Brello Health is a wellness-first brand dedicated to metabolic wellness, longevity, and ongoing support for women. Through Brello, members can connect with healthcare providers for clinician-prescribed treatment options and explore a broader wellness experience that includes educational resources, community support, and lifestyle-focused tools. Brello’s approach is designed to help women feel supported, informed, and more confident in their health journey.
Written by the business, not verified by us.
Is Brello Health legit?
Brello Health (brellohealth.com) has a 4.6 out of 5 rating on OK.one, based on 196 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-09-07.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the highly affordable pricing structure and the exceptionally helpful support team that consistently guides people through every step of their health journey. Consumers often note that the enrollment process is entirely smooth and professional, while the provided quality medications help individuals successfully achieve their personal wellness goals.
Some reviewers were dissatisfied with the limited effectiveness of certain medications or experienced slower support responses when trying to resolve complicated account and renewal issues. A few people also mentioned facing unexpected hurdles regarding changing pharmacy providers or dealing with less responsive communication channels during their experience.
Auto-generated from all reviews of this business. For reference only.
I joined August of last year. Then December, they had the big pharmacy move and WEST VIRGINIA never gave the license back. I was a very active member of the thrive Facebook page. I had great success and I was trying to inspire others.
Two months ago, I was kicked out of the group because of being unable to order product in an “inactive” state. (Like any of us had any kind of say in what our states were doing license wise.??). But nobody else from other states were booted out. I got this firsthand from members that are on my personal Facebook page. I don’t know if someone had a personal issue with me because I was posting quite often and trying to inspire others. I never bullied. I never spoke bad of the company, even though I couldn’t order anything. I never mentioned the name of any company that I had to order from. Now that WEST VIRGINIA is back on the shipping map they want me to join back up?? I think not. I did my best while I was in the group to bring more customers in and sell their products. Even though I was not able to buy product at the time I was still singing the praises of Brello.
I never received any warning that I was going to be tossed out of the group. No explanation, no text, no email, no notification at all. I even sent an email asking if someone could clarify for me why I was kicked out, but so many other others who were in inactive states were still in the group. I remember Florida was out of the picture for almost a year and nobody was booted out. A lot of them left on their own after having to find another company for medication. But the moderators never kicked any of them out because of being in an inactive state.
I think this company needs an overhaul on customer service and PR protocols. It seems like the bigger this company has grown $$$ the less customer service matters to them.
I had so much success with the medication. And I loved the thrive group. But after this kind of treatment, I won’t recommend them to anyone.
Reply from Brello Health2026-08-03
We appreciate you sharing your detailed feedback regarding your experience, especially concerning the challenges faced during the licensing issues in West Virginia and your subsequent removal from the online community. We understand how frustrating it must have been to be an active and inspiring member, only to find yourself unable to order products and then removed from the group without prior notification or a clear explanation.
We recognize your dedication to promoting our products even when you couldn't personally purchase them, and we value your efforts to support other members. Your insights into the inconsistencies you observed with other states and the lack of communication are very important to us. We are actively reviewing our customer service and community management protocols to ensure that such situations are handled with greater transparency, fairness, and empathy in the future. We are committed to improving our processes to better support all our customers and community members.
S
Stacy S. · 2 reviews · Experienced 2026-07-31 ·
★★★★★
Great experience
I’ve been using Brello since March of 2025, and have had nothing but positive experiences. I lost 50 pounds the first year and have been maintaining since. Price is great, service is hassle free. I would recommend to anyone looking to start their weight loss journey on a GLP1.
Reply from Brello Health2026-08-03
Thank you so much for sharing your positive experience!
We're absolutely thrilled to hear about your incredible progress and that you've found our service to be hassle-free and affordable. It's wonderful to know you'd recommend us to others starting their weight loss journey. We appreciate you being part of our community!
Lost more weight than expected. Have tried multiple different methods for weight loss and done at great as this. I wish the price was a little better or at least partially covered by insurance I wanted to continue but financially not feasible at this time
Reply from Brello Health2026-08-03
We're so glad to hear about your success with our program and appreciate you sharing your positive experience. We understand your concerns regarding the cost and coverage, and we are always evaluating our pricing and insurance options to make our services more accessible. We value your feedback.
j
judi gatto · 3 reviews · Experienced 2026-05-13 ·
★★★★★
Absolutely much better than what it was…
Absolutely much better than what it was last year. But I'm very disappointed now because other companies are selling it for $69 to $99 a month. With this company I'm paying $499 for 3 months. Beginning to think it's time for a change. Was hoping the company in general was going to do a change especially for the people that they have been carrying. That's very disappointing. And with the other companies you get the same benefits, medication supports needles Etc
Reply from Brello Health2026-08-03
We appreciate you sharing your feedback and acknowledging the improvements we've made. We understand your concerns regarding pricing comparisons with other companies and the impact this has on your decision-making. We are always evaluating our offerings to ensure we provide value to our long-standing customers. Your perspective on this matter is very important to us as we continuously work to enhance our services and support for everyone.
D
Dennis Newell · 3 reviews · Experienced 2026-07-27 ·
★★★★★
Excellent Service
Prompt shipments, customer service excellent customer I work with. Pricing is outstanding
Reply from Brello Health2026-08-03
Thank you for your wonderful feedback! We're so pleased to hear that you've had such a positive experience with our prompt shipments, excellent customer service, and outstanding pricing. We truly appreciate you taking the time to share your thoughts.
V
Vanessa M · 1 review · Experienced 2026-08-01 ·
★★★★★
It has been a great experience
It has been a great experience, and the customer service is excellent. I’ll buy again with confidence!
Reply from Brello Health2026-08-03
Thank you so much for sharing this! We're thrilled to hear that you had a great experience and found our customer service excellent. We truly appreciate your confidence in us and look forward to serving you again!
J
Janet Logan · 1 review · Experienced 2025-10-15 ·
★★★★★
I had a positive experience with…
I had a positive experience with Brello. The medication worked. I stayed healthy as I lost the weight. They had good response time and good customer service.
Reply from Brello Health2026-08-03
Thank you for sharing your positive experience! We're so glad to hear that the medication worked for you and that you were able to lose weight while staying healthy. It's also wonderful to know that you found our response time and customer service to be good. We appreciate your kind words!
Very easy to fill out initial form. Doctor approved me within days. Prescription sent to pharmacy and medicine was at my door step 2 days later.
I never would have been able to get to my goal without Brellohealth.com.
Thank you
Reply from Brello Health2026-08-03
Thank you for sharing your positive experience! We're so happy to hear that the initial process was easy, your doctor approved you quickly, and your medication arrived at your doorstep promptly. It's wonderful to know we could help you on your journey.
Brello has been a great find. Only issue I have is the several months I had to find another provider while they had to reapply/renew licensing in Florida. That was a very stressful time. Otherwise, medical team has been efficient and helpful, shipping has been fast and product had allowed me to lose over 80 pounds.
Reply from Brello Health2026-08-03
We genuinely appreciate you sharing your experience and are truly sorry for the stress caused by the licensing renewal period in Florida. We understand how disruptive that must have been. We are, however, delighted to hear about your positive results and that our medical team and product have been so effective in your weight loss journey. We value your feedback.
It was easy to get started with Brello but then they stopped shipping to Florida. Once they started shipping it was easy to get back on board. I have not had any problems with them and the weight loss has been slow and steady with very few issues. Very pleased with customer support
Reply from Brello Health2026-08-03
We're so pleased to hear that you've had a positive experience with us, especially after the temporary shipping interruption. It's wonderful to know that getting back on track was easy and that your weight loss journey has been steady and smooth. We truly appreciate your kind words about our customer support!
t
tom · 2 reviews · Experienced 2026-08-01 ·
★★★★★
Been on the program for 5 weeks and…
Been on the program for 5 weeks and have lost 28 pounds so far. The best part is I don’t even seem to be hungry.
Reply from Brello Health2026-08-03
We're so happy to hear about your incredible progress and that you're feeling satisfied on our program! Thank you for sharing your positive experience with us.
I find that you don’t really respond to emails well
I find that you don’t really respond to emails in a timely manner. I have sent three emails stating that I have reached my goal and I needed to know what to do now.
Yet I haven’t gotten a response.
What you do right is you listen to your people. I think you genuinely do try to help. I think your website could be improved by making it more interactive .
Reply from Brello Health2026-07-31
Thank you for contacting us. I sincerely apologize for the delayed response.💜
We are currently managing a high volume of inquiries; however, please be assured that your concern is very important to us. I regret any inconvenience the wait may have caused.
At your convenience, please give us a call so we can assist you with your account and answer any questions you may have.
📞 You can reach us at 1-888-BRELLO-1 (888-273-5561) during our business hours: Monday - Friday 8am - 5pm CST.
Our team is ready to assist you. Thank you for being a valued member of the Brello community. We look forward to speaking with you soon!
S
S. Adams · 1 review · Experienced 2026-07-27 ·
★★★★★
A few times that I have had to reach…
A few times I have had to reach out to Brello through chat my experience has been top-tier! Everyone I have dealt with has been truly wonderful. They let you know that you do matter and they make sure that they take care of you and even after they do, they still reach out to you just to make sure there’s nothing else that they can do for you. It’s honestly the best customer service I have ever received.
Reply from Brello Health2026-07-29
Thank you so much for sharing your wonderful feedback! We're absolutely thrilled to hear that your interactions with our team have been consistently top-tier. It means a lot to know that you feel valued and well-cared for, and that our follow-ups make a positive difference. Providing the best possible customer service is truly our goal, and we're so glad to have achieved that for you.
R
Rachel Small · 6 reviews · Experienced 2026-07-29 ·
★★★★★
Semiglutide is NOT same strength as Wegovy
I was on Wegovy 2.4 for two years and had total success. I was ready to titrate down; but, then my insurance stopped paying for it. I've been on Brello Health's semiglutide for a few months (50 units a week/highest dose) and I've gained 10 pounds. My food noise is roaring. I want to drink alcohol again. I've gained weight. It is DEFINITELY not the same strength as Wegovy.
All I wanted to do was maintain my weight. Not gain weight. I've continued to eat well and exercise.
Customer service is deplorable. The Patient Portal does not work for me: I have started chats on my account and was totally ignored. I called customer support, and they sent me to clinical assistance. Clinical assistance sent me back to customer support. No one helped me. I was told to pay extra and switch to Trezepitide. I can’t use Trezepitide, it makes me sick. I just want the same strength of Wegovy 2.4. Brello Health is misleading.
I called the pharmacy and they told me they couldn't have messed up with the compounded formula and that it is what it is.
I’m going to cancel my subscription. I’m either going to find a better compounding pharmacy or pay for Wegovy.
Unfortunately, I’ve sent several friends to Brello Health and I’m totally embarrassed.
Reply from Brello Health2026-07-30
Thank you for sharing such detailed and honest feedback about your recent experience. We are truly sorry to hear about the significant challenges you've faced, especially after having such success with your previous treatment.
We understand your frustration and disappointment regarding the perceived difference in medication strength, the weight gain, and the return of food noise. It's also disheartening to learn about the difficulties you encountered with customer service and the patient portal, as well as the unhelpful back-and-forth between departments. We recognize how frustrating it must be to feel unheard and unsupported, particularly when you were seeking to maintain your health.
We appreciate you bringing these serious concerns to our attention, including your experience with the pharmacy and your decision to cancel your subscription. We also understand your embarrassment about recommending us to friends, and we sincerely apologize for that. Your feedback is invaluable as we continuously strive to improve our services and products.
Thank you so much for your wonderful review! We're delighted to hear that our communication made your experience a positive one and that everything was explained clearly. We truly appreciate you taking the time to share your feedback and thank you for choosing Brello!
D
Dana · 3 reviews · Verified · Experienced 2026-06-30 ·
★★★★★
I got my medication
Reply from Brello Health2026-07-29
We are pleased to know that you received your medication. We hope it meets your needs.
M
Maria · 3 reviews · Experienced 2026-07-28 ·
★★★★★
Amazing customer service
Amazing customer service, delivery and any adjustments to orders.
Reply from Brello Health2026-07-29
Thank you for your wonderful feedback! We are so pleased to hear that you've had such a positive experience with our customer service, delivery, and order adjustments. We truly appreciate you taking the time to share your thoughts.
My experience is that they do not listen about dosage at intake. Are looking for a way to have you schedule additional appointments, for a fee, to change dosage. For a new patient this was super frustrating. I have been on Zepbound and it gives no wiggle room to figure out or adjust your dose without paying more. Doctors are supposed to work with their patient. Guess you get what you pay for.
Reply from Brello Health2026-07-29
We sincerely apologize for the frustration you experienced regarding dosage adjustments during your intake process. We understand how important it is to feel heard and to have flexibility in managing your treatment, especially as a new patient. We regret that our current process for dosage changes created an additional burden and did not meet your expectations for how doctors should work with their patients. Your feedback is invaluable as we continuously strive to improve our patient experience.
Customer service was fantastic! They were very responsive to my request and it was such a pleasurable experience. My requested was completed in minutes!
Reply from Brello Health2026-07-28
Thank you so much for sharing your wonderful experience! We're absolutely thrilled to hear that our customer service was fantastic and that we were able to respond to your request so quickly. It's truly a pleasure to know you had such a positive experience with us.
B
Brenda Marcum Grommeck · 1 review · Experienced 2026-07-27 ·
★★★★★
Weight loss journey
Quick service, help me with weight loss. Price was best I could find.
Reply from Brello Health2026-07-27
We are so happy to hear that our service has helped you on your weight loss journey and that you found our pricing to be the best!
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