Our mission at Brilliant POS is simple, "to help owners succeed in growing their business through a powerful POS system." Whether you just need to get started with a simple way to process payments, or you’re ready to expand your business with impressive tools, we’ll work with you where you’re at and help you take your business to the next level. We strive to provide the ultimate product and best services. Your experience setting up and learning how to use your POS system is as important to us as the features and unlimited potential the software gives you. You will always have an account manager and 24/7/365 US based support ready to assist. We love helping retailers grow.
Written by the business, not verified by us.Brilliant POS (brilliantpos.com) has a 4.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has not yet replied to negative reviews; 32 of them were added in the last 12 months. Last updated 2026-08-28.
I can't praise my experience with the company enough. They literally jumped through all the hurdles for me! Even when they needed information to process my application, they made it so simple to get it to them. Specifically, Felicia made the whole process seamless and fast! She kept me updated every step of the way. I can't wait to see how this will elevate my business and sales!
Very easy to use, and great interface
I have never spoken with a customer service rep in my life, that I didn’t regret getting in contact with, until today. Very knowledgeable in hers and competitors products which was very helpful in decision making. And she wasn’t pushy at all. And even though I didn’t go ahead with the purchase right now, she remained wonderful and helpful. I will definitely be getting in touch with her when I do go ahead with a purchase. Thank you so much
Felicia is one of the best customer service reps that I have ever encountered with. She has gone out and reached out above and beyond to make sure that I am happy with the device explain to me the things behind everything that I need to know about this product and just goes above and beyond With the communication level definitely will be recommending her to a few of my people to get a brilliant POS system for their companies.
Stuart has been extremely helpful and attentive in getting us set up with our new Clover system.
Complaint About Jason’s Unprofessionalism and False Claims As a small business owner, I depend on reliable partnerships, which is why my experience with Jason from Brilliant POS was so appalling. During a recent call to inquire about merchant services, Jason was dismissive, rude, and unprofessional from the start. He falsely claimed that my business was on a “list” that prevented it from being eligible for their services. When I asked for clarification, Jason offered no explanation and maintained a condescending tone throughout the call. His lack of professionalism was shocking, especially for someone tasked with assisting customers. Even worse, his claim turned out to be completely false. After ending the call, I contacted another provider who approved my business and shipped the necessary equipment within days—proving Jason’s statement was nothing more than a fabrication. This delay caused unnecessary stress and wasted valuable time, hindering my ability to focus on growing my business. Jason’s attitude and dishonesty suggest either incompetence or a complete lack of care for his role and the customers he’s supposed to serve. I’ve since filed a formal complaint with Brilliant POS, as this level of unprofessionalism reflects poorly on the company as a whole. I will also be sharing this experience on social media and with the Better Business Bureau to ensure other business owners are aware of the risks of working with this company.
Chris Peery and Brilliant POS are amazing to work with. Chris is very knowledgeable and always available. I appreciate his help in getting my business up and running! I highly recommend them!
Best service ever- we are a very small business - not tech savvy- we needed alot of hand holding and Brilliant POS has provided so much extra time and attention for us- we are extremely grateful and recommend them 100%
Felicia Farmer has been amazing to work with. She has kept me up-to-date on the whole process and it’s all been quicker than I expected it to be. Very pleased with having someone I can understand and communicates well. Would definitely recommend her to all my friends and family.
Customer service is great and quick to answer all questions.
Stuart has always been very friendly and helpful, looking forward to using our system soon!
Personally, my representative Lorena Mora from Clover explained perfectly how they work with their point of sale and for me it was easy to understand... Now that I received my point of sale I am happy plus it is very beautiful it is easy to use. I don't think I could have chosen better and I hope to continue thinking the same over time.
Very understanding and professional. Took the time to explain things to me.
Excellent Services!!! As a first time using clover, Stuart has been a fantastic person. He has answered every si for question and message at any time
They Have good Costumer Service. The Person who helps me his name is Stuart he Is very Friendly and Wisely he always is there when I need it.
Great customer support available at all times.
Efficient, knowledgeable, and demonstrated a desire to help my business over simply selling more features. It’s like having a concierge help with the process.
My assigned service rep has been on the spot to assist me from the start.
I was contacted by Ryan who was understanding and patient with my lack of technology experience. He connected me with Clover which was just what we needed. He worked with me before, after and during use of the device. Customer service is the best and cost of service was also the best I've found. I highly recommend Brilliant POS and Clover.
Always get a super fast service! And we have bought a few pos systems. Stuart you are the best thank you for always being there for us! Ernie Espinoza
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