About Bullion Exchanges
Data updated- Website
- bullionexchanges.com
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 37 reviews
- Replies to negative
- 11% (4/36)
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About this business
Nestled within the brilliantly lit shops and exchanges of New York City’s iconic Diamond District is Bullion Exchanges, a highly reputable Precious Metals retailer offering a wide selection of products and services to customers in the five boroughs and across the US. .While you can buy precious metals over the counter directly at many mints and banks, Bullion Exchanges provides you the best available options from around the world in one single place. Enroll in our Bullionaire Club Rewards Program and receive Bullionaire Bucks which can be applied to your future purchases..Our comprehensive selection of bullion products includes coins, bars, and rounds made from gold and silver, as well as from the newly emerging platinum and palladium. You can also find exclusive hand poured and cast silver bars and figurines..The variety of our products appeals to both 1st-time buyers and seasoned collectors, as we are committed to providing an exceptional customer and shopping experience and highly trustworthy services..Shop exclusive bullion on our website or visit our store in NYC to sell your precious metals. Check out our Learning Center for detailed guidance about how to make the right investment decisions and strategy.
Written by the business, not verified by us.Is Bullion Exchanges legit?
Bullion Exchanges (bullionexchanges.com) has a 3.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 33% give 1 star; The business has replied to 11% of negative reviews; 37 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
Shady delivery practice by two parties.
I ordered a 1oz platinum bar through Walmart where bullion exchange is the provider..I never received my item when it said delivered by FedEx. When I called Walmart they said to give it 48 hours still nothing, when I called back Walmart they reached out to bullion exchange in an email. Days went by and no response. I reached out to Walmart again and they reached back out to bullion exchange.. days and days were going by since the initial call. I then followed up with FedEx because on tracking it said signed... when I asked for proof they sent me the signature and it was not my signature..they told me bullion exchange needs to fill out a claim.. I emailed bullion exchange and informed them about this and they didn't want to do it because as far as they are concerned it was signed for and delivered (again I did not sign the delivery package) then I had to call Walmart again and still waiting for what will happen.. I called FedEx again and they told me the shipper is supposed to file the claim but bullion exchange refused because again it was signed and they are clear.. FedEx asked what was in the package I told them I ordered platinum at the time valued at around almost 3k then FedEx tells me interesting enough that the package was insured for only 500 dollars . So bullion exchange does not want to help, FedEx is not doing anything while they have a driver forge signatures and I still don't have the package and FedEx is telling me case closed and I'm waiting on Walmart on what they will do... everyone is not helping.. bullion exchange doesn't care so be careful when you order from them because they won't help you and it's a bit shady they insure value on packages not fully so why would they help and they use FedEx which again someone at FedEx is running a scam by forge signatures and FedEx doesn't want to help... Be cautious using bullion exchange and FedEx... I'm still waiting to see if Walmart will help me..
Reply from Bullion Exchanges2026-04-06
Hi Jon, According to the information provided by FedEx, the package was successfully delivered and signed for at the address listed on your order. At this time, there has been no confirmation from the carrier that the shipment was lost or misdelivered. Because of this, we are unable to proceed with any claim or further action on our end. Any investigation into the delivery, including signature verification or driver conduct, must be handled directly by FedEx. If you receive any information from FedEx regarding the delivery, you are more than welcome to forward it to us for further review.
I've been keeping this company for me, but now I'm ready to share, Try It.
I like the way they help me to find the exact coins, that I'm looking for, as well as there honesty, I sent in my silver to sell and there was more than I thought, They corrected my mistake and paid me for the extra coins, Also since my time with this company I've done 26- Purchases 25 of them arrived in 5-days or less, one was stuck in bad weather, but the company Bullion Exchange replaced the order with a duplicate order, over all I would say all is good.
Bullion Exchanges resolved my issue
A check I sent to Bullion Exchanges got lost in the mail. Their support representatives set up my payment via echeck to enable me to complete the purchase of my coin.
I've placed over a dozen orders here
I've placed over a dozen orders here, and every time I feel like I got a good deal. Their packaging is top notch and secure. They have some unique products too. Example, I ordered some discounted 'random/cull/damaged/tarnished' silver eagles recently and they shipped a full roll of beautiful BU 2006 eagles, spotless.
Best place to buy and sell gold and…
Best place to buy and sell gold and silver. Always easy and friendly service. Highly recommended.
I ordered online on 1-1-26
I ordered online on 1-1-26. Credit card was deducted to my account 1-2-26. Four phone calls later they only accept messages. Nobody phoned back. No emails. Is this a scam? Meanwhile my underlying purchase price has changed. I regret buying from these jokers. ... and then ... THREE MONTHS LATER ... they write me a reply saying my order doesn't match their records? Utter BS! I am not going to post a photo of my receipt from them. They literally received my credit card payment ... and after a long while I disputed it due to their non-response. TERRIBLE COMPANY! Do not use these scammers!
Reply from Bullion Exchanges2026-04-06
Thank you for your review. The reference number provided does not match any order in our system, and we are unable to locate a purchase under the details shared in your review. We kindly recommend reviewing your order confirmation and ensuring that you are contacting the correct company, as it appears this order may not have been placed with Bullion Exchanges. For clarification, we do accept phone calls and have a live chat available during business hours (Monday–Friday, 9 AM–5 PM). We also respond to all email inquiries as quickly as possible. If you believe this review was intended for us, please reach out directly with your correct order details so we can further investigate.
This company will not send to your correct address you fill out on their form.
This company will not send your items to the correct address. Don't assume that by filling out your order form will be accepted. I have waited 12 days on a expensive order. Shipped FedEx. Secured No they just through it on a person's pourch. Now County, and State Police at work. Never deal with them.
Reply from Bullion Exchanges2026-04-06
Thank you for your review. We’re sorry to hear about your experience; however, the reference number provided does not match any order in our system, and we are unable to locate a purchase with the information shared. Please note that Bullion Exchanges ships orders strictly to the address provided at checkout. For security purposes, we do not change shipping addresses unless proper authorization and verification have been completed. We kindly recommend reviewing your order confirmation to ensure you are reaching out to the correct company, as there is a possibility this review may have been intended for another business. If you believe your order was placed with us, please contact us directly with the correct order details so we can further assist.
unpleasant
Phone calls customer service very unpleasant women, not helpful does not responded to emails,
Reply from Bullion Exchanges2026-04-06
We’re sorry to hear that your experience did not meet your expectations. Our customer service team assisted to the best of their ability and provided all available information based on the questions presented. Additionally, your email inquiries were responded to accordingly. We appreciate your feedback and will continue working to improve our service.
Garbage company / Scratched Coins
Garbage company that sells you scratched up coins and will not allow you to return them. Shop elsewhere to avoid a problem.
Good Online Experience.
Acquired some silver American Eagle, Canadian Maple Leaf, and Australian Kangaroo. Online experience was fine. Website easy to use. I received nice clean coins from Bullion Exchange which was greatly appreciated. Check clearing process does take some, but this isn't the fault of Bullion Exchange, but rather how checks are cleared. Will do business with them in future.
Incompetent Customer Service Dept.
It is my opinion that the company's Customer Service Department is incompetent. Please research other companies for purchases within the metals sector--there are a lot of them that will respect your intelligence.
Owner Berated Me About Scratched Gold Eagle
Ordered a Gold Eagle. When delivered it had a scratch across the front of the (BU) coin. Customer Service was absolutely horrible. One of the owners called me and totally lost his temper. Yelling at me that I did not understand coin grading. Buy elsewhere.
Bad Quality Junk Silver From BE
I have ordered a lot from BE and have had very good experience in general. This all changed when I ordered some junk silver dimes. I got a batch that included some really thin mercury dimes. Brought the dimes in question to a reputable local coin shop to get their opinion. They said they would have sent them to be melted straight away. I submitted a complaint to BE customer service and sent pictures for them to review. They claimed they were fine just by looking at the pictures...end of story. I will not buy their "junk" products again. Very disappointed.
5 stars all around
5 stars all around. Great company to work with in all aspects. Great prices and very professional.
Scam Artist
Scam Artist: This company is not to be trusted, charge my account and never sent the product. Was happy to just charge a fee and try to keep the money with no intention of ever delivering the product. Company states they're located and headquartered in New York but want you to send payments to Oklahoma PO Box somewhere. No to be trusted, slightly lower prices to suck you in. You get what you pay for - would never use again or recommend. If I can help one other person to not get scammed then I've done my job.
Bullion Exchanges is a #SCAM
Bullion Exchanges is a #SCAM #Silver #Gold #PysicalSilver #PhysicalGold I ordered through Bullion Exchanges & paid. For the Liberty Bell Silver Rounds. Then I got an email right after I made my purchase which had Las Vegas Rounds showing. I ask them via email if they could just swap for them, since they were same price when I bought. They called me & said "SURE, FOR MORE MONEY!" I said "No thank you, I'm fine w/my order, I just kind of wanted them for novelty sake." They said OK, we'll keep the order the same. 7 days later, I emailed "when will I get my order?" They call next morning "THEY CANCELED THE ORDER" Blaming a SYSTEM ERROR!
Long term customer
I have been purchaseing from Bullion Exchange for several years. Their prices are always competitive, they have an amazing selection, customer service is pilite and fast to rwspibd, and super fast shipping. These guys are great! Highly recommend.
I always read reviews to get a customer…
I always read reviews to get a customer perspective on any business product or service. Nearly all these reviews are based on small purchases 75$ to $1000. I would never recommend buying in such low quantities online unless a rare item is offered. With that, if I owned an exchange, I would never sell that low and have a min purchase that made the time and paperwork worth it. the amount of money made on a small sale $100-$1000 wouldn't be worth my time just shipping it. So, I think BE is doing a great service that is likely in the hopes for acquiring a high value client. The fact that they have failed, and in doing such on low value and even zero return sales, has angered a lot of folks is simply inherent with. With this, I would like to see some reviews at the minimum level of 100K level. At this level, the profit potential for the business is there and the care to the customer can be measured very differently.
Great Prices and Variety
I have been going to Ben and his team for years. They not only have some of the greatest prices in the market, updated real time, but have a vast inventory of precious metals, old US currency, and collectables. Bullion Exchanges is always my first choice and usually my only choice for gold and silver.
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