Simple, people-first process and great rates.Apply NowCanvas offers modern annuities that provide guaranteed rates, flexible terms, and commission-free returns.Find Out MoreMeet our Licensed Reps
Written by the business, not verified by us.Canvas Annuity (canvasannuity.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 85% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience, Product. Last updated 2026-09-01.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, patient, and knowledgeable throughout the entire application process. People also appreciate the remarkable simplicity of managing accounts online and the clear, straightforward steps required to secure their investments. However, some customers also noted challenges with reaching support promptly or experiencing frustrating delays during the onboarding period. A few reviewers additionally mentioned that communication across various company departments could occasionally feel disconnected or difficult to navigate. Others pointed out occasional confusions regarding portal features or specific details related to their financial products.
Auto-generated from all reviews of this business. For reference only.Even though your associates were all busy your system took my message and got back to me quickly- my situation was dealt with and all was taken care of,thank you
Thank you so much for the kind words! We're glad our team was able to get back to you quickly and take care of everything. We know your time is valuable, and we're happy the process was smooth. Thank you for your trust in Canvas!
I had a good experience with Canvas. The process was easy to complete, and the support team was very helpful whenever I had questions or issues.
We love hearing about great experiences, thank you for sharing yours! Making the process as smooth as possible is something we work hard at, so it means a lot to know it showed. Our support team will be so happy to hear your kind words. Welcome to Canvas!
Kaylon Garner made this process super simple after I was stuck. I would recommend anyone in need to go through him.
This made our day and we know it will make Kaylon's too! Thank you for the wonderful shoutout. We're so proud to have team members like Kaylon who go above and beyond to make things easy for our customers. Thank you for choosing Canvas.
The portals need to be more user friendly. Great staff help.
Thank you for the honest feedback with us, Behrouz. We're always looking for ways to make our portal experience even better, and we hear you. What matters most to us is that our team was able to step in and get you through the process. That's what we're here for! Thank you for sticking with it and for choosing Canvas.
Jasiel made it easy to understand and apply. I would recommend him and canvas annuity to anyone. He should get a raise and promotion.
Thank you for the wonderful feedback! We’re delighted to hear that Jasiel made the process clear and straightforward. We’ll be sure to share your praise with him and the team. Thanks again for recommending Jasiel and Canvas to others, and please reach out anytime we can assist further.
Quick and simple process with excellent customer service.
Thank you for taking a moment to share your experience! We’re thrilled the process felt quick and simple and that our team delivered the excellent service you deserve. If you ever need anything else, we’re just a call or click away. Thanks for choosing Canvas.
Of the reviews I have read, I found the complaints were targeted to the application process. I did not have any problems, followed it step by step. Only had to call about 1 issue that was totally my misunderstanding. Very helpful customer service! My concern is when my MYga matures, will it be easy to either cash out or renew....very pleased otherwise.
Thank you for sharing your experience, CJ. We’re glad the application went smoothly and that our team could clear up your question quickly. When your Future Fund approaches the end of your rate guarantee period, you’ll receive instructions and options well in advance, and you’ll be able to make the decision that works best for you—no extra surprises here! We appreciate your confidence in us and are here whenever you need assistance.
They mislead customers by putting on their site that if you apply from April 21, 2026 to May 22, 2026 you will get .35% rate up. At the same time for 7 years MYGA annuities they put rates 6.45% without telling this is promotion rate which include .35% bonus. They just listed rates for 7 years Myga as 6.45% creating an impression that this is regular rate as of today and you can get additional 0.35% bump. The same is for 5 years MYGA annuity. This is a scam misleading customers. Be aware.
Hi Aleks, Thank you for taking the time to point this out. After reading your feedback we saw that the wording on our banner could easily be read two ways—either as a regular 6.45 % / 6.35 % rate plus a 0.35 % bonus, or as the promotional rate already including the bonus. That was not our intention and we’re sorry for the confusion it caused. We’ve since updated the reference on the site and hope it's more clear to our customers what our rate boost entails! For clarity, we have increased our base rates for our 5- and 7-year products. The numbers you see posted (6.45 % for 7-year, 6.35 % for 5-year) are the total rates you’ll receive, which includes the .35% rate boost. No hidden conditions and nothing additional to “stack.” However, these great rates are only available for a short time! We appreciate your calling this out and helping us tighten up our communication. If you have any other questions—or would like written confirmation of the exact rate you’ll receive—please reach out to our Canvas Agents who are happy to assist you further. We want to make sure you feel completely confident in what you’re getting. Thanks again for keeping us accountable.
Application is straightforward process. However, can't fund a Canvas annuity out of my Vanguard Cash Plus savings account even though it has a routing/account number.
Thanks for sharing your experience, John. Plaid, the platform we use for ACH transfers, isn't compatible with every bank and account type. Because of this, the transfer can fail. You can still fund your Canvas policy by wire, check, or an ACH from another linked bank. If you’d like help with any of these options, just give us a call at 1-888-970-3556 and we're happy to help you get it set up!
Great company, Cynthia Jasso was especially helpful correcting a problem, thank you
Thank you for the kind words! We’re delighted that Cynthia Jasso was able to sort things out for you so quickly. I’ll be sure to pass your appreciation along to her. If there’s ever anything else we can help with, just let us know—we’re always here to assist.
Bryson is the 2nd way above average Rep for Canvas for their Puritan Annuities, of which I’ve been a 4-time client since spring 2023! I’m a U.S. Army Veteran and appreciate excellent customer service when I see it and Canvas obviously knows how to recruit and hire these terrific Reps, wow! Bryson is the latest excellent example of value-added true real legit solid customer true SERVICE!!!
Thank you for your kind words and for being a loyal four-time client since 2023. We’re especially honored to serve a U.S. Army Veteran! Your trust means a great deal to our entire team. Bryson will be thrilled to hear your feedback. Our goal is to always put our customers first, and your note lets us know we’re on the right track. If there’s ever anything more we can do for you, please let us know. We look forward to continuing to earn your confidence with every interaction.
I am not sure I have everything correct. I need to be able to review the whole policy and the funding info before it finishes
Hi Eugene, We’re sorry to see you’re still not able to get what you need out of our application process. Our goal is to make sure every policy is clear and funded exactly as you expect. We’ve tried reaching you by phone to walk through the details and answer any questions about your application, but we may have missed you. We’re committed to getting this right for you. If you'd like our help, please give us a call at 1-888-970-3556 at your convenience so we can review the entire policy, funding schedule, and any other concerns you have—before everything is finalized. Thank you for giving us another opportunity to help!
Right from the beginning I had reservations about purchasing an annuity from Canvas. The process was confusing. There was an initial setup that asked for a password. I did that without too much trouble. Then I got an email with a link that apparently was the actual portal to purchasing a CD. The two funds were fairly straightforward. But when I was asked to create another logon my heart sank. I've seen this before. Canvas is using software that does not gel well with Google's password saving system. When Google suggested a strong password I accepted that I would probably not be able to logon after the process was completed, and that is what happened. I will try customer service tomorrow. Not expecting much. Would not recommend this company.
Thank you for your feedback, Stanley. We’re sorry the application and login experience was confusing and did not work as expected. We understand how important it is for our systems to be simple and reliable, and we’re always listening to the feedback and working to improve our process. In the meantime, our team would be happy to assist you directly and ensure you’re able to access your account without further issues, please contact us at 888-970-3556.
Great rates. Great (human in the USA) service. Why only 3 stars? The confusing as f* online application and poor to none account status updates. Application required several interactions with Canvas chat bot, several calls to Canvas customer service, and at one point a three way phone conversation between my bank and Canvas (though to be fair, that last was my bank's fault.)
Thank you for the feedback, George. We’re glad our team and rates delivered, but we hear you on the application experience and account updates. That’s not the experience we want for our customers, and we will be certain to share your feedback with the right people. We appreciate your patience in getting everything completed.
Devon and Lida’s personal service plus the strong annuity rates were the reasons for my initial 5‑star rating. HOWEVER, getting to that point was not easy. Here is what I learned during the process: 1. A website glitch prevented my initial forms submission. 2. Devon walked me through several of the website forms by phone and corrected a few of my mistakes. 3. If you don’t see solid green checkmarks for every step, the process is not complete. 4. Canvas had a $1,000,000 cap per annuity, so additional annuities required repeating the entire application process. 5. Unlike every other annuity I researched, if rates increase within 30 days of your issue date, Canvas will backdate and pay the higher rate. 6. Funds are delivered to their Puritan Life Insurance affiliate, where Sandy and her staff were extremely helpful. UPDATE — April 2026: Despite multiple requests over several years, Canvas still cannot provide accurate month‑end balances on their website. As of April 1, 2026, the platform is still showing March 30 balances. Every other financial institution I work with provides month‑end data reliably. Canvas remains the only exception.
Thank you for your updated feedback, Glenn. We understand the importance of timely and accurate month-end balances. As of today, account balances were updated at 9:00 AM Arizona time. We appreciate you bringing this to our attention and are continuing to improve the overall platform experience.
Thank you for the 5-star rating! We’re so glad we could provide a great experience. If there’s ever anything we can do for you in the future, we’re here to help!
Easy process. No issues
Thank you, Elizabeth! We’re glad to hear the application process was easy. We appreciate you choosing Canvas and are always here should you need us!
Hated the whole registration process. Gainbridge was MUCH easier and only took about five minutes. They didn't REQUIRE pictures of BOTH sides of DL. I am tempted to go away from Canvas just because of the bad registration process.
Thank you for your feedback, and we’re sorry the registration process felt frustrating. Some of the additional steps, such as verifying both sides of a driver’s license, are put in place to help protect customers. We’re always working to make the process as smooth as possible, and feedback like yours is helpful. If you’re open to it, our team would be happy to assist and make sure everything is completed quickly and easily.
Thank you! We're happy to hear you found our team helpful and appreciate you taking the time to share your experience.
Thank you for your kind feedback, Miguel. We're glad to hear you found the process professional and easy, and we appreciate the opportunity to work with you.
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