Simple, people-first process and great rates.Apply NowCanvas offers modern annuities that provide guaranteed rates, flexible terms, and commission-free returns.Find Out MoreMeet our Licensed Reps
Written by the business, not verified by us.Canvas Annuity (canvasannuity.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 85% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience, Product. Last updated 2026-09-01.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, patient, and knowledgeable throughout the entire application process. People also appreciate the remarkable simplicity of managing accounts online and the clear, straightforward steps required to secure their investments. However, some customers also noted challenges with reaching support promptly or experiencing frustrating delays during the onboarding period. A few reviewers additionally mentioned that communication across various company departments could occasionally feel disconnected or difficult to navigate. Others pointed out occasional confusions regarding portal features or specific details related to their financial products.
Auto-generated from all reviews of this business. For reference only.Canvas has a great rating and good interest rates with no fees. Customer service is friendly and helpful.
Thanks so much for the great review! We work hard to keep rates competitive and service friendly, so it means a lot to hear it's paying off for you. Welcome to Canvas.
Thanks for taking the time to leave a review! We'd welcome any additional thoughts on your experience with our team. We're always here if you need anything.
I’ve had a great experience with Canvas. One of my favorite things is how easy it is to manage everything online. I can access my information, keep track of my account, and handle things from the comfort of my own home without having to deal with a complicated process. The team has been helpful, professional, and always willing to answer my questions when I needed assistance. The convenience and customer service have made the entire experience smooth and stress-free. I would definitely recommend Canvas to anyone looking for a simple and reliable way to manage their account.
Thank you for this fantastic review, Karen! We're so glad our online tools and team have made managing your account simple and stress-free. We really appreciate your recommendation and are grateful to have you as a Canvas customer!
Thank you so much for the 5-star review! We're thrilled to hear about your great experience, and we truly appreciate you taking the time to share it.
The interest rates with Canvas are usually the highest I can find. Also, applying online is easy. If you don't know how to answer a question, just email and their responses are the same day or the next at the latest. You can call, too, but I like to email. Excellent and friendly customer service.
Thank you for the wonderful review! We're so glad our rates, easy online application, and responsive email support have made your experience a great one. We appreciate you choosing Canvas!
Thank you for the great feedback! Easy and affordable is exactly what we strive for. We're so glad it showed in your experience with Canvas. We appreciate you, Joseph!
Thank you so much for the kind words, Christine! We're thrilled to hear you had a great experience with Canvas. We appreciate you taking the time to share this!
Goes and foremost… II love the Rate! And the customer service experience was exceptional. Representative was very patient and knowledgeable.
Thank you so much for the kind words, Marilyn! We're thrilled to hear you're happy with the rate, and we'll be sure to pass along your compliments to our team about the service you received. We appreciate you taking the time to share this. Welcome to Canvas!
customer service is not what it was previously dealing with Canvas. Too much to go into. But mainly interest rate IS suppose to be 6.35% and CA issued it with 6.10%. have sent two emails and two phone calls today, suppose to get a call back... we shall see if that happen.
Thank you for bringing this to our attention, Katherine. We are sorry for the confusion around the interest rate discrepancy, and we are glad to confirm this has been corrected and resolved. We appreciate your continued business with Canvas and are always here if you need anything further.
Thank you for the kind words! Easy and quick is exactly what we aim for. We appreciate you choosing Canvas and look forward to having you with us!
This is my first time opening an annuity with CANVAS. i applied on 06/09 and today is 06/24 and an annuity has still not been set up in the system. I have bought annuities with GAINBRIDGE before and their process is seamless. I was sucked in by the higher interest rate but from the responses its starting feel like they are doing me a favor by setting up an account. The application department is always buys to pick up the phone or call me back and i am sitting here losing interest money since they can't set up an annuity for 2 weeks. Which century are we living in. If you want to offer an online service then do it properly or not at all.
Thank you for sharing your feedback and for giving Canvas a try. We understand how important a smooth and timely experience is, especially when opening your first annuity with us. We are sorry to hear this process has felt frustrating and we appreciate your patience. We are always looking for ways to improve, and your feedback helps us do that.
Everything that could go wrong did this time. No one communicates with the next person. Text, chat, tech, sales, customer service. I have used Canvas before but this time has been unbelievable difficult.
Thank you for your feedback and for being a returning Canvas customer. We are sorry to hear this experience did not match your last one, and we appreciate you letting us know. We take this seriously and will use your feedback to continue improving.
A simple procedure. Easy to understand and complete
Thank you for the feedback! Simple and easy is exactly what we strive for. We are glad the process felt that way and appreciate you choosing Canvas!
Very easy online application process and a fast smooth transfer The co made everything simple and efficient
Thank you for the great feedback, Susan! Simple, efficient, and fast is exactly the experience we set out to create. We are so glad the application and transfer process delivered on that promise. We appreciate you choosing Canvas!
Had a great experience online!!!! The online payment was so fast, same day! And easy!
We love this kind of happy review! We are so glad the online experience delivered! Fast, easy, and same day, which is exactly what we aim for. Thank you for choosing Canvas and welcome aboard!
Great company and agents, with competitive rates. I like that there is no broker or middle man taking a commission.
Thank you for the kind words! Putting more of your money to work for you and out of the hands of middlemen is exactly what Canvas was built for. We are glad the rates and our team hit the mark. Welcome to the Canvas family!
It was pretty easy experience. I made a phone call for questions and the agent on the phone was very helpful and the online process was easier than I thought. Thank you all.
Thank you so much! We are glad our team was able to answer your questions and that the online process was smoother than expected. That is always a great surprise! We appreciate you choosing Canvas and are here anytime you need us.
I love the simplicity of opening a fixed annuity with Canvas. The straight forward approach toward providing the fixed compounded deferred interest/yields without rider charges. Especially like the 10% free withdrawals if needed and the death benefits yield being the same as the accumulated value with any additional rider charges. Customer service was great as well as polite staff.
Thank you so much for your kind words, Michael, and thank you for continuing to think of us! Your loyalty means more than you know, and it is customers like you that inspire us to keep doing what we do. We are always here for you and look forward to many more years of seeing your retirement grow!
Everything was ok until I was unable to do an ach transfer from Synchrony to you.
Thank you for sharing your experience, Ann. We're sorry to hear the ACH transfer from Synchrony created a snag in an otherwise smooth process. Transfers from certain institutions can sometimes come with additional steps or restrictions that are outside of our control, but we never want that to be a frustrating experience. Our agents are always available to help work through situations like this and find the best path forward. Please don't hesitate to reach out and we would be happy to assist!
There are many positive things about this company, such as their good rates and good AM rating. I found out the area of the customer portal under transaction is for withdrawals, and not to view the daily or monthly interest earned as I thought, and the full rate applied will show at the end of the year, so halfway through the year, a lesser account value does not reflect the full scenario. Good to know. Their customer service is very good. I also like that the parent company has been in business for a long time.
Carmen, thank you so much for coming back and updating your review! We truly appreciate you taking the time to do that. We are glad we were able to provide some clarity around how interest is applied in your policy and how the portal works. You are absolutely right that the transactions section is designed for withdrawal activity rather than tracking daily or monthly interest, and since our products use compound interest the full picture really does come together at the end of the year. We know that can feel unclear in the meantime and we always want you to feel confident and informed about your policy. We also appreciate your kind words about our rates, AM rating, customer service, and the history of our parent company. Those are things we are really proud of. Please never hesitate to reach out to our team at any time and we would love the opportunity to earn that fifth star and that second account!
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