Simple, people-first process and great rates.Apply NowCanvas offers modern annuities that provide guaranteed rates, flexible terms, and commission-free returns.Find Out MoreMeet our Licensed Reps
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Is Canvas Annuity legit?
Canvas Annuity (canvasannuity.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 85% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience, Product. Last updated 2026-09-01.
What reviewers say
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Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, patient, and knowledgeable throughout the entire application process. People also appreciate the remarkable simplicity of managing accounts online and the clear, straightforward steps required to secure their investments.
However, some customers also noted challenges with reaching support promptly or experiencing frustrating delays during the onboarding period. A few reviewers additionally mentioned that communication across various company departments could occasionally feel disconnected or difficult to navigate. Others pointed out occasional confusions regarding portal features or specific details related to their financial products.
Auto-generated from all reviews of this business. For reference only.
Filling out the initial application was easy and did not take very much time. About two weeks after my application was completed the interest rates rose by 0.2%. I contacted customer service to see if there was anything they could do about matching this increase. They were very helpful and acted quickly to adjust my annuity since I was still within the 30 day trial. They were very helpful and nice and were able to give me an even better rate!
Reply from Canvas Annuity2026-09-01
Thank you for sharing your experience! We're glad the application was quick and easy, and that our team could adjust your rate within the 30-day window to get you an even better deal. We appreciate your business and are always here if you need anything!
Easy and clarity of use. Easy to correct or make changes.
Reply from Canvas Annuity2026-08-31
Thank you for the kind words! We're glad you found the process clear and easy to use, and that making changes was simple. We appreciate your business and are always here if you need anything!
Thank you for the kind words! We're glad the application was easy and that our customer service hit the mark. We appreciate your business and are always here if you need anything!
Simple and reliable, providing better than money market and CD returns
Have 3 annuities "laddered" with Canvas. Simple process and reliable so far.
Reply from Canvas Annuity2026-08-31
Thank you for laddering with Canvas, we love that strategy! We're glad the process has been simple and reliable, and we appreciate your continued business.
Simple application and funding online (secure link to Plaid). Higher rates which are the most competitive on market for any MYGA (multi-year guaranteed annuity). For questions if you call customer service it may not be immediate phone pickup, but if you try a few times it will go thru for sure per my experience and the reps are very helpful.
Reply from Canvas Annuity2026-08-31
Thank you for the thorough review! We're glad the online application and funding were simple and that our rates stood out to you. We appreciate the honest note about phone wait times; we're always working to improve there. It's great to hear our reps were helpful once you connected. We appreciate your business.
Well, this review is to specifically highlight Kaylon Garner - Canvas agent, Scottsdale Arizona.
Kaylon was very professional. When he said he'd get back to me at a specific time - he did it. He advocated for me to get the applied for rate, even though my funds were late in being sent by my financial institution. He met with his manager and the backoffice to accomplish this. He will do well in his career , and I wish him the very best.
Reply from Canvas Annuity2026-08-31
Thank you for taking the time to highlight Kaylon! We're glad he followed through on his commitments and went to bat for you to secure your rate, even with the delay from your financial institution. We'll be sure to share your kind words with him and his manager. We appreciate your business and are always here!
Transferred my annuities from another insurance company to Canvas. Took 4 months due to demands and delays of other company. Canvas helped and was patient every step of the way, even honoring the special in place when I applied, well after it expired. Provided whatever the other company demanded. Signed, notarized, and sent me documents and followed up. Thanks to José Escalera and to Cynthia Jasso.
Reply from Canvas Annuity2026-08-26
Thank you for sharing your experience and for your patience through a long transfer process that was outside everyone's control. We're glad José and Cynthia could stay on top of the paperwork, follow up, and honor the special you applied under. We'll be sure to pass along your thanks to them. We appreciate your business and are always here to help!
Kaylon was very helpful and knowledgeable in helping me to submit my two new annuity applications with Puritan Life in a timely amd efficient manner. Great customer service!
Reply from Canvas Annuity2026-08-26
Thank you for the kind words! We're glad Kaylon could help you get both applications submitted quickly and smoothly. We'll be sure to pass along your feedback. We appreciate your business and are always here if you need anything
Great Company. 2nd time purchasing their products. Excellent communications. Web site easy to navigate, application process simple. Great customer service.
Reply from Canvas Annuity2026-08-25
Thank you for coming back to Canvas for a second time. We're glad the process was smooth and the communication met your expectations. We appreciate you taking the time to share your experience, and we're always here if you need anything!
I have been purchasing annuities through Canvas since 2023. No one beats their rates for MYGA's and it is very easy to use their website to fill out your application, secure funds transfer, and customer service available if you need help.
Reply from Canvas Annuity2026-08-25
Thank you for being a loyal customer since 2023, it means a lot that you keep coming back. We're glad the online application and funds transfer have been easy to use, and that our team has been there when you needed a hand. We appreciate the kind words and are always here if you need any help!
Open and funding an traditional annuity account can be done in 5 minutes.
Reply from Canvas Annuity2026-08-14
Thank you for the 5 stars! We work hard to make opening and funding an annuity quick and painless, so it's great to hear it took just a few minutes for you. If you ever need anything down the road, we're here!
Thank you for sharing your feedback. We take concerns about processing timelines seriously and want to provide some context.
Your application was completed on August 4th and submitted to our carrier on August 10th, within our standard 3–5 business day processing window. We always aim to move applications as quickly as possible while ensuring everything is completed accurately before submission.
We understand waiting can be frustrating, and we appreciate you bringing this to our attention. Going forward, if you ever need something processed sooner than our standard timeline, please note it in the "additional information" section of your application or call our agent line we're always happy to accommodate time-sensitive requests when we can.
Someone from our team has also reached out to you directly and would welcome the chance to discuss this further. If any questions remain, you're always welcome to reach us at any time.
Everyone is so helpful and they don't rush you. My case has been in the works for a long time due to my misunderstanding.
I was fortunate to get Kaylen multiple times with his expertise and patience. He is the best. I am looking forward to working with him again.
Reply from Canvas Annuity2026-08-11
Thank you for sharing this! We're so glad Kaylon was able to help you through your case with the patience and expertise you deserved. We'll be sure to pass along your kind words to him, and we look forward to working with you again. If you ever have questions, you can always reach out!
The process is easy, and understandable. I like the company's innovation for creating the MYGA products with commission free, and letting the customers to fully enjoy the financial benefits.
Reply from Canvas Annuity2026-08-06
Thank you for the thoughtful review. Making the process simple and transparent while letting customers fully benefit from their annuity is exactly what we set out to do, so we're grateful for your feedback. Welcome to Canvas, and please don't hesitate to reach out if you ever need anything.
I am happy with your product and rates. Ease of application was nice also. But, I t shouldn't have taken a week to receive information about account. Portal was difficult to register in and account information was missing. Alex in technical support was a big help and rectified the portal issues.
They had a problem making my new annuity show up on my customer portal. Jose Escalera is the agent that kept thing rolling and kept me informed with what was going on. Very helpful.
Reply from Canvas Annuity2026-07-31
Thank you for the kind words! We're glad Jasiel kept you informed and helped get everything sorted with your portal. We'll be sure to pass your feedback along to him. The delay came from a technical issue on our end over the weekend, and we appreciate your patience while we resolved it. If you ever need anything, don't hesitate to reach out!
The account was set up and the money was pulled from my bank account on July 27th and as of 10:52 PM on July 30th the money isn’t on my client portal.
I am extremely concerned and disappointed that they have my money and have not credited my account. Interest accrue should have begun the moment they had my money. Where is my money and when will promised interest begin? I have been unable to reach anyone by phone!!!
After posting my review late last night, I was notified today that the money is in my account and interest will be paid from the date the money was transferred. I verified through the portal that the information is correct. I’m surprised that no one has contacted me regarding my post. A little communication goes a long way!!!
I appreciate they took care of the issue.
Reply from Canvas Annuity2026-07-31
Thank you for updating your review, and we're glad the funds and interest crediting are now correctly reflected in your portal. You're right that interest accrues from the date we receive your money, and we're glad you were able to verify that.
The delay on your account came from a technical issue on our processing side over the weekend, which held things up longer than it should have. We're sorry for the worry that caused. You're also right that we should have reached out proactively rather than leaving you to chase it down. That feedback is fair and is being shared with our team. If anything else comes up or you have questions down the road, please reach out to us directly and we'll make sure you're taken care of.
I applied for a new policy on 7/24/26 and had my fund ready on the same day in my bank account. Today, on 7/30, I still don’t have a confirmation of the new policy and my money is still sitting in my checking account making nothing.
Update: I received a phone call and an email this morning (7/31) from Manager Bryson informing that, due to a scheduled system update, their Policy Service office was closed on Friday, 7/24. As a result, the ACH payment associated with my application was not processed from my bank account. The firm will reprocess the ACH and honor full credit from 7/24.
I truly appreciate Bryson’s prompt response and his sincere effort to resolve the issue.
Reply from Canvas Annuity2026-08-04
Thank you for the update and for your patience. We're glad Bryson was able to reach out promptly and get everything sorted, and that your credit is being honored from 7/24 as it should be. The delay came from a scheduled system update on our end that held up processing longer than it should have. We're sorry for the concern that caused in the meantime. Feedback like yours helps us do better on communication, and we appreciate you taking the time to share it. If anything else comes up, please reach out to us directly and we'll make sure you're taken care of.
I have been dealing with Canvas for a few years now. The company is straight forward. The online process is very easy. Good Company
Reply from Canvas Annuity2026-07-27
Thank you for the kind words and for being with Canvas for the past few years! We're glad the online process has made things easy, and that our straightforward approach has earned your trust. We appreciate you and look forward to continuing to serve you.
DISCLAIMER: This will be a long review/tale for those who are thinking about transferring an annuity to Canvas and would like to read about an actual experience. The TL;DR version is that the transfer required several rounds of follow-up paperwork to satisfy the surrendering carrier, extending the process beyond Canvas's promotional rate-lock window, but the Director of Canvas intervened to make sure that we satisfied the surrendering insurer and also guaranteed that the promotional interest rate in effect when I applied would be honored. While Canvas's interest rates are obviously industry-leading, their customer service is even better.
By the time I applied for a Canvas annuity in May, to be funded through a 1035 exchange of an old annuity, I'd already exchanged many annuities through a remote agent and also through online competitor Gainbridge. I was familiar with the paperwork that was involved (in particular applying as POA for the annuity owner) as well as the transfer times.
The first thing that struck me about Canvas's app was that the published rate-lock window of 30 days was too short for a transfer. This made me anxious about Canvas's process. It turns out that the rate-lock window for transfers is actually 45 days, which is stated in a Canvas email. The second thing that struck me about the application process was that at no time did Canvas ask me for a copy of the Power of Attorney that purportedly authorized me to act on behalf of the owner. Canvas ultimately did request the POA before they would speak with me when I called to follow up a few weeks later.
The surrendering carrier made this transfer more difficult than it had with previous transfers, and its new requirements for POA applicants necessitated some do-overs in Canvas's paperwork.
When only four days remained in the transfer window, I asked Canvas about extending the promotional rate. As testament to the company's commitment to customer service, the Director of Canvas stepped in and shepherded my transfer to its happy conclusion.
The 1035 exchange process can be daunting and is not necessarily optimized for a digital-first platform. However, there are real people at Canvas behind the digital platform, and in my experience they show up unbidden to smooth out the process.
Reply from Canvas Annuity2026-07-23
Thank you for your detailed and candid review. Your account of the 1035 exchange process, including the POA requirements and the timing of the rate-lock window, will be genuinely useful to others considering a transfer.
We're glad our team could step in to resolve the surrendering carrier's requirements and honor your promotional rate. Delivering real, human support behind the digital platform is a priority for us, and we're grateful you experienced that firsthand.
Thank you for choosing Canvas. We look forward to continuing to serve you.
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