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Is Canvas Annuity legit?
Canvas Annuity (canvasannuity.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 85% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience, Product. Last updated 2026-09-01.
What reviewers say
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Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, patient, and knowledgeable throughout the entire application process. People also appreciate the remarkable simplicity of managing accounts online and the clear, straightforward steps required to secure their investments.
However, some customers also noted challenges with reaching support promptly or experiencing frustrating delays during the onboarding period. A few reviewers additionally mentioned that communication across various company departments could occasionally feel disconnected or difficult to navigate. Others pointed out occasional confusions regarding portal features or specific details related to their financial products.
Auto-generated from all reviews of this business. For reference only.
A few things. I have been with Canvas for 4 years now.
I have a few annuities with them, but one is fixed where I draw the interest monthly. Deposits are supposed to be made on the 28th of each month to my bank account. I have never ever touched the principle just the interest. I had taken out a 3 year fixed at 4.6% I received payments on the 28th each month which varied if it was a 31 day month 30 or 28.
That policy renewed on mid year of 2025 6% interest.Payment started going all over the place different amounts & dates where prior it was steady. I called & was told it was the new 3rd party admin they don't have the capabilities the old one had (keep 3rd party in mind for later).
Now this is a fixed which is simple math it is NOT compounding interest. So this comes down to grade school math Principle X interest rate = interest paid / 365 = amount paid per day.
Now keep in mind that there are no hidden charges so Canvas claims. But there obviously are that they don't disclose. I asked BEN in depth questions on this & he answered the same as that math figure I just demonstrated. I then decided to go to an accountant & he said that is how it should work.
I then decided to take 2 of the 1099r's that they had sent me that were a full physical year & to my surprise I was NOT getting 4.6% but was getting 4,499618%
Now add that up even with the new rate Canvas has shorted me over $620.00 so far to date.
now it is 3/2 no payment I'm supposed to be paid on the 28 of Feb.
I brought this to their attention in real detail showing how their figures are off.
Answer received: Based from a higher level Interest levels can be effected by several factors, Timing, Daily Calculations (what daily calculations it's fixed) Adminastrating processing (there are supposed to be no fees even Ben said so when interviewed) it even states that on their web site. I was told it would be sent to a higher authority for review back on Feb 5, 2026. I have heard nothing.
Now as for the 3rd party today I'm told that it's the accounting dept. I have to deal with which means there is no 3rd party & that is why I was never given there name or phone # after requesting it a few times.
Today I wanted to speak to the head of accounting & was told they don't have their name or phone number.
If you are on a fixed annuity that you are withdrawing interest only I strongly suggest that you check your 1099R that is a full physical year & you will find that you are NOT being paid the monthly interest that you are supposed to be paid.
I'm a senior citizen & I find this disgraceful that there are hidden fees & can't be paid on time & the monthly payout are all over the place in amounts.
When they take your money they are a faduciary & have the responsibility to meet their obligations.
Reply from Canvas Annuity2026-03-03
Robert, as we have discussed on previous phone calls, your fixed annuity interest is calculated correctly and in accordance with the terms of the contract. Canvas does not charge policy fees and nothing has been deducted from your payments. Please contact customer service if you have any further questions on your policy. Thank you.
Thank you, Robert! We’re glad to hear the application process was easy and that you were happy with the rates. We appreciate you choosing Canvas and area always here should you need us!
Thanks so much for your review, Vivian! We’re glad the process felt easy and simple. That’s exactly what we aim for at Canvas! If you ever have questions, our team is always here to help.
Most helpful was having an agent to talk to for additional information and orientation.
Reply from Canvas Annuity2026-01-29
Thank you for your feedback! We’re glad to hear that speaking with an agent was helpful and provided the additional information and orientation you needed. Don't forget, our Canvas agents are always standing by and ready to help when you need us!
Thank you for your review! We’re glad to hear you found the application process easy. Making things simple and straightforward is important to us, and we appreciate you choosing Canvas.
I love the generous interest rates that Puritan Life/Canvas Annuities offers. They are way ahead of anything I could find out there.
Their Customer Service is very friendly and knowledgeable. They are also very good about communicating with you on a timely manner.
You can't go wrong with a Canvas Annuity in my opinion.
Reply from Canvas Annuity2026-01-20
Thank you so much for your thoughtful and detailed review, Ricky! We’re thrilled to hear that you’ve been happy with our competitive interest rates and that our customer service team has been friendly, knowledgeable, and timely in their communication. Providing both strong products and a great customer experience is exactly what we strive for.
We truly appreciate your trust in Puritan Life and Canvas Annuity, and we’re grateful for the confidence you’ve placed in us. Please don’t hesitate to reach out if we can ever assist you further!
Thank you for your review, Gene! We’re glad to hear you found the application process easy. Making things simple and straightforward for our customers is always our goal.
We appreciate you choosing Canvas and are here if you ever need anything!
Bryson was extremely helpful, in assisting to fill out the application
Reply from Canvas Annuity2026-01-16
Thank you for taking the time to share your experience! We’re so glad to hear that Bryson was extremely helpful in assisting you with the application. Providing clear, supportive guidance is important to us, and we’ll be sure to pass along your kind words to him.
Jey, thank you for your continued confidence in Canvas. We value your partnership.
A clear, simple, straightforward application process.
Reply from Canvas Annuity2026-01-13
Thank you for your review, Tom! We're so glad to hear that you found our online application clear, simple, and straightforward. Making the process quick and easy is exactly what we aim for, and it’s great to know we delivered that experience for you.
Welcome to the Canvas family!
The only problem I have is having to press back on the calendar to get to your birthday.
Reply from Canvas Annuity2026-01-09
Thank you for sharing your feedback, Paula! We're grateful for your trust in our company and are glad to hear you’ve had a positive experience overall.
We also appreciate you pointing out the issue with navigating the calendar to enter your birthdate. That’s valuable feedback, and we’ll be sure to pass it along to our team as we continually work to improve the user experience.
Thanks again for choosing Canvas. We're glad you're here!
Canvas Review. I haven't had any issues with Canvas so…
I haven't had any issues with Canvas so far.
I like the rates; the application process was rather simple and easy.
Reply from Canvas Annuity2026-01-09
Thank you so much for your review! We're happy to hear that you've had a smooth experience with Canvas so far. It’s great to know you’re enjoying our competitive rates and found the application process simple and easy.
We appreciate you choosing Canvas, and we're always here if you need anything!
We're always glad when our customers have a great experience! Thanks for sharing. We appreciate you choosing Canvas and are always here if you need anything in the future!
This my 4th annuity with Canvas easy process and funding. Best rates anywhere and with a top-notch Company.
Reply from Canvas Annuity2025-12-22
We’re thrilled to hear this is your fourth annuity with Canvas and that you’ve consistently experienced an easy process, smooth funding, and great rates. Our team works hard to provide top-notch service, and it means a lot to know we’re meeting your expectations.
We truly appreciate your trust and continued partnership. If you ever need anything or have questions in the future, we’re always here to help!
Jon is truly an asset to your team. He followed up with me several times during my onboarding process for the annuity. He called after arrangements were made for an appointment to fill out forms. And, most importantly, he was very patient with me.
Reply from Canvas Annuity2025-12-11
Thank you so much for sharing this! We’re thrilled to hear that Jon made your onboarding experience smooth and supported you every step of the way. His follow-through and patience are exactly what we aim to deliver, and we’ll be sure to pass along your kind words. Please reach out anytime if you need anything further. We’re always here to help!
Thanks for the great review, Judith! We’re so glad the process was super easy for you. Please reach out anytime if we can help with anything else. Welcome to Canvas!
Super simple.It was nice to be able to find the account and apply all online within minutes.
Reply from Canvas Annuity2025-12-08
Thanks for the review, Sarah! We’re glad the process was quick and easy and that you could find your account and apply online in just a few minutes. Welcome to Canvas!
Your chat capability totally SUCKS! You say it was a live person, but I truly believe it was an AI chatbot. When I asked a question about the product I was totally ghosted. I tried several times to call and the recorded message kept saying agents were helping other clients and then a final message said to leave a voicemail and someone would call me back.
I decided to move forward only because I have previous experience with annuities and the parent company, Puritan Life Insurance has a BBB rating of B++. I certainly how your products are better than your customer service.
Reply from Canvas Annuity2025-12-03
Hi Mark, I'm sorry you had this experience, and I appreciate you taking the time to spell out what happened.
A couple of clarifications, and most importantly, next steps: our chat is handled by a real person — a Canvas agent (not an AI chatbot). That said, you absolutely shouldn’t have felt ghosted. If a message was missed or a session disconnected, that’s on us, and we want to understand exactly where the breakdown occurred so we can fix it.
On the phone side, when call volume is high you may hear a message indicating agents are assisting other clients and you may be routed to voicemail for a callback. We know that’s not ideal when you need answers in the moment, and your feedback is noted.
We’re glad you felt confident moving forward based on your experience with annuities and Puritan Life Insurance and we want our service to match the quality of the products. If you’re willing, please email us ([email protected]) with your name and the best number/email to reach you (and, if you have it, the approximate date/time of the chat or call). A Canvas agent will follow up to address your product questions and make sure everything is squared away.
Thank you again for raising this — it helps us improve.
Thank you so much for your review! We’re thrilled to hear that you found our application process easy and straightforward. Making things simple for our customers is a top priority, and we’re glad we delivered that experience for you. If you ever need anything in the future, we’re here to help!
Thank you so much for sharing your experience! We’re thrilled to hear that Jon provided such detailed and attentive support. Delivering clear communication and reliable follow-up is something we strive for every day, and it’s wonderful to know he made your process so smooth. We’ll be sure to pass along your kind words, we know they’ll mean a lot to him. If there’s ever anything more we can help with, we’re always here for you.
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