Communication communication…
Communication communication communication. Olivia was a star. Kept it real while being a pro
About CarBrain
Data updated- Website
- carbrain.com
- Category
- Vehicles & Transportation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 0% (0/7)
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About this business
CarBrain is the marketplace for less-than-perfect cars. Whether your vehicle is a total loss, a junk car or just a high-mileage older vehicle, we can make an offer on it in less than 90 seconds with free towing included!We provide a convenient, customer-service focused solution for clients looking for an easy way to get rid of unwanted vehicles. Tell us what car you have, and we'll give you a no-obligation quote lightning fast! CarBrain offers are guaranteed for seven days, and they always include free towing, no matter where you are. We can pick your car up in as little as 24 to 48 business hours.Have any questions? Our team is always available to answer them at 1-877-877-7911 or via email at [email protected]. We're here to walk you through the process and provide you with the support you need to sell your car without the hassle and fuss.CarBrain has been in business since 2007 under the name of DamagedCars. With nearly 15 years of experience, we are the experts in the less-than-perfect car market. Don't waste your time with untrustworthy vendors — turn to a company you know you can trust. Get a quote and get started selling your damaged car today with CarBrain!
Written by the business, not verified by us.Is CarBrain legit?
CarBrain (carbrain.com) has a 4.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss User experience, Customer service, Price. Last updated 2026-08-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated and friendly staff for providing exceptionally helpful support and maintaining clear communication throughout the entire transaction. People also deeply appreciate receiving very fair and competitive pricing, along with the remarkably simple, convenient, and fast overall process of selling their used vehicles. Some people were dissatisfied with occasional logistical delays or difficult communication issues regarding tow truck scheduling during the vehicle pickup phase. Some reviewers also noted that initial price quotes could sometimes fluctuate or start lower before being properly adjusted by customer support.
Auto-generated from all reviews of this business. For reference only.What people say
Very good service
Very good service. Olvin arranged me with a local wrecker and helped me get a better deal. Follow up was very fast and I was able to sell my car on the same say.
They were the best offer out there…
They were the best offer out there and the process was seamless from start to finish. The follow through and guidance helped and the pick up literally took 5 minutes. I really needed my car gone because I moved out of state and they made it happen!
I stayed on the phone waiting for…
I stayed on the phone waiting for someone to answer no one ever did. So I went to the website tried to put my information in could not for the life of me get my mileage of my car in there every time I hit next it would automatically put my $152,000 miles to 999,000 miles and give me a little message telling me that that is not a normal raid for my car the year of my car. And I couldn't go any further very very frustrating both experiences on the phone and on the website.and I never got a reference cide.i have wasted an hour doing this.
Quick
Quick. Good customer service
Everything that was discussed was done
Everything that was discussed was done, pick up, the payment it was done correctly
It was quick from the time we accepted…
It was quick from the time we accepted the offer to the pick up of the vehicle. It was a constant pressure to set up the deal with CarBrain like it was with a different broker. The tow truck driver arrived, wrote a check, and loaded the vehicle. It’s been just over a week and no issues with the check deposit.
Quick response but ask questions about offer
Quick response with pickup quick as well. Decent offer but lowered upon arrival due to only 1 catalytic converter. Thought my Impala only had one. Would use again but ask more questions about offer.
Your rep Katie Jones was more than…
Your rep Katie Jones was more than helpful during the whole process.
Quick easy straightforward
Everything went well
Everything went well, smooth, fast, pleasant. Everyone helpful.
Pick up was very smooth and early…
Pick up was very smooth and early morning. They tow truck driver Chris was a good guy who made it a very positive experience
Simple and easy process
Simple and easy process. Excellent communication through the whole process ty.
very easy and simple to sell
Heidi made this very easy. I was surprised how simple this process was. Would definitely use carbrain again for selling a car.
Fantastic customer service with Christian
Christian was in contact and explained the process. He was honest about amount and adjustments, and made the whole process seamless while I got my things together. His communication and help made this an easier process. Wonderful customer service.
The process was quick and easy
The process was quick and easy! Heidi was very professional and helped me every step of the way. Highly recommend for a quick and hassle free sale of your car!
Very easy to deal with
Very smooth transaction
Very smooth transaction. Did exactly as they said. NO “renegotiation” at pick up.
They made everything so easy
They made everything so easy! I was able to complete almost everything via text and email with the same agent which was important due to how fast the process moves. Midie answered all of my questions quickly and even responded outside of office hours. Dyan got me scheduled and got my paperwork done quickly. The tow truck driver was awesome! Highly recommend!
I want to be transparent
I want to be transparent — CarBrain wasn’t the highest bid I received. I chose CarBrain specifically because of their customer service, and Heidi is a perfect example of why. She never rushed me, answered every question thoroughly, and made me feel like my business mattered. The pickup was fast and seamless. The whole experience exceeded my expectations. Heidi Mejia deserves special recognition — she’s the kind of person who makes a bittersweet experience genuinely pleasant. Thank you CarBrain, and thank you Heidi.
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