CardsDirect is quite simply passionate about greeting cards. In our electronic world where millions of emails, texts, and instant messages are exchanged daily, we know that a traditional hand signed Greeting Card can grab someone’s attention unlike most other forms of communication. Think back to the last time you received an unexpected card from a friend or associate . . . the appreciation you felt that someone put the time and thought into sending you a card. CardsDirect knows that a quality card, professionally printed with your personal message or brand, at the best value, is an effective way to promote yourself or company with others.
Cardsdirect (cardsdirect.com) has a 4.6 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Business Services and its reputation is excellent. 89% of reviews are 4 stars or higher and 4% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the thick card stock, beautiful art reproduction, and the stunning vibrancy of the printed colors. People also find the online ordering platform extremely user-friendly, allowing consumers to smoothly customize personal and corporate designs with a huge selection of available options. Some reviewers were not happy with certain aspects of their purchases, noting that multiple envelopes arrived without the expected self-seal feature. A few other consumers also felt frustrated that items were occasionally missing from their shipments or experienced unexpected delivery errors.
Auto-generated from all reviews of this business. For reference only.there was border alignment correction required. company reprinted it in quick time without charging extra. this was avoidable by checking the pdf or suggesting correction however we are happy with careful handling
Thank you for this feedback as it will help us to improve moving forward. We're glad we could get the issue corrected!
Thank you for the fast & convenient service. From ordering to receiving it was a breeze. Item came and was better than I expected.
We appreciate your order and your kind review. Looking forward to working with you again!
I was late getting my order in, but when I did, received very timely and still got my cards out. Always high quality.
Glad we could help you with your card order. Thank you for being our customer!
Amazing quality/look. Super fast shipping! Definitely will use again!
Thank you for your kind words! We look forward to working with you again.
The customer service got back to me and were very kind.
Thank you for bringing this to our attention. We’re sorry to hear that part of your order didn’t arrive as you expected. Our team will be reaching out to you directly to review the details and discuss how you’d like to move forward. We appreciate the opportunity to make this right.
We have been ordering Cardsdirect Holiday cards for many years, and we are so happy with the cards every year. The selection of their card design is huge with new designs every year, and the card quality is always great. Our clients love receiving the lovely holiday cards.
Thank you for this feedback! We're so happy you and your clients like our holiday designs and will send these kind words over to our product department.
I received a phone call from a representative who noticed that all my previous orders included the peel and stick envelope and this year it didn't. She wanted to ensure I meant to order it that way - which I did not. She was able to get that added to my order of 4,000 cards! Such a great save!
Thank you for this wonderful feedback! We're so glad we were able to catch and make that change.
I ordered product and the product had not shipped just had a label, well they mailed me a coupon and I called and they did not accept it over the phone. So if you order late I guess you get the discounts. Really disheartening. Especially as it had not shipped.
Thank you for sharing this feedback. We understand how frustrating it feels to receive a coupon right after placing an order. While our standard policy is that discounts must be applied at the time of purchase, we’d be happy to take a closer look at your situation. If you email us your order number at [email protected], our team will work with you directly to see what we can do.
Beautiful cards! Great quality.
Thank you for your feedback! We appreciate you being our customer.
The calendar was printed on great card stock and the colors were so vibrant. Loved the size and the fast delivery
Thank you for this great feedback! We're so happy your order turned out exactly how you wanted.
Very easy to order and to find a card that fit our company. Good price and very fast turn around.
Thank you for this feedback! We're so happy you enjoyed your order.
Envelopes bad. Gold lining folded and misplaced on a good amount. The glue on the envelope flap came off on my fingers and stuck envelopes together. Not convenient with a mailing of over 350! The return address was placed way lower and to the right than I had placed--I guess to line up with your gold interior The cards were low quality. I got a sample of a similar card before ordering which was fine. Overall, bad project. We've ordered cards from you for over a dozen years. This was bad quality.
Thank you for sharing this feedback, and we’re very sorry to hear the envelopes and cards did not meet your expectations this year, especially after being a loyal customer for so many years. We would really appreciate the opportunity to look into your order and make this right for you. When you have a moment, please email your order number to [email protected] so our team can review the details and work with you directly on a solution. Thank you for giving us the chance to resolve this. We truly value your long-time business.
Order process was easy, shipping was very fast, and the card quality... exceptional!
Thank you for this feedback! We are so happy you had a great experience.
Cards are great quality however I am not happy with the way the signatures came out. I thought you wouldn't be able to tell they were printed on card they look a little pixilated.
Thank you for taking the time to share your feedback. We’re sorry to hear that the signatures did not print as expected. This is not typical of our production process, and we’d be happy to take a closer look. Please reach out to us at [email protected], and our team will be glad to help explore options.
On 11/10 I called customer service and the representative that assisted me with an order was not well-trained and admitted, as she was placing my order, that she had little knowledge as to how to assist me with fees and shipping questions that I had. So I asked to speak to a supervisor and she informed me that there were none there to help since the office had closed while we were on the phone (she placed me on hold for well over 30 minutes). I had told her that I needed to make sure that shipping was expedited to meet a very important deadline so she was aware of the urgency of my needing a rush shipment. I told her I could not wait until the next day to follow up as I was leaving on a flight first thing the next am on a work trip, but she assured me that her screen told her that I would receive the order by 11/15. Unfortunately, that was not the case when I received tracking information via email a couple days later showing an ETA of 11/18, which is past the deadline that I needed to meet. This has caused serious negative consequences for me at work. On 11/14 I had to take the time to call customer service while still on my work trip, to inquire into the shipping issue. A supervisor answered my call and he informed me that that there are always supervisors on call and the representative I originally spoke with should have been able to get assistance for me with my urgent shipping request, which suggested that the rep wanted to finish with me rather than call a supervisor to help since it had gone passed 6:00 closing time by the time she got back in the phone with me. He told me that all your representatives are well-trained and suggested that the representative I spoke with may not have made any mistakes, since he didn’t hear the conversation, which implied that I was not acting in good faith. I was upset that he would make such a suggestion. In addition, she quoted me a price and then told me to wait on hold as she asked a colleague and then suddenly the price went up by over $100, even though I had a coupon and a credit from last year’s order mishap. We order cards from your company every year and to have received such negligent/poor customer service on two different occasions about the same order by both a representative AND a supervisor is concerning and disappointing! Last year we experienced issues with our order but we gave your company another try. I am hesitant to put my trust in your customer service team, even though I see quality in the cards that you produce. I would love to speak to manager who might be interested in hearing about my experience without suggesting I’m in the wrong, being untruthful, or at fault.
Hello from CardsDirect. Thank you for sharing your feedback about your experience. We will work on training our reps to remind them that our shipping times are estimates, and we need to be transparent with customers that we cannot guarantee delivery dates. We will follow up regarding your order!
Perfect. On time. Loved the discount
We appreciate you sharing this feedback with us! Thank you for being our customer.
User-friendly website, very thorough. Only drawback was not being given an estimated delivery time once the order was placed. I understand this step can take some time, but it would be an improvement.
Thank you for this feedback. We're so happy you enjoyed your ordering experience, and we appreciate you sharing some insights into estimated delivery. This is something we will continue to work on!
Loved the ease of ordering and design choices
Ease of ordering and lots of design options are always our main priority! Thank you for sharing this feedback.
I tried to place an order on the weekend and there was no support available so I ordered from another company.
Thank you for this feedback. We do offer some weekend support during the holiday season, but your review will help us to evaluate the timing and hours of customer service availability.
The cards are beautiful! I love that I can customize them and for the first time we added two photos on the top inside flap which were also great. I think we received them within a week of ordering which was surprisingly quick. Also, the website is very easy to navigate. I would always recommend Cardsdirect!
Wow! Thank you for your review. We're so happy you enjoy your cards from CardsDirect and appreciate your feedback.
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