CharityStars

Dear Ste, We are sorry to hear about your concerns, but we must respectfully clarify the situation. You first reached out to us on November 4th at 10:49 AM, and we responded promptly at 12:01 PM the same day. You contacted us again at 12:09 PM, and we replied at 12:57 PM. We have provided evidence of this communication via email for your reference. Regarding your order, please rest assured that we are actively working on the shipping process in collaboration with Standard Chartered Foundation and directly with Liverpool FC to ensure everything proceeds smoothly. We remain committed to resolving any issues and appreciate your patience as we work on your shipment. If you have any further concerns, please don't hesitate to reach out. The CharityStars Team.

Dear Ann, Thank you so much for the fantastic feedback! We're thrilled to hear that you enjoyed the auction process and that you were able to get a one-of-a-kind gift that your son will love. Knowing it’ll be a dream come true for him this Christmas makes us so happy! We’re always excited to bring amazing, unique items to auction, so we can’t wait to welcome you back for future bids. Thank you for being so supportive—together, we can make the impossible possible! The CharityStars Team.

Dear Frankie, Thank you so much for your review! We're thrilled to hear that you had a positive experience with us. We understand that issues related to payments can be frustrating, but we're glad we could help resolve it quickly. Congratulations on winning your first auction on CharityStars, and we look forward to seeing you again soon. If you need anything in the future, don't hesitate to reach out! The CharityStars Team.

Dear Andrew, Thank you for your kind words! We’re thrilled to hear that you feel we deliver on our promises. Your support means a lot to us, and we’re committed to continuing to provide exceptional service. If you have any suggestions or feedback, we’d love to hear from you! The CharityStars Team.

Dear RDW, Thank you so much for your kind words! We're thrilled to hear you had such a positive experience with us and that our team was able to assist you throughout the process. We're just as excited for you to receive your items and can't wait to welcome you back in the future. If you ever have any more questions or need further assistance, don’t hesitate to reach out. Looking forward to serving you again soon! The CharityStars Team.

Dear Ignacio, Thank you for your comment. We're so happy to hear that everything was perfect with your experience. We truly appreciate your support and look forward to serving you again! The CharityStars Team.

Dear Jonathan, Thank you so much for your kind words! We're thrilled to hear you enjoy the variety of memorabilia and found the site easy to navigate. Providing great customer service is always a top priority for us, and it's wonderful to know that reflected in your experience. We look forward to welcoming you back soon! The CharityStars Team.

Dear Pedro, Thank you for the kind words! We're thrilled to hear everything has been perfect so far. Feel free to reach out to me for any information. The CharityStars Team.

Dear Alessio, Thank you so much for your kind words! We're thrilled you're enjoying our auctions and appreciate your support for our charitable efforts. Your encouragement inspires us to keep delivering the best experience. Looking forward to serving you again! The CharityStars Team.

Dear Asa, Thank you so much for your kind review! We appreciate your words and support. Feel free to contact us for any inquiries, and we look forward to seeing your bids again on our platform. The CharityStars Team.

Dear Faz, Thank you so much for your feedback! We're thrilled you've had a smooth and trustworthy experience with us since 2020. Your satisfaction is our top priority, and it's great to know that our bidding process and transactions have met your expectations. We truly appreciate your continued support and look forward to serving you in the future! The CharityStars Team.

Dear Paul, Thank you so much for your positive review! We're thrilled to hear that you've had great experiences with our site and that you find it easy to navigate. It's wonderful to know that our quick notifications have helped you stay on top of your bids. We appreciate your recommendation and look forward to continuing to provide a seamless bidding experience for you. The CharityStars Team.

Dear Daniel, Thank you for your comment. First of all, Charity and we are really sorry for this inconvenience. We take authenticity extremely seriously. We requested proof that Beckett's email pertained to the Messi shirt, but we haven't received this verification. Nevertheless, we have still honored the return. The screenshots you provided could be related to any item. We have yet to receive the item. Rest assured, we will process your refund as soon as the item arrives, as outlined in our terms and conditions. Unfortunately, we have had issues in the past with customers returning different items than they received. We will send you the refund receipt as soon as we receive the item. Thank you for your patience and understanding. The CharityStars Team.

Dear Mark, Thank you so much for your wonderful feedback! We're thrilled to hear that you've had such positive experiences with us. Our team takes pride in providing quick and informative responses to all queries, and we're glad to know that our efforts have made a difference for you. We truly appreciate your recommendation and look forward to serving you again in the future! The CharityStars Team.

Dear Simone, Thank you so much for your kind words and positive review! We're thrilled to hear that you were pleased with the communication, delivery speed, and condition of your signed football jersey. It’s great to know that you had a wonderful experience with us. We look forward to serving you again in the future! The CharityStars Team.

Dear Calvin, Thank you so much for your kind words and positive review! We're thrilled to hear that you're happy with our service and communication. It's great to know that your match-worn football shirts have arrived with their certificates and in excellent condition. We always strive to ensure our customers have a seamless and satisfying experience, including providing tracking information for peace of mind. We look forward to serving you again soon! The CharityStars Team.

Dear Luca, Thank you for your fantastic feedback! We're delighted to hear that your shirts arrived quickly and in perfect condition, just as described in the auction. We take great care in our packaging to ensure your items reach you safely. We appreciate your support and look forward to serving you again in the future! The CharityStars Team.

Dear St.Weigelt, Thank you so much for your wonderful review! We’re delighted to hear that you found our products to be in excellent condition and worth the investment. We're especially pleased to know that Customer Care was able to assist you quickly and effectively with your inquiries. Your satisfaction is our top priority, and your kind words motivate us to continue providing great products and support. We truly appreciate your feedback and look forward to serving you again in the future. Please don’t hesitate to reach out if you need anything else. We’ll be happy to help! The CharityStars Team.

Dear Xiaoyao, Thank you so much for your wonderful review! We're thrilled to hear about your positive experiences with us over the years. It's been our pleasure to serve you, and we greatly appreciate your kind words about our customer care team. We will make sure to pass along your special thanks to them! We look forward to continuing to provide you with excellent service. If you ever need anything, please don't hesitate to reach out. The CharityStars Team.

Dear Craig, Thank you so much for your wonderful review! We are thrilled to hear that you had a great experience with our product support and appreciate our charity work. Your recommendation means a lot to us. We're committed to maintaining this level of service and continuing our efforts to make a positive impact. If you ever need any assistance, please don't hesitate to reach out. T Thank you for being a valued part of our community! The CharityStars Team.