CharityStars

Dear Mr.Sneed, Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with us. Providing a straightforward and secure platform is our priority, and we're delighted that you found our items to be of excellent quality and certified. Our team is dedicated to being helpful and responsive, so it's wonderful to hear that we were able to answer your questions promptly. Your support means a lot to us and the causes we serve! The CharityStars Team.

Dear Lewis, Thank you so much for your amazing review! We're thrilled to hear that you enjoy our football section and appreciate the variety of options we offer. Providing unique and amazing items at a fair price is what we aim for, and we're glad you've found value in what we offer. Thanks again for your support, and we look forward to serving you again soon! The CharityStars Team.

Dear Luca, Thank you so much for taking the time to share your experience! We're thrilled to hear that you found our customer service helpful, both during the auction process and afterwards. If you ever have any questions or need assistance in the future, don't hesitate to reach out. We're here to help! The CharityStars Team.

Dear Telmo, Thank you so much for your comment. We're so delighted to hear that you enjoyed your MotoGP™ ALL Grids & MotoGP™ Podium Experience For Two In Portugal, Plus Weekend Paddock Passes experience. The CharityStars Team.

Dear André, Thank you so much for sharing your feedback. We're delighted to know the experience MotoGP™ Sprint Grid & Podium Experience For Two in Portugal on Saturday, plus Weekend Paddock Passes has been to your liking. Feel free to reach out for any other experiences! The CharityStars Team.

Dear Marius, Thank you for your feedback. We're thrilled to know you appreciated our customer service and pricing. We'll definitely work on providing more detailed information on autographed jerseys to enhance your experience. We appreciate your suggestion and hope to serve you better in the future. The CharityStars Team.

Dear client, Thank you for your comment! We are delighted to hear your client and you love the shirt you won on our platform. Feel free to reach out to us for any inquiries. The CharityStars Team.

Dear Nico, Thank you so much for taking the time to share your experience! We're delighted to hear that you appreciate our unique access to memorabilia that we provide. We're also thrilled to hear that you had a positive experience with our customer care team. Your support means the world to us. The CharityStars Team.

Dear Cecia, Thank you so much for taking the time to leave your comment! Your feedback truly made our day, and we're delighted to hear about your outstanding experience with us. Our team takes great pride in providing top-notch service, and your kind words reinforce our commitment to excellence. Should you ever have any more questions or need assistance in the future, please don't hesitate to reach out. The CharityStars Team.

Dear Jo, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you appreciate our mission of providing fans and collectors with the opportunity to own cherished pieces while contributing to worthwhile causes. It's especially heartening to know that you found our customer service to be outstanding. We strive to offer assistance and guidance whenever needed, and your feedback reinforces our commitment to providing excellent service. We value your support and look forward to continuing to bring you unique opportunities to make a difference through your passion for collecting. If there's anything more we can do for you, please don't hesitate to reach out. The CharityStars Team.

Dear Jordan, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you received the guitar signed by Chris Martin and that it arrived in excellent condition without any issues. We appreciate your kind words about our staff. Providing a friendly, courteous, and helpful service is something we strive for, and it's always rewarding to hear when we've succeeded. Regarding the delay in the package leaving the warehouse, we apologize for any inconvenience caused. We're glad to know that, despite the slight delay, you eventually received the item. We also appreciate your feedback about the details of the auction item. We'll take this into consideration and work on providing more comprehensive information in the future to ensure transparency. It's fantastic to hear that, despite initial concerns, you found our organization trustworthy and reliable. We're grateful for your trust and delighted that you had a great deal overall. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We value your feedback and look forward to serving you again in the future. Thank you once again for choosing us! The CharityStars Team.

Dear Olivier, Thank you so much for your review. We are thrilled to learn that you enjoyed the experience on our platform and appreciated our customer care. We remain at your disposal. The CharityStars Team.

Dear Ian, Delighted to hear about your positive experience! Thrilled to hear you're happy with your signed Oasis guitar purchase. We're glad we met your expectations. We're always here to help, and we appreciate your kind words about our platoform. The CharityStars Team.

Dear Neal, We're sorry to read your review. Please can you confirm that the courier asked you for shipping fees and not for the customs duties? Items on the website clearly state: Please note: with the introduction of Brexit, customs duties will be charged by couriers to users residing in the EU from January 2021. These charges are to be paid by the user. CharityStars ships from various countries around the world. Importation may be subject to customs duties, VAT, excise duties, import taxes, and customs clearance charges in the country of importation, depending on the country of the recipient. These additional charges are the responsibility of the buyer. Unfortunately, we have no influence on customs procedures and will be managed directly by the courier, with the balance paid on delivery or electronically on the official website. Feel free to reach out to us for any information. The CharityStars Team

Dear Michael, Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you consider our service fantastic, even though the purchase didn't go through this time. We truly appreciate your kind words and are excited to welcome you back to our website in the future. Your support means a lot, and we're glad to know that our commitment to benefiting charity resonates with you. If there's anything specific you're looking for or if you have any questions, feel free to reach out. We look forward to the opportunity to serve you again! The CharityStars Team.

Dear Saddam, Thank you for taking the time to share your wonderful feedback about CharityStars! We truly appreciate your kind words and your support. We're delighted to hear that you've had a great experience with our auction house and that you've found extraordinary rarities to add to your collection. It's always a pleasure to connect collectors with unique items while making a positive impact on charities worldwide. Your recommendation means a lot to us, and we're thrilled to have earned your trust. Ensuring the authenticity of the items we auction is a top priority, and your mention of our strict selection process is greatly appreciated. We want our bidders to feel confident that they are indeed bidding on authentic memorabilia. If you ever have more feedback or suggestions to help us improve further, please don't hesitate to share. Once again, thank you for your support and for being a part of our mission to make a difference through the world of collectibles. We look forward to assisting you with your future collecting endeavors. The CharityStars Team.

Dear Mr. Jean-Paul, We extend our gratitude for your feedback, and we appreciate the opportunity to address the matter at hand. In early July, you successfully acquired two artworks through our online platform. These artworks were promptly dispatched in a single shipment, which was delivered to your address by the courier on August 2, 2023. Regrettably, we were informed, on October 3, 2023, that you did not receive one of the two artworks originally dispatched. You reported that only one artwork was discovered in the delivered package, and you became aware of this discrepancy two months after the package was delivered. We must emphasize that prompt reporting of any discrepancies is crucial in such cases. Due to the delay in reporting this inconvenience and the absence of certified evidence, we find ourselves unable to activate our standard refund process for cases like this. Unfortunately, without the necessary documentation and considering the untimely nature of the report, we are regrettably unable to pursue any further action regarding a refund. Should you have any additional concerns, please do not hesitate to reach out to us. We remain at your disposal to assist you in any way possible. Thank you for your understanding. The CharityStars Team.

Dear Hanna, We are delighted to hear that you enjoyed the Annakiki S/S 2024 Show in Milan. Thank you for providing feedback regarding the handling fees. We'd like to clarify that the buyer's premium (or handling fees) typically range from 12% to 15% of the final winning bid price, with the minimum fee being 12€. To find the exact costs for each auction, you can always refer to the "service & shipping fees" section located at the end of the auction description. Please know that our customer care team is available to assist with any questions or concerns you may have. The CharityStars Team.

Dear Justin, Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had such a positive experience with our customer service team. Ensuring our customers' satisfaction is our top priority, and it's always rewarding to know that our efforts are appreciated. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out to us. The CharityStars Team.

Dear Sean, Thank you so much for your kind words! We're thrilled to hear that you love the items you won and had an amazing experience with us. Providing unique memorabilia, and excellent customer service as well, is always our top priority. If you ever have any questions or need assistance in the future, please don't hesitate to reach out to our Customer Care! The CharityStars Team.