Buying tickets was very easy
Buying tickets was very easy. Email said I would receive my e-ticket 15 days before journey, which I did. Highly recommend.
About China Highlights Train Ticket Service
Data updated- Website
- chinahighlightstrain.com
- Category
- Vehicles & Transportation
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 51 reviews
- Replies to negative
- 20% (1/5)
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About this business
Book your train tickets in China by following a few simple steps. Let us help you make your booking hassle-free
Is China Highlights Train Ticket Service legit?
China Highlights Train Ticket Service (chinahighlightstrain.com) has a 4.7 out of 5 rating on OK.one, based on 266 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 20% of negative reviews; 51 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently praise the streamlined booking process, noting that dedicated staff members provide prompt, professional, and highly efficient assistance with all necessary travel arrangements. Individual travelers find daily communication exceptionally smooth and reliable, ensuring that planning complex rail journeys through the foreign region remains completely seamless and worry-free. Some reviewers were not happy with occasional ticket availability challenges and sold-out options encountered during extremely busy peak travel holiday periods. A few other people also noticed unexpected discrepancies regarding first class seat availability when coordinating their international bookings with the agency.
Auto-generated from all reviews of this business. For reference only.What people say
excellent support
Really fast, great service. Clear and helpful when booking our first train trip in China.
Great service and support
A very friendly, helpful and professional service from Annie when booking several train journeys in China. Whenever there was a problem with a train that couldn't be booked an alternative was recommended straight away and booked. Highly recommended.
Booking train tickets in China
I wasn't sure how to book train tickets in China. These guys were great with great service as well.
Excellent Service
Annie at China Highlights has responded to my requests promptly and satisfactorily taken care of my traveling needs. I’d highly recommend China Highlights to anyone visiting China.
Very good service
Very good service, helped by Fabio. He gives good advice, he is fast en very helpfull. 5 stars for him.
Excellent service
I recently used China Highlights Train Service to book train tickets for my trip in China, and I couldn’t be more satisfied with the experience. From start to finish, the process was smooth, efficient, and stress-free. I highly recommend China Highlights Train Service to anyone traveling by train in China. Their professionalism, reliability, and excellent customer support truly set them apart. I will definitely use their service again for future trips!
Everything was handled well 👍
I have booked a trip in Jan 2025 from Kunming to Vientiane and everything was handled very well and I have got my e-Ticket and important advises on the first day of purchase.
Excellent service and successful multiple journeys.
The booking was easy and the booking staff quick and responsive. For us, the travel all went exactly as hoped. It is a little uncomfortable that they cannot guarantee to get the tickets until just a couple of weeks before travel. Not the fault of the booking agency but rather, of the Chinese rail system I think. This feature makes one worried about what would happen if the tickets cannot be supplied, when one has a long schedule of hotels and flights strung together. The travel itself was smooth and fast, some of the trains were quite full but only one was uncomfortably so. The problem is (like everywhere else in the world), that there is never enough space for everybody's luggage.
So easy.
The most complicated thing is deciding where to go in China as the possibilites are endless. Once you decide where you want to go the booking process is so easy and pre-confirmation immediate. When tickets come on sale definite confirmation is automatically sent. I had chosen 3 trains which were all available. Would highly recommend this company when planning your trip.
Very good service for foreigners!
Had a really good experience with the China Highlights Train Ticket Service, both me and my friends used it and had no problems! Very convenient way for foreigners to buy train tickets in China. I would definitely use it again. Also very quick to reply to any questions which is great. Tip: message them with any specific requests before the purchase, me and my friends wanted to sit together but only talked to them about it after making the payment so they couldn’t help us with that anymore, but seemed like they would have, would the request have been done before.
Easy to buy train tickets.
They made it easy to buy tickets for the train in advance. Unfortunately we didn’t get seats in the business class train we wanted to they offered us a longer train by one hour with the same departure time. Good solution but unfortunate situation for them not being able to grab these tickets quicker when sale started. Also since we booked in business class I would have loved to know that we can access the business lounge in the train station which they didn’t tell us. Other than that good experience.
Efficient but lack of communication
They bought for us the requested tickets when available, and found alternative travel solutions when not. We asked them to send tickets to our hotel but they did not. Finally we found out that passports were enough for check-in and travelling. This was not clearly stated and they did not replay to our e-mails.
Great service
We booked several train journeys and all went really smoothly. Slightly anxiety provoking the last journey wasn't confirmed until pretty much the day we left, but it all worked out. Simple process and timely, up to date information, it was the easiest part of our trip to arrange and the trains were great!
Despite booking months in advance they…
Despite booking months in advance they couldn't get a ticket for my preferred connection and then waited hours after my feedback and booked my last priority and the worst seat possible.
Trains are nearly flawless, booking process is easy, but prepare yourself for a middle seat
The trains themselves are phenomenal - China’s rail system is one of the greatest infrastructure achievements in human history, I’d say comparable only to the Roman aqueducts and the Inca roads. China Highlights is one of the best ways for a foreigner to book tickets. Simple, fluid, affordable, and gets you a seat. If there’s one gripe I have with them, it’s that you almost never get *good* seats. On the high speed trains, seats are 2x3 across, so you have a 20% chance of getting a middle seat; when you book with China Highlights, empirically I’d say it’s more like 50%. If you do get a window seat, it’s almost always one that it between actual windows, so you’re looking at the column between windows whereas the people ahead and behind you can look out the real window. You’d think that this is because I book at last minute when the good seats are taken, but I don’t. I think China Railways designates a handful of specifically undesirable seats to be booked by tourist booking agencies, whereas the better seats can be booked on WeChat, mostly used by Chinese nationals. I’m dwelling too much on this point. Unless you can book tickets on WeChat, and for that you need a Chinese bank account, absolutely use China Highlights.
The booking is smooth and easy
The booking is smooth and easy. Just that the service charge is way more expensive than other travel agent.
They offer good customer service
They offer good customer service, make sure you communicate with them using WeChat. Also they are good at offering options when trains get cancelled
Very useful and necessary service for foreigners.
I was able to book one but not able to do another time and had to ask one of my local friend to book the return trip. It was easy to book when it was working. It would be good to have a receipt sent to email.
Luggage Storage Place
No place to put our luggage for Overseas Travellers.
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