CIBTvisas is the global leader in travel visas and US passports. Millions of international travelers have trusted CIBTvisas to secure their business visas or tourist visas.
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Is CIBT legit?
CIBT (cibt.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 74% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-04.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the dedicated staff and customer service team for being exceptionally professional, incredibly helpful, and consistently responsive throughout the entire visa application process. People deeply appreciate the exceptionally fast turnaround times and efficient coordination that consistently make complex international travel documentation remarkably smooth and completely stress-free.
Though some reviewers experienced technical platform difficulties, noting that uploading documents, managing multiple files, and formatting scans could occasionally become quite frustrating for users. A few customers also mentioned encountering unexpected application delays, occasional communication barriers, or receiving unclear guidance regarding specific foreign visa requirements during their journey.
Auto-generated from all reviews of this business. For reference only.
This company did an excellent and very timely job in helping to get my visa request processed. Probably not their fault, but my only one slightly negative comment involves the number of submissions to get my photo accepted. This could also have been me and the photos I submitted. Overall, a well done and reliable job.
Reply from CIBT2026-07-28
Thank you for your review, W. Blackmon! Glad we could get your visa processed quickly. We hear you on the photo submissions — we'll keep improving that process!
My visa application process was smooth and hassle-free. I was contacted by a very professional and helpful staff member who clearly explained the missing information needed for my application. After I promptly submitted the required documents, my application was approved within hours. Excellent service and highly efficient support throughout the process. Highly recommended! for and highly efficient support throughout the
Reply from CIBT2026-07-20
We are grateful for your kind words, Pam! Smooth, hassle-free service is what we aim for. So glad your application was approved quickly! 😊
Marija Krstic from the team guided me through my Schengen visa application recently. Her guidance and insights on the particular situation for me was quiet helpful. Her suggestions on drafts were accurate and all my documents are accepted without any question. I am keeping my fingers crossed to get my visa successfully as expected. I recommend working with Marija for visa applications. Good luck Marija!
Reply from CIBT2026-07-20
We are grateful for highlighting Marija's efforts! Her accurate guidance and accepted documents speak volumes. Fingers crossed for your visa approval! 🤞
I purchased the premium executive service and was terribly refused. Unfortunately, I was very disappointed with the overall guidance I received.
Before submitting my UK visa application, I explained that I was concerned about applying at this time because of the uncertainty surrounding my U.S. immigration status and potential re-entry issues. I expressed that I preferred to postpone the application until my circumstances became stronger. However, I was encouraged to proceed because I had already paid for the service. I expected a more thorough assessment of my case and clearer advice on whether my application had a realistic chance of success. Instead, after the refusal, I was informed that I would likely need to wait until obtaining U.S. permanent residency before reapplying and that I would need to address each refusal point individually.
As a client, I relied on professional guidance to help me determine the appropriate timing for my application. If the recommendation had been to wait until my circumstances were materially stronger, I would have gladly postponed rather than risk another refusal.
The application required a significant investment of time, money, and effort, and because the service was non-refundable, the outcome was particularly disappointing.
My feedback is about the quality of the strategic advice I received before the application was submitted. I hope this feedback encourages more candid assessments of applicants' circumstances so future clients can make informed decisions about whether to proceed or wait until they have a stronger case.
Reply from CIBT2026-07-14
Your concerns are noted. We're sorry the guidance didn't meet your expectations. We can work with you on a resolution but you must give us your order number.
Rina Ordan, my premium consultant at CIBT Visas, did a great job of informing me of the process, keeping me in the loop with status updates, and moving my application through the process quickly and efficiently.
Outstanding Service from CIBT – Special Thanks to Liliya Kenzhebayeva
We had an excellent experience working with CIBT, particularly with Liliya Kenzhebayeva from the Premium Service team.
Liliya provided exceptional support throughout the entire China visa application process for our SVP of Data Insight at Resource Pro. From start to finish, she was highly professional, responsive, and detail-oriented. She ensured that all requirements were clearly communicated and handled efficiently, which made what is typically a complex process feel smooth and stress-free.
Her proactive updates and thorough review of our documents gave us confidence every step of the way. Thanks to her expertise and dedication, the visa process was completed seamlessly and within the expected timeline.
We truly appreciate the level of service provided and highly recommend CIBT—especially Liliya—for anyone seeking reliable and efficient visa processing support.
Thank you again for your outstanding assistance!
Warm regards,
Veronica Tiamson
Executive Coordinator
Reply from CIBT2026-06-22
We are thrilled to hear about your seamless experience! Liliya's dedication and professionalism truly shine through. Thanks for recommending CIBT, Veronica! 🌟
The support and response from CIBT was second to none, absolutely fantastic service, updated on progress and the turnaround was exceptionally quick. Thoroughly recommend.
Reply from CIBT2026-06-18
Thanks, Karen! Thrilled to hear our support and quick turnaround hit the mark. Your recommendation means a lot to us! 🙌
Amazing service by CIBT. Luka Krtinic helped me at each and every step until closure. very support and collaborative team! Many thanks for your excellent services.
Reply from CIBT2026-06-11
Thank you for the kind words about Luka and team. We are happy to hear you had a wonderful expereince.
Easy application for China Visa process. Staff answered my questions promptly and processed my documents quickly. I have just received my passport today with visa, great service!
Reply from CIBT2026-06-10
We are glad to hear about your easy China Visa application experience! Thanks for highlighting our prompt staff and quick processing.
CIBT visa service was fast and accurate. I had no issue throughout. All my contacts were direct and punctual. Their website is updated daily. I had great experience. Will for sure use their service in future.
Reply from CIBT2026-06-06
We greatly appreciate your feedback! So happy our visa service was fast and accurate with great communication throughout.
Every time I called they picked up the phone and answered my questions promptly. I also recommended this site to my cousin and she used this for visa service. Thank you so much
Reply from CIBT2026-06-10
Thanks for sharing your experience. Glad we were able to answer all of your questions. We appreciate the recommendation.
The visa process for China is very difficult. I tried to do it on my own and quickly realized I needed help and I also didn't want to drive to the consulate in LA. Their response time was quick, they guided me through each stage, and I got the visa in time for my trip.
Reply from CIBT2026-06-01
We are delighted to hear we made your China visa happen! Thanks for trusting us with the difficult process.
I mailed my passport on Tuesday and received my new one 8 days later on Wednesday. I used the digital photo option and received confirmation in one day that my photo was approved. Super easy, no issues!!
Reply from CIBT2026-06-10
Thank you for sharing! So glad the digital photo option and quick turnaround made everything super easy for you!
Overpriced and Overcomplicated for a Simple Visa Process
Order Reference: A1687362
I used CIBT Visas to assist with obtaining a Saudi Arabian one-year multi-entry visa for Mission and Organisation purposes. The service included document and photo checks, scheduling my appointment at the Tasheer Centre in London, passport collection, and return by Royal Mail Special Delivery. Unfortunately, my experience was overwhelmingly negative.
To be fair, the consultants generally replied to emails promptly. However, beyond that, I found the service expensive, unnecessarily complicated, and lacking transparency.
The first issue arose before the process had even started properly. I called the 0844 number listed on the CIBT website on a Saturday seeking advice, only to hear an automated message informing me the office was closed. The call lasted no more than 30–40 seconds, yet I later received a notification from EE stating I had been charged over £8.00 for calling a premium-rate number. I was shocked to discover that the number advertised on CIBT’s website generates revenue for the company. Charging customers premium rates simply to hear that the office is closed feels highly misleading.
The next issue involved the document checking process. CIBT rejected my Saudi Ministry of Foreign Affairs invitation letter, claiming it lacked two reference numbers required to book the Tasheer appointment. This later proved to be incorrect, as the appointment was booked without those numbers being required. This caused unnecessary delays and confusion.
I was also uncomfortable with the payment process. During registration, I was required to authorise a £0.00 payment through my banking app, which granted CIBT ongoing authority to withdraw funds directly from my account. Shortly afterwards, more than £820.00 was withdrawn before an invoice had even been issued to me. This included a Saudi Arabia Consular Handling Fee (£402.23) and Consular Fulfilment Fee (£85.15), despite the fact that these Consular fees were ultimately paid directly inside the Tasheer Centre during my appointment.
When I queried these charges, I received contradictory explanations from different members of staff. One consultant informed me that I should not have been charged the consular fees, that a refund would be issued and CIBT were waiting for their systems to be updated. Days later, the UK Operations Manager provided a conflicting explanation. Although the money was eventually refunded, the process was confusing and lacked transparency throughout. I replied directly to the UK Operations Manager outlining my concerns regarding being charged for services not rendered and the lack of clarity surrounding the consular fees, but I never received any further response.
The actual appointment at the Tasheer Centre was straightforward and efficient. Ironically, the consultant inside the Tasheer Centre openly commented that companies such as CIBT often overcomplicate what is otherwise a relatively simple process. Based on my experience, I unfortunately agree.
Before entering the centre, the CIBT representative strongly advised me not to use the Tasheer Centre’s DHL return service, which costs approximately £10.00 for guaranteed next-day passport delivery. Instead, CIBT charged £19.20 for Royal Mail Special Delivery. I later regretted following this advice.
The final issue involved the return of my passport. I tracked my passport through the Tasheer system and could see that it had already been collected by a named CIBT representative. However, at the same time, CIBT staff were emailing me claiming they were still “in the queue” waiting to collect it. They then informed me that my passport could no longer be returned by next-day delivery because of delays returning to their office. When I pointed out the contradiction using the Tasheer tracking information, my emails were ignored.
In the end, despite paying premium prices for supposedly expedited handling and next-day return, my passport was delayed for several additional days over the bank holiday weekend.
Overall, I found CIBT Visas to be an expensive intermediary that added complexity, confusion, delays, and unnecessary costs to what was otherwise a straightforward visa application process. In my opinion, the company provided very little actual support while charging substantial fees for services that were either unclear, duplicated, or not meaningfully rendered.
I would strongly encourage anyone considering using CIBT Visas for Saudi visa applications to carefully review all charges, payment authorisations, and exactly what services they are truly receiving for the money.
Reply from CIBT2026-06-10
Guy, we regret that you had these issues. Please provide an order number so we can look into your case.
I would give them a zero if that were an option. For a China visa application they just kept writing that something was wrong with my work history without any information on what was wrong. And eventually I couldn't even access my application. I would never use this company again. There are other visa service providers
Reply from CIBT2026-05-26
Please provide your order number so we can help to get this resolved.
Very communicative support. Chawn was so professional, courteous and patient with all my questions and communications. Superb Job with advising and instructing what was needed. Timely and quick submissions. Great follow up by Chawn with updates and any outstanding items needed!
Reply from CIBT2026-05-22
Thank you for your review! We're thrilled Chawn provided such professional and communicative support. We appreciate your feedback about his patience and timely follow-up!
Chawn Crockett provided incredible service that allowed us to get visas to China on a super rush basis. She took complete ownership and stood with us every step of the way. Our family is so grateful!
Reply from CIBT2026-05-21
Thanks for the kind words! So happy Chawn helped your family get those China visas quickly. We're grateful for your trust!
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