CIBTvisas is the global leader in travel visas and US passports. Millions of international travelers have trusted CIBTvisas to secure their business visas or tourist visas.
Written by the business, not verified by us.CIBT (cibt.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 74% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-04.
Reviewers had a great experience with this company. Customers frequently praise the dedicated staff and customer service team for being exceptionally professional, incredibly helpful, and consistently responsive throughout the entire visa application process. People deeply appreciate the exceptionally fast turnaround times and efficient coordination that consistently make complex international travel documentation remarkably smooth and completely stress-free. Though some reviewers experienced technical platform difficulties, noting that uploading documents, managing multiple files, and formatting scans could occasionally become quite frustrating for users. A few customers also mentioned encountering unexpected application delays, occasional communication barriers, or receiving unclear guidance regarding specific foreign visa requirements during their journey.
Auto-generated from all reviews of this business. For reference only.Would give the zero stars if that was an option. A joke of a company. If Latoya is handling your documents, kiss your travel plans goodbye. How scam artists like this stay in business is beyond me. Don’t trust these people with your money, time, personal documents, or private information.
Luke, we regret to hear you had that expereince. Please provide your order number so we can resolve this.
Multiple Questions! I had so many questions all through the process so had to call CIBT multiple times. Every time I called I quickly got a person on the line who was clear, concise and understandable. My questions were all answered in a way that I could understand, and the process went quickly. I'm grateful for how they held my hand through the process!
Applied for India business evisa. Nice and easy to follow the process, but especially want to mention Teodora Lazic who was very responsive and helpful to a couple of questions I had, and also when I attached the wrong document! Please ensure she receives my thanks.
We are happy to hear about your smooth India business evisa experience! We'll share your thanks with Teodora for her responsive, helpful service.
It was fairly easy to complete the application and didn’t need to send in my passport until the very end after approval. The process took a little longer than I expected, needing to resubmit a new photo. On the pricing side, more expensive than it might be worth, and including many hidden fees. The base service fee is $185, a threefold increase in their price 10 years ago with mostly the same service. Also $140 that the consulate charges for the visa, $58 for shipping my passport there and back. Hidden fees include $10 “consular processing fee”, $45 “passport replacement coverage” that I declined in the application, and $37 “digital photo service” that weren’t disclosed when applying. I was able to get the $45 and $37 refunded due to California’s SB 478, but they need to do a better job at price transparency.
We are sorry to hear about the hidden fees you experienced. Price transparency is important and we'll work to improve this.
It was a lot of data to upload but once completed it worked very fast. Team was very responsive on status.
Thank you RK! Happy our team responded quickly and the process went smoothly for you.
Unfortunately the last 2 experiences were not good. Agents and team leads clearly not up to date on Schengen visa process. Rather than follow instructions of first visa decline letter they did the same for the second application and the result was the same, declined. Third application they were unable to find suitable dates. Managed to do so on my own. Really unfortunate, the agent did try but seems not guided well.
Thank you for bringing this to our attention. We understand your frustration with the Schengen visa process. Please provide your order number so we can resolve this.
After reviewing all my documentation, they asked me to resend a photo of my passport due to glare. I followed all the instructions and uploaded another file- second file submitted without any glare. They again asked me to resubmit. This time, I was unable to resubmit the photo. I sent an email to the company. They replied with the same info- resubmit the photo. I replied that I was in a loop and unable to resubmit on their website and asked for my money back. I used another service and received my visa in 24 hours. They refuse to refund my money, no answer. I rarely write reviews and wanted to save others the hassle.
Thanks for the continued business and the kind words. We appreciate it!
As a busy and competent professional, I really appreciate how CIBT have an online form that guides you through the process and gives you all the requirement to work through at your own self pace - no dependency on two-way email correspondence. The user experience and interface of the form for my e-visa was clear and simple to follow - it's my second purchase and CIBT are worth the premium price for peace of mind and efficiency!
Thanks for the continued business and the kind words. We appreciate it!
This service is very reliable & professional. I needed my passport renewed quickly as it will be expiring soon. I didn't want to take a chance & renew it myself manually and risk it being delayed or lost in the mail. We use this service at my company for business related travel issues regarding Visas / All Passport related matters / Electronic Busi Visas (though it is fully reimbursable if the request is for company business travel). Unfortunately I had to pay out-of-pocket being that I do not travel for business at my job. Honestly this service is very expensive, but I had 100% customer service working with me throughout the entire process from beginning to end. I felt like there's no price on peace of mind when it involves processing of any legal documents/materials.
We are overjoyed to hear about your positive experience! Thanks for trusting us with your passport renewal and appreciating our reliable service.
I thought I had filled out my application as CIBT took my £495 off me I mean why would you take money for not being able to provide a service albeit it is for me to finish but this wasn't clear. I only found out when I logged into the system after the weekend to see I had to call them to finish the application so I did. Once I understood what needed to be done I finished the call and started the process most of which was information they already had so about 90% of it was duplication. The worst thing was the system kept crashing and my passport photo wouldn't upload so I have to call again after the error message said the only way to finish was to call them. I finally got it done but then I have been getting messages from my mobile phone operator to say I was being charged for some irregular calls outside of my plan. Odd I thought. I followed through to find that the calls to CIBT are on a premium cost line and the calls I made have totalled over £30 and are still coming which suggests it is a borderline scam. I have noted and reported to my operator and they are following up. The good news is that the visa came through but this is far from a good customer experience.
Your feedback is important to us. Please provide your order number so we can resolve the unclear premium phone charges.
I was directed here by Princess Cruises. It was fairly easy to navigate, although it rejected scans and pictures. But it prompted me to try again. I am still waiting to receive my document. So far, I would say I recommend using them.
We are glad to hear the site was easy to navigate! Thanks for recommending us despite the scanning issues.
The CIBT team initiated the process promptly by reaching out the day after the application was submitted. They provided clear instructions and assigned a dedicated team member to guide me through the next steps. The team efficiently prepared the package for the consulate and kept me informed with regular updates after submission, including expected completion and delivery dates.
We are grateful for your kind words about our prompt support and clear communication throughout your process!
A+ This is my second time working with CIBT. I worked with the same agent, Rina who was amazing. Got everything sorted, answered questions and made the experience very easy.
Thank you for the kind words about Rina. We appreciate your business.
My experience with CIBT was great. My assigned agent Gem F. was just amazing. From day one Gem was so helpful and extremely prompt to answer my questions and concerns. Made the whole passport book and card renewal process painless. 5 Stars+.
Crystal, thanks for sharing. We appreciate the kind words about Gem. Were glad the prices was painless.
Everything went wrong. We applied for Bristish short-term visa via CIBT last December, and still have received nothing but rejections and AI emails, after paying over $100 US or 109 British pounds, and submitting 3 photos per person. Horrible experience. We will go with a more efficient service, not CIBT. P.S. CIBT did fully refunded application costs after 4 months and our change to a different ETA company. Hence, my change in rating.
Has this been resolved.
My agent D'Marco Anthony was very helpful and got the process done in time. Some very minor issues but it all got fixed. Process was fast.
We are glad to hear D'Marco Anthony helped you! Thanks for noting the fast process and issue resolution.
I've used this visa service for two decades. It's fast, reasonably priced, and the staff are friendly and helpful. My most recent experience was somewhat less satisfactory than earlier encounters, though. Applications for Chinese visas are now done electronically. Unfortunately, CIBT haven't updated their instructions, so much of the information on their website and in their messages was confusing and required several calls to sort out. Additionally, some of the tips that staff provided me, like using my phone camera instead of Walgreens for passport photos, could have been made available on their website. Finally, CIBT sent me confusing email messages, like the one that informed me that my visa was still being processed on the very day that it was returned to me.
Thank you for your loyalty over two decades. We apologize for the outdated instructions and confusing messages regarding electronic Chinese visa applications.
When I discovered the exorbitant charges for using CIBT to apply for a Canadian ETA I cancelled my application straight away and got the ETA directly from the embassy for 7 dollars. CIBT ignored my requests and charged me £201. Theft, they are scammers.
Anne, please provide your order number so we can get this resolved.
easy, fast, helpful account manager (Gina)...
We appreciate the positive feedback. So glad Gina made everything easy and fast for you.
My experience was quite impressive. I have now used the CIBT Association 3 times and they have shown terrific professionalism from start to finish keeping me involved every step of the procedure which has relieved the stresses that become present when you send your passport document into them for processing. Many Thanks To The Entire Team!!
We are grateful for your trust in using CIBT three times! Thanks for recognizing our team's professionalism throughout the process.
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