Fantastic experience
Fantastic experience. I couldn't have done it without Ismael walking me through the China visa process.
Reply from CIBT2026-03-04
Thanks for the kind words about Ismael. Were glad you had a fantastic experience.
About CIBT
Data updated- Website
- cibt.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 96% (22/23)
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About this business
CIBTvisas is the global leader in travel visas and US passports. Millions of international travelers have trusted CIBTvisas to secure their business visas or tourist visas.
Written by the business, not verified by us.Is CIBT legit?
CIBT (cibt.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 74% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the dedicated staff and customer service team for being exceptionally professional, incredibly helpful, and consistently responsive throughout the entire visa application process. People deeply appreciate the exceptionally fast turnaround times and efficient coordination that consistently make complex international travel documentation remarkably smooth and completely stress-free. Though some reviewers experienced technical platform difficulties, noting that uploading documents, managing multiple files, and formatting scans could occasionally become quite frustrating for users. A few customers also mentioned encountering unexpected application delays, occasional communication barriers, or receiving unclear guidance regarding specific foreign visa requirements during their journey.
Auto-generated from all reviews of this business. For reference only.What people say
VISA Renewal
I had used CIBT a year ago to attain my VISA. This time was even easier and more efficient. Great service. Thanks
Reply from CIBT2026-03-04
You are welcome! So glad your VISA renewal was even easier this time. We appreciate your continued trust in CIBT.
This is a SCAM company!!! My travel agency gave me this website to apply for a visa for UK. They wanted the money up front before I completed the application. $ 30.00 cancelation fee???????
I spoke with the service agents after re-taking pictures of my passport and myself over and over again using all different locations and it was always rejected all different excuses...they suggested I use the library for my personal information?? I made multiple calls to agents and finally cancelled. The agent I spoke with to cancel never advised me of a cancellation fee. The whole experience was a nightmare!!!!!BEWARE!!!!
Reply from CIBT2026-03-04
Cynthia, we regret to hear about your experience. If we can be of further help, please provide your order number and I can have a manager reach out to you.
Disappointing Service and Poor Communication
I used CIBTvisas for a passport renewal and visa application, and the experience was extremely disappointing. The process was expensive, confusing, and supported by virtually no customer service. Their phone line repeatedly dropped calls, and email responses took days—there’s no online chat option. The promised rush turnaround wasn’t met, and delays were made worse because they couldn’t link my information between requests. Overall, it was inconvenient, slow, and not worth the cost.
Reply from CIBT2026-03-04
Your issue should be resolved by now.
They sit on my visa Vietnam application…
They sit on my visa Vietnam application for a month. Last day, they send me my application number so I would chase it with the consulate. Half of my application was empty. When I asked them can you fill up and chase it up, they told me it is because I have a non-Aus passport it was delayed, which makes no sense. I paid another agency to submit the application, I got my visa in 2 days for much less price. Avoid at all costs.
Reply from CIBT2026-02-18
We regret to hear about the delay with your Vietnam visa application. If you provide an order number, we can research to see what caused the delay.
A big shout out and thank you to Vicki…
A big shout out and thank you to Vicki Wu, :-) Vicki Wu was fabulous to deal with; she answered all our questions and was prompt and full of knowledge. Well done Vick, there should be more people in this world like you, kind, patience and on the ball.
Reply from CIBT2026-02-18
We are thrilled to hear about your wonderful experience with Vicki Wu! Thanks for recognizing her knowledge and patience.
Awful company
Awful company. I applied for Vietnam visas for my husband and myself and got a whopping bill that included $500 for “Premium Service.” No one told me about that in advance, and I did not receive any special service, so I cancelled the order and reapplied. They screwed up this application. My husband finally got his visa, but I do not have mine. Today I got an email saying my visa was approved and a bill, but there is no visa. We have been billed again and still do not see the American Express credits that CIBT says were issued. You can’t reach the company because they usually do not answer the phone. And when they do answer they are rude and do not want to be bothered cleaning up their mess.
Reply from CIBT2026-02-13
We regret that had this experience. Please provide your order number so we can get your case resolved.
Thank you for your support and the…
Thank you for your support and the quick turnaround. Always a friendly contact with your team. S.O
Reply from CIBT2026-02-13
Thank you for your kind words about our quick turnaround and friendly team support, Samia!
Look elsewhere.
Did I finally get my visa after 6 weeks of back and forth? Yes. Was it a good experience? hardly. I would look elsewhere- especially if you are looking for a company with reliable customer service. for starters, Simply having someone answer the phone requires a Herculean effort. When I was finally connected, I was given incorrect information. Email communication is equally disappointing. Responses consistently take at least two days to receive and, once again, they made errors. This experience has significantly eroded my trust. Based on my experience, I will not be recommending CIBT to colleagues or friends for future visa services.
Reply from CIBT2026-02-13
We regret that had this experience. If you provide your order number, we can look into your particular case to see what happened.
help going through the entire process
help going through the entire process, It was a little was a little difficult with the web pages. Gabriel Concepcion was very helpful and answered me right away with the info i was missing.I didnt think i was going to have it in time but he made sure i did. thanks. Regards, Stephen
Reply from CIBT2026-02-10
Stephen, we truly appreciate your kind words. So glad Gabriel helped you through the process and got everything done on time.
Fast and efficient service
Fast and efficient service. Website easy to navigate unlike the official Indian Government one. Customer service answered my question as soon as possible.
Reply from CIBT2026-02-10
Barbara, we truly appreciate your kind words. It's an honor to help make you travel plans run smoothly.
Received excellent communication via telephone and email during the process of renewing passport. Great customer service and professional service. Gina V. was terrific!! Highly recommend.
Received excellent communication throughout the process. Service was exceptional and I would highly recommend. Gina V. was terrific. Thank you!
Reply from CIBT2026-02-10
Thanks for sharing and recognizing Gina's wonderful service.
US Visa Applications
I have arranged multiple US Visas through CIBT over the past few weeks and the service has been amazing. The process has been very smooth from start to finish and a special thank you to Luka and Masa who have been very helpful and supportive and guided me through the process every step of the way.
Reply from CIBT2026-02-05
We are pleased to hear Luka and Masa provided excellent and smooth service! Thanks for recognizing our team's hard work.
Taiwan-born US citizen Chinese visa success
I needed a Chinese Visa and I am Taiwan born, naturalized US citizen through my parents. A bunch of documentation (birth certificate, parent’s naturalization doc, my passports) was needed but CIBT (Vicki in particular) were very helpful. Entire process was about a month.
Reply from CIBT2026-02-06
Thank you for sharing! So glad Vicki and team were helpful with your Chinese visa.
Going to India
For someone like me to understand and fill in the form must be really easy to follow quick easy and painless less than a month and i have visa.
Reply from CIBT2026-02-05
We are delighted to hear your India visa process was quick, easy and painless! Thanks for sharing your positive experience.
I had a situation where we were very…
I had a situation where we were very close to travel date and needed an India e-business visa ASAP. CIBT jumped on the case to help me and we received the visa in less than 24hrs. Amazing team and coordination! So grateful for CIBT and their prompt response.
Reply from CIBT2026-02-05
We appreciate your feedback, Angie! Thrilled we could get your India e-business visa sorted in under 24hrs. Our team loves helping with urgent travel needs!
Excessive charge
Service was provided, I have no issue there. My problem was with charges. Be careful about premium service, it is added on top of base charge. In my opinion, it is double dipping.
Reply from CIBT2026-02-05
Herbert, if you provide your order number, I can have an agent help to resolve this.
Passport missing somewhere in mail
Passport missing somewhere in mail. Getting multiple tracking numbers from cibt and carrier. Still a mail in service so can’t guarantee you will get passport in time for travel.
Reply from CIBT2026-01-30
We are looking into this for you - but we don't have any control over the USPS.
Help when needed
We sought assistance with visa's to the USA and Canada. With recent changes to entry to the USA we felt more confortable with the professional services offered by CIBT. We received our Visa's quickly and without fuss which was exactly what we needed.
Reply from CIBT2026-01-30
Thanks for sharing. We are pleased you found our services quick and easy.
Quick
Quick, easy, and efficient. Cruise line representative suggested we use this company for our UK travel visa. Told me that it would be easy. He was right. Filled out information on line and received approval and travel visa information in 2 - 3 days.
Reply from CIBT2026-01-28
Thanks for sharing. We're glad that the process was quick and easy for you.
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