Cicinia

Beautiful dress...with one tiny fault.

Beautiful dress. Fits like a glove. Only one fault; the lace at the hem isn't finished off as nicely as I would like at the side seams. Probably unavoidable. Much darker than in the picture.

The outfit was late being delivered and…wedding outfit

The outfit was late being delivered and My Mum had tried it on and it didn’t fit properly and the material wasn’t what she was expecting It was disappointing really and We need to send it back but we don’t have the return details

Returns policy is awful

Returns policy is awful. Dress didn't suit and fit wasn't great- was advised to get it altered and offered refund at only a fraction of the price. Will never buy from here again.

First outfit didn't fit company were on…

First outfit didn't fit company were on holidays but still sorted the problem very quickly very pleased with this company and will buy from them again 👍

Speedy delivery on custom sizes

Speedy delivery on custom sizes . Great quality

Ordered colour swatches, arrived in a week.

Ordered colour swatches. So glad I got the swatches as despite being exactly the same colour as the advertised picture, when placed next to other colours we had we could see it did not look as good as we thought it would so ordered in other colours and found a perfect match.

This dress is absolutely beautiful

This dress is absolutely beautiful. Delivery was fast. The slit does go all the way to the waist so I had a minor adjustment made to cover to the thigh but if you can sew or don't mind the slit being so hight it's not a problem. But the flowers are beautiful and they are 3D. The whole dress is just stunning. My pictures won't do it justice

Beautifully designed and made outfit.

Avoid this company.

After my last one star review of Cincinia, I received an offer from them of half the price/ cost of my purchase minus the tax, and I could keep the dress that didn't fit. Well only part compensation. I could see I wouldn't get any better. Cincinia are just wasting my time with their non return policy, pretending to be a UK company. So it's still a one star from me. Avoid trading with them.

Returns policy is completely inaccurate

Returns policy is completely inaccurate. Basically you can’t return your goods because it would cost too much and take a very long time. That’s if they would even receive it back the company said. They offered me a 50% refund instead of the item which wasn’t ideal.

Steer clear of this organisation

I bought a child's dress costing nearly £60, for my wedding, which was too small. Cincinia would not take it back but suggested that I send them £30 for another dress and keep the original, which i do not want. Selling on line is futile if there is no mechanism for returns. This company pretends to be a UK organisation but in fact operates from Hong Kong or somewhere close by. Steer clear of this organisation.

No refund

The dress arrived and is a good quality and like the photo but did not fit . I could not get a refund and it was about 10 emails back and forward and then it was we can give you half a refund cause the cost to ship will be 30 pounds to China . The process was a nightmare

returns policy - not stated correctly

I wanted to return a dress. I was told to initally to keep the dress as it would probably get lost in the post as the factory is in china and there would be custom charges. They also offered me £20 refund. This was not set out on their refund policy, no mention of it at all. I then had to bargarin them to increase there refund to 50%. I was disappointed that I had to try and bargarin for some refund. This information was not stated in their refund policy

Absolute scammers

Absolute scammers They are trying to say I can't have a refund and they are reporting my card for fraud as I challenged them on their advise for posting it back reported to bank to get charge back and also reported to action fraud and trading standards

Amazing quality

Amazing quality for the price. Bought two different dress in terracotta and both were true to colour on website. Delivery was very quick considering one was custom made and fitted perfectly. Would definitely recommend. Had to contact Customer Services with an error on my part with the measurements and they responded immediately.

Not same as photos

Dress looks ok, but not the same as on photo. Embroidery different and fabric slightly different. Over all not bad quolity. I wish they would sell advertised dress even if would be more expensive.

Sue.London.United Kingdom · 23 reviews · Verified · Experienced 2024-10-16 · Posted 2024-11-13

An Excellent Company,

What a excellent company,My outfit was just what I was looking for a black 3 piece pant suit,I am so pleased with it,well made,good qaulity fabric,and a great price,I had it custom made as you have the choice when ordering,Its so worth it,to make sure it fits perfectly for the occassion,I had to contact the Customer service team,for a little issue but that was rectified so quickly,extremly helpfull,and delivered in plenty of time for my daughters wedding,even thou i only ordered just a few weeks before her big day,Thank you so much,to all the team,first class service.

Quality is great all lined

Wonderful service, wonderful outfit

I could not rate you higher! I had been looking for an outfit for my daughter's wedding, found you, gave you not a lot of notice, sent you my measurements and my beautiful outfit arrived. I had so many compliments on the day - I cannot thank you enough

Beautiful shoe true to its size

Beautiful shoe true to its size, arrived Beautifully packed and on time ,very happy to have ordered from here and will do so again. Many thanks.