Citywatches (citywatches.co.nz) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 88% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 90% of negative reviews; 24 of them were added in the last 12 months. Last updated 2026-08-29.
I needed a chronograph watch due to a job change where I am now charging by 6-minute intervals and I have trouble calculating time expended. The watch needed to look professional, too. I couldn't have got a watch that is as suited to my needs for the same price elsewhere (I looked). Surprisingly, the time for postage from Singapore to NZ was quicker than with our local courier serve across town... So pleased.
Reply from Citywatches2022-06-11
Dear Michael,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
Dear Chris,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
I'm absolutely happy with the service of my order. The team of the customer service kept me updated of the delivery from time to time since I made the order. Highly appreciated the communication and efficiency.
Reply from Citywatches2022-05-31
Dear Catherine,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
Super fast delivery. Updates every step of the way. Extremely satisfied with both my purchase and the service received.
Reply from Citywatches2022-05-31
Dear Lizene,
On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
Dear John,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
Highly recommended. Good and quick service and awesome stuff.
Thank you.
Reply from Citywatches2022-05-26
Dear Reka,
On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
Fast delivery service. Watch received looks way better then the picture. Very happy
Reply from Citywatches2022-05-21
Dear Nevan,
On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
Vary fast delivery. Watch came with all papers including warranty card. Great.
Reply from Citywatches2022-05-21
Dear Carl,
On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
Easy to navigate the website to find and great communication.
Easy to navigate the website to find what I wanted. Extremely quick to post out and communications every step of the way.
Reply from Citywatches2022-05-21
Dear Wayen,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
really good price, shipped internationally in just over a week which is super impressive (especially with covid).
Reply from Citywatches2022-05-10
Dear Alexander,
On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
Watch was nicer than expected for a refurbished product. Promptly sent and well packaged. Will be looking to purchase again.
Reply from Citywatches2022-05-21
Dear Ian,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
At first I was a little skeptical of ordering a branded watch online and wondered if the discounted prices were too good to be true.
I'd enquired about replacing an old (lost) watch of mine that I'd found on the site but it was out if stock. I'd emailed my enquiry and was really pleased with the honest response. This gave me enough trust to take the plunge and order (a very similar watch). I have been thrilled so far. The website experience was great. The automated comms were clear and regular and the watch even arrived a few days early and better packaged than I'd hoped for.
I'd definitely recommend and will be a returning customer
Reply from Citywatches2022-05-06
Dear Thorpe,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
Ordered an Orient watch and received it surprisingly quickly in these days of long international shipping problems. Citywatches was also pro active and efficient in communicating once my order was placed and the item arrived in the condition one would expect for a new item.
Highly recommended!
Reply from Citywatches2022-04-30
Dear Chris,
On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
Fantastic prices, great service and prompt delivery.
The second time I have purchased a watch from Citywatches. I would highly recommend this company.
Reply from Citywatches2022-04-30
Dear Lyndsay,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
The watch I purchased is totally great! It replaces a Scuba watch I bought some 16 years ago and is an exact replica just with a different name. Excellent communication all the way and delivered in a timely fashion considering from overseas.
Reply from Citywatches2022-04-30
Dear Steve,
On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
It's been an excellent experience, so much so that I ordered a second watch.
No issues or delays. Just fast and friendly service.
Reply from Citywatches2022-04-20
Dear Joe,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
Good service and prompt delivery from City Watches.
Nice watch..
Philip-Auckland NZ
Reply from Citywatches2022-04-12
Dear Philip,
On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
As usual, rapid international shipping, good price for a quality product.
Always happy to purchase from CityWatches, and will continue to do so in the future
Reply from Citywatches2022-04-08
Dear Dominic,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
Delayed delivery.
The watch came up with a scratch at 9'O clock.
Reply from Citywatches2022-04-08
Dear Dipyaman,
Sorry for the inconvenience caused to you, we always try to give best our customer. If you are not happy you can send watch back to us for return/exchange, we have 30 days return/exchange policy. We have sent you our return address via email.
If you have any query please contact us on [email protected]
Best Regards,
Sally
Excellent service, great price, quality watch and very prompt shipping. This was a very good experience , thanks.
Reply from Citywatches2022-03-12
Dear Marg,
On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
CreationWatches
HMNWatch
Bob's Watches
Total Watch Repair
Ironway
Carla Jewelry
MODSERACW
Cosmoshop NZ