Citywatches (citywatches.co.nz) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 88% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 90% of negative reviews; 24 of them were added in the last 12 months. Last updated 2026-08-29.
Camille T.
I ordered ecb-2000PB-1A but they have sent me a wrong order they sent me a ECB2200PB-1Adf which so much different from what I ordered, I have emailed alot now still no response. Hoping they respond soon and sort it out! If citywatchesnz can't replace it refund me no charge of shipping or taking a bit from my money when it's clearly your fault. Will change review if resolved quick and properly. It's alot of money that I paid and citywatchesnz should honor it!
They replied to my email but very uncertain wants to return product without us as a customer has no security. They want to return the product but they didn't mention if they going to sent the original product I ordered! BEWARE BUYING IN THIS WEBSITE ITS GOOD IF YOU GET YOUR PRODUCT RIGHT BUT IF NOT YOU HAVE TO REASSESS WHETHER TO RETURN AS YOU MIGHT NOT GET YOU MONEY OR YOUR ORDER BACK!
Reply from Citywatches2024-04-15
Dear Camille,
Thank you for taking the time to share your thoughts with us on Trustpilot. Your feedback means a lot to us, and we're grateful for the chance to address any concerns you may have.
We understand that you may have experienced some difficulties with your recent purchase, and we sincerely apologize for any inconvenience this may have caused you. Rest assured, your satisfaction is incredibly important to us, and we are fully dedicated to resolving this matter to your liking.
Our team has already reached out to you to discuss the issue further. We kindly ask for your response so that we can better understand your needs and provide the assistance you require.
Please know that we're here to support you every step of the way, and we're committed to finding a solution that meets your expectations.
Best Regards,
Sophie
Received my Casio today, earlier than expected and in pristine condition. Works great and looks amazing. The best Christmas gift and perfect tracking. Thank you.
Reply from Citywatches2026-04-18
Dear Customer,
Thank you so much for your kind review! We’re thrilled to hear that your Casio arrived earlier than expected and in perfect condition. It’s wonderful to know that you’re happy with both its performance and appearance. We appreciate your feedback and are glad it made such a great Christmas gift!
Best wishes,
Sally
Great selection of watches and good prices, too. I put the order in on Saturday, it shipped on Monday and arrived four days later on Friday, which is amazing given it comes from Singapore. The free DHL Express shipping is amazing. I was informed at each step of the process. I was actually a little nervous to start with given it was coming from overseas, but this experience has great.
Reply from Citywatches2026-04-18
Dear Matt,
Thank you for your feedback! We're so glad to hear that you had a great experience with your order. It's awesome that you’re happy with the selection, prices, and shipping speed. We aim to keep you informed at every step, and we're thrilled the DHL Express service lived up to your expectations. We completely understand your initial concerns about ordering from overseas, but we're glad to have exceeded your expectations. We appreciate your trust and look forward to serving you again!
Best wishes,
Sally
Dear Customer,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
Dear Paul,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
Fantastic company to deal with, my watch arrived in under a week. Very impressed. I would highly recommend Citywatches
Reply from Citywatches2023-08-21
Dear Tina,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
Fast, efficient service and a quality product. Delivery timeframe was good even though it was sent from overseas. Very happy with the purchase, thank you.
Reply from Citywatches2023-08-21
Dear James,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
Dear Graeme,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
very prompt and efficient service....kept up to date with movement and delivered quickly.
Reply from Citywatches2023-06-08
Dear Andrew,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
A pleasure to deal with your company. Prompt service. Great watches.
Reply from Citywatches2023-05-11
Dear Martin,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
I was able to track my watch and coordinated being home at the top me it was delivered. Great service.
Reply from Citywatches2023-04-17
Dear Quentin,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
Got exactly the watch I ordered in short time and at a great price. City watches have a huge selection and their service is very efficient, replying quickly to any queries I had. Will definitely be buying from them again.
Reply from Citywatches2023-01-28
Dear Craig,
On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
I have purchased several watches from CityWatches ranging from Casio to 18k Tissue ladies watch for my wife. All watches are in excellent new condition and arrived quickly via DHL.
The email communication is very good and always answer within a day or 2.
I highly recommend CityWatches and look forward to my next purchase.
Reply from Citywatches2023-01-14
Dear Customer,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
I received the watch at the end of last week…it’s awesome, I love it.
It’s been a while since I’ve had a watch with ‘hands’ as I have for the past few years have always had G-Shocks…..the reason I have changed brands and types is they never lasted. I work in the dirt a lot so my watches get dusty…..and G-Shocks don’t like getting dirty and dusty. They stop functioning after a couple of years and they are starting to get expensive to replace every 18 months to 2 years.
As I started to explain, I chose this Fossil mainly for the blue face, I found that unique and quite classy, but also the large hands that are easy for my old blurry eyes to see.
It is comfortable on my wrist, easy to see and is a nice piece of jewellery on my wrist…..The glass is the same quality of the shock and scratch proof glass I have on my phone. Also, it’s weird to have a real, leather strap…..I haven’t seen that on a watch for years.
The price was excellent and I believe this to be exceptional value for money spent.
Shipping was quick and was placed in the secure place that I asked for….
All up, I am very happy with my purchase and am thankful yours is a reputable company to deal with….
Thank you,
Steve
Reply from Citywatches2022-10-11
Dear SRM,
On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
Faster then expected delivery
Best price on the product I was looking for and no complaints regarding it
Reply from Citywatches2022-09-26
Dear Jack
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
The service from City Watches was amazing. I live in NZ and it took 8 days from when I ordered my watch until it was delivered to me which was very impressive. I am more than happy with my new Seiko watch, excellent value for money. Many thanks City Watches I will definitely recommend you to anyone who is looking to purchase a new watch.
Reply from Citywatches2022-08-27
Dear Allan,
On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
Totally straightforward. Watch exactly as described, prompt delivery. Nothing more to be said
Reply from Citywatches2022-08-23
Dear Geoffrey,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
I bought a Seiko 5 snk003, it came quickly and it's working perfectly. Plus it was at a great price.
Reply from Citywatches2022-08-22
Dear Vivian,
On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
Fast delivery and excellent prices. The company is based in Singapore and delivery is via DHL which is very secure. The watch was well packaged and I am very happy with my purchase!
Reply from Citywatches2022-08-19
Dear Jeff,
On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
Looking for particular watch type online, City Watches NZ came up. The range was large and prices better than other potential sources. Went through online purchase detail and confirmation of order placement emailed through more-or-less immediately. This was followed by emailed updates on shipping and expected ETA. Product delivered to address two days prior to notified ETA. Packaging and condition could not be faulted. Exactly as ordered and promised. Delivery approx 1 week after order placement.
Was not aware that City Watches NZ was likely Singapore based and therefore a bit unsure as to credibility, but actual service and overall communication has been excellent.
Reply from Citywatches2022-08-19
Dear Frank,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on [email protected]
Best Regards,
Sally
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