103 reviews
About ClaimFlights – Your Dedicated Passenger AdvocateAirlines have lawyers.Now you do too. ClaimFlights isn't just another automated legal tech app. We are your trusted passenger advocate in the fight for your air passenger rights.We help you enforce your rightful compensation of up to €600 under EU Regulation 261/2004 for flight delays, cancellations, overbookings, or missed connections.We sue where others give up. Airlines often reject legitimate claims, citing "extraordinary circumstances" such as bad weather or technical defects. While other portals often give up or accept cheap vouchers to avoid legal costs, we fight for you. We use our own historical flight databases, advanced weather analysis, and aircraft tracking (ADS-B) to systematically refute airlines' false excuses in court. We are the specialists for difficult cases – even with stubborn low-cost carriers.Keep more of your money:Radical transparency: Many competitors advertise standard fees but hide massive court fees in the fine print, which can cost you up to 50% of your compensation if a case goes to court. ClaimFlights is your price-performance champion.We focus on radical transparency:Fair flat-rate commission (approx. 25%): With us, there are absolutely no hidden court fees, even if we have to sue the airline.Maximum net payout: You keep up to approximately 75% of your money – often €150 to €300 more than with our biggest competitors.100% no win, no cost: You bear zero financial risk. If we go to court and lose, we cover all legal and court costs.2 minutes of effort for you. We take care of the rest. Submit your documents once in just 2 minutes. Our cross-border legal team handles all the paperwork – from the initial letter to the airline to the courtroom. You'll never be left in the dark: We guarantee regular status updates on your case. (Forgot your flight number? No problem, our system will find it for you.)Certified security from Germany. Unlike opaque international intermediaries, Claim Flights GmbH is a registered German legal services provider. We guarantee strict GDPR compliance: Your sensitive passport and booking data are safe with us.We are available for our customers regarding flight delay compensation:Central Hotline: +49 (0)228 9293 9029, weekdays from 8 a.m. to 8 p.m.
Written by the business, not verified by us.Claim Flights - Flight Compensation Service (claimflights.com) has a 4.6 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Legal Services & Government and its reputation is excellent. 88% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 36% of negative reviews; 35 of them were added in the last 12 months. Last updated 2026-08-31.
CLAIM FLIGHT COMPANY - I DO NOT RECOMEND IT ! They are not serious at all ! After I sent them all the requested data and made me fill tons of papers and sign them, Agniezska, their representative just replied that they have to close the case bus Wizzair just asked them to and they just can't do any research. I just lost my time. It's not worth it !!! They don't help you !!!AVOID THEM :((
I had a great experience with this company. They helped me obtain compensation for my cancelled flight, handled everything professionally, and always replied quickly. Thanks to their support, I finally received the result I was hoping for. Highly recommend!
Although the process took over 4 months, we were advised of the conditions and expectations up-front, and we were kept fully informed along the way. Communications from Agnieszka were professional and respectful.
I highly recommend this company. Their agent, Agnieszka Fanslau, guided me through the entire process in a clear and professional manner. She explained the entire procedure and provided me with a timeline. I highly recommend them.
Quick responses and was able to get the compensation without difficulties. The process itself took just under three months but I got the compensation deserved. Agnieszka is quick on responses and extremely supportive. Overall, worth the cost.
We made a claim back in June and were assigned Agnieszka Fanslau to help us. It was very easy to make the claim , just needed all the relevant details . If we were unsure or did something not quite right Agnieszka guided us. The only down side is how long this process does take , it took almost 4 months to receive the money but this has nothing to do with the actual company. We would use again.
Process was easy and got my compensation fast. Thanks Agnieszka for the help
Agnieszka was helpful and always responded promptly to my emails. It took 2 months after I raised the case with Claim Flights to get my UK261/EU261 compensation from Qatar Airways. Good service overall, highly recommend.
Quick and easy process to file the claim. Honest assessment of the claim and professional service overall.
Calim was processed hassle free. Communication was excellent and the process straight forward.
Got compensated by my flight cancelation. Very clear in the information necessary and I believe that was not quicker because of the air company, Really good work.
Good Service, trouble free I well satisfied with the service provided and attention provided by Claim Flights and Agnieszka Fanslau during the process.
This company is both professional and persistent! They didn't just allow United Airlines to dismiss our claim for pennies - they explained that they are willing to do what is needed to collect what i was owed by UA - Agnieszka Fanslau, was fantastic from start to finish. Agnieszka, also explained to me that with UA, we should expect them to fight our claim and delay but was unyielding! Thank you Agnieszka! I will always come back to them for any future claims.
It works. I received €250 — 25% (minus tax on this 25%) for my cancelled Ryanair flight. It took around 3 months, but in the end it worked.
Dealt with my flight compensation claim. It took a while due to airline procedures but I was kept informed and received the compensation, whilst only needing to provide minimal information to save me too much effort.
Great experience, best communication and expected results.
Accurate information and quick response to my questions. Agnieszka ws professional and cordial.
Legal Adviser dealth with my case was very co-operative and efficient. Compensation was paid out as agreed and foreseen before.
It was my first time to claim for compensation for a flight delay. I was lucky to have chosen Claim Flights to represent me in our claim. Agnieszka Fanslau was straight to the point and explained the process. She said it will take time but finally we got our compensation. Great job!!
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