Claim Flights - Flight Compensation Service

Sam IsraelyanGermany · 3 reviews · Experienced 2024-11-15 · Posted 2024-12-29

Good communication and result

Good communication and result. Thanks to Agnieszka Fanslau.

Very helpful customer service

Very helpful customer service, great communications and support.

Mirjana HristovaNetherlands · 1 review · Experienced 2024-12-20 · Posted 2024-12-27

Agiezska prompt response to all my…

Agiezska prompt response to all my questions and concerns.

Very convenient and straightforward

Very convenient and straightforward; a couple of questions to be answered and a reliable information about the expected outcome, every now and then a brief update and finally information about “mission accomplished and money transferred”

Save a lot of my effort

Save a lot of my effort. Very efficient service and provide regular update of the progress.

Great service!

I submitted my flight information and was told it would be approximately 3 months for a response. In about 9 weeks I received an email stating they received my settlement and within 3 days I had my money! Great job highly recommended!

Leonardo von PrellwitzItaly · 3 reviews · Experienced 2024-11-28 · Posted 2024-12-10

Quick/efficient turnaround

Quick/efficient turnaround. The only air claims company that worked for me

A bit slow yet successfull

A bit slow, yet straghtforward process with clear path leading to receiving claim payment.

Highly recommend this service

Highly recommend this service. Very polite and responsive. They handled my claim wonderfully and kept me up to date during the whole process. Will come back to them if I ever need to file another claim.

Very usefull

Very usefull, very polite and fast services. Well done.

Agnieszka was awesome

We received very timely and professional help from Agnieszka. She was awesome and we will definitely use the services of Claim Fights again.

Flight claim

Agnieszka Fanslau from Claims Flights.com assisted me with a claim. She was highly responsive and professional, and overall, I had an excellent experience.

Dawid JazPoland · 1 review · Experienced 2024-11-24 · Posted 2024-11-24

Excellent serviceSeamless Refund Process – Highly Recommend!

Excellent service! I recently had to claim a refund from an airline, and the process couldn't have been smoother. Agnieszka was incredibly helpful, guiding me every step of the way and keeping me updated throughout. She handled everything efficiently, and I received my refund eventually. I highly recommend Claim Flights to anyone dealing with refund issues – they made it hassle-free and stress-free!

Highly recommended because very efficient ....

The lady in charge of our file was very clear, very available and was very efficient ... If I have another problem with a flight I will use Claim Flights again without hesitation

THANK YOU

I would like to express my heartfelt gratitude to Mrs. Fanslau for her assistance. Thanks to her work, I received in my bank account the compensation from the airline that canceled its flight a few months ago. This was my flight. Because of this, I had to fly the next day. With your professional work, I was compensated.

Ninette DagherCanada · 1 review · Experienced 2024-07-15 · Posted 2024-11-10

I had a wonderful experience from a…

I had a wonderful experience from a nightmare. My plane was cancelled from Lebanon and I was very upset. I had to be back at work the next day, not to mention the stress of going back and forth to the airport to get the new flight. Agnieszka was my point of care and she helped me quickly, and efficiently from the first connection with her. She correspondence was clear, easy to follow, and so importantly timely. I didn’t wait anytime at all to get a response from her ever. She answered all my questions and gave me a real sense of not being alone in my quest to get reimbursement from the airline. Agnieszka understood how upset I was and her kindness and professionalism made my bad experience much easier. Thank you Agnieszka. I do appreciate your quick response to my situation. Ninette

Fantastic service provided.

Pierre-Antoine MIGNONIFrance · 1 review · Experienced 2024-09-02 · Posted 2024-11-04

very Professional!

very Professional! Clear Instructions Clarifications anytime you need very quickly No surprises!

Elias Jr.United States · 1 review · Experienced 2024-10-01 · Posted 2024-11-02

Agnieszka was very attentive

Agnieszka was very attentive. Always kept us informed on how the process was going.

Terrible customer service

I tried to make a claim on their website for a 12 hour delay with Turkish Airlines but the delayed flight was showing on their website at a totally incorrect original take off time, so I could not register my claim. In the past week I have called this company four times to point out the error and ask how to make a claim and had to give all the relevant information four times over (as you are not given any kind of reference number when you call), and each time I have been assured that someone would call me back and sort out the problem at their end out so I could register my claim in the usual way or else over the phone. They haven't called or emailed me back once in over a week, so the service provided has been absolutely hopeless. There's no point me making further calls to them as the same thing will just keep on happening. I am really annoyed at having wasted so much time. I chose to use this company as it had good reviews but my experience with them has been terrible so I could not possibly recommend them. MY REPLY TO THE RESPONSE FROM CLAIM FLIGHTS. The reply I have received is just nonsense and doesn't even make sense and is not remotely 'helpful' (and don't get me started on the fact that in their reply they couldn't even spell the word planes properly - instead spelling it 'plains'). I know the correct original flight time and have it on all my documentation from the airline including my boarding card stub which I still have, so to suggest I made a mistake in the flight time or this flight didn't exist is just absurd. And no it was not accidentally missing on their list of flights - it was definitely there but with the WRONG departure time. Why did they even bother to reply if they just spouted rubbish? All they had to do was acknowledge there was an error in the departure time on their web site (as had already been done by the people who took my phone calls after they looked at their own web site) and say they had put it right now and I could go online and now make the claim in the normal way - or else they could have asked me to contact them again by phone and assured me they would deal straight away with my claim. So basically they have provided terrible service and then doubled down and provided an even worse service with their nonsensical and inaccurate reply, yet they say in their reply that they 'take full responsibility' - how and in what way? Why would anybody have confidence in a company that not only cannot admit to and deal with a simple mistake on their systems, but who then don't do anything to correct the mistake and facilitate a legitimate claim, but instead suggest I am some kind of idiot who misread the list of flights on their web site. Then they hope their reply 'clarifies' things and is 'helpful' - well duh, no it isn't SO I CHALLENGE THEM TO TRY AGAIN TO SORT OUT THEIR OWN MISTAKE. Oh and for the record, I have just checked three other flight delay claim companies and they ALL have the correct departure time for my delayed flight showing on their web sites.