About ClaimFlights – Your Dedicated Passenger AdvocateAirlines have lawyers.Now you do too. ClaimFlights isn't just another automated legal tech app. We are your trusted passenger advocate in the fight for your air passenger rights.We help you enforce your rightful compensation of up to €600 under EU Regulation 261/2004 for flight delays, cancellations, overbookings, or missed connections.We sue where others give up. Airlines often reject legitimate claims, citing "extraordinary circumstances" such as bad weather or technical defects. While other portals often give up or accept cheap vouchers to avoid legal costs, we fight for you. We use our own historical flight databases, advanced weather analysis, and aircraft tracking (ADS-B) to systematically refute airlines' false excuses in court. We are the specialists for difficult cases – even with stubborn low-cost carriers.Keep more of your money:Radical transparency: Many competitors advertise standard fees but hide massive court fees in the fine print, which can cost you up to 50% of your compensation if a case goes to court. ClaimFlights is your price-performance champion.We focus on radical transparency:Fair flat-rate commission (approx. 25%): With us, there are absolutely no hidden court fees, even if we have to sue the airline.Maximum net payout: You keep up to approximately 75% of your money – often €150 to €300 more than with our biggest competitors.100% no win, no cost: You bear zero financial risk. If we go to court and lose, we cover all legal and court costs.2 minutes of effort for you. We take care of the rest. Submit your documents once in just 2 minutes. Our cross-border legal team handles all the paperwork – from the initial letter to the airline to the courtroom. You'll never be left in the dark: We guarantee regular status updates on your case. (Forgot your flight number? No problem, our system will find it for you.)Certified security from Germany. Unlike opaque international intermediaries, Claim Flights GmbH is a registered German legal services provider. We guarantee strict GDPR compliance: Your sensitive passport and booking data are safe with us.We are available for our customers regarding flight delay compensation:Central Hotline: +49 (0)228 9293 9029, weekdays from 8 a.m. to 8 p.m.
Written by the business, not verified by us.
Is Claim Flights - Flight Compensation Service legit?
Claim Flights - Flight Compensation Service (claimflights.com) has a 4.6 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Legal Services & Government and its reputation is excellent. 88% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 36% of negative reviews; 35 of them were added in the last 12 months. Last updated 2026-08-31.
I am sorry to say that I am not satisfied with the service of this company. I still have to received the flight compensation even though I got an e-mail on the 8th of Oct. stating that the tranafer is on its way and it takes 10-15 working days to receive it. The communication is really bad. I e-mailed and I got no respose. I also called on Friday last week and they promised to call back but so far nobody did. The thing is that me and my husband were on the same flight and he has already received his full compensation whereas I haven't and on top of that I pay commission. I don't mind paying as long as it is for the right service.
The process was very straightforward, I got assigned a case agent quickly and gave all the necessary information. She informed me that the process will take a few months and I got my compensation after those months. Very happy about it!
10/10 service working with Agnieszka and the team on a recent flight rebate from Dublin to JFK with Delta. After a 4+ hour delay, Agnieszka filed all of the paper work on our behalf and got us the refund within 3 months. Would highly recommend this company/Agnieszka in future.
She was so professional in dealing with my claim, And always communicated with me
Agnieszka was more than Helpful , And I would recommend this claim company to anyone
Thomas Willox
I have contacted them to help me get a compensation for a delayed flight. I also made a complaint directly from the official website of the air company and managed to get a full refund.
Told ClaimFlight that I have resolved the matter privately with the company and they requested money because they thought they had initiated the claim without giving me any proof.
via email they threatened legal action against me, a private citizen, I highly recommend to stay away from this company.
Reply from Claim Flights - Flight Compensation Service2024-10-25
Davide, We are sorry to hear that you are not satisfied. In fact some Airlines pay the refund direct to the flight passenger only after our involvement. Keep in mind that you have signed a collection session and transferred the claim with all the right to us. We think if you receive the money after having hired us it is fair to ask for a percentage. Anyhow we are happy that you have received the compensation. ClaimFlights Team
After a little research, after our flight got delayed for 7h, I used the Claim Flights service to get the compensation that we were allowed to get. Couldn't have gone smoother.
Thank you Agnieszka for professional service!
Very positive experience with the Claim Fligths and recent claim
From the very first communication with Mrs Agnieszka Fanslau it was crystal clear what needs to be provided for the claim, what's the process and the timeline. Follow-up communication and updates were provided timely. Very positive experience and positive outcome with claim received from Ryanair!
This company did what we were unable to do. Our flights were canceled. wehn we asked compensation the ailine ignord us. Claim flights DID get our compenastion. 100% satisfied ! THX !
I had a great experience working with Agnieszka Fanslau. She was very professional, responsive, and clear in her communication. The entire process was handled efficiently, and I felt well-informed at every step. I highly recommend her services and would not hesitate to reach out again if needed.
I just started the process of submitting my request for two passangers were we missed our flight connection on LH because of their first flight delay which delayd our final destination arrival by around 19 hours and got us another connection flight to AMS, it seems easy to submit the information but i will come back here once finished to share the updates,
The process of receiving compensation from WizzAir through ClaimFlights was absolutely hassle-free. The contact with their expert, Agnieszka was always fast and pleasant, recommend 100%! Their commission was ~25% (VAT included) which is, as far as my research goes, lower than in most companies offering similar services.
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