Legal Services & Government
Write a reviewClaim Flights - Flight Compensation Service
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103 reviews
About Claim Flights - Flight Compensation Service
Data updated- Website
- claimflights.com
- Category
- Legal Services & Government
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 35 reviews
- Replies to negative
- 36% (4/11)
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About this business
About ClaimFlights – Your Dedicated Passenger AdvocateAirlines have lawyers.Now you do too. ClaimFlights isn't just another automated legal tech app. We are your trusted passenger advocate in the fight for your air passenger rights.We help you enforce your rightful compensation of up to €600 under EU Regulation 261/2004 for flight delays, cancellations, overbookings, or missed connections.We sue where others give up. Airlines often reject legitimate claims, citing "extraordinary circumstances" such as bad weather or technical defects. While other portals often give up or accept cheap vouchers to avoid legal costs, we fight for you. We use our own historical flight databases, advanced weather analysis, and aircraft tracking (ADS-B) to systematically refute airlines' false excuses in court. We are the specialists for difficult cases – even with stubborn low-cost carriers.Keep more of your money:Radical transparency: Many competitors advertise standard fees but hide massive court fees in the fine print, which can cost you up to 50% of your compensation if a case goes to court. ClaimFlights is your price-performance champion.We focus on radical transparency:Fair flat-rate commission (approx. 25%): With us, there are absolutely no hidden court fees, even if we have to sue the airline.Maximum net payout: You keep up to approximately 75% of your money – often €150 to €300 more than with our biggest competitors.100% no win, no cost: You bear zero financial risk. If we go to court and lose, we cover all legal and court costs.2 minutes of effort for you. We take care of the rest. Submit your documents once in just 2 minutes. Our cross-border legal team handles all the paperwork – from the initial letter to the airline to the courtroom. You'll never be left in the dark: We guarantee regular status updates on your case. (Forgot your flight number? No problem, our system will find it for you.)Certified security from Germany. Unlike opaque international intermediaries, Claim Flights GmbH is a registered German legal services provider. We guarantee strict GDPR compliance: Your sensitive passport and booking data are safe with us.We are available for our customers regarding flight delay compensation:Central Hotline: +49 (0)228 9293 9029, weekdays from 8 a.m. to 8 p.m.
Written by the business, not verified by us.Is Claim Flights - Flight Compensation Service legit?
Claim Flights - Flight Compensation Service (claimflights.com) has a 4.6 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Legal Services & Government and its reputation is excellent. 88% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 36% of negative reviews; 35 of them were added in the last 12 months. Last updated 2026-08-31.
What people say
Total waste of time
Total waste of time. They just ask the airline and if the airline does nothing, they do nothing. Just ask the airline yourself rather than pay this "company" (which seems to just be one woman who emails an airline in cases where a customer doesn't bother or isn't aware of their rights).
Reply from Claim Flights - Flight Compensation Service2025-08-22
Nicole, Thanks for your review. It would be good if you share further details like your case number that we can provide a more detailed answer. We do not just ask the airline, we evaluate the case and if it is possible to get a compensation we get this compensation. No matter if out of court or in court. Asking the airline is just a part of the whole recovery process and to find out further circumstances of the flight delay. In some cases we have to lay down the case after contacting the airline because it is not possible to get a compensation (due to legal reasons). Hope my answer could help to clarify. Dr. Ulbrich Thanks for sharing your details to identify the case: The reason for not being able bring your case to court is a specific legal rule in Spain where the defendant (the airline) can request a notarized and in person hand signed authorization to show that the plaintiff is authorized. For your case we are not able to follow this legal procedure which is required for Spain only because we (and probably you also) are not able to appear in person at the notary. Anyhow you know our judgement of your case and that you probably can get a compensation. This enables you to hire a lawyer directly and probably win your case in court. This is a benefit as losing in court is one of the major pitfalls and would make you responsible to pay for lawyer and court and result in a financial loss if you lose. Hope we could help anyhow.
Claim Flights Comes Thru!
I was cautious at first and the claim took several months from start to finish but ClaimFlights did a great job. Agnieszka was great to deal with and was very quick to respond to my check in emails I sent along the way. I had been denied at least 8 times from the airline on a clear delay where we were due compensation. I picked ClaimFlights thanks to reviews like this, and their lower cost than the competitors. If I have another situation in the future I will not hesitate to use them again and I will be referring my friends and family.
Clear and concise communication
My case handler was very efficient, anticipating what was to come from the beginning. She gave clear and concise information, providing assurances that I would get my claim benefit in the end. And get it I did. I will always recommend.
Convenient, honest and reliable service with results
I had an unfortunate flight delay with Ethihad whereby I missed my connecting flight and the first night of my holiday to Japan. When searching the web for 3rd party claim sites I was a bit apprehensive but the direct method through the airline seemed a lot more time consuming. Eventually I came across claimflights.com, which was really excellent. Agnieszka Fanslau, my contact throughout my experience with claimflights.com, was nothing short of reassuring and professional. Any time I had a query or requested an update she came back to me in a timely fashion and was able to provide very accurate timelines. Eventually I got reimbursed a respectable amount considering the impact the delay had on my holiday. Claimflights took a fee which I was more than happy to pay for Agnieszka's diligent work. will absolutely recommend their business to friends and family going forward should they find themselves in the same position, for their convenience and honesty.
It was no doubt a long process as the…
It was no doubt a long process as the company which is liable to pay makes it too slow to respond which delay the process. To be straight we do claim when we don't get what we paid for when they cant do it on ur journey how can we expect them to respond to these guys but to be frank these guys did the wonderful job i appreciate their dedication and support.
Transparency and efficiency. Highly recommended.
I contacted Claim Flights after a flight cancellation. The customer service was excellent—helpful, responsive, and professional. I received my reimbursement after about four months, with clear communication throughout and a satisfying compensation. Highly recommended!
Very competent company
Very competent company, helped quickly, efficiently and without any problems. It took only two weeks from filing the documents for compensation for the cancelled flight to receiving the money and already the money is in the account. My agent was Ms Agnieszka and I thank her very much.
Fast, Fair, and Super Helpful!
I had a delayed flight with Etihad and was clearly eligible for compensation under European Regulation No. 261/2004. However, when I contacted Etihad directly, they rejected my claim. That’s when I found Claim Flights based on their great reviews—and I’m so glad I did. Their website was easy to use and immediately confirmed that I was eligible for compensation. From the start, the communication was prompt, clear, and reassuring. A special thanks to Agnieszka Fanslau, who guided me through the entire process with professionalism and empathy. I was kept informed at every step, and her support really put me at ease. In the end, Claim Flights succeeded in getting me the compensation I was entitled to, which I would not have received without their help. I have no hesitation in recommending Agnieszka & Claim Flights to anyone dealing with a flight delay or cancellation.
I had the pleasure of working with…
I had the pleasure of working with Agnieszka and found the experience very positive—everything was smooth and easy.
A two year wait
Well, it's now been a year since I engaged Claim Flights to retrieve compensation for a flight cancelled when already at the airport (meaning I missed my connecting flight) - I had a five hour wait for the next available flight. I've been told that there will be at least another year to wait. So, two years to get compensation which is legally owed to me?
Successfull reimbursement
This company helped me obtain financial reimbursement for a delayed flight, which I definitely wouldn’t have been able to get on my own. The process was easy, great communication, and it required very little time on my part. Another great thing is that you don’t pay anything upfront—they only take a percentage if they successfully secure your reimbursement.
Agnieszka is the best ..!!!🤗
Agnieszka is the best ..!!!🤗 Very quick response with bullet point email communication ,I share my flight delay info around 4 month before and rest Agnieszka handle it very professionally and I received my flight delay componsation amount in my account without chasing for it. Excellent service , Highly recommend 🥳. Please must contact Claimflights for delay flight claim.
I had a flight cancellation from London to Calgary, Canada…
I had a flight cancellation from London, UK to Calgary, Canada in Nov, 2024. The airline rescheduled me for 2 days later, which was a big inconvenience. At Heathrow, the airline staff told me to use a service to help me get compensation. I had never done this before, and was a bit nervous about sending a company I didn't know my passport information, flight info, etc. But my worry was unnecessary, as Claim Flights did a fantastic job. It was a very simple process, and Claims Flight was great at keeping me informed every step of the way. My legal advisor, Agnieszka Fanslau, answered my questions and emails almost immediately. She informed me that the particular airline took a bit longer to her compensation from, but in the end, I received approximately 450 Euros in compensation. I was thrilled! I would highly recommend using Claims Flight.
It was very easy process
It was very easy process. Agnieszka Fanslaw was my Legal Expert. I have her the necessary documents. I was missing my ticket, but she went ahead filed the papers with the other information I had. And that’s all I had to do. Without Ms. Fanslaw help, I wouldn’t have gotten the compensation stated by the law. It was a lot more than I expected to receive. I tried to do it on my own prior my Interaction with Ms. Fanslaw. It was hard to navigate it in on my own. I am thankful that Ms. Fanslaw was very helpful and successful to act on my behalf
Good experience, problem solved, money recived
Agnieszka was very good, she allways answere fast and with good info.
Excellent service at a fair price
The service provided by Claim Flights and Ms. Agnieszka Fanslau was top-notch. I got my compensation back without any problem. The price is also fair. Highly recommended if you are having trouble with the airline.
Don't use this company it's the pits…
This company said it would get compensation for 10 hr delay, no offer of food or drink within that time, March 2024 stuck in Dublin airport, after 6 months received a email saying that no compensation offer from aer lingus was being paid. So there claim that they would get compensation did not come to fruission. Since then members of my family said I should have contacted a we r lingus myself and probably have been paid. I have learned by my mistake. Remove this if you like but trust pilot will never get a comment again from me.
Do your research
As others have mentioned, they are very shady and not transparent. After half year, I am still waiting for my compensation. They are not reachable through phone or whatsapp, only email. Of course whenever you write them they either ignore you or telling you that it is in progress. This is not a legit company.
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