ClassPass is a monthly membership that seamlessly connects members to fitness experiences at over 7,500+ of the best studios in gyms in their area and across the world. With access to group fitness classes in everything from yoga to Pilates to cycling, we motivate our members to lead active and inspired lives.
Is ClassPass legit?
ClassPass (classpass.com) has a 4.1 out of 5 rating on OK.one, based on 227 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 78% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the support team for being prompt, kind, and exceptionally efficient, ensuring that various account issues and general inquiries are resolved smoothly. Users genuinely enjoy the convenience of accessing diverse wellness activities globally, making it remarkably easy to maintain fitness routines while traveling or balancing busy schedules.
Some people were dissatisfied with unexpected subscription charges, complex terms, and unclear credit policies regarding membership changes or cancellations. Consumers also expressed noticeable frustration regarding difficulties when trying to pause plans and reported unhelpful responses or communication barriers from certain support representatives.
Auto-generated from all reviews of this business. For reference only.
What people say
Alba RodasUnited States · 1 review · Experienced 2026-08-02 ·
★★★★★
Really quick and easy
Really quick and easy. AI knew when to transfer the chat to a live agent and it was stress free.
Reply from ClassPass2026-08-03
Hi Alba,
Thank you for your feedback! We're delighted to hear that your experience was quick, easy, and stress-free.
It's great to know that the transition from our AI assistant to a live agent happened at the right time and helped get your issue resolved efficiently. We're always working to make the support experience as seamless as possible, and we're glad it worked well for you.
Thank you for taking the time to share your experience with us. We truly appreciate it!
All the best,
The ClassPass Team
S
Shu TsangUnited Kingdom · 1 review · Experienced 2026-08-02 ·
★★★★★
speedy, helpful
speedy response even on Sunday evening.
Reply from ClassPass2026-08-03
Hi Shu Tsang,
Thank you for your feedback! We're delighted to hear that you received a speedy response, even on a Sunday evening.
Providing timely and reliable support whenever our members need assistance is incredibly important to us, and we're glad we could be there for you when you needed help.
We truly appreciate you taking the time to share your experience with us!
All the best,
The ClassPass Team
Mac Jeffrey MendozaUnited Arab Emirates · 3 reviews · Experienced 2026-08-02 ·
★★★★★
Viola was very helpful
Viola was very helpful and quick. She provided an excellent service and gave flexibility in canceling my unused membership because I was out of the country for work. Now that my travel plans are on hold, I will surely rejoin and activate my membership. Thanks Viola
Reply from ClassPass2026-08-02
Hi Mac Jeffrey,
We're glad to hear Viola was able to assist you quickly and provide the flexibility you needed while you were traveling for work. It's wonderful to know the support you received made a positive difference, and we look forward to welcoming you back whenever you're ready to reactivate your membership.
All the best,
The ClassPass Team
Caroline was a tremendous help when I was navigating class pass. She assisted me quickly and addressed my concerns with compassion and respect. I appreciate the help and because of the support, I will continue to use ClassPass!
Reply from ClassPass2026-08-01
Hi Arshana,
We're so pleased to hear that Caroline was able to assist you while you were navigating ClassPass. It's wonderful to know she addressed your concerns quickly, with compassion and respect, and helped make your experience a positive one. We're grateful to have earned your continued trust and support.
All the best,
The ClassPass Team
Hi Cameron,
We're glad to hear our support team was responsive and helpful in assisting you. Thank you for sharing your experience.
All the best,
The ClassPass Team
Linda was very helpful in her customer service and made me feel understood.
Reply from ClassPass2026-08-01
Hi Virginia,
We're glad to hear Linda was able to provide helpful support and make you feel heard and understood. Thank you for sharing your experience.
All the best,
The ClassPass Team
I got what I needed in a timely manner. Thank you for your help
Reply from ClassPass2026-08-01
Hi Jessica,
We're glad to hear you received the help you needed in a timely manner and that your experience was a positive one.
All the best,
The ClassPass Team
Thank you, Mercy!!! You saved my life processing that refund. I thought that money was gone forever. It was so amazing how quick it was all processed. I was floored.
Reply from ClassPass2026-08-01
Hi Jam,
We're so glad to hear Mercy was able to help with your refund request and provide a quick resolution. It's wonderful to know the support you received exceeded your expectations and helped bring peace of mind.
All the best,
The ClassPass Team
Hi Hanya,
We're glad to hear you had a positive experience with our support team and found the customer service helpful.
All the best,
The ClassPass Team
Classpass support team was very helpful I'm really appreciated your help guys !
Reply from ClassPass2026-08-01
Hi Smiley,
We're glad to hear our support team was able to provide the help you needed. We truly appreciate your kind words and are pleased you had a positive experience with ClassPass.
All the best,
The ClassPass Team
A
AlessandraUnited States · 5 reviews · Experienced 2026-08-01 ·
★★★★★
Tewelde from customer support should be…
Tewelde from customer support should be fired. Hands down the most frustrating chat experience in my entire life. Clearly can’t read or write English. I explained the app issue with upgrading my account and now I’m going to cancel my membership due to how irritating this 2 hour chat with them was.
Reply from ClassPass2026-08-01
Hi Alessandra,
We're sorry to hear how frustrating this experience was for you. We understand how disappointing it can be when you're trying to resolve an issue with your membership and the support experience doesn't meet your expectations, especially after spending significant time trying to get assistance.
We appreciate you taking the time to share your feedback regarding both the account upgrade issue and your support experience. If you'd like us to take a closer look at what happened, please reach out to our specialized team at classpass.com/contact and mention that you're following up from a Trustpilot review. They’ll be able to review your concerns and assist you further.
All the best,
The ClassPass Team
R
RdLebanon · 1 review · Experienced 2026-08-01 ·
★★★★★
Good customer service
Great service
Reply from ClassPass2026-08-01
Hi Rd,
We're glad to hear you had a great experience with our service.
All the best,
The ClassPass Team
Hi there,
We're glad to hear the support you received was exceptional and that our team was able to assist you effectively. Thank you for your kind words!
All the best,
The ClassPass Team
i use it for book a yoga class and im so satisfied, cheaper than book directly to the studio, easy to use, also the live chat is very helpful i got issue on my billing and it help me straightaway 👍
Reply from ClassPass2026-08-01
Hi there,
We're thrilled to hear that ClassPass has made booking yoga classes so easy and cost-effective, and that you're enjoying the savings compared to booking directly with the studio.
We also really appreciate you mentioning our live chat support.
All the best,
The ClassPass Team
patty daberkowUnited States · 1 review · Experienced 2026-08-01 ·
★★★★★
Glory was professional and so…
Glory was professional and so understanding of my situation - it's interactions like these that will make me a forever customer of classpass!
Reply from ClassPass2026-08-02
Hi Patty,
Thank you so much for sharing your feedback! We're thrilled to hear that Glory was professional, understanding, and able to help with your situation.
Providing thoughtful, personalized support is what we strive for, and it means a lot to know that your experience left such a positive impression. Knowing that interactions like this strengthen your trust in ClassPass is the highest compliment we could receive.
We'll be sure to share your kind words with Glory she'll be delighted to know her support made such a difference.
Thank you for being a valued member of the ClassPass community. We truly appreciate your loyalty and support!
All the best,
The ClassPass Team
L
LarissaUnited States · 1 review · Experienced 2026-08-01 ·
★★★★★
Yonas was very helpful and resolved my…
Yonas was very helpful and resolved my problem quickly and easily. The best customer service interaction i have had in a long time.
Reply from ClassPass2026-08-02
Hi Larissa,
Thank you so much for sharing your experience!
We're thrilled to hear that Yonas was so helpful and able to resolve your issue quickly and easily. Providing efficient, friendly, and personalized support is exactly what we strive for, and it's wonderful to know that your interaction stood out as one of the best customer service experiences you've had in a long time.
We'll be sure to share your kind words with Yonas he'll be delighted to know he made such a positive impact on your experience.
Thank you for taking the time to leave your feedback and for being part of the ClassPass community!
All the best,
The ClassPass Team
I'm a nomad and i LOVE classpass. It allows me to book for classes and treatments in so many places, with a very easy credit system to book. Also their customer service is great :)
Reply from ClassPass2026-08-02
Hi Romina,
Thank you so much for sharing your experience!
We're thrilled to hear how much you love using ClassPass as a nomad. One of the things we love most about ClassPass is the flexibility to discover and book fitness, wellness, and beauty experiences in different cities around the world, so it's wonderful to hear that it's been such a great fit for your lifestyle.
We're also delighted to know that you've had positive experiences with our customer service team. Providing helpful and responsive support is always our goal, and we're glad we could contribute to your overall experience.
Thank you for being part of the ClassPass community and for taking the time to share your feedback!
All the best,
The ClassPass Team
Very helpful Customer Service, Brian was able to solve my issues in a whim.
Reply from ClassPass2026-08-02
Hi Daria,
Thank you so much for your feedback! We're delighted to hear that Brian was able to resolve your issue quickly and efficiently.
Providing helpful, responsive, and effective support is always our goal, and we're thrilled that Brian made the process easy and stress-free for you.
We'll be sure to share your kind words with Brian he'll be delighted to know his assistance made such a positive impact on your experience.
Thank you for taking the time to share your experience with us!
All the best,
The ClassPass Team
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