ClassPass

Hi Ale, Thank you so much for your feedback! We're delighted to hear that you had a great experience with our customer service team. Providing helpful, responsive, and supportive assistance is always our goal, and we're thrilled that we could make your experience a positive one. We truly appreciate you taking the time to share your kind words with us and for being part of the ClassPass community! All the best, The ClassPass Team

Hi SanniKarin, We're sorry to hear how frustrating this experience has been. We understand the importance of receiving your VAT invoices, especially when they're needed to support a health benefits claim, and we appreciate you taking the time to share your concerns. For further assistance, please reach out to our specialized team at classpass.com/contact and mention that you're following up from a Trustpilot review. They’ll be able to review the status of your invoice request and assist you further. All the best, The ClassPass Team

Hi Kristin, We're glad to hear you were able to connect with our support team quickly and get assistance with the accidental plan change. It's great to know the issue was resolved promptly and that your membership was switched back to the plan you intended. All the best, The ClassPass Team

Hi Rughiayah, Thank you for taking the time to share your feedback. We're sorry to hear that several of your reservations were canceled so close to the scheduled start time. We understand how frustrating and disruptive it can be to plan your day around a class, only to have it canceled at the last minute. We recognize that this level of uncertainty can negatively impact your experience and your confidence in the service. While ClassPass partners work hard to keep their schedules up to date, unexpected changes can occasionally occur. We understand, however, that repeated last-minute cancellations can be extremely disappointing. We appreciate you sharing your experience and regret that it has left you feeling this way about ClassPass. If you'd like us to review the specific reservations, please reach out to us at classpass.com/contact and reference "Trustpilot Review" so our team can take a closer look. All the best, The ClassPass Team

Hi Lara, Thank you so much for your review! We’re glad to hear our Customer Service team was helpful and quick to respond. All the best, The ClassPass Team

Hi Dyonne, Thank you so much for sharing your experience! We’re glad to hear Alicia was able to quickly resolve the system error and help you get back to enjoying your membership benefits. We’ll be sure to pass along your kind feedback to her. All the best, The ClassPass Team

Hi Katiann, Thank you so much for your review! We’re glad to hear you had an easy experience with our customer service team. All the best, The ClassPass Team

Hello Jan, We’re sorry to hear you’re having trouble finishing the setup and connecting to Mindbody. We know how frustrating it can be when you’re trying to get started and the process doesn’t work as expected. We’d like to take a closer look and help you get connected. Please reach out to us at www.classpass.com/contact and include “Trustpilot Review” in the subject line so our team can review the issue and assist you directly. All the best, The ClassPass Team

Hi Tanis, Thank you so much for sharing your experience! We’re glad Sylvia was able to quickly help pause your membership while you’re away travelling. We’ll be sure to pass along your kind feedback to her. All the best, The ClassPass Team

Hi KG, We're glad to hear our support team was understanding, efficient, and able to help you navigate a challenging situation. Thank you for taking the time to share your experience. All the best, The ClassPass Team

Hi Paz, Thank you so much for sharing your experience! We’re glad RitchieIvan L was able to help you so quickly and professionally. We really appreciate your kind words about our customer and business support. All the best, The ClassPass Team

Hi Claudia, Thank you so much for sharing your experience! We’re glad Shirley was able to resolve your account issue quickly and make the process easy for you. We’ll be sure to pass along your kind feedback to her. All the best, The ClassPass Team

Hello TW, We’re sorry about the issue with your reservation being canceled after you had already received a booking confirmation, especially since you only found out after arriving at the studio and the class was already full. We also understand how frustrating it must have been for the chat to end before your concern was properly addressed. We’d like to review the reservation, the cancellation details, and your support interaction to better understand what happened. So we can take a closer look, please share additional details through Trustpilot or contact us at www.classpass.com/contact and include “Trustpilot Review” in the subject line. Our team will be happy to assist you directly. All the best, The ClassPass Team

Hi, Thank you for sharing your experience. We’re sorry the trial billing timeline caught you off guard, and we appreciate you explaining how the wording felt unclear. We’re glad our support team was able to step in, cancel the charge quickly, and make things right. We’ll also share your feedback about the trial timeline and chatbot experience with the appropriate teams as we continue working to make the process clearer. All the best, The ClassPass Team

Hi, Thank you so much for your lovely review! We’re so glad you’re enjoying exploring new places and trying different classes with ClassPass. It’s also great to hear our customer service team was helpful when you needed support. We’re excited to continue being part of your fitness journey! All the best, The ClassPass Team

Hi Rissa, We're delighted to hear that Mark was approachable, patient, and always willing to help with every question, and that he made your onboarding so much easier with his positive energy. We'll be sure to share your feedback with Mark. Thank you for taking the time to recognize his great work. All the best, The ClassPass Team

Hi Marissa, Thank you so much for sharing your experience! We’re delighted to hear that Antonio was helpful, responsive, and supportive throughout your onboarding process. We’re glad he made getting your venue set up on ClassPass feel seamless and smooth. We’ll be sure to pass along your wonderful feedback to him. All the best, The ClassPass Team

Hi Tash, Thank you so much for sharing your experience! We’re glad Alvin was fantastic to work with and helped get your dashboard set up in time for your first class event. We’ll be sure to pass along your kind feedback to him. All the best, The ClassPass Team

Hello JG, We’re truly sorry to hear about the serious car accident and the difficult recovery period that followed. Being charged during a time when you were bed bound and unable to use your membership is understandably upsetting, especially after reaching out multiple times for help. We’d like to take a closer look at your account, billing history, and previous support conversations so our team can review what happened and assist you further. We haven’t been able to identify your account from the information available on Trustpilot. Please share additional details through Trustpilot, or contact us at www.classpass.com/contact and include “Trustpilot Review” in the subject line so our specialized team can review your case directly. All the best, The ClassPass Team

Hi Alena, This truly made our day — thank you for sharing! We're delighted to hear that Consolata was understanding of your situation and provided fast, sweet, and high-quality support. We'll be sure to share your feedback with Consolata. Thank you for taking the time to recognize her great work. All the best, The ClassPass Team