Cliphair US

Hi Kalee Thank you for your review, and we’re very sorry to hear that you haven’t yet received your order. Please be assured that our customer service team is already in contact with you to assist further. We completely understand how frustrating delivery delays can be, and we’re doing everything we can to resolve this with the courier on your behalf. Kindly check your emails for the latest updates from our team — we’ll continue to keep you informed until the matter is fully resolved. Kind regards, The Cliphair Team

Hi Patti Thank you so much for your lovely feedback! 🌟 We're so happy you’re pleased with the high-quality hair and perfect colour match 💁‍♀️✨. Delighted to hear your hairpiece arrived quickly too 😍💜 Love, The Cliphair Team ✂️💜

Hi Alexa Thank you for your review. We can confirm that your order has now been successfully delivered. Regarding the additional charge, please note that customs duties and import taxes are applied by your country’s customs authority, not by Cliphair. These fees vary by location and are beyond our control. We sincerely apologise for the delay you experienced and appreciate your understanding. Kind regards, The Cliphair Team

Hi Evgeniya Aww, thank you so much! 🥰 I’m really glad you’re enjoying it — that means a lot! 💕 Warm regards, The Cliphair Team

Hi Gretchen Thank you so much for your feedback! 💕 We’re thrilled to hear that you’re happy with the samples and that both match your hair almost perfectly. Our colour match service is designed to make choosing the right shade as easy as possible, so it’s wonderful to know it helped you feel confident with your choices. We can’t wait for you to try your full set of extensions and hope you love them just as much as the samples! 🥰 Love, The Cliphair Team 💖

Hi Kerri Thank you so much for your honest feedback 💕 We’re really glad to hear you’re happy with the quality of your extensions and that your order arrived quickly with plenty of updates along the way — we truly appreciate your kind words! We completely understand your frustration about the unexpected customs fees. These charges are set by local customs authorities and are unfortunately outside of our control, as all international orders are shipped from the UK. However, we’re very sorry this wasn’t made clearer at checkout — we’ve since been working to make this information more visible for our customers. If our customer service team can assist in anyway, please reach out to us at [email protected] and we’ll take care of you right away. 💖 Love, The Cliphair Team 💫

Hi Elizabeth Thank you for your feedback. We’re very sorry to hear about the delay with your order and understand how frustrating this must be. We have emailed you directly so that we can look into this in more detail and provide an update as soon as possible. It appears that there has been an unexpected delay in transit, and while this is rare, please rest assured that our team is actively investigating the situation and will keep you informed as soon as we receive further information from the courier. We truly appreciate your patience and understanding while we work to resolve this for you. Kind regards, The Cliphair Team

Hi Joseph Thank you for your feedback. We’re sorry to hear about the delay in receiving your order. After reviewing your case, we can confirm that your transaction was automatically flagged by our payment system as requiring additional verification. This is a standard security measure designed to protect both our customers and our business from potential fraudulent activity. An email was sent to you on 10th November explaining the situation and requesting verification documents so we could safely process your order. Unfortunately, we haven’t yet received a reply to that message. Once the requested documents are provided, we’ll be able to verify the order immediately and proceed with dispatch. If you could kindly respond to the original email or contact our customer service team directly at [email protected] we’ll prioritise resolving this for you right away. Kind regards, The Cliphair Team

Hi Lindsey Thank you so much for your wonderful review! ❤️ We’re thrilled to hear that you’ve loved every single set of extensions you’ve purchased from us — five sets is amazing! 🥰 It’s especially lovely to know that our colour matching service has been spot on for your beautiful red tones — we know how tricky red shades can be to match perfectly, so hearing this makes us so happy. ✨ Your continued trust and recommendation mean the world to us — thank you for being such a loyal part of the Cliphair family! 💕 Love, The Cliphair Team 💫

Hey Treya Thank you so much for your wonderful review! 💕 We’re thrilled to hear how happy you are with your extensions — it sounds like your stylist did an amazing job blending them with your shoulder-length cut! ✂️💁‍♀️ We couldn’t agree more — our Remy human hair is designed to feel soft, voluminous, and natural, and we’re so glad you’ve found it to be truly premium quality. It’s also great to know you appreciated the smooth, transparent tracking process — we always aim to make every part of your Cliphair experience stress-free from checkout to delivery. 🚚✨ Thank you for choosing Cliphair — we can’t wait to see you back for your next order! 💖 Love, The Cliphair Team 💫

Dear Anita Thank you so much for your lovely review! 💕 We’re so glad to hear you were happy with how quickly your order arrived and that our returns process was easy and efficient. We always want our customers to feel confident when shopping with us, so we really appreciate you highlighting that. It’s also great to know you found the hair beautiful — even though this particular piece wasn’t the perfect fit for you. If you ever decide to give Cliphair another try, we’d love to help you find your ideal match through our free colour match and style consultation service. Our experts can help you choose the best shade and extension type for your hair goals. Thank you again for your kind words — we hope to help you find your dream set next time! ✨💖 — The Cliphair Team

Hi Delaney Thank you for sharing your feedback, and we’re very sorry for the inconvenience caused by the unexpected customs charges. We completely understand how frustrating these additional fees can be. However, customs duties and import taxes are determined by the local authorities of the destination country and are unfortunately outside of our control. We do aim to make this as clear as possible on our Shipping & Delivery page, where information about potential customs fees is explained in full transparency for our international customers. We truly value your continued loyalty as a returning customer and are sorry this experience didn’t meet expectations. If you’d like any help with future orders or further clarification, please don’t hesitate to reach out to us at [email protected] — we’d be more than happy to assist you. Kind regards, The Cliphair Team

Hi Rosemary We’re very sorry to hear about the delay and the confusion regarding your order updates. We completely understand how frustrating it must be to receive multiple notifications without any tracking information. We can confirm that your message has been received, and our team is now investigating this matter as a priority to identify what has caused the delay. We’ll be back in touch with you shortly with a full update. Thank you for your patience and for bringing this to our attention. Kind regards, The Cliphair Team

Hi Sherry We’re sorry to hear that you were disappointed with your recent purchase. We haven’t received any contact from you regarding this matter, so we’ve now reached out via email to assist you further. Please note that all of our extensions are made from 100% Remy human hair and undergo thorough quality checks to ensure high standards of shine, strength, and colour retention. Colour fading or dullness is uncommon, so we’d really like to investigate this further and help resolve it for you. Kind regards, The Cliphair Team

Hi Mia We’re sorry to hear that you were unhappy with your extensions. After reviewing your case, we can confirm that you were in touch with our customer service team and, as you were unable to return the hair for assessment, a partial refund was issued as agreed. Following your additional feedback, we also increased the refund amount as a goodwill gesture, which you kindly accepted and confirmed you were happy with. If a customer experiences any issues with their order, we often request that the hair be returned for further assessment so our quality team can investigate. However, we do appreciate that this is not always possible, and in such cases, we aim to find a fair alternative resolution. The Cliphair Team

Hi Tracie Thank you for your review. We’re sorry to hear about the unexpected customs fees you encountered upon delivery, and we completely understand how frustrating this must have been. To clarify, these additional costs are not charged by Cliphair but are applied by the customs authorities in the destination country. They typically include import duties, VAT, and other local taxes that vary depending on national regulations. Details of these charges are mentioned on our website. We’ve checked our system thoroughly and, unfortunately, couldn’t locate any email correspondence from you regarding this matter. It’s possible your message didn’t reach us or was filtered by your email provider. If you would like any further assistance, please feel free to contact us at [email protected] Best Regards The Cliphair Team

Hi Belinda Thank you so much for your amazing review! 💕 We’re thrilled to hear that your colour is perfect and that you’re happy with the quality of your hair ✨ We really appreciate your support and patience with the tariff – your kind words make it all worthwhile! Love, The Cliphair Team 💖

Hi Chloe Thank you for taking the time to share your feedback. We are very sorry to hear that you are unhappy with your recent order and that the extensions did not meet your expectations. We can see from our records that you were in contact with our customer care team and that, as you were unable to return the hair to us for assessment, a partial refund was offered and issued as a gesture of goodwill. While we always encourage returns so that we can fully investigate any quality concerns, we understand that this is not always possible and therefore try to find the fairest solution in each individual case. Please be assured that we take all feedback seriously and will continue to use it to improve both our products and service. If there is anything further we can assist you with, our team remains available via email to support you. Kind regards, The Cliphair Team

Hi Cassandra Thank you so much for your wonderful review! 💕 We’re over the moon to hear that you’ve loved every type of extension you’ve tried from us. Consistent quality is something we’re so proud of, and your loyalty means the world. ✨ Love, The Cliphair Team 💖

Hi Jon Thank you for your feedback. We are very sorry to hear that your recent order did not meet your expectations, and we completely understand how disappointing this must have felt for you and your girlfriend. After carefully reviewing the order details, I can confirm that the product purchased was our 8 Piece Clip-in Set, which is clearly described and shown on our website. Unfortunately, this may have caused some confusion if you were expecting a One Piece Extension instead. We have attached the order details for your reference so you can see exactly what was selected at checkout. Regarding the shipping charges you mentioned, at checkout we do offer two different delivery options: Standard Free Shipping (which does not include duties, VAT, or taxes charged by the local customs authority or courier), and Flat Rate Shipping with Duties & Taxes Included, which ensures there are no further charges upon delivery. In this case, the option with duties included was not selected at the time of placing your order, which is why UPS requested an additional payment. To resolve this for you, please rest assured that you are welcome to return your order free of charge for either a refund or an exchange for the correct product your girlfriend would like instead. Our team will be happy to guide you through the process and arrange everything for you. We truly value you as our customer and would love the chance to put this right for you. Please let us know how you’d like to proceed, and we’ll take care of the next steps right away. The Cliphair Team