Everything
Reply from Cliphair US2026-03-10
Hi Catherine We’re so happy to hear you’re pleased with everything! 🌟 Thrilled that your experience with Cliphair has been great 💁♀️✨ Love, The Cliphair Team ✂️💜
About Cliphair US
Data updated- Website
- cliphair.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 96% (50/52)
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About this business
Founded in 2007, Cliphair is a leading human hair extension supplier based in the UK renowned for its exceptional product quality and customer service. With over 18 years of experience in the hair industry and a diverse range of hair extensions, including clip-ins, tape-ins, and nano rings, Cliphair caters to all hair types and provides luxury hair extensions to customers around the world, as well as essential styling tools, hydrating haircare and accessible hair education for all.Shop Clip In Hair ExtensionsShop Professional Hair ExtensionsShop By ShadeHaircare & Accessories
Written by the business, not verified by us.Is Cliphair US legit?
Cliphair US (cliphair.com) has a 2.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. Opinions are polarized: 43% rate it 4 stars or higher while 44% give 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-24.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently praise the exceptional hair quality, pointing out that the extensions are incredibly thick, soft, and feature gorgeous natural shades. Reviewers also highlight the helpful color matching service, exquisite packaging, and prompt assistance from the support team when questions arise. Some reviewers were not happy with unexpected customs fees and high import taxes requested upon delivery. A few other people also felt that shipping took longer than expected and experienced delays with their orders. Additionally, a number of consumers noted issues with excessive shedding or decreasing product durability over time.
Auto-generated from all reviews of this business. For reference only.What people say
I used this hair to add extra hair to…
I used this hair to add extra hair to the ends of my dreadlocks. This hair is fantastic quality and perfect for what I’m using it for. Cliphair never disappoints!
Reply from Cliphair US2026-03-10
Hey Rebecca We’re so thrilled to hear your feedback! 🌟 We are delighted the hair worked perfectly for your dreadlocks and that you love the quality 💁♀️✨. We’re so happy Cliphair continues to impress you 😍 Love, The Cliphair Team ✂️💜
I didn't know there was a postal charge…
I didn't know there was a postal charge that held up my delivery. I didn't know it was coming from another country. I ordered two day delivery and that didn't happen and the arrival date kept changing. I'm sure it will be lovely whenever it arrives.
Reply from Cliphair US2026-03-02
Hi Carol We completely understand and appreciate your patience! Just to clarify, any postal or import charges are from the country of entry and not associated with Cliphair and this is mentioned on our website that shipping fees apply. We’re so sorry the delivery didn’t arrive as quickly as expected, and we completely understand how frustrating that must have been. Please feel free to contact our customer service team anytime for tracking or updates — we’ll do everything we can to help 💜. Love, The Cliphair Team
Great quality
Reply from Cliphair US2026-02-20
Hi Dina We’re so glad you’re happy with the quality! 🌟 Thrilled you love your Cliphair extensions 💁♀️✨😍💜 Love, The Cliphair Team ✂️💜
I loved this brand when I first started…
I loved this brand when I first started using them. I buy a set, same color, of clip in extensions every 4 months for years now. The past couple of purchases, the quality of the hair has not been the same. The clips are not lasting as long, the hair is splitting one month in and they are significantly thinner. I’m devastated, because on top of that, I’m getting charged an import duty of $75 on top of the price of extensions.
Reply from Cliphair US2026-02-16
Hi Katie Thank you for taking the time to share your feedback and for being such a loyal Cliphair customer over the years — we truly appreciate your continued support. We’re very sorry to hear that your recent experience hasn’t matched the high standard you’ve come to expect from us. Please rest assured that our extensions are made from 100% Remy human hair, and every batch undergoes strict quality checks to ensure consistency. We take all feedback seriously and would like the opportunity to investigate this further to understand what may have happened with your recent orders. Regarding the import duty, please note that these fees are determined by your country’s customs authorities and not by Cliphair. While they are outside of our control, we do offer a prepaid “all duties and taxes included” shipping option at checkout to help international customers avoid unexpected charges. Please contact our customer service team at [email protected] with your order details so that we can review this for you and assist further. Kind regards, The Cliphair Team
Excellent Customer Service 👌🏼
Reply from Cliphair US2026-02-16
Hi Samantha We’re so happy to hear that! 🌟 Thrilled you were pleased with our customer service 💁♀️✨. Your kind words mean a lot to our team 😍💜 Love, The Cliphair Team ✂️💜
I received the incorrect order
I received the incorrect order. Sending it back has been a big hassle as Australia post will not except the return sticker. I have not been able to return or exchange my order.
Reply from Cliphair US2026-02-10
Hi Caroline Thank you for your review. We’re very sorry to hear that you received the incorrect order — this is extremely rare, and we completely understand how frustrating this must have been for you. After reviewing your communication, we can see that you did mention this was due to receiving the wrong order, and our customer service team is already assisting you to resolve the issue and help with returning the product. We truly apologise for the inconvenience caused and appreciate your patience and understanding while we work to ensure this is put right as quickly as possible. Kind regards, The Cliphair Team
The worst hair ever
The worst hair ever, it came with some oil in it and the clip ins don't stay👎🏻👎🏻👎🏻👎🏻 super bad quality hair I paid over $360 dlls for a hair that end in the trash👎🏻👎🏻 the worst hair I ever bought in my life
Reply from Cliphair US2026-02-10
Hi Eliza Thank you for your review. We’re very sorry to hear that you’re unhappy with your recent purchase. We haven’t received any prior contact from you regarding this issue, so we’ve now emailed you directly to assist further and to look into your concerns in more detail. Please rest assured that all of our hair extensions are made from 100% Remy human hair and undergo multiple quality checks before dispatch. We take all feedback seriously and would really like the opportunity to review your case and help resolve this for you. Kind regards, The Cliphair Team
Prompt responses and great quality!
Prompt responses, thorough and the quality is amazing!
Reply from Cliphair US2026-02-10
Hi Leah We’re so thrilled you’re happy with your experience! 🌟 Delighted the quality exceeded your expectations and our team’s responses were helpful and thorough 💁♀️✨😍💜 Love, The Cliphair Team ✂️💜
Way To Expensive
They are beautiful but way to expensive. I found some cheaper. They are fabulous if you are willing to spend that much. I am not.
Reply from Cliphair US2026-02-10
Hi Stephanie Thank you for your review. We’re glad to hear that you found our hair extensions beautiful! We understand that our products are an investment, and we always aim to provide high-quality 100% Remy human hair with rigorous quality checks to ensure longevity and performance. We appreciate your feedback and hope that if you choose to invest in our hair in the future, you enjoy the quality and care that goes into every product. Kind regards, The Cliphair Team
Love the hair
Love the hair! Color match is great! Don’t order for one or two day delivery as you will be charged a tariff fee one that I was not informed about from the company. that is my reason for four stars. I paid $9.99 for 1 to 2 tape delivery and then when the UPS people got here, they informed me that I owed them another $40 for custom. I believe this should be on the checkout page for people who are wanting it shipped one or two days. I contact a customer service and they said that in the regular shipping they cover that and they do so why don’t you do it for the one to two day shipping?
Reply from Cliphair US2026-02-10
Hi Terri Thank you for your review and feedback. We’re so pleased to hear that you love the hair and that the colour matched perfectly! Regarding customs charges, we do not set or collect these fees, as they are determined by your country’s customs authorities. For EU and international orders, the standard shipping service usually allows for customs to be included in our delivery charges, but express services such as 1–2 day delivery are handled by the courier, and any customs or import fees are applied by them. Unfortunately, we have no control over these additional fees, which is why they may appear at the point of delivery. We appreciate your feedback and will review our website and checkout information to make this clearer for future customers. Kind regards, The Cliphair Team
Gorgeous hair!
Speedy delivery, beautiful hair, so close to what I need. Gorgeous packaging with additional clips. Absolutely love it!
Reply from Cliphair US2026-02-02
Hi Erin We’re over the moon to hear how much you love your new hair! 🌟 So happy you’re thrilled with the speedy delivery, beautiful quality, and gorgeous packaging 💁♀️✨. Delighted it was such a close match and that you loved the extra clips too 😍💜 Love, The Cliphair Team ✂️💜
The hair is surprisingly high quality
The hair is surprisingly high quality. The only downside was the high customs fees, which amounted to €40 in my case. This is something the seller should provide clearer information about in advance.
Reply from Cliphair US2026-02-02
Hi Julia We’re so glad you’re happy with the quality of your hair! 🌟 Thank you for your feedback regarding customs fees 💁♀️✨. We really appreciate you bringing this to our attention and will make sure to provide clearer guidance for future orders 😍💜 Love, The Cliphair Team ✂️💜
Beautiful product
Beautiful product, excellent customer service
Reply from Cliphair US2026-01-28
Hey Dimitra We’re so glad to hear you’re happy with everything! 🌟 Thrilled you love the beautiful product and had an excellent experience with our customer service 💁♀️✨😍💜 Love, The Cliphair Team ✂️💜
I didn’t get my order
Reply from Cliphair US2026-01-27
Hi Shnorig Thank you leaving your review. We have checked the tracking for you and can see that the order has been delivered and the Courier has provided images for the proof of delivery. We ask that you check all of your safe places and neighbour and if the order has still not be located, please contact our customer service team at [email protected] we will be more than happy to assist you further. Thank you The Cliphair Team
Not happy
I. Still Haven’t my parcel and i am worrying about if i got hacked by this website or??
Reply from Cliphair US2026-01-21
Hi Eleve Thank you for getting in touch. We are sorry to hear there is a delay with the delivery of your order. I can see the order is still working its way through the couriers network, however our team will contact them today for further updates and we shall be in contact with you shortly with an update on your parcel via email. We are sorry for any inconvenience this has caused and would always suggest that if you have any queries with your order to contact our customer service team who will be more than happy to assist you further. Thank you The Cliphair Team
The shipping time was decent
The shipping time was decent. Quality good. I had to pay an import tax of $45 in order to get my extensions. This should be disclosed up front
Reply from Cliphair US2026-01-05
Hi Tammy We’re pleased to hear that you were happy with the shipping time and quality of your extensions. Regarding the import tax, we completely understand how frustrating unexpected charges can be. However, these fees are not applied by Cliphair but are set by your local customs authorities in accordance with the import regulations of the destination country. To help customers avoid surprises, we do display this information on our website. We appreciate your feedback and will continue to look for ways to make our information clearer for our international customers. Kind regards, The Cliphair Team
I don’t received my order
Reply from Cliphair US2025-12-22
Hi Angelina We’re very sorry to hear that you have not yet received your order. Please be assured that our customer service team is already in contact with you to assist further and investigate the situation with the courier. We appreciate how frustrating it can be to experience a delay and are doing everything possible to ensure your order reaches you as quickly as possible. If you have any additional questions or concerns in the meantime, please do not hesitate to reach out to us at [email protected] . Kind regards, The Cliphair Team
This hair is the real deal
This hair is the real deal! The quality is the best I have seen. The hair was exactly as described. The shipping was quick and uncomplicated. Will be back for more.
Reply from Cliphair US2025-12-18
Hey Ashley Thank you so much for your amazing feedback! 🌟 We're thrilled you love the quality and that your order arrived quickly and smoothly 💁♀️✨. Can’t wait to have you back for more gorgeous hair 😍💜 Love, The Cliphair Team ✂️💜
Quality and beautiful natural color
Great discount promotion, light auburn color is exactly as shown in picture bought same before and very happy with quality.
Reply from Cliphair US2025-12-17
Hi Liz Thank you so much for your lovely feedback! 🌟 We're so happy you love the beautiful light auburn shade and that it matched perfectly 💁♀️✨. Delighted you’re enjoying our quality and promotions too 😍💜 Love, The Cliphair Team ✂️💜
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