Cliphair US

Hi Sarah Thank you for your review! We’re really pleased to hear that you love the hair and are happy with the quality. We did notice this was left as a one-star review, but your comments are very positive, so it may have been selected in error. If that’s the case, you may be able to update it on Trustpilot. If you ever need any advice or assistance, please don’t hesitate to contact our customer service team at [email protected] — we’re always happy to help. Kind regards, The Cliphair Team

Hi Kayden Thank you for your review. We’re very sorry to hear about the delay with your order and completely understand how frustrating this must be, especially with an upcoming event. We can see that our customer service team did assist you when you first raised your query. As we have now received further communication from you, please be assured that your case will be treated as a priority, and our team will investigate this further with the courier and liaise with you as soon as we have an update. We would also like to clarify that customs fees are set by the country of entry and are not controlled or applied by Cliphair. These charges are determined by local authorities and couriers such as UPS. We sincerely apologise for the inconvenience caused and appreciate your patience while we work to resolve this for you as quickly as possible. Kind regards, The Cliphair Team

Hey Tessa We love hearing this kind of feedback! It’s wonderful that you’re loving your Purple extensions and had such a great experience with us. Thank you so much for recommending Cliphair to your friends — it means the world! Love, The Cliphair Team ✂️💜

Hi Sydney So happy to hear you’re loving the hair and length! It’s wonderful that everything met your expectations. Love, The Cliphair Team ✂️💜

Hi Kelsey We’re so pleased to hear your extensions exceeded your expectations! It’s wonderful that despite the initial delivery issue, you’re happy with the match and found the weight perfect for you. Thank you for your lovely feedback and for choosing Cliphair again! Love, The Cliphair Team ✂️💜

Hi Kate Thank you for your review. We’re very sorry to hear that you were disappointed with our colour matching service. We can confirm that we have been in contact with you via email and carefully reviewed the photos you provided, as well as the samples ordered. At Cliphair, we take great pride in offering honest and professional advice, and if we feel that a shade is not quite right or will not achieve the result you are looking for, we believe it’s best to be upfront rather than risk you purchasing a product that may not match correctly. In this case, we’re really sorry, but we were unable to confidently recommend a suitable match based on the information and shades available. We understand this may be frustrating, but our priority is always to ensure customers do not waste time or money on a colour that may not meet expectations. If you would like any further guidance or have additional photos in different lighting, we would still be more than happy to take another look for you. Please feel free to continue contacting us at [email protected] Kind regards, The Cliphair Team

Hi Rose We’re so pleased to hear you love the quality and colour of your extensions! It’s wonderful that the Autumn Spice shade was a perfect match and that you found the hair thick and super soft. We really appreciate your feedback regarding the length and will be sure to take this on board — thank you for sharing your experience with us. Love, The Cliphair Team ✂️💜

Hi Sondra Thank you for your review. I have checked your order and can see that the Courier have been trying to contact you but have been unsuccessful. Our team have also emailed you to request additional information so that this can be passed over to the courier so that your order can be delivered. Please can we ask that you check your emails and respond so that we can assist you and get the order to you as soon as possible. Thank you The Cliphair Team

Hi Nicole Thank you for your review. We’re very sorry to hear that you’re unhappy with your extensions and understand how disappointing this must be. Unfortunately, as no order details or contact information have been provided, we are unable to locate your order or reach out to you directly to assist further. Please be assured that all of our extensions are made from 100% Remy human hair and undergo thorough quality checks before being dispatched. Issues such as slipping clips or matting can sometimes be influenced by application, maintenance, or aftercare. We would really like the opportunity to look into this for you and help resolve the issue. Please contact our customer service team at [email protected] with your order details, and we will be more than happy to assist you further. Thank you The Cliphair Team

Hi Danielle Thank you for your review. We’re sorry for any confusion regarding your order. We can confirm that your item was temporarily out of stock due to a delayed shipment, and our team contacted you via email to inform you of this. As you preferred not to wait, you requested for the order to be cancelled, which was processed accordingly and confirmed to you via email. If you need any further assistance or would like help placing a new order, our customer service team will be happy to help. Kind regards, The Cliphair Team

Hi Sarah Thank you for your review. We’re sorry to hear that you received the wrong colour and understand how disappointing this must have been. We can confirm that we have been in contact with you directly and are assisting you further to resolve this issue as quickly as possible. If you have any further questions in the meantime, please feel free to reach out to our customer service team. Kind regards, The Cliphair Team

Hi Amy We’re so happy to hear you found your perfect colour! 🌟 Thrilled it’s exactly what you were searching for and that it matches so well 💁‍♀️✨ Love, The Cliphair Team ✂️💜

Hi Minna Thank you for your review and for sharing your feedback! We’re so pleased to hear that you’re happy with the quality of our hair and that delivery exceeded your expectations. We completely understand your point regarding customs duties and taxes. While shipping costs are included at checkout, any import fees or VAT are set by the destination country and are outside of our control, so they may be applied on delivery. A customs calculator would be a great idea to help customers plan ahead, but please note that we cannot calculate or know the value of these charges in advance, as they are generated by the country of entry and not by Cliphair. If you have any questions about customs or need guidance for future orders, our team is happy to assist at [email protected] Kind regards, The Cliphair Team

Hi Laci We’re so thrilled to hear you love your extensions! 🌟 Delighted the quality and colour match are perfect for you 💁‍♀️✨ Love, The Cliphair Team ✂️💜

Hi Isabelle Thank you for your feedback! We’re glad to hear that you were happy with the quality of the hair. We do understand how disappointing it can be when the colour doesn’t match your expectations. Colours can sometimes appear slightly different due to lighting in images, monitor settings, or hair texture, but we are always here to help if you feel the shade isn’t right. We also offer free returns and exchanges, so if you’d like to swap your hair for a closer match, please contact our customer service team at [email protected] and we’ll be happy to assist you further. Kind regards, The Cliphair Team

Hi Kate Thank you for your review. We’re very sorry to hear about your experience, particularly the condition your order arrived in. This is certainly not the standard we aim to provide, and we completely understand how disappointing and frustrating this must have been. As we had not received any prior contact from you, we have now emailed you directly and are awaiting your response so that we can investigate this further and assist you as quickly as possible. Issues such as leakage in transit are extremely rare, and we would like the opportunity to resolve this for you. In regard to the additional charges, please note that customs duties and import taxes are set by the destination country and are outside of our control. These are typically charged by the courier upon arrival into the country. We do understand your feedback regarding visibility at checkout, however this is mentioned on the website when you choose your shipping method. Please reply to our email so we can assist you further and resolve this matter for you. Kind regards, The Cliphair Team

Hi Jo Thank you for your review. We’re very sorry to hear about your experience and would like to clarify the situation. We can confirm that our customer service team has responded to your query and sent several emails requesting images of the item so that we can assess and approve your return request. At this time, we are still awaiting these images, which are required before we can proceed further. We always aim to assist our customers as quickly as possible, and we would never ignore a query. Once we receive the requested information, we will be able to review your case and provide the appropriate resolution. Please kindly check your inbox and respond to our latest email with the requested images so we can assist you further. Kind regards, The Cliphair Team

Hi Hannah Thank you for your review and for your kind words about the quality of our extensions. We’re delighted to hear you’re happy with the hair itself! We completely understand your frustration regarding the additional charge from UPS. Please note that shipping costs displayed on our site cover the courier fee, but any customs, import duties, or VAT applied by the destination country are set by local authorities and are outside of our control. Unfortunately, these fees are sometimes applied at delivery, even when free shipping is selected. We do our best to make this clear on our website, and this is mentioned at the point of choosing your shipping method. If you’d like any further guidance or assistance regarding shipping or customs, our team is happy to help at [email protected] Kind regards, The Cliphair Team

Hi Samantha We’re so thrilled to hear you found the perfect match for your red hair! 🌟 Delighted your first experience with our clip-ins has been so positive and that you love them 💁‍♀️✨. We completely understand the extra shipping charges, and we’re so glad it was worth it for the perfect hair 😍 Love, The Cliphair Team ✂️💜

Hi Patty Thank you for your review. We’re sorry to hear about the confusion regarding your shipping charges. Please note that customs or import duties are applied by the destination country and not by Cliphair, and these fees are unfortunately beyond our control and these are mentioned on our website. If you’d like further clarification on your order or shipping fees, our customer service team is happy to assist at [email protected] . Kind regards, The Cliphair Team