Founded in 2007, Cliphair is a leading human hair extension supplier based in the UK renowned for its exceptional product quality and customer service. With over 18 years of experience in the hair industry and a diverse range of hair extensions, including clip-ins, tape-ins, and nano rings, Cliphair caters to all hair types and provides luxury hair extensions to customers around the world, as well as essential styling tools, hydrating haircare and accessible hair education for all.Shop Clip In Hair ExtensionsShop Professional Hair ExtensionsShop By ShadeHaircare & Accessories
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Is Cliphair US legit?
Cliphair US (cliphair.com) has a 2.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. Opinions are polarized: 43% rate it 4 stars or higher while 44% give 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-24.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the exceptional hair quality, pointing out that the extensions are incredibly thick, soft, and feature gorgeous natural shades. Reviewers also highlight the helpful color matching service, exquisite packaging, and prompt assistance from the support team when questions arise.
Some reviewers were not happy with unexpected customs fees and high import taxes requested upon delivery. A few other people also felt that shipping took longer than expected and experienced delays with their orders. Additionally, a number of consumers noted issues with excessive shedding or decreasing product durability over time.
Auto-generated from all reviews of this business. For reference only.
perfect customer service, great quality and beautiful hair products! im so happy for my purchase! thenk you to help me to find the good color! I recommend
Reply from Cliphair US2026-06-11
Hi Lambert
We’re delighted to hear you’re so happy with your purchase!
It’s wonderful that you found our customer service helpful and that you’re loving the quality and beauty of your hair products. We’re especially glad we could help you find the perfect colour match.
Thank you so much for your recommendation and lovely feedback!
Love,
The Cliphair Team ✂️💜
I love my new extensions from Cliphair!! They’re beautiful and the color matches perfectly!! The packaging is exquisite and compliments my order since the quality of the extensions deserves to be packaged well!!
My only complaint is the tarrif tax that I had to pay for on delivery. It was unexpected and I wasn’t happy about it!
Reply from Cliphair US2026-06-11
Hi Cindy
We’re thrilled to hear you’re loving your new Cliphair extensions! It’s wonderful that the colour match was perfect and that you were impressed with both the quality of the hair and the packaging. Thank you for your lovely feedback!
We’re sorry to hear you were disappointed by the customs charge on delivery. We do try to make this as clear as possible during the checkout process, as customers are informed that customs duties and import fees may apply and are required to confirm this before proceeding to payment. Unfortunately, these charges are set by your local customs authorities and are outside of our control.
We completely understand that additional fees can be frustrating, but we appreciate your feedback and are delighted that you’re so happy with the extensions themselves. Thank you again for your support and honest review!
Love,
The Cliphair Team ✂️💜
Hi Meghan
We’re so pleased to hear you’re happy with your order! It’s wonderful that your delivery was fast and that you’re loving the quality of the hair.
Thank you for your lovely feedback!
Love,
The Cliphair Team ✂️💜
This is my second time trying out this company. The hair is great quality, affordable, and true to color. I will continue to purchase from them. They’re the only company that sells my hair shade, Autumn Spice 30B. This shade is gorgeous, and gives a subtle balyage effect to my natural light ginger hair. The tape is higher quality than most brands, as none of the residue is left over in my hair when I remove the tapes the way it is with other brands. Personally, I toss mine out after 8 weeks of wear. I could get another 6-8 weeks of wear out of them, but I just prefer a fresh set with a new install. Plus I have a chlorine pool and that definitely affects the hair. Overall, I couldn’t be more pleased at the quality or price. I’ve tried pretty much every brand out there.
Reply from Cliphair US2026-06-04
Hey Maddie
We’re so pleased to hear you’ve had such a positive experience with Cliphair! It’s wonderful that you’ve found the quality, value, and colour match to be exactly what you were looking for. We’re especially glad that Autumn Spice 30B is such a perfect match for your natural hair and gives you the subtle balayage effect you love.
It’s also fantastic to hear that the tape quality has stood out compared to other brands and that you’ve been happy with how cleanly they remove.
Thank you for sharing such detailed feedback and for choosing us again — it means a lot to know that after trying so many brands, Cliphair continues to impress.
Love,
The Cliphair Team ✂️💜
I didn't like to pay a fee for this product. Why didn't you let me know you have a warehouse in the USA?
Also, don't you have 14-inch hair extensions? 16 inches was too long for my hair style.
Reply from Cliphair US2026-05-27
Hi Elza
Thank you for your review.
We’re sorry to hear that you were unhappy with the additional fees charged upon delivery. We completely understand how frustrating unexpected customs charges can be.
Please note that any import duties, taxes, or courier fees are set by the customs authorities of the destination country and are not controlled or collected by Cliphair. Customers are advised during checkout that customs charges may apply to international orders. We also clearly state on our shipping information page that international orders are dispatched from our UK warehouse.
Regarding the length, we do offer a range of shorter options, including 14-inch extensions, across selected collections. We’re sorry that the 16-inch length was not suitable for your hairstyle. Our customer service team would be more than happy to help recommend a more suitable option for you in future.
Kind regards,
The Cliphair Team
The color was listed as a 3 but is actually a 2 dark brown. The package came with COD shipping charge of $47.
Reply from Cliphair US2026-05-26
Hi Krisnicm
Thank you for your review.
We’re sorry to hear that you were unhappy with the shade received and the additional charges upon delivery.
As we have not received any direct contact from you regarding this matter, we would like to let you know that if the item has not been worn, you are of course welcome to return it free of charge for either an exchange or a refund. Our customer service team would be more than happy to assist you with this process.
Regarding the COD/customs charge, these fees are not set by Cliphair and are determined by the customs regulations and courier requirements of the destination country. Customers are advised at checkout that customs charges may apply to international orders.
Please contact us at [email protected] with your order details so we can help further.
Kind regards,
The Cliphair Team
Couple of issues with this company.
First, like many others have mentioned, there are import duties charged on orders. The problem is that you do not know the cost upfront and, in some cases, those charges can be significant.
I ordered the hair itself and it appears to be good quality. However, the real issue was with the nano bead compatibility. At checkout, buried in the product specifications, it simply states “to be used with nano beads” — which is obvious. What is extremely unclear is that the extensions apparently require THEIR SPECIFIC nano beads.
I saw the note and asked my stylist about it beforehand. She told me, “No problem, I have plenty of them,” so I reasonably assumed standard nano beads would work and did not order additional ones. BC, clearly, if they had their own that were specific that would be prominently disclosed in bright red, bold, checked at checkout, etc, right? Nope.
I then drove 45 minutes to my stylist appointment, only to find out her beads were incompatible!
To order the company’s beads afterward, the beads themselves were only $7, but shipping was $37!!!Then UPS charged an additional $37.50 in import duties. So, in total, I spent over $70 just to obtain a $7 pack of beads that I would have ordered originally had the company clearly disclosed the requirement upfront.
This could have been easily avoided with a prominent notice stating something like:
“IMPORTANT: These extensions require our specific nano beads and standard nano beads WILL NOT work.”
Instead, the information was vague, buried in the product details, and nowhere near clear enough considering the consequences.
The result was:
A wasted day off
Wasted time for my stylist
A delayed installation
Over $70 in unexpected costs for a $7 item
When I contacted customer service, their proposed “solution” was a $20 gift card. That honestly felt dismissive and comical considering the inconvenience and unnecessary expense caused by their unclear communication.
This was not a complicated issue. It simply should have been clearly disclosed before purchase. Get organized Cliphair....
Reply from Cliphair US2026-05-21
Hi Elise
We’re sorry to hear you were disappointed with your experience. We appreciate you taking the time to share your feedback.
We would like to clarify that the product specifications on the listing do state the compatibility requirements for these nano extensions, including a direct link to the compatible nano beads required for installation. As these extensions use a significantly smaller nano system than standard micro-rings, they are specifically designed to be used with compatible nano beads as outlined on the product page.
We understand this situation was frustrating, particularly regarding the additional shipping and import costs incurred after your appointment. Import duties and customs charges are also determined by local authorities and unfortunately remain outside of our control.
While we were unable to refund the additional costs requested, we did offer a goodwill gesture in recognition of your disappointment and inconvenience.
We are pleased to hear that you were happy with the quality of the hair itself and appreciate all customer feedback regarding how product information can be presented as clearly as possible.
Kind regards,
Cliphair
I ordered the hair and they told me 3-5 business days then they contacted me to tell me that they didn’t have the 18” so they offered me 22” instead and the order barber came after a few weeks then they just refunded my money without explanation. Im dissatisfied.
Reply from Cliphair US2026-05-21
Hi Rosemarie
Thank you for your review.
We have checked your order and can confirm that the 22" item was dispatched as promised. However, according to the tracking information provided by UPS, delivery was attempted on three separate occasions.
As per the courier’s policy, if delivery is unsuccessful after the third attempt, the parcel is automatically returned back to the sender, which is what occurred in this instance.
We understand this is disappointing and apologise for any inconvenience caused.
If you require any further assistance, please feel free to contact our customer service team.
Kind regards,
The Cliphair Team
The cost of the delivery was a huge surprise and at $47, was almost a third of the cost of the product--felt very deceptive from the order I did online.
Reply from Cliphair US2026-05-19
Hi Amanda
Thank you for your review.
We’re sorry to hear that the additional delivery-related charges came as an unwelcome surprise. We completely understand how frustrating unexpected costs can feel.
We would like to clarify that any additional fees charged upon delivery, such as customs duties, import taxes, or courier clearance charges, are not set or collected by Cliphair. These are determined by the customs regulations of the destination country and can vary depending on the value of the order and local import rules.
To help make customers aware, there is a confirmation at checkout advising that customs charges may apply before the order is completed.
We do appreciate your feedback regarding how this information is presented and will continue reviewing ways to make this clearer for international customers.
Kind regards,
The Cliphair Team
Warning US customers beware deceptive billing from Cliphair US
DO NOT BUY from this company. Even though they brand themselves as **Cliphair US**, they are actually operating out of England and practicing a blatant **bait-and-switch** on American customers. My official receipt showed **$0.00 for taxes/duties**, yet when the package arrived, I was hit with an unauthorized **$217.49 charge** from UPS just to receive my items.
When I refused the delivery because of these hidden costs, the company admitted the failure by refunding my shipping, but they are now trying to **keep $31 (25 GBP)** as a 'handling fee' for a return caused by their own deceptive pricing. They are holding my money hostage until the package travels all the way back to the UK. Save yourself the massive headache and the fight for your own money. Stay far away from 'Cliphair US'!!
Reply from Cliphair US2026-05-19
Hi JB
Thank you for your review.
We’re sorry to hear about your experience and understand your frustration regarding the customs charges and return process.
We would like to clarify that while our US website is designed specifically for customers shopping in the United States, orders are dispatched from our UK warehouse. Any applicable import duties, taxes, or customs charges are set by the destination country and courier, not by Cliphair. These fees are not included within the product price unless specifically stated.
At checkout, customers are required to confirm that they understand that customs charges may apply before placing their order. This information is provided to ensure transparency prior to purchase.
We can also confirm that your shipping costs were refunded as a gesture of goodwill. Regarding the handling/restocking fee, this relates to the processing and return handling of refused international shipments once they are returned back to our warehouse. Refunds are processed once the parcel has been received back and inspected.
I have checked your account and can see that the refund has already been processed in full.
We appreciate your feedback and are sorry that your experience did not meet expectations.
Kind regards,
The Cliphair Team
Hi Dani
We’re so pleased to hear you’re happy with the quality!
It’s wonderful that you’re excited to install them — we hope you absolutely love the final result.
Love,
The Cliphair Team ✂️💜
Hi Nicole
Thank you for your review.
We’re sorry to hear that you are unhappy with the colour and length of your order.
As we have not received any direct contact from you regarding this, we are unable to look into the details of your order at this stage. If you are not satisfied with your item, please be assured that we do offer free returns and exchanges, and our customer service team would be happy to assist you with this process.
Please contact us at [email protected]
so we can help resolve this for you as quickly as possible.
Kind regards,
The Cliphair Team
Was told upon delivery I would have to pay an extra $40. Refused package and then was told I would be charged a $25 restocking fee for my $10 purchase. Obviously ridiculous and terrible customer service. I will be spreading the word about your company policies. Thanks for wasting my time and money.
Reply from Cliphair US2026-05-14
Hi Sequoia
Thank you for your review.
We’re sorry to hear about your experience and understand how frustrating unexpected charges can be.
Hi Sequoia
We would like to clarify that any additional fees requested upon delivery are not set by Cliphair, but are applied by the customs authorities and courier regulations of the destination country.
These charges can include import duties, taxes, or clearance fees and are determined locally rather than by the retailer.
These charges are clearly mentioned during the checkout process and also includes a confirmation process that the customer has to acknowledge before completing the ordering process.
Regarding returns, if a parcel is refused at delivery and returned to us, standard processing and handling procedures may apply once the item has been received back, in line with our returns policy.
We appreciate your feedback and are sorry for any inconvenience caused.
If you would like us to look into your specific order further, please contact our customer service team at [email protected] so we can assist you directly.
Kind regards,
The Cliphair Team
You didn't warn that there would be a $30 tariff fee when ups delivered . That was more than the item.
Reply from Cliphair US2026-05-06
Hi Jill
Thank you for your review.
We’re sorry to hear about the experience you’ve described and understand how concerning this must have been.
We would like to clarify that any additional charges requested upon delivery, are not set or collected by Cliphair, but are applied by the customs authorities and local import regulations of the destination country. These can include import duties, VAT, and courier clearance fees, which are assessed by the courier at the point of import.
At checkout, customers are required to confirm that they understand that customs fees may be applicable before completing their purchase. This information is also provided on our website to ensure transparency prior to ordering.
Please let us know if you require any further assistance, always happy to help.
Thank you
The Cliphair Team
Have had Cliphair on a couple occasions, when i first brought them , they seemed to last so much longer, very good thickness and quality , they state its 100% real hair , but its giving more like synthetic vibes , cant handle as much heat , brushing , and looses its volume very quickly, with falling out .
cost has got higher , but quality has halved .. you should receive 220g of hair but clip ins and weft seem to differ with thickness - when they weigh the same .
shame really .
Reply from Cliphair US2026-05-06
Hi Carla
Thank you for your review.
We’re sorry to hear that you feel disappointed with your recent purchase, especially as a returning customer.
We would like to reassure you that we have not made any changes to our product specifications, and all of our extensions continue to be 100% human Remy hair, undergoing thorough quality checks before dispatch. The weight listed (e.g. 220g) refers to the total weight of the set, and while different wefts within the set may vary slightly in distribution, the overall weight remains consistent.
We have made contact via email to assist further, however we have not yet received a response. We would really appreciate the opportunity to look into your concerns in more detail.
Please check your inbox (including your spam/junk folder) and respond to our email so we can assist you further and work towards a resolution.
Kind regards,
The Cliphair Team
it was not the color I order silver /grey. you send me blond color. un happy Ana Rahman
Reply from Cliphair US2026-05-01
Thank you for your review, Ana.
We’re sorry to hear that you were unhappy with the colour received and understand how disappointing this must have been.
As we had not received any direct contact from you regarding this issue, we have now emailed you directly so that we can assist further and look into this for you.
Please check your inbox and respond to our email so we can assist you as quickly as possible.
Kind regards,
The Cliphair Team
It’s been since April 11 th and today’s April28th since no order because of their “fraud” department
Reply from Cliphair US2026-04-30
Hi Dalton
Thank you for your review.
We’re sorry for the frustration caused by the delay in receiving your order.
In this instance, there was a slight delay on our side while the order was being reviewed under our standard fraud prevention checks. These checks are in place to protect both our customers and our business, and occasionally require additional verification before an order can be released.
We can confirm that your order was shipped as a priority, and tracking details have been provided so you can follow the delivery directly with the courier.
We appreciate your patience and apologise for any inconvenience caused by the delay. If you need any further assistance, our customer service team will be happy to help.
Kind regards,
The Cliphair Team
Purchased a set of seamless extensions on a Friday and by Sunday, several of the clips have come undone from the weft. I reached out to Cliphair and I feel like they are not taking accountability. After looking closely at the clips, it looks like many were not knotted with the thread for the clips to stay on. I would not purchased these if I were you. Low quality for a high price. I am extremely dissatisfied.
Reply from Cliphair US2026-04-23
Hi Candis
Thank you for your review.
I can see that our team have been in contact with you and requested more images so that we could investigate further.
Now that these have been received i can see that a refund has already been issued for you and the complaint has been resolved.
if you need any further assistance, please do not hesitate to let us know.
Thank you
The Cliphair Team
Very disappointed. I tried to return this item immediately after receiving it—never used, only opened to check—and they refused. They claim it’s 100% human hair, but I seriously doubt it. Customer service was unhelpful and rigid about packaging instead of the actual issue. Would not recommend.
Reply from Cliphair US2026-04-20
Hi Jenifer,
Thank you for your three reviews.
We have reviewed our previous communication and can confirm that we requested images of the item in order to assess your return request, which you kindly provided.
The images supplied showed that the product had been fully removed from the hygiene bands and unravelled. As clearly stated on the large information label inside the packaging, as well as within our Returns Policy, we do not accept returns for curly clip-in extensions once the hygiene bands have been removed. This is because removal of the bands compromises the curl pattern and also means the item is no longer in a suitable condition for resale due to hygiene reasons.
As a result, we are unable to approve the return in this instance. These guidelines are applied consistently to ensure all returned goods remain in their original condition and meet hygiene and quality standards.
Kind regards,
The Cliphair Team
I recently ordered ginger hair extensions which didn’t work for my hair color , the return was very smooth but then I ordered black clip ins( the seamless version ) and I’m in love !!!! I have very fine hair and you can’t see the extensions !!! The quality is also amazing. Definitely worth it ! And they ship extremely quick ! Thank you !
Reply from Cliphair US2026-04-21
Hey Evelyn
It’s wonderful to hear you found your perfect match in the end! We’re so pleased the return process was smooth and that you’re now loving your seamless clip-ins — especially how natural they look with fine hair.
It’s great to know the quality and quick delivery impressed you too. Thank you for your lovely feedback!
Love,
The Cliphair Team ✂️💜
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