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Shopping & Fashion

Couture USA

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100 reviews

4.7100 reviews
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About Couture USA

Data updated
Website
coutureusa.com
Category
Shopping & Fashion
Location
United States
Status
Unclaimed
Last 12 months
9 reviews
Replies to negative
57% (4/7)
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About this business

Couture Designer Resale Boutique offers a wide selection of authentic pre-owned designer handbags, jewelry, accessories, shoes and apparel featuring luxury designers that include Chanel, Louis Vuitton, Gucci, Hermes, David Yurman. Couture VIP Sign up now for exclusive coupons and pre-sale updates before anyone else! +75 OFF your first purchase Sign Up 100% Authentic – Free Shipping – 30-day Returns Every item goes through a thorough review process to ensure it is a 100% authentic luxury piece, or your money back. We offer free standard ground delivery (Continental US only). All orders placed through Couture USA are shipped fully insured. Shop New Arrivals Get paid for your gently used designer items! Sell to Us

Written by the business, not verified by us.

Is Couture USA legit?

Couture USA (coutureusa.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 57% of negative reviews; 9 of them were added in the last 12 months. Last updated 2026-08-11.

What people say

A personal & professional, feel good purchase experience

The classy, professional staff made me feel like a personal touch was still part of the genuine experience each customer deserves. The Baume & Mercier Watch was graciously received as the perfect Mother’s Day Gift 🎁.

Reply from Couture USA2021-08-09

Hi Chris, We’re delighted to know you had an amazing shopping experience with us. We try our best and truly appreciate your review and feedback. We hope to see you again soon!

I’ve been a customer at Couture 5…

I’ve been a customer at Couture 5 years. I Obtained this gorgeous Chanel. Shop with confidence knowing everything is authentic. Layaway is a plus. Alina was fantastic helping me to be sure this was the proper piece for my collection. The entire staff are knowledgeable, and can answer any concern. Thank you for making us all feel special in Couture. I love this purse.

Reply from Couture USA2021-08-05

Hi Brenda, We’re delighted to have you as such a loyal customer of Couture. So glad Alina was able to help you once again and that you love your new Chanel handbag. We hope to see you again soon!

Excellent Customer Service and beautiful items

I’ve brought a few items from Conture USA and the items are always as they were described on the website. In prestige condition. When I’ve had questions I called the store and always received excellent customer service. I refer them to friends and will buy from them again.

Reply from Couture USA2021-08-02

Hi Cherell, We’re delighted to know you always have an amazing shopping experience with us and love our items as much as we do. We try our best and truly appreciate your review and feedback. Thank you for referring us and helping us to keep growing. We hope you enjoy your new purchase!

Great Service

The bag came very quickly and was well packaged. Thank you! I love my new bag!

Reply from Couture USA2021-07-22

Hi Alivia, We’re delighted to know you received your new handbag promptly and that you love it as much as we do. We try our best and truly appreciate your review and feedback. We hope you enjoy your new purchase!

Frustrating "NOT"-buying experience

I was not able to buy the product, as 4 confirmed orders were canceled without reasons. I have tried multiple different credit cards, AmazonPay, and PayPal. All got rejected even tough all payment methods were covered. Customer service was friendly, but in the end, I could not (!) spend more than 1k USD for a product I wanted to buy. Exceptionally bad experience. My assumption is, the product is actually not available and people are just lured to the store. Can absolutely NOT recommend.

Reply from Couture USA2021-06-15

Hi Susanne, We are very sorry that we were unable to process your orders and that you had a bad experience. Customer service is very important to us and we value every customer. Unfortunately, since the order had different names and addresses, our system flagged each order attempt as high risk of fraud, in response we were unable to move forward with the orders. Even though the original payment methods were accepted, they are just pending transactions that can be cancelled or captured. We would have loved to be able to sell you the handbag you ordered but as we explain the reasons to you on over email communication, the risk was too high. For future reference, we recommend contacting us so we may be able to process the order over the phone verifying the customer identity. We can assure you that all the products that are shown on our website are available to buy online or in our retail store. We have been in business for almost 18 years and ship all verified orders within one business day. Once again we are very sorry for your bad experience.

I want to thank the shopping assistant…

I want to thank the shopping assistant for the help to make a final decision. You don't even realize how important your job is indeed. You help to choose small details that can make your wardrobe unforgettable and impress the people you like. Thanks again. Definitely come back fo more.

Miralep 140 Platform Pumps - Black/Gold Size 39

I love Love LOVE my shoes!!! They fit me perfectly! I just have to relearn walking in 5" heels again - like riding a bicycle, it comes back to you. They're beautiful, exactly as described. I am very pleased & very satisfied w my purchase. I highly recommend Couture USA!

I purchased my 1st Chanel bag

I purchased my 1st Chanel bag, and I’m excited to wear it. It was packaged well and was exactly as I viewed and really much more. It was perfect for me. I will be back to purchase more! This is probably my 8th or 9th purchase from Couture USA and you have never dissatisfied me. Thank you Susie A

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