dansktandforsikring.dk

Dear Liliana, You're welcome! I'm glad to hear that the reimbursement process was quick and the calculations were fair and in accordance with the contract. Providing efficient and fair services is essential for any insurance company, and I'm glad that you had a positive experience with us as a dental insurance provider. Thank you for choosing us! With best regards, Dansk Tandforsikring

Thank you 😊 - that's how it should be 😉

Kære Marianne, Vi beklager den forlængede behandlingstid af din sag. Vi har desværre et meget stort antal sager lige for tiden og oplever derfor en ekstraordinær travlhed. Vi går meget op i vores kunder får en hurtig og tilfredsstillende betjening, så vi er naturligvis kede af, at du har oplevet en længere sagsbehandlingstid end vi selv er tilfredse med. Vi arbejder på højtryk på at behandle alle sager hurtigst muligt og er i gang med en løsning, så du fremadrettet skulle opleve en hurtigere behandlingstid. Det er på ingen måde korrekt, det du skriver med at vi prøver at sno os udenom at skulle betale refusion. Vi arbejder hårdt på at give en god service og opfylder vores forpligtelser over for vores kunder, men du skal være opmærksom på, at den ordning du har tegnet, ikke dækker allerede på tegningstidspunktet eksisterende behandlingskrævende tilstande. Har du spørgsmål til ordningen, må du meget gerne kontakte os, så vi evt. kan hjælpe med afklaring af, hvad ordningen dækker. Med venlig hilsen Dansk Tandforsikring

Dear Rinnozah, Thank you for your feedback on Trustpilot. We apologize if our previous responses to English-written reviews have caused confusion or dissatisfaction. As a Danish company, we typically communicate in Danish, but we understand the importance of accommodating our international customers. We would like to assure you that we value your comments and take them into consideration. Best regards, Dansk Tandforsikring Kære Rinnozah, Tak for din feedback på Trustpilot. Vi beklager, hvis vores tidligere besvarelser på engelskskrevne anmeldelser har skabt forvirring eller utilfredshed. Som en dansk virksomhed har vi normalt tendens til at kommunikere på dansk, men vi forstår vigtigheden af at imødekomme vores internationale kunder. Vi vil gerne forsikre dig om, at vi værdsætter dine kommentarer og tager dem til efterretning. Med venlig hilsen Dansk Tandforsikring

Tak for de rosende ord og de flotte fem stjerner. Vi sætter hver dag en stor ære i at levere den bedste service til vores kunder. Du ønskes en rigtig god dag. Med venlig hilsen Dansk Tandforsikring

Tak for det - vi gør vores bedste for at være effektive 😊 Med venlig hilsen Dansk Tandforsikring

Tak for din anmeldelse og de fem stjerner. Det sætter vi pris på 😊

Tak for de 5 stjerner. Sådan skal det være.

Godt vi kunne hjælpe dig - og tak for den flotte anmeldelse 😊

Sådanne anmeldelser samler vi på - tusind tak for de meget flotte ord. Dem er vi stolte af 😊

Tak - det er vi rigtig glade for at høre 😊

Tak Claus, det er vi glade for at høre:-)

Dear Shih, Thx for your feedback on Trustpilot. We don't have an auto-generated english version of standardmails for the insurance plan you are participating in. I will, however, facilitate a translation of the e-mail, I assume, you are referring to. Should be in your inbox later today.

Kære Helle, tak - vi gør vores bedste :-)

Tusinde tak for det Karina:-)

Dear Konstantinos. Thank you so much for taking the time to leave us feedback. You have an insurance where the reimbursement is given at a set percentage your employer has chosen. Therefore we can't quite change the coverage percentage. Generally you can expect reimbursements always happen in accordance to our maximum reimbursement prices. This also means, if your dentists price exceeds our maximum prices, you pay the difference yourself. These prices are listed in the back of your insurance terms or you can always find them on our website under "practical information". This is to ensure free choice of dentist throughout the country at your convenience. Again, we are really grateful and appreciate you taking the time to share your rating with us. Kind regards Dansk Tandforsikring

Thank you for your feedback, Hesam. We are sorry to hear about your experience and that our prices don’t quite meet your expectations. Our team is always dedicated to providing excellent customer service, and we stive for 100% satisfaction. We always try our best to make sure all our customers are fully aware of how the dental insurance works, hereby also the underlying terms and conditions for coverage. Furthermore, the insurance terms are always sent directly to you when the insurance policy is issued, and your insurance is granted. We do this, so ensure that critical information is not missed. Dental treatments are always covered in accordance to our pricelist. Our maximum reimbursement prices are available at any given time and are listed on our website under “practical information” and you can also find them in the back of your insurance terms. This is done to ensure the service of free choice of dentists throughout the country, also valuing the convenience for our customers. Please feel free to reach out to our customer service with any further comments or if you wish any further details clarified regarding your case. Kind regards Dansk Tandforsikring

Kære Cecilie. Mange tak for din anmeldelse og de flotte stjerner, som vi sætter stor pris på. Vi er glade for at høre, at du er tilfreds med vores service. Med venlig hilsen Dansk Tandforsikring

Kære Jan. Mange tak for din positive feedback, som vi sætter stor pris på. Vi er meget glade for at høre, at du er tilfreds med vores hjælp. Med venlig hilsen Dansk Tandforsikring

Thank you for the nice rating, we are glad you are satisfied with us. Best wishes Dansk Tandforsikring