Perfect service and support
Perfect service and support. 1st class bait boot.
About Deeper
Data updated- Website
- deepersonar.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 100% (13/13)
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About this business
Deeper sonars are engineered for versatility. You can use them for any fishing type: shore, boat or ice fishing
Written by the business, not verified by us.Is Deeper legit?
Deeper (deepersonar.com) has a 4.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 84% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great overall experience with this company. Customers frequently praise the exceptional quality of the equipment, noting that the sonar units and bait boats are reliable, highly precise, and extremely simple to operate during various outdoor fishing trips. Buyers also appreciate the professional packaging and remarkably fast shipping times that ensure orders arrive safely and securely without any physical damage. Though some reviewers experienced minor technical issues, a few people were dissatisfied with delivery delays, mentioning that courier tracking was inaccurate and shipments took significantly longer than expected to finally arrive at their destination.
Auto-generated from all reviews of this business. For reference only.What people say
Fast delivery and good service
Good job
Very fast send order.
Good service
Good service, great product.
Gedas PetrokaitisUnited Kingdom · 10 reviews · Verified · Experienced 2026-05-29 ·
Excellent product
Excellent product, but unfortunately there is no privacy for your own scans. What really let this company down was the customer service. I ordered an attachment hook but received the wrong item. I returned the incorrect item immediately and have now been waiting for a replacement/refund for over two weeks after they received the return. The product itself is good, but the poor customer support and slow resolution process have been very disappointing.
Reply from Deeper2026-06-22
Thank you for your feedback. We're sorry to hear about the mix-up with your order. We are already in contact with you regarding the incorrect item and are actively working to resolve the situation. We understand that waiting for a replacement or refund is frustrating, and we apologize for the inconvenience. We would also like to clarify a point regarding privacy. Your personal scans, bathymetric maps, waypoints, points of Interest, and other personal fishing data are private and can only be accessed by you. They are not visible to other users. Thank you for your patience while we resolve the order issue, and we appreciate you taking the time to share your experience.
great service
Turn up on time
Turn up on time, pleased with the service, spare part was just want I wanted
Good sonar
The sonar was easy to use and of great quality, but i could not tell the difference between silt or gravel and that's a me problem i think
ChristopherUnited Kingdom · 10 reviews · Verified · Experienced 2026-05-18 ·
Quick delivery quality product
Mature technology
Mature technology, that is easy to use and performs well. These guys have worked hard to perfect a very hard thing to do
The delivery was excellent, free of charges for me.
I was satisfied about deduction of 20% from the total price of the item bought. The product I already have , it comes with the boat and I use often. I bought it to have a back I hope to have also deduction for other products from Deeper store.
Excellent
Excellent customer service and always somebody there to answer any questions you have
Easy to use does everything it says on…
Easy to use does everything it says on the tin expensive but not silly and more things to come which is a bonus
Excellent service and fast delivery
Really please with customer service and…
Really please with customer service and support . I lost my controller / phone holder and a new one was sent out for free thankypu
Excellent support
Excellent support. Innovative company looking to sell upgradable products that are continually improved.
Purchased a Deeper Pro2+
Purchased a Deeper Pro2+. Established an account, downloaded the app and followed all setup instructions as per included documentation. While my iphone verified I was connected the sonor would not scan. It just said it was 'connecting to local hotspot' but never did. Two live chats later still no resolution other than a referral to the next level of tech assistance which would be by email. 4 business days response? This was less than 24 hours after acquisition of the device. NOT a seamless process as I had witnessed in the 3-4 videos I watched on You tube. Online live chat assistance was basic. Sent it back for refund. UPDATE: Thanks to a very polite, helpful tech assistance person I convinced myself to give the device a second chance. I purchased a new Deeper and with the help of Andrew I am up and running. While it still was not a seamless process, Andrews help made all the difference. I tested the sonor and it is quite the little gizmo! This will get a lot of use. Deeper... keep hiring quality staff like this.
Reply from Deeper2026-06-09
Thank you for sharing your experience. We're very sorry that your first experience with the Deeper PRO+ 2 was not what you expected. Based on your description, the sonar itself was connecting to the phone, but the app was unable to complete the connection process. In most cases, this is caused by a smartphone setting, missing app permission, or Wi-Fi/network configuration rather than a hardware defect. We understand how frustrating this can be, especially when it happens with a brand-new product and you're eager to get out on the water. And we're really sorry for the late reply. Due to seasonal demand, our response times have been longer than usual recently, and we're actively working to improve them. We would still be happy to review your case and help identify what caused the issue. A member of our team will reach out to you directly to help. We sincerely apologize for the disappointment and appreciate you taking the time to share your feedback.
Defective Unit, Fast Repair, Mixed Experience
Update My insurance period was prolonged for 2 months, so I'm setting 4 stars,as promised _______________________________________________ I’ll try to give a fair and objective review of my experience. I placed a pre-order in March and received the Deeper Chirp+ 4 in April. I don’t remember the exact dates, but the delivery process was smooth and without issues. Along with the sonar, I purchased a phone mount and a one-year damage and loss insurance plan. At the end of April, I finally had a chance to test the device on the water. Unfortunately, it did not work properly—the connection kept dropping repeatedly. On April 25, I contacted customer support. The support agents were always polite, professional, and willing to help. They guided me through various troubleshooting steps, asking me to test different things each time. The main issue was the response time: replies usually came every 3–4 days, which stretched the conversation over an entire month. Eventually, it was decided that my sonar should be sent to the warranty service center. The technicians later informed me that the device had an issue with an electronic component on the printed circuit board. The repair process itself was excellent. Shipping the device, repairing it, and receiving it back took less than a week. However, I received my repaired unit back rather than a brand-new replacement. I also asked whether my insurance period could be extended, since I had been unable to use the sonar for about a month through no fault of my own. Unfortunately, my question was misunderstood and confused with the warranty, and I chose not to pursue the matter further because I simply wanted to get my sonar back as quickly as possible. Pros - Polite and supportive customer service. - Fast warranty repair process. - The repaired sonar works well (although I have only managed to test it once so far). Cons - Customer support responses often took several days. - After spending nearly €500, I received a repaired device rather than a new replacement. I cannot be completely confident that another issue will not appear in the future. - Effectively, I received 11 months of usable insurance coverage instead of 12. Final verdict I would have rated this experience 4 stars if the insurance period had been extended to compensate for the lost month. I would have given 5 stars if I had received a brand-new replacement unit, considering that I was unable to use the product for the first month of ownership due to a manufacturing defect. It is entirely possible that both the insurance coverage and the decision to return a repaired unit instead of providing a replacement are fully in line with the company's policies and warranty terms. I am not claiming that Deeper did anything wrong from a contractual standpoint. However, as a customer, the overall experience still left me feeling that I was not given the highest level of service, especially considering that the device had a manufacturing defect from the very beginning and I was unable to use it for the first month of ownership.
Reply from Deeper2026-06-08
Thank you for taking the time to share such a detailed and honest review. First of all, we'd like to apologize for the experience you had with your CHIRP+ 4. While we're glad that the root cause was identified and successfully repaired, we fully understand your frustration about not being able to properly use a brand-new product during your first month of ownership. We're pleased to hear that you found our support team polite and helpful throughout the process. At the same time, we completely agree that the response times you experienced were not ideal. During the launch period of several new products, we experienced a significantly higher volume of inquiries than usual, which resulted in slower response times than we aim to provide. This is something we're actively working to improve, and we appreciate your patience throughout the troubleshooting process. Regarding the repair itself, our standard approach is to repair a device whenever we can fully restore it to factory specifications and verify its functionality through comprehensive testing. In your case, the faulty electronic component was successfully replaced and the sonar passed all post-repair quality control procedures before being returned. We also appreciate you bringing up the protection plan. It appears there may have been a misunderstanding during the conversation, and we'd be happy to revisit this. Since you were unable to use the sonar while the issue was being investigated and repaired, our team will reach out to you directly to discuss a solution regarding the protection period. Thank you again for your honest feedback.
Covering all my needs
Great price on a product bundle
Great price on a product bundle; fast, free shipping.
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