DELSEY PARIS, established in 1946, is a celebrated French brand with a distinguished history in crafting premium luggage and travel accessories. Over the course of more than 75 years, DELSEY PARIS has been at the forefront of innovation, combining traditional craftsmanship with cutting-edge design to create luggage that meets the evolving needs of travelers worldwide. The company's design studio, based in Paris, is a hub of creativity and expertise where each product is meticulously designed with both style and functionality in mind. DELSEY PARIS offers a diverse range of luggage, from sleek carry-ons to spacious suitcases, along with accessories that complement the modern traveler's lifestyle. The brand's commitment to quality and durability is evident in every stitch, zipper, and wheel. DELSEY PARIS is renowned for its dedication to innovation, with products that feature advanced materials, unique security features, and ergonomic designs. The brand's iconic double-zipper security system and ultra-lightweight construction are just a few examples of the ways in which DELSEY PARIS stands out in the luggage industry. Embracing a philosophy of "Innovating to Foster Freedom," DELSEY PARIS merges timeless elegance with contemporary aesthetics, ensuring that each piece is as stylish as it is functional. Whether it's a weekend getaway or an international adventure, DELSEY PARIS is the trusted companion that makes every journey seamless and chic.
Written by the business, not verified by us.DELSEY PARIS (USA) (delsey.com) has a 3.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 26% give 1 star; The business has replied to 63% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-03.
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the stylish look, practical interior storage options, and lightweight design that makes packing for trips much easier. Many people also note that the wheels roll smoothly and appreciate the prompt, helpful assistance provided when sorting out order issues or replacements. Some reviewers were not happy with customer service, specifically mentioning unhelpful responses, ignored emails, and frustrating delays when asking for updates. A few other people also felt that the overall quality lacked proper durability, pointing out broken handles, damaged wheels, and faulty zippers after short trips.
Auto-generated from all reviews of this business. For reference only.Love Delsey Luggage. We own and have replaced Delsey luggage over the years. Our recent purchase the rolling garment bag. It is well made and lots of room.
Thank you for your continued loyalty — we truly appreciate it. We’re thrilled to hear your new rolling garment bag delivers on quality and spacious design. Wishing you many more years of smooth travels with your DELSEY.
Using your website was very easy. I received my luggage within 3 days which was much sooner than expected. The 20 in carry-on is just right for my overseas voyage.
Thank you for your review! We’re glad the website was easy to use, your order arrived quickly, and the 20” carry-on is the perfect fit for your upcoming overseas trip. Wishing you smooth travels with your DELSEY.
I ordered a piece of luggage through GMA Deals & Steals and received a confirmation. One day later my order was cancelled. I have tried to contact customer service with zero response. I plan to also contact GMA to let them know that my order was not fulfilled and that I had no contact from the company.
We’re very sorry for the frustration and for the lack of communication after your GMA Deals & Steals order was cancelled. The color you selected went out of stock during processing, which led to the cancellation, and we sincerely apologize that this wasn’t clearly communicated. We’d be happy to honor the same promotional price on another available color of the same luggage style. Please contact us at [email protected] with your order number and mention GMA Deals & Steals so we can assist you directly.
I've been purchasing Delsey products for a long time. My newest luggage broke 2 month before the end of my warranty period, while I did not overuse it. After contacting customer service I was told on november 21st that they confirmed sending a replacement product, which I greatly appreciate. But so far, I received no tracking number and the customer service is not answering me anymore when I ask news about the replacement. I amimmensely disappointed.
Thank you for sharing your feedback and for being a loyal DELSEY customer. We’re sorry for the delay and understand your frustration. Please reach out to us at [email protected] with your case details so we can review and assist you promptly.
NEVER a DELSEY again! The suitcase is 2 jears old and both handles are broken after a flight! (Top and site) Contact with aftersales was poor! Bad service (Cyril) After payment of €32 he (Cyril) want to send 2 levers/grips. Never Delsey again! contact our customer care team with your order details and any photos of the damage. Our team will re‑examine your file as a priority and ensure you receive the most suitable solution. I sent 2 times NO reaction! NEVER Delsey again!
We’re very sorry to hear about the issues with your suitcase handles and the frustration you experienced while contacting our after‑sales team. This is not the level of service or support we aim to provide, and we understand how disappointing this situation must have been. So we can review your case properly and make things right, we kindly invite you to contact our customer care team with your order details and any photos of the damage. Our team will re‑examine your file as a priority and ensure you receive the most suitable solution. Thank you for sharing your feedback, and again, we sincerely apologize for the inconvenience caused. Kind regards, The DELSEY PARIS Team
I have been a loyal Delsey Customer for over 45 years when there was Unlimited Lifetime Warranty! That really speaks to the Delsey Brand so I always bought Delsey and recommended to all my friends and family. Delsey had always been receptive and honored their warranty with replacement luggage especially since I live in Honolulu, Hawaii! This last time, it was a bit more difficult with the Customer Service team. I had been emailing them since 11/5/25, with no acceptable solution until Latisha helped me! She is a God sent! She is nice, friendly and so precise! She explained what I needed to do and then expedited my replacement immediately! Received it in 4 business days to Hawaii! Best Christmas ever! Stupendous Customer Service from Latisha! Please recognize her Incredible Amazing, Outstanding customer service! Mahalo, Latisha!
Thank you for your incredible loyalty over the past 45 years — that truly means a great deal to us. We appreciate you sharing both the challenges and the resolution, and we’re thrilled Latisha was able to step in and deliver the level of care you expect from DELSEY. We’ll be sure to recognize her for her outstanding support. Wishing you a wonderful holiday season and many more years of smooth travels ahead.
I have a visa hard case and used 5 times. The wheel broke and I contacted Delsey just to be given the run around and in fact they have no wheels for this case. So it’s a bin job. Never buy Delsey for after service care as they don’t give a damn
We’re sorry this has been your experience. Unfortunately, replacement wheels for this specific model are no longer available, and we understand how disappointing that is. Our customer care team has already reviewed the case and shared the available options. We appreciate you taking the time to provide this feedback, as it helps inform future product and service improvements.
I was surprised at how quickly my order arrived. I bought this set for my son who has recently decided to travel more and I know he will love it, because I do.
Thank you for your review! We’re thrilled your order arrived quickly and that you love the set. We hope your son enjoys it on all his upcoming adventures!
This was not my first purchase we find the Delsey products to be of good quality, sturdy material . We also appreciate the length of the guarantee We are proud owners of large suitcases and suit carrier. Our last purchase were for gifts.
Thank you for being a repeat customer! We truly appreciate it. We’re glad your DELSEY pieces have delivered on quality, durability, and long-term peace of mind. We hope the gift pieces serve just as well. Wishing you and your recipients many smooth travels ahead.
I didn’t receive my order and Delsay didn’t accepted any thing and told me it’s delivered while I didn’t receive it
We’re very sorry to hear this. This is not the experience we want for our customers. Please contact our customer care team with your order number so we can investigate and resolve the delivery issue as quickly as possible.
Terrible customer service. Good luck having any recourse unless you’ve never used the product (how will you know if you like it) and has all tags remaining. Get ready to pay your own shipping if you’re even ABLE to return it. I purchased the 2.0 large polycarbonate suitcase. BEWARE! There is NO BOTTOM HANDLE FOR EASY OF LOADING/INLOADING. I have NEVER owned a suitcase, even my smallest carryon that didn’t have a top, side as well as bottom handle. I wasted $450. Should have gotten the Samsonite that I compared with Delsey. Hello. This is in addition to original review above. Note the reply from Delsey. When I contacted them to tell them I would like them to honor this reply and refund me, they again gave me their "No returns/refunds after 30 days and luggage must be unused with all tags attached and original packaging". I did not know how difficult this luggage would be to lift and did not notice the lack of a handle on the bottom of the suitcase (ALL suitcases I've owned from the biggest to the smallest have always had a handle on the bottom to ease with lifting) until I was completely packed and headed out the door on business and could barely lift my suitcase up to put in the trunk....This company will NOT honor their return policy or this response to my review. Buyer BEWARE!!!!
We’re very sorry to hear about your experience and appreciate your detailed feedback. Customer satisfaction is extremely important to us, and we want to make this right. Please contact our customer care team with your order details so we can assist with a return or exchange and address the concerns you’ve raised.
I started the return process. I would like to return a suitcase I ordered. The return process on the website is relatively easy. However, the options they give you to return are 40€ with DHL, 70€ with DHL express service, and shipping at your own cost with a provider of my choice. This is the option I chose, as I can ship it for 20€ with Hermes. However, it is impossble to create a shipping label without a phone number and a building number. A phone number can be found on the website, but it's not a mobile number, so the Hermes website will not accept it. There's no building number, so the Hermes website won't allow me to progress with the return label creation. I have phoned the main Delsey shop in Paris that I can find via google maps, I have phoned the other numbers that are available on the website on the company information page. Every result is "nobody is available, please contact us later". And I have phoned 8 times. This return has taken me 4 hours to try and sort out. I don't know who to contact anymore.
We’re very sorry for the difficulties you’ve experienced with your return. This is not the experience we want for our customers. Thank you for your patience in trying to resolve this. Please email our customer care team directly at [email protected] with your order number and your preferred shipping method. We’ll provide the correct details for creating your label and ensure your return is processed smoothly.
The suitcase and backpack are attractive and are just what was promised. the value is amazing!
Thank you for sharing this! We love hearing that both pieces hit the mark in style and value. Enjoy your travels with your new DELSEY set.
Thank you for your review! We’re delighted your order arrived quickly and just as you expected. Safe travels with your new DELSEY.
Thank you for your review! We’re glad to hear your new bag hits the mark in both style and space. Wishing you smooth travels with your DELSEY.
Ordered 2 bags that were supposed to be the same color - Angora - but they are not the same color. One is significantly lighter than the other. Very disappointing Will never recommend you
Thank you for bringing this to our attention. This should not have happened. The Angora color should be consistent across pieces, and we’re sorry your order arrived mismatched. Our team is ready to fix this for you right away. Please reach out to our customer care team with your order number so we can replace or resolve the issue promptly.
Quality product and fast shipping! I love my new tote bag! Thank you
Thank you! We’re so glad you’re enjoying your new DELSEY tote. Here’s to many stylish adventures ahead!
I love my bag! It made airport navigation easy. I received lots of compliments on it and was known in the airport lounge as the’pretty bag lady’. I am so happy with my purchase!
We love hearing this! Thank you for sharing. Sounds like your DELSEY turned travel into a true style moment. Bon voyage, pretty bag lady! ✨
Arrived quickly, in perfect shape. Almost identical to my now very old version of this same garment bag. It holds a lot of clothes on hangers with other places and pockets to store smaller items. I noticed that the wheels have improved greatly. I know that I will get many years of use with this large DELSEY garment bag!
Thank you for sharing your experience! We’re thrilled to hear your new DELSEY garment bag is living up to its legacy; built to last, just like your travels ahead.
Thank you! We're so glad you’re loving your DELSEY. Here’s to many smooth travels ahead. ✈️
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