DELSEY PARIS, established in 1946, is a celebrated French brand with a distinguished history in crafting premium luggage and travel accessories. Over the course of more than 75 years, DELSEY PARIS has been at the forefront of innovation, combining traditional craftsmanship with cutting-edge design to create luggage that meets the evolving needs of travelers worldwide. The company's design studio, based in Paris, is a hub of creativity and expertise where each product is meticulously designed with both style and functionality in mind. DELSEY PARIS offers a diverse range of luggage, from sleek carry-ons to spacious suitcases, along with accessories that complement the modern traveler's lifestyle. The brand's commitment to quality and durability is evident in every stitch, zipper, and wheel. DELSEY PARIS is renowned for its dedication to innovation, with products that feature advanced materials, unique security features, and ergonomic designs. The brand's iconic double-zipper security system and ultra-lightweight construction are just a few examples of the ways in which DELSEY PARIS stands out in the luggage industry. Embracing a philosophy of "Innovating to Foster Freedom," DELSEY PARIS merges timeless elegance with contemporary aesthetics, ensuring that each piece is as stylish as it is functional. Whether it's a weekend getaway or an international adventure, DELSEY PARIS is the trusted companion that makes every journey seamless and chic.
Written by the business, not verified by us.DELSEY PARIS (USA) (delsey.com) has a 3.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 26% give 1 star; The business has replied to 63% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-03.
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the stylish look, practical interior storage options, and lightweight design that makes packing for trips much easier. Many people also note that the wheels roll smoothly and appreciate the prompt, helpful assistance provided when sorting out order issues or replacements. Some reviewers were not happy with customer service, specifically mentioning unhelpful responses, ignored emails, and frustrating delays when asking for updates. A few other people also felt that the overall quality lacked proper durability, pointing out broken handles, damaged wheels, and faulty zippers after short trips.
Auto-generated from all reviews of this business. For reference only.Wow, thought these bags might just be another pretty face. But they are more than good looks! Smooth rolling, efficient space, good handle length, relatively lightweight. I bought the little roller bag and now will be coming back for the regular size carryon as well!
Thank you for your thoughtful review! We’re delighted your DELSEY exceeded expectations. Can’t wait to welcome you back for your carry-on!
Very rude over the phone only choice given is taken the bag to customer service to city or thrown away $400 bag.
We’re very sorry to hear about this experience. This is not the standard we aim for. Please reach out to us at [email protected] so we can make this right.
I had great experience with Delsey customer service. They answer questions, they provide solutions, they are very helpful. I will continue to use them, and encourage everyone to, because they stand behind their products.
Thank you for the kind words! We’re thrilled our team could help. Your trust means the world, and we look forward to supporting your travels for years to come.
There was a snafu in regards to delivery of the items I ordered, however, the communication and resolution was top notch. My items were delivered quickly and safely.
Thank you for your patience! We’re glad we could resolve the issue and that your DELSEY items arrived safely. Happy travels ahead!
Navy cosmetic case was offered at no charge as part of promotion but was not sent with suitcase which is lovely.
We’re sorry the cosmetic case didn’t arrive with your order. Please reach out to [email protected] so we can make sure it gets to you.
Hi If l could give a zero rating l would. I purchased the Peugeot 73cm 4 wheel truck. 12 months ago. The suitcase was bent on my first flight which was okay because l could still use it. Second flight the pin came out of the hinge somewhere in transit. When l removed the case off the carousel the lid was half open. Still okay, l buy a strap and hold it closed 25€. I contact the store where l bought the suitcase in Australia, they are very helpful, they give me DELSEY email, l contact in the company on 5 occasions with much the answer after sending photographs receipts everything they ask for, filling in a company form that said they couldn’t help unless this form was used. Answer : They couldn’t possibly help me they are very busy. 3 months while I was in France, they are way too busy with other people problems from bad manufacturing l expect, to be able to help me. I just need to know where to take to replace the pin in the hinge. I had a Lancel suitcase for over 10 years that performed extremely well on the long haul flights. Unfortunately l thought l was upgrading to new technology, alas l down graded to garbage that has 10 year warranty without service. Which means Jack nothing!!! Couldn’t be more disappointed 😞 the start date 15 September still not resolved.
We’re very sorry for the frustration and inconvenience you’ve experienced. This is not the level of service we strive to provide. Please contact [email protected] with your case details so we can escalate this and get a proper resolution as quickly as possible.
We went on our trip, got to our destination, got off the plane, we got our luggage and saw one of the wheel had been broken off by the baggage handler! British airways refused to take responsibility and pay for replacement wheel. However Delsey sent us a new replacement wheel as well as gave new luggage at no cost.
We’re so glad we could make things right! Thank you for sharing—here’s to many smooth-rolling adventures ahead with your DELSEY.
Perfect size, superior quality & great colour combo luggage.
One of the pulls on the front zipper was missing. I searched in the box and nothing. Please mail me another pull and I can put it on myself.
Terrible customer service, I ordered a suitcase a month ago, I still haven't received it, customer service ignores my emails.
I ask to change the color lugg I received, and I am getting the run around, very unhappy
Delsey Paris provides exceptional customer service and stands by their products! My luggage lost it's tires and I contacted them since it was still under warranty. Having all the documentation needed, they did not hesitate to send me a replacement. Latisha was extremely courteous and helpful, she ROCKS!!
I bought the DELSEY PARIS Air Armour Hardside Spinner Pine in three sizes. I love that they are light weight, maneuverable, and are in a beautiful color. Sadly, the 24" shell cracked. I contacted Delsey customer service. They replied the next day and replaced it 4 days later. Wow! I was impressed with their responsiveness. I greatly appreciated receiving the replacement.
I just received the bag I ordered and it looks fine even though I have not used it yet. However, my experi3nce with customer service is terrible. Clearly, Delsey does not want any repeat customers. They offered a 10% discount that was only valid for 48 hours after I made the purchase and I did not even receive or see the email until the 48 hours were up. How ridiculous is that. And when I sent a note complaining about this to customer service, I received nothing in return -not even an acknowledgement.
My suitcase was damaged on my return flight home. I contacted Delsey and got a response the next day asking for more details. I provided everything requested and a replacement is on the way. No fighting, no arguing just plain old amazing customer service.
I’ve been happily using my Delsey bag (purchased in Dubai) for many years. During a recent trip to Canada, the bag unfortunately got damaged. I contacted Delsey Paris to understand the procedure for repair or replacement, and to my surprise, I received a brand-new bag within a week! The customer service was outstanding—prompt, professional, and hassle-free. Special thanks to Latisha for her quick responses and clear communication through email. I truly appreciate the efficiency and excellent support. Absolutely thrilled with the experience!
I purchased a Delsey suitcase a few years ago and love it. On a recent trip, one of the wheels of my suitcase was damaged beyond repair and I reached out to customer service to purchase a replacement wheel. They were very responsive to all my emails for a parts request. Eventually, it was determined that they no longer stock the wheel I needed, so they SENT ME A BRAND NEW SUITCASE!!!!! I am thrilled to receive a replacement from the company and can't say enough about how professional and helpful they are. Great service! Five Stars!! Thank You!
Had an issue with my bag. Delsey support was very friendly. And outcome was to replace my bad. I got a replacement bag with one week. Great service. Keep it up.
such a good looking and well-made product. also light weight and easy to handle!
At the luggage carousel at the beginning of a trip, I discovered a wheel came of my Delsey suitcase. When I returned from my trip I contacted Delsey customer service and they helped me identify the style of suitcase I owned and the type of wheel that needed to be replaced. The wheel would be sent at no cost to me. A few days later they contacted me stating the wheel was on back order and it might take up to 10 weeks for me to receive it part. I had no travel plans and told them that was not a problem. Now with an October trip scheduled, I reached back out to customer services to see if there was an update on the status of the week. They informed me the part was still unavailable and they are going to send me a new suitcase. All of my emails were answered in a timely manner. Each communication was professional with a touch of friendliness. I like my Delsey luggage and am thrilled to receiving a replacement from the company.
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