Valerie was absolutely incredible and…
Valerie was absolutely incredible and effective at giving me the hand that I needed. Highly recommend
About DigiCert, Inc.
Data updated- Website
- digicert.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 105 reviews
- Replies to negative
- 0% (0/5)
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About this business
DigiCert's TLS/SSL Certificate solutions brings cutting-edge features that protect websites against known and future threats with a comprehensive advanced solution to secure unlimited servers with the strongest encryption and highest authentication available. DigiCert Inc. is a US-based technology company focused on digital security and headquartered in Lehi, Utah with international offices in Australia, Ireland, Japan, South Africa, Switzerland and United Kingdom.
Written by the business, not verified by us.Is DigiCert, Inc. legit?
DigiCert, Inc. (digicert.com) has a 4.8 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for their exceptional helpfulness and quick responses when solving technical issues. People deeply appreciate the knowledgeable staff members who guide them through various validation processes smoothly and efficiently. Consumers often mention that live chat agents are very friendly and dedicated to finding prompt solutions immediately. Some reviewers were not happy with communication, noting that emails went unanswered for days and assistance felt remarkably slow. A few other people also felt that complex support cases dragged on for weeks without ever receiving a proper resolution.
Auto-generated from all reviews of this business. For reference only.What people say
Edjane Pinheiro was very helpfull for validation process
In the process of validation for the renewing for a digital certificate i got stuck in a loop with the dns registers. Thanks to Edjane Pinheiro of the DigiCert validation support team i was able to continue with the process
Edjane Pinheiro was really helpful!!
Edjane Pinheiro was really helpful
They always provide timely support…
They always provide timely support compared to other CAs!
Horrid company
Horrid company, organization validations taking forever, account expiring for no reason, sales manager who is not replying, support cases going back and forth for literally months. Thank god this is the last year we are with this company.
Mitch Keyster at DigiCert Validation…
Mitch Keyster at DigiCert Validation Team was a super help!
Quick turnaround
Quick turnaround, great customer service. Mitch Keyster helped me get validated quickly. Thank you!
Was worked on by Wagiedah and I…
Was worked on by Wagiedah and I received the kindest and most effective assistance concerning a certificate at the validation phase. Thank you!
Chat Experience
I had a great experience with Mitch Keyster in chat support. He helped me to solve a problem quickly. I'm very happy with my chat experience. It was fast and very easy.
Amazing work, Daniela @DigiCert
A tricky validation... which we couldn't have completed without Daniela's assistance👏
Support provided efficiently
Once i succeed being connected to someone, i got answers to my questions and the agent was able to provide support
Great job done.
Hi I had a great experience with VITA. The assist was resolved faster. Phil
Great Support with Certificate Validation
I had a great experience working with Wagiedah. She helped me with the validation process for my certificate and made everything much easier to understand. She was professional, patient, and responsive throughout the whole process. Anytime I had questions, she guided me in the right direction and made sure things moved smoothly. Customer service like this makes a big difference. Thank you, Wagiedah, for your help and support — it was truly appreciated.
Very friendly service
Very friendly service, and solution oriented approach
easy issuance
the company made it easy to get certs issued with clear instructions.
Bernice was OUTSTANDING
Bernice was OUTSTANDING. I have been working with Digi for 9 years now, engineers to the people on the front line. Not that I have ever had bad service, couple times that were questionable. Bernice was in a class all of her own, her patience, knowledge, willing to stay on the call with me for the entire issue for 3 different certs was not something you see today in customer service. She could have easily said "thats not my department", "I dont work on that" or "let me get you to another team." She didnt say anything of the sort except, "Iet me see what I can do." This "can do" attitude is something that has been lost in today's world of customer service. I applaud Bernice and hope if I ever have an issue again that I get her or someone like her from the support team. Again, THANK YOU BERNICE for all the assistance you gave to me today!!!
Fast
Fast, reliable support. 1 min waiting time, and issue fixed within another 2 min. Thank you Mitch Keyster.
Wagiedah- Validation team
This one deserves a raise, in both pay and position. Was extremely helpful, respectful and understanding. Our customer was really stressed out(we are reseller) and the support delivered by Wagiedah made their stress go away, Wagiedah delivered as promised!
Great support chat with Mitch Keyster
Had a great support chat with Mitch Keyster. Helped me instantly to get my issue fixed. Great experience!
I hate validation calls
I hate validation calls, but Mitch Keyster got it done quickly. Thank you!
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