Founded in 2004 Direct Home Medical provides a premium range of sleep, oxygen and asthma therapy products to customers across the United States. We're here to help so give us a try. We like to make a big impression with swift service, low prices, quali...
Is DirectHomeMedical.com legit?
DirectHomeMedical.com (directhomemedical.com) has a 4.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Price. Last updated 2026-08-11.
What reviewers say
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Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight that the website is exceptionally well organized and easy to navigate, making the online ordering process extremely quick and convenient. Consumers also genuinely appreciate the remarkably fast delivery times and fair, highly reasonable prices offered across a wide variety of essential medical supplies and replacement parts.
However, some people mentioned occasional delays with shipping, alongside frustrating issues regarding slower order processing during certain operational days. A few customers additionally experienced unexpected difficulties with product returns or unwanted recurring subscription charges that required significant effort to resolve properly.
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I didn't find anything out of the ordinary about this company and its website in particular. The prices for the medical equipment I ordered were slightly less expensive than other major distributors/supply companies/online retailers, so I thought sure? Why not try a new website if I'm saving a few bucks. Then I found out they were currently have a discount and I used the code to save even more money which was great. Honestly, the best part about my experience with Direct Home Medical was their incredibly kind and helpful employee, Kathy. She emailed me quickly after my order to sort out an issue with my prescription, responded immediately, and worked with me to make the process simpler because I didn't have everything I needed on hand but she understood the importance of getting my shipment ASAP. I'm happy she works here and so too should be the board or whatever execs/senior people run this company. I interact with countless individuals on a nearly daily basis who work at hospitals, pharmacies, insurance companies, medical supply companies, offices, etc., and it becomes exhausting sometimes dealing with certain personalities when you just need assistance obtaining your medication or equipment or physical therapy. It would truly make a huge difference in my life if everyone was as easy, simple, and nice to work with as Kathy. Hope she's congratulated by her team and treated as she deserves!
Outstanding customer service support from Kristin and follow up support regarding my order. I have used your company for over 10 years of friendly knowledge and reliable service.
This company is terrible to do business with. 3/26/26 purchased their Trek S nebulizer which didn't work upon arrival. Called and they sent a replacement as I sent the first one back, the replacement did not work either. Sent the second one back 10 days ago, today 5/4/26 they have no record of the second units return and I am out of my $170.00 purchase price. These folks couldn't grab their own butts with both hands. PITIFUL !
Direct Home Medical had exactly what I needed at a very reasonable price
Direct Home Medical had exactly what I needed and wanted for oxygen cannulas and tubing
Prices were very reasonable -far better than other websites
Thank you.
This company is worthy of praise, not only provide high-quality merchandise, but the prices are reasonable and you receive what you are ordering will definitely be doing business in the future with this company thanks
The person I spoke with help ID the part I needed and I appreciated that. I am new to the device and how the process for supplies works. What annoyed me was the how bored he sounded with me,
Happy ordering from a business that is…professional
Happy ordering from a business that is professional and courteous. Customer service is the best. Products were delivered on time and without damage. That can’t be said about too many businesses. Simply, very happy with the entire experience. Thanks
I had been ordering from the company I was instructed to when I first received my CPAC machine. Their ordering system was by phone and after an unkown charge appeared on my credit card statement the day after my order I didn't want to order from them again.
I did a little research and saw a few people recommend DirectHomeMedical on Reddit and decided to try them. So far I'm happy.
DHM is the best business model. They care about customers. They always have the best deals and fast shipping. They will go far to satisfay their clients. I only deal with them for CPAP supplies.
Ordering from this company was a breeze. I felt a little funny entering information online, so I first called and spoke with a very pleasant representative. She was so helpful with confirming stock, shipping options, realistic timing expectations, etc. Everything she told me was completely accurate in the end. I uploaded my RX on their website, ordered on a Friday, and had my equipment on Monday. I will order from here again.
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