Very pleasantly professional with…
Very pleasantly professional with efficient use of time
Reply from Direct Line Cruises2026-07-31
Hello, Thank you for your kind review and for booking with us!
About Direct Line Cruises
Data updated- Website
- directlinecruises.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 203 reviews
- Replies to negative
- 100% (5/5)
Do you own Direct Line Cruises? Claim this profile for free and start replying to reviews.
About this business
With over 30 years in the industry, Direct Line Cruises has grown to become one of the largest and most trusted cruise-only travel agencies in the United States. By offering highly competitive fares, unbeatable promotions and 5-star customer support, Direct Line Cruises is the #1 choice for planning and reserving your dream cruise vacation. Popular cruise lines available through Direct Line Cruises include Carnival Cruise Line, Celebrity Cruises, Holland America, MSC Cruises, Norwegian Cruise Line, Princess Cruises, Royal Caribbean, Viking River and more.Read the Direct Line Cruises' reviews today. Once ready, book online at www.DirectLineCruises.com or call to speak with a cruise specialist at 1-877-731-1915. LEARN MORE
Written by the business, not verified by us.Is Direct Line Cruises legit?
Direct Line Cruises (directlinecruises.com) has a 4.9 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Travelers frequently highlight the exceptional customer service, noting that agents are incredibly patient, courteous, and always willing to go above and beyond to help. People consistently praise the staff for providing detailed guidance and seamless booking assistance for their family vacations. Consumers also appreciate the platform's user-friendly interface and highly competitive pricing options compared to direct bookings. Some people were dissatisfied with occasional communication delays, mentioning frustratingly long hold times when attempting to reach support over the phone. Reviewers also noted minor technical difficulties with computer systems or experiencing limitations regarding specific specialty dining and excursion bookings.
Auto-generated from all reviews of this business. For reference only.What people say
She saved me money on the cruise
Reply from Direct Line Cruises2026-07-31
Hi Winston, We love it when we can save our clients some money!
Knowledgeable
Patient. Knowledgeable. Pleasant
Reply from Direct Line Cruises2026-07-31
Hi Charles & Kathleen, Enjoy your cruise and thank you for booking it with us!
very fast comfirmation
Reply from Direct Line Cruises2026-08-03
Hi Guido, Thank you for booking with us. ,
ALWAYS POLITE NEVER A RUSH OFF,
Reply from Direct Line Cruises2026-07-31
Hi Harold, Glad to hear our agents were polite and didn't rush you during the booking process.
Audrey Walker she has become my friend…
Audrey Walker she has become my friend always a pleasure
Reply from Direct Line Cruises2026-07-31
Hi Thomas, We're glad Audrey has been able to assist you with your reservation!
Persistence to make the credit card…
Persistence to make the credit card work--excellent in call back
Reply from Direct Line Cruises2026-07-31
Hi Jack, Thanks for taking the time to post. Bon Voyage!
Just book it thru directlinecruises.com
We want to go to an Akaskan cruise next year. We could’ve booked somewhere else but we decided to book via directlinecruises after getting a call from Tammy. We knew we were in good hands after Tammy followed up on us and went the extra mile to make sure we are getting the best price for our cruise. Kudos to Tammy and to directlinecruises!
Reply from Direct Line Cruises2026-07-31
Hello, Have fun on your Alaska cruise and thank you for booking it with us!
As always your staff is 100%…
As always your staff is 100% professional
Reply from Direct Line Cruises2026-07-29
Thank you for saying that! Bon Voyage!
Extremely knowledgesble and courteous…
Extremely knowledgesble and courteous throughout our booking experience.
Reply from Direct Line Cruises2026-07-29
Hi Jeanne, We're glad to hear you had a good experience working with us.
My agent was knowledgeable
My agent was knowledgeable, personable and went the extra mile in getting me requested information.
Reply from Direct Line Cruises2026-07-29
Hi Nyal, We're glad you found our agent helpful in planning your cruise!
We always book with Direct Line…
We always book with Direct Line Cruises...the best deals, perks and availability. Reps are always professional and accommodating! Keep up the good work!
Reply from Direct Line Cruises2026-07-29
Hi Joanne, Thank you for taking the time to post a review!
Tammy was very professional
Tammy was very professional, knowledgeable, and friendly while assisting me with booking my Cruise. My husband and I have been using Direct Line Cruises to book our Cruises for several years and will continue to do so in the future!
Reply from Direct Line Cruises2026-07-31
Hi Joan, Thank you for choosing Direct Line Cruises time and time again.
Leslie was very patient with me and…
Leslie was very patient with me and very knowledgeable.
Reply from Direct Line Cruises2026-07-29
Hi Glenn, Thanks for booking your cruise with us!
Direct Line Cruises has been our go to…
Direct Line Cruises has been our go to travel agency for over 15 years. Always great customer service with Maggie being our latest super star to help us enjoy retirement with another cruise.
Reply from Direct Line Cruises2026-07-29
Hi Brian, Thank you for your loyalty through the years and for giving Maggie a "shout-out"
Always gracious with customers
Reply from Direct Line Cruises2026-07-29
Hi Norm, Thanks for sharing your experience.
Marie was the perfect help
Marie was the perfect help. She was very professional, calm and collected. She answered all of my questions and was very patient with me. Marie found all of the things I needed for this cruise. I’m very appreciative of your help! Sincerely, Judith A. Wallace
Reply from Direct Line Cruises2026-07-29
Hi Judith, Sounds like you enjoyed working with Marie. Thanks for booking with us.
I like the website
I like the website. Easy to use.
Reply from Direct Line Cruises2026-07-29
So glad you found our website easy to navigate!
most informative cruise travel agents
i have been cruising for over 20 years and i only use direct line cruises. they are informative and personable i can honestly say i have never had a bad experience or problem with this company. they make everything stress free!
Reply from Direct Line Cruises2026-07-27
Hi Marianne, Thank you for choosing Direct Line Cruises when you are looking to book a cruise. We appreciate your loyalty!
Kim was very helpful
Kim was very helpful. Helped me with all my questions
Reply from Direct Line Cruises2026-07-27
Hi Raymond, We're glad Kim was able to assist with your reservation.