With over 30 years in the industry, Direct Line Cruises has grown to become one of the largest and most trusted cruise-only travel agencies in the United States. By offering highly competitive fares, unbeatable promotions and 5-star customer support, Direct Line Cruises is the #1 choice for planning and reserving your dream cruise vacation. Popular cruise lines available through Direct Line Cruises include Carnival Cruise Line, Celebrity Cruises, Holland America, MSC Cruises, Norwegian Cruise Line, Princess Cruises, Royal Caribbean, Viking River and more.Read the Direct Line Cruises' reviews today. Once ready, book online at www.DirectLineCruises.com or call to speak with a cruise specialist at 1-877-731-1915. LEARN MORE
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Is Direct Line Cruises legit?
Direct Line Cruises (directlinecruises.com) has a 4.9 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Travelers frequently highlight the exceptional customer service, noting that agents are incredibly patient, courteous, and always willing to go above and beyond to help. People consistently praise the staff for providing detailed guidance and seamless booking assistance for their family vacations. Consumers also appreciate the platform's user-friendly interface and highly competitive pricing options compared to direct bookings.
Some people were dissatisfied with occasional communication delays, mentioning frustratingly long hold times when attempting to reach support over the phone. Reviewers also noted minor technical difficulties with computer systems or experiencing limitations regarding specific specialty dining and excursion bookings.
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Direct Line Cruises will be my First choice for future cruises.
I am very impressed with DLC and their staff. Connie and her supervisor, Denise, exceeded my expectations when booking a cruise and their dedication to getting it right for me. I have always booked my own cruises directly with the cruise line, but the savings and perks available changed my mind. They worked tirelessly to transfer my original booking to their agency and I am so thankful. I was skeptical until I saw the amount of savings choosing their agency would benefit me. What a dedicated and helpful staff. Thank you for working with me. DLC will be my first and only call when I book future cruises.
Reply from Direct Line Cruises2026-07-24
Hi Lynda, Welcome aboard! We're so pleased you chose to transfer your booking to us! We hope we will always exceed your expectations!
Connie
Spent a long time on the phone with me answering all my questions & was a big help. She really worked hard to get ncl to hold my reservation for 24 hours.
It made the difference!!
Called next night and booked it !!
Thank you Connie
Reply from Direct Line Cruises2026-07-22
Hi Scott, Glad to hear that Connie got you "cruise ready". Bon Voyage!
I spoke to Connie. She was very helpful helping me find a cabin mid ship.
She was knowledgeable about what deck would be best & found several cabins that were available.
She checked & found one mid ship that would be best.
I booked the cruise & she emailed my booking information.
I have used Direct Line cruises before they are great to deal with.
Reply from Direct Line Cruises2026-07-22
Hi Maxine, Thanks for taking the time to post your experience! Have fun on your cruise and thanks for booking it with us!
Debra was very patient and helpful. I spoke to her several times due to not knowing exactly what cruise we were looking for. She was able to help us book a cruise we would like.
Reply from Direct Line Cruises2026-07-22
HI Andre, Glad to hear that you found the perfect cruise! We wish you smooth sailing!
I have been using Direct Line Cruises to book my vacations, and they have consistently provided excellent service. Their team is always friendly, knowledgeable, and very helpful throughout the booking process. They have assisted me with multiple reservations and have been especially accommodating whenever my travel plans changed, which has happened from time to time. They always respond promptly and work hard to resolve any booking issues, making the entire experience stress-free. I highly recommend Direct Line Cruises to anyone looking for reliable and outstanding customer service.
Reply from Direct Line Cruises2026-07-22
HI Jessica, We really appreciate you taking the time to write such a lovely review. Thank you for booking with us!
Connie Buell was extremely professional, knowledgeable, and a pleasure to work with. She was always quick to respond to our questions and made the entire booking process smooth and stress-free.
We have worked with other cruise booking agencies in the past, and many of their representatives were either rude or overly pushy. Our experience with Connie and Direct Line Cruises was completely different. She provided outstanding customer service without any pressure.
This is our second time booking through Direct Line Cruises, and we look forward to using them again in the future. Their rates were very reasonable, and the excellent service made the experience even better. We highly recommend Connie Buell and Direct Line Cruises to anyone planning a cruise.
Reply from Direct Line Cruises2026-07-20
Hi Ed, Thank you for taking the time to share your experience of booking with Connie and Direct Line Cruises. We appreciate your business. Bon Voyage!
I needed to book a cruise for August 1st, but I accidentally booked the trip for July 25th, so I was in a really tricky situation and reached out for support. The response was super fast and accurate. I'm very thankful for how quickly you helped adjust the schedule. By changing the room, it looks like my group and I will be able to stay comfortably. Thanks to you, this MSC cruise trip will be a really happy and memorable experience. I hope you always stay healthy and that everything you do goes well. Thank you, Dena Hurd
Reply from Direct Line Cruises2026-07-20
Hello, So glad to hear that Dena was able to correct any issues you may have had with your reservation. Have fun on your cruise and thank you for booking it with us!
Dealing with DLC is always a pleasure. I always feeling they have my best interest. They a quick to return phone calls,and solve your concerns quickly and efficiently. I highly recommend DLC to anyone booking a cruise.
Reply from Direct Line Cruises2026-07-20
Hi Ed, Thank you for taking the time to write us such a wonderful review. Bon Voyage!
