With over 30 years in the industry, Direct Line Cruises has grown to become one of the largest and most trusted cruise-only travel agencies in the United States. By offering highly competitive fares, unbeatable promotions and 5-star customer support, Direct Line Cruises is the #1 choice for planning and reserving your dream cruise vacation. Popular cruise lines available through Direct Line Cruises include Carnival Cruise Line, Celebrity Cruises, Holland America, MSC Cruises, Norwegian Cruise Line, Princess Cruises, Royal Caribbean, Viking River and more.Read the Direct Line Cruises' reviews today. Once ready, book online at www.DirectLineCruises.com or call to speak with a cruise specialist at 1-877-731-1915. LEARN MORE
Written by the business, not verified by us.
Is Direct Line Cruises legit?
Direct Line Cruises (directlinecruises.com) has a 4.9 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Travelers frequently highlight the exceptional customer service, noting that agents are incredibly patient, courteous, and always willing to go above and beyond to help. People consistently praise the staff for providing detailed guidance and seamless booking assistance for their family vacations. Consumers also appreciate the platform's user-friendly interface and highly competitive pricing options compared to direct bookings.
Some people were dissatisfied with occasional communication delays, mentioning frustratingly long hold times when attempting to reach support over the phone. Reviewers also noted minor technical difficulties with computer systems or experiencing limitations regarding specific specialty dining and excursion bookings.
Auto-generated from all reviews of this business. For reference only.
I had a great experience booking with DLC. Jeanne Arrengo was pleasant and knowledgeable in helping me book the cruise. She explained what emails I would receive including travel ins and excursions.
I also line their loyalty program to earn points towards onboard credit amongst other items.
The prices and availability of cabins was better than other companies I looked at.
I had to call back to ask a question and the staff was quick to answer and assist me.
Overall, great service !
Reply from Direct Line Cruises2026-07-13
Hi Lady Di, Thanks for your comprehensive review and of course for booking with us. We appreciate your business.
John Tarantino has gone above and beyond in monitoring availability for our cruising needs as my husband now needs a handicapped cabin to continue
our cruising efforts. I give him a great big HUGG!
Reply from Direct Line Cruises2026-07-10
Hi John, Thank you so much for your kind words regarding John Tarantino. We are delighted to hear that he has provided such excellent support in assisting with your cruising needs, particularly in ensuring the necessary handicapped cabin arrangements for your cruise.
Marilyn was very helpful in transferring my cruise next credit to 2 other reservations I made on line. Saved me a lot of headache in calling the cruiseline directly.
She has also been quick to respond to my emails.
Reply from Direct Line Cruises2026-07-13
Hi Jocelyn, It's good to hear that Marilyn has been able to assist. Bon Voyage!
The woman who booked us was helpful
and patient. She returned my calls in a very timely fashion. She spent a lot of time and effort helping us get a cabin near the elevator because my husband needs a walker and cane. She provided me with an online site because I needed a certified birth certificate with a raised seal. If any questions come up, she said we could call her. So we are going to Bermuda in August, God willing.
Reply from Direct Line Cruises2026-07-10
Hi CG, Helping our clients navigate the planning process and finding the perfect cabin accommodations—especially when accessibility and comfort are involved—is very important to us! We are pleased to hear our agent was able to find a stateroom that makes navigating the ship easier for your husband.
Booked a cruise online while you were closed. Prior to booking had attempted to call when you were open, called to ask some questions but on hold until your hours were closed. Did this 2 times Left a voice message requesting a call back. 6 days later and still no call back. Poor customer service. Never returned my call.
Reply from Direct Line Cruises2026-07-09
Dear Karen,
Thank you for booking with Direct Line Cruises and for your continued loyalty. Please accept our sincere apologies for the extended hold time you experienced.
Due to a high call volume following our Independence Day Sale, our response times have been longer than usual. We appreciate your patience and completely understand the frustration this delay may have caused.
We are glad you were able to complete your booking online. We will have someone reach out to you shortly to see if there is anything else we can assist you with.
Thank you again for your feedback and for continuing to book with Direct Line Cruises.
Joanne was knowledgeable, courteous and patient. I appreciate Direct Line Cruises for their expertise!
Barbara Jablonski
Reply from Direct Line Cruises2026-07-08
Hi Barbara, Thank you for sharing your feedback with us. It is wonderful to hear that Joanne was so knowledgeable, courteous, and patient throughout your booking process.
