With over 30 years in the industry, Direct Line Cruises has grown to become one of the largest and most trusted cruise-only travel agencies in the United States. By offering highly competitive fares, unbeatable promotions and 5-star customer support, Direct Line Cruises is the #1 choice for planning and reserving your dream cruise vacation. Popular cruise lines available through Direct Line Cruises include Carnival Cruise Line, Celebrity Cruises, Holland America, MSC Cruises, Norwegian Cruise Line, Princess Cruises, Royal Caribbean, Viking River and more.Read the Direct Line Cruises' reviews today. Once ready, book online at www.DirectLineCruises.com or call to speak with a cruise specialist at 1-877-731-1915. LEARN MORE
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Is Direct Line Cruises legit?
Direct Line Cruises (directlinecruises.com) has a 4.9 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Travelers frequently highlight the exceptional customer service, noting that agents are incredibly patient, courteous, and always willing to go above and beyond to help. People consistently praise the staff for providing detailed guidance and seamless booking assistance for their family vacations. Consumers also appreciate the platform's user-friendly interface and highly competitive pricing options compared to direct bookings.
Some people were dissatisfied with occasional communication delays, mentioning frustratingly long hold times when attempting to reach support over the phone. Reviewers also noted minor technical difficulties with computer systems or experiencing limitations regarding specific specialty dining and excursion bookings.
Auto-generated from all reviews of this business. For reference only.
Very easy to find and book cruises online. Nice perks such as onboard credits, paid gratuities, specialty meals and reduced fare travel insurance. Being able to hold a reservation for a day or two or to schedule your final payment are convenient features. The person we deal with, Diane Pittel, is accommodating and easy to deal with. Overall we are very satisfied.
Reply from Direct Line Cruises2026-07-08
Hi Les, Thank you for taking the time to share your positive experience. We are delighted to hear that you find our online booking process convenient and that you have been enjoying our perks, such as onboard credits, prepaid gratuities, and specialty meals.
I'm very please with the service and deals I got with Direct Line Cruises! My only gripe is that it is not user friendly. All log ins have to be done via emails. Still wouldn't change it for my first booking
Reply from Direct Line Cruises2026-07-08
Hi Tiffany, Thank you for that feedback and I'll pass it to the team. And Thank you for booking your cruise with us!
My email request to SUPPORT was replied on Sunday and that was impressive!!!
My telephone message also got a reply. Very quick weekend responses!!!
Reply from Direct Line Cruises2026-07-08
We understand that questions regarding your travel plans can arise at any time, and we strive to provide timely, responsive service, even over the weekend!
Our agent Pat was very knowledgable, helpful and easily contacted. We planned a cruise with 3 cabins , for 10 people. She walked us through all of the options seemlessly, and made sure that we were all booked together for our nightly dinner reservations. I would recommend Direct Line Cruises to anyone planning a cruise! Thank you Pat!
Reply from Direct Line Cruises2026-07-08
Hi Holly, I am delighted to hear that Pat provided such knowledgeable and helpful service while coordinating your group's cruise. Ensuring that all ten of you were seamlessly booked together, especially with your dinner reservations, is exactly the level of attention to detail we strive to provide.
They have extremely pleasant and helpful staff. I'm a multiple repeat customer, and always get a wonderful deal with DLC! Helpful hint...book on a holiday for even MORE OBC than the generous OBC they regularly give! I've never had any problems with DLC! They make life easy and give you the best bang for your buck I have found. And I am a big 'researcher'!
Reply from Direct Line Cruises2026-07-06
Hi Adele, Thanks for that wonderful testimonial and for your loyalty! We appreciate your business.
Our representative was extremely patient while we worked through alternative options for our cruise. We followed her recommendation for an alternative cruise line and we feel she went above and beyond to assist us in
Making a great choice.
We’re hoping we will use her again to book more cruises in the future!
Reply from Direct Line Cruises2026-07-06
Hi Helen, We're glad to hear that our agent took the time to find you a perfect cruise! Bon Voyage!
Agents are knowledgeable, helpful, clear and efficient. Prices vary from good to great (look for group sales). A small, family-run business. Highly recommended.
Reply from Direct Line Cruises2026-07-06
Hi David, Thanks for sharing your experience, and of course, for booking with us!
Very easy to book. Website has lots of good information. Appreciate that travel insurance & shore excursions (not through cruiseline) options are all available in one spot!
Reply from Direct Line Cruises2026-07-03
Hi Christine, We appreciate you sharing your experience, and of course, for booking with us!
I was able to get answers to my many questions and helpful tips.
Reply from Direct Line Cruises2026-07-06
Hi Angela, I'm glad I could provide the answers you needed and that you found the tips helpful. Please don't hesitate to reach out if you have any other questions as you prepare for your upcoming trip.
have booked over 15 cruises with Directline Cruises since they gave the BEST prices and perks—ALL the agents have been personable and go out of their way to assist you—the best in the industry!!!!
Reply from Direct Line Cruises2026-07-03
Hi Linda, We know there are so many places where you could book a cruise. We appreciate that you choose Direct Line Cruises! Thank you!
