Doggy Plan is an online platform designed to help dog owners of all experience levels train their furry companions. With a focus on dogs of all ages, our platform is filled with easy-to-follow instructions, expert advice, and helpful tips to ensure that you and your dog get the most out of the training process. Whether you're dealing with a brand new puppy or an older dog with bad habits, Doggy Plan has everything you need to achieve your training goals.
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Is doggy-plan.com legit?
doggy-plan.com (doggy-plan.com) has a 2.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Animals & Pets and its reputation is poor. 53% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; 6 of them were added in the last 12 months. Last updated 2026-08-28.
Didn't find any useful tips that were very important for my case. The courses were progressive and well thought out, but my case was complicated. Started too late.
Reply from doggy-plan.com2024-12-25
Hi,
Thank you for your feedback.
We’re sorry to hear that the tips didn’t fully address your specific case. It sounds like you were dealing with a particularly complex situation.
If you’d like, feel free to reach out and share more details—we’d love to try and provide additional resources or guidance to support you. Thank you for giving our courses a try
Best regards,
Doggy Plan Support Team
Got a charge of $120
Do not remember signing up for the service
unempathetic unethical company
Reply from doggy-plan.com2024-12-29
Dear Alley,
We’re truly sorry to hear that your experience hasn’t been what you expected, and we understand how frustrating this can be.
To clarify, 119.99 part of a 6 month subscription, which was selected on the initial page where you purchased the trial. The details regarding subscription are clearly outlined on the payment screen, so you could make an informed decision before proceeding.
That said, our priority is ensuring you have the support you need. We’re available 24/7, and would love to help clear up any questions or concerns. You can easily reach us through any of the following ways:
1. Email us directly at [email protected]
2. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner.
Please don’t hesitate to reach out. We’re here to assist you!
The original videos do not reflect many difficult situations that I encountered on my daily walk. I did not find the inner advice that is very important for my case.
Reply from doggy-plan.com2024-12-23
Dear Macon,
Thank you for your review!
We are sorry to hear that our course did not meet your expectations. However, we are committed to ongoing improvements, and your comments are greatly valued and will be taken into account.
If you have any questions - please do not hesitate to let us know for further assistance!
Best regards,
Doggy Plan Support Team
I randomly got a charge for $120 from this company but don't know what it is. No idea how they got my information. I keep sending emails and they absolutely refuse to acknowledge I didn't sign up for whatever bullsh*t they're selling. If I subscribed to something then why wasn't I getting emails the last 6 months?
Reply from doggy-plan.com2024-12-29
Dear Joshua,
We’re truly sorry to hear that your experience hasn’t been what you expected, and we understand how frustrating this can be.
To clarify, 119.99 is part of a 6-month subscription, which was selected on the initial page where you purchased the trial. The details regarding subscription are clearly outlined on the payment screen, so you could make an informed decision before proceeding.
That said, our priority is ensuring you have the support you need. We’re available 24/7, and would love to help clear up any questions or concerns. You can easily reach us at [email protected].
Please don’t hesitate to reach out. We’re here to assist you!
Easy and stress-free. Excellent source of information.
Reply from doggy-plan.com2024-12-21
Dear Wayne,
Thank you for the wonderful feedback!
We're so glad you found the experience easy and stress-free.
We're here to provide helpful information whenever you need it
The information provided was thorough and easy to understand and apply.
Great resource. My dog will begin training as suggested.
Reply from doggy-plan.com2024-12-18
Hello!
Thank you so much for your kind words!
We’re delighted to hear that you found the information thorough and easy to understand.
It’s wonderful to know you’re starting your dog’s training with our suggestions—your dedication will surely make a big difference!
Happy training!
I spend a lot of time at home with my dog and these exercises are very valuable for his overall obedience!! Thanks so much for the suggestions that I can do at home without investing in a expensive trainer who can only come once a week. Thanks.
Reply from doggy-plan.com2024-12-18
Hello!
Thank you so much for your wonderful feedback!
We’re thrilled to hear that the exercises have been valuable for your dog’s obedience and that you’ve been able to incorporate them into your routine at home.
Our goal is to make training accessible and effective, so it’s great to know the suggestions are helping you build a stronger bond with your dog without the need for costly trainers.
If you have any questions or need further tips, don’t hesitate to reach out. We’re always here to support you on your training journey!
Very good dog training app, I think it's worth the money, but you have to be careful that they don't automatically charge you without your knowledge. Customer support is very quick to respond and resolve any issues, and they are very nice to talk to for any questions.
Reply from doggy-plan.com2024-12-16
Dear Chuck,
Thank you for sharing your feedback!
We're glad to hear you find the app valuable and that our customer support has been helpful.
We'll take note of your comments about automatic charges to ensure our processes are as clear as possible.
If you have any further questions or need assistance, we're here to help!
This course has become a must for my puppy's training.
I would highly recommend this course to any new dog owner, big or small.
Reply from doggy-plan.com2024-12-16
Dear Bernie,
Thank you so much for your kind words!
We're thrilled to hear that the course has been so helpful for your puppy's training.
Your recommendation means a lot to us, and we're excited to continue supporting you on this journey! 😊🐾
I think this is a very good course. Things are well explained. It’s a little different with it being dubbed, but overall has great information and the videos are very helpful. I’ve watched this course multiple times.
Reply from doggy-plan.com2024-12-07
Dear Tara,
Thank you so much for your thoughtful feedback! 😊
We're thrilled to hear that you find the course valuable and well-explained. We understand that the dubbing may feel a bit different, but we're glad it's not taking away from the helpfulness of the content.
It's wonderful to know you've revisited the course multiple times—your dedication is inspiring!
If you have any suggestions or need assistance, feel free to reach out. Happy training! 🐾✨
Great resource for dog training. Quick responses to any query.
Make sure you keep track of annual subscription dates to avoid any issues.
Reply from doggy-plan.com2024-11-25
Dear Murray,
Thank you so much for your feedback! 😊
We truly appreciate your kind words. They mean a lot to us.
If you need any further assistance, please don't hesitate to reach out.
Kind regards,
Doggy-Plan Support Team
This is a company who cares only about money and trapping you into the subscription model. They did not notify of me of an upcoming resubscription charge before taking it from my card. When contacting them they promptly cancelled but refuse to offer a refund citing absurd reasons. I was not asking for my original investment to be refunded just the recent unnotified charge to my account. They only care about getting your money. I'm sure writing this will matter little to them since they obviously don't care about customer service or retention. Find another more reputable business to help you train your dog.
Reply from doggy-plan.com2024-11-25
Dear Jill,
Thank you for taking the time to leave your review.
We regret to hear that you were unaware of your subscription. Please rest assured that all relevant information is provided during the sign-up process.
We would love the opportunity to make things right and ensure you get the most out of our service.
Our Support Team has already contacted you via email to help you and provide you with the best resolution, however, we are still waiting for your reply.
We strive to improve your experience with us and look forward to your reply!
Kind regards,
Doggy-Plan Support Team
Customer service is atrocious, don't buy into their money back guarantee, their methods are poor and you only have 30 days from purchase and need to prove they are rubbish. Also they will take money from your account to re-subscribe so ensure you don't get caught in their trap as they will absolutely refuse to refund this awful company, terrible product and the worst customer service I have experienced... ever!
Reply from doggy-plan.com2024-11-21
Dear Jax,
Thank you for taking the time to share your feedback. We are very sorry to hear about your negative experience, and I want to assure you that we take your concerns seriously.
We aim to provide clear communication about our policies, including our money-back guarantee and subscription terms on the Payment Page, and we regret that your experience has fallen short of expectations. We understand how frustrating this must be, and we sincerely apologize for any inconvenience caused.
If you’re open to discussing this further, we`d be happy to review your account to see if there’s anything we can do to address your concerns.
Thank you again for sharing your experience. Your feedback is invaluable in helping us improve our service and processes.
I'm very angry, I never know they're going to charge me more, I mean 119 pound for what?
I would give 0 star as well.
Reply from doggy-plan.com2024-11-21
Dear Magdolna,
We are truly sorry to hear about your frustration and disappointment. We completely understand how upsetting an unexpected charge can be.
We strive to make our billing and subscription terms as clear as possible, and we regret if this was not your experience.
To clarify, 119.99 is part of a 6-month subscription, which was selected on the initial page where you purchased the trial. The details regarding subscription are clearly outlined on the payment screen, so you could make an informed decision before proceeding.
That said, our priority is ensuring you have the support you need. We’re available 24/7, and would love to help clear up any questions or concerns.
If I could give zero I would.
I am appalled by this company's lack of customer service and care.
Like others I too fell for the autorenewal to the tune of £119.00
I have reported this company to OFT Gibraltar and have included a link to these reviews as evidence of poor trading practices and lack of customer support or care.
I have not received ANY communication from this company since taking my money.
I cannot recommend
Update: having been in constant contact with customer service and following contact with OFT Gibraltar I have received a full refund. Please be careful if you choose to engage with this company.
Reply from doggy-plan.com2024-11-21
Dear Customer,
Thank you for sharing your experience. We sincerely apologize for the frustration and disappointment you faced with our service. Your concerns regarding the unexpected auto-renewal and lack of communication are entirely valid, and we regret that your experience was not up to our standards.
We are glad to hear that your refund has been processed successfully, and we appreciate your persistence in resolving the matter. Your feedback has been noted, and we will use it to improve our processes and communication to prevent similar situations in the future.
If there’s anything further we can do to assist you, or if you’d like to share additional feedback, please don’t hesitate to contact us. Your experience matters, and we are committed to making things right.
Awful company.
Paid for what i thought was 3 months of training on special offer, couldn’t even get past 5 minutes in the videos as they were AI generated, it was ridiculous. 3 months later £79.99 was removed from my account with no warning. I contacted doggy plan to get a refund as i had no idea i was in a subscription with them, and i asked for the subscription to be cancelled, never heard anything back and 3 months later here we are again with £79.99 trying to be removed from my account. I’ve had to email again to get it cancelled however from my experience, it seems they ignore your requests and continue to steal money from your account. Absolutely disgusting. Let’s hope it gets cancelled and they refund me, not that i have much hope of that.
Avoid at all costs
Reply from doggy-plan.com2024-11-13
Dear Emma,
Thank you for taking the time to leave your review.
Please be assured that we are always committed to addressing any concerns our customers may have. If you have not yet received a response, it is possible that we did not receive your inquiry, as we strive to respond promptly and attentively.
If there is still anything we can assist you with, please do not hesitate to reach out to us at [email protected]. We are always happy to help!
Kind regards,
Doggy-Plan Support Team
Updating review as they did issue a partial refund, when it was initially refused.
Reply from doggy-plan.com2024-11-21
Dear Michael,
Thank you for updating your review and for acknowledging the partial refund we provided. While we regret that your initial experience did not meet expectations, we are glad we could work toward a resolution.
Your feedback is invaluable, and we’ll continue to use it to improve our processes and ensure better experiences in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
We truly appreciate your patience and understanding.
Trials automatically roll into plans w/no advance notice - but responsive customer service
I am updating my review to 3 stars, because the company's customer service is very responsive and took my original review seriously. They reached out and asked me how they can make it right, which included discounts and other training materials, along with a refund of the renewal.
I can not (in good conscious) give it higher than a 3-star rating, as I never actually used the service. So I cannot comment on how effective or user-friendly it is. Website seems easy enough to navigate, which is a plus.
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I had signed up for a paid trial and after realizing I didn't really have time for it, I had cancelled. Unfortunately, I did not hold onto the cancellation request for the last 5 months. And I had not realized the cancellation was not completed, as I got charged for the next 6 months. (Yes this was my fault for not keeping the confirmation). I reached out again, as I was charged $120. However, it is stated in the Terms of Use:
"A trial subscription provides you access to the Service for a specified period, as it is outlined when you sign up for the trial. Unless you cancel before the end of the trial, your access to the Service will automatically continue and it will seamlessly transition into the subscription plan. In such a case you will automatically be charged without further notice."
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I was fully expecting to take the $120 hit, since I did not confirm the cancellation several months ago, nor did I hold onto a copy of my request. The fact that they read reviews and reached out makes me feel better. I did ask that they consider changing their methods and start to email customers when renewals are coming up. But I would suggest anyone considering using The Doggy Plan to just mark their calendar for renewals and to hold onto confirmations (if need be).
Reply from doggy-plan.com2024-11-21
Dear Kellie,
Thank you for taking the time to update your review and share such thoughtful feedback. We’re pleased to know that our customer service efforts left a positive impression, and we truly appreciate your understanding and fairness in assessing the situation.
We recognize the importance of clear communication regarding renewals and cancellations, and your suggestion to send renewal reminders is an excellent one. Feedback like yours helps us identify areas where we can improve, and we’ll take it into consideration as we refine our processes.
If you ever decide to revisit the service in the future or have any additional suggestions, we’re here to help. Thank you again for giving us the opportunity to make things right.
Wishing you all the best!
As others have noted, this is a scam. It is not clear that it is a subscription, otherwise I would have immediately unsubscribed. Customer service is just an automated refund rejection.
Reply from doggy-plan.com2024-11-21
Dear James,
Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be when there’s confusion about subscription terms.
We wanted to follow up as we reached out to you with a resolution and would love to address any remaining concerns. If you didn’t receive our previous communication, please let us know, and we’ll be happy to provide further assistance. We are committed to resolving this and ensuring you have a positive experience with us.
Your feedback is important, and we’re continuously working to improve our service and transparency. Please don’t hesitate to reach out if there’s anything we can do for you.
Thank you for your patience.
I did not subscribe to this program, but have been charged nearly 3 times for a subscription to a product I’ve never received or accessed. The only emails I’ve received are the payment receipts from PayPal. Beware of this company!
Reply from doggy-plan.com2024-10-31
Dear Joni,
We sincerely apologize for any inconvenience this may have caused. It appears there may have been some confusion or misunderstanding regarding your situation. Please be assured that we are fully committed to resolving any issues our customers may encounter.
We kindly invite you to reach out to us at [email protected] so that we may assist you promptly.
We look forward to hearing from you soon!
Kind regards,
Doggy Plan Support Team
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