Doggy Plan is an online platform designed to help dog owners of all experience levels train their furry companions. With a focus on dogs of all ages, our platform is filled with easy-to-follow instructions, expert advice, and helpful tips to ensure that you and your dog get the most out of the training process. Whether you're dealing with a brand new puppy or an older dog with bad habits, Doggy Plan has everything you need to achieve your training goals.
Written by the business, not verified by us.
Is doggy-plan.com legit?
doggy-plan.com (doggy-plan.com) has a 2.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Animals & Pets and its reputation is poor. 53% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; 6 of them were added in the last 12 months. Last updated 2026-08-28.
No idea who these guys are. Charged me for 3 months.
Company contacted me and straightened things out. Thank you.
I absolute hate companies that roll over free trials without notice. They know this will happen more often than not. We still don’t know how we ended up subscribed. So a friendly reminder would have gone a long ways to avoiding all this hassle.
Reply from doggy-plan.com2024-11-21
Dear Gary,
Thank you for sharing your feedback, and we are glad we could resolve the issue for you. We truly apologize for any inconvenience caused and understand your frustration with subscription renewals, especially when they don’t meet your expectations.
We strive to provide clear communication about subscription terms and auto-renewals, but we acknowledge that a reminder before renewal could have helped avoid this situation. Your suggestion is valuable, and we`ll be sharing it with our team to consider for future improvements.
If there’s anything more we can do or if you have additional suggestions, please don’t hesitate to reach out. We’re here to help and truly appreciate your input as we work to provide a better experience for all our users.
Thank you for your patience and understanding.
Dear Dara,
Thank you for taking the time to leave your review.
We sincerely apologize for any negative impression you may have received. Please know that we are committed to assisting our customers and ensuring a positive experience.
Please contact us at [email protected], so we can promptly and effectively resolve any issues.
Kind regards,
Doggy Plan Support Team
Terrible. The videos are rubbish AI generated voiced badly mistimed over a seemingly not much related video in another language I think. However, the worst of it is, you sign up to a subscription without realising which is twice the price. Suddenly got a 119.99 bill and the only notification was from PayPal. Nothing from doggy-plan. No reminders, nothing. I had no idea. Hadn't used it for over 5 months.
.
EDIT. After a little to-ing and fro-ing, I did get a full refund for the surprise payment. I hope they change wording and make it clearer what you are signing up to in future and let you gave a taster of 1 video before you decide to buy so you can see what they actually are like but that's unlikely. Anyway, I have a refund without too much of a fight.
Reply from doggy-plan.com2024-10-29
Dear Victoria,
Thank you for taking the time to leave your review.
We sincerely apologize for any negative experience you may have had with us. We understand the importance of transparency and clarity in subscription plans, and we apologize if this information was not communicated effectively during your sign-up.
If there is anything we can do to assist you, please do not hesitate to contact us. We would be more than happy to help.
Kind regards,
Doggy Plan Support Team
This company is BS, I signed up with a new puppy as the price seemed reasonable for an at home plan. There was no indication in the purchasing agreement that it was a subscription and you would be charged $119 USD after 6 months, unless you scroll through a ridiculous amount of fine print. There is no account page on their site so you wouldn't even know you had a payment schedule or the amount due after 6 months. I got charged this morning and their customer service is a complete joke. This company is deceitful and a complete scam. They even indicate in their bs refund policy they are going to charge you without warning, if that doesn't scream FRAUD I don't know what does.
Editing my review, it took some back and forth but I managed to get a refund. Still leaving 1 star as the experience was still awful. I also wanted to point out that I purchased a 12 week plan, why would anyone need a subscription every 6 months for something that should be completed in 12 weeks. I honestly don't know which of my several points finally had them agree to a refund, but I am appreciative they granted it.
Reply from doggy-plan.com2024-10-25
Dear Rebecca,
Thank you for taking the time to leave your review.
We sincerely apologize for the negative experience you had with us. Subscription information is provided during the sign-up process, and we regret if it was not sufficiently clear.
We highly value our customers, which is why we have processed a refund for your payment.
We are eager to enhance your experience with us, so please do not hesitate to reach out to us.
Best regards,
Doggy Plan Support Team
Rip off company. Avoid at all costs. So much for Doggy Plan, more like dodgy plan. They take renewed subscriptions at an inflated cost and don't even email to remind you of the upcoming renewal and just take your money, not giving you a chance to cancel before the renewal date. When you try to get a refund on the same day they say it doesn't comply with there T&Cs. They have just taken £120 off of me for a service I didn't use after the first few days. Absolutely scandalous.
Reply from doggy-plan.com2024-10-26
Dear Manda,
Thank you for taking the time to leave your review.
We regret to hear that you were unaware of your subscription. Please rest assured that all relevant information is provided during the sign-up process. Additionally, our team is highly responsive and always available to assist with any concerns.
Rest assured, we take refund requests seriously and are committed to finding the best possible solutions for our customers.
If there is anything we can do to assist you, please do not hesitate to contact us at [email protected]. We would be more than happy to help.
Kind regards,
Doggy Plan Support Team
This is a scam. It's unclear from the start that you're purchasing a subscription rather than a one-time training program. I sent an email per the company's cancellation instructions in July. They still charged me for August, September, and October. I emailed again today and threatened litigation. That got a response, and I took a screen shot of the confirmation of cancellation. We shall see if they actually stop charging me or not.
Reply from doggy-plan.com2024-10-27
Dear Ericka,
Thank you for sharing your feedback with us. We sincerely apologize for any confusion or frustration you may have experienced.
Our Support Team has already contacted you via email to help you and provide you with the best resolution, however we are still waiting for your reply.
We strive to improve your experience with us and look forward to your reply!
Kind regards,
Doggy Plan Support Team
*** Update - after speaking with customer service for a few more hours they have decided that they have offered a refund in full. I am thankful that they have gone this but would have been nice if this had been done first time rather than the added stress of back and fore. this is why a middle rating now. ***
Contacted the customer service as my puppy had passed away, the auto renewal had taken the payment this day. asked for a refund and received a generic send a video of the dog to prove this product hasn't worked.
then a sentence saying, oh you probably cant do that. absolutely appalling.
Reply from doggy-plan.com2024-10-21
Dear Richard,
Thank you for taking the time to leave your review.
We sincerely apologize for the inconvenience caused. Rest assured, we take refund requests seriously and are committed to finding the best possible solutions for our customers.
We would appreciate the opportunity to improve your experience with us. Please don't hesitate to reach out so we can address any concerns you may have.
Kind regards,
Doggy Plan Support Team
This is the worst company ever. Do not use their services. They do not work. We stopped using them after 1 week of nothing changing not even slight changes. They billed us unexpectedly for a 6month charge, we cancelled day of, and they refused a full refund after we haven’t even used the services for MONTHS! When we called them out on their poor subscription policy they said there is no exceptions. Unreal. Do not fall for this companies crap.
Reply from doggy-plan.com2024-10-19
Dear Dominique,
Thank you for taking the time to leave your review.
We sincerely apologize for any negative impression you may have had of our service. We have reached out to you regarding your refund and are committed to resolving your concerns as quickly as possible.
Your satisfaction is important to us, and we continuously strive to enhance our service. We look forward to hearing back from you soon!
Kind regards,
Doggy Plan Support Team
Amazing customer service and product. Highly recommend!!
Reply from doggy-plan.com2024-10-19
Dear Matt,
Thank you for taking the time to leave your review.
Thank you for your kind words; they mean a lot to us. Wishing you a successful training experience!
If you need any assistance, please do not hesitate to reach out to us.
Kind regards,
Doggy Plan Support Team
Repeat charges on videos that are too painful to watch in full. This is utter garbage. Avoid it at all cost, or it will cost you, like it has me.
Reply from doggy-plan.com2024-10-14
Dear Customer,
Thank you for your review.
We sincerely apologize that our videos did not meet your expectations. We are committed to improving your experience with us, and we encourage you to reach out to us directly at [email protected].
Your satisfaction is our top priority, and we greatly value your feedback!
Kind regards,
Doggy Plan Support Team
Worthless product and terrible customer service. I requested a refund the same day my card was charged for subscription renewal. I was recently laid off and had forgotten to cancel it. They refused my refund request. I told them about my current hardship, but they didn't care. Horrible company.
Reply from doggy-plan.com2024-10-13
Dear Stracey,
We sincerely regret that you had a negative experience with us. Please rest assured that we are fully committed to resolving any issues our customers may have. Our Support Team has already contacted you via email to help you and provide you with the best resolution, however we are still waiting for your reply.
We strive to improve your experience with us and look forward to your reply!
Kind regards,
Doggy Plan Support Team
Truly, truly appalling.
The repeat charges mount up, it ends up costing you a fortune.
But the content.. it is embarrassingly dreadful. What should be just 5 minutes is dragged out to 25 minutes. It is excruciating to listen to, repetitive and barely better than common sense. You will learn NOTHING from this and it will not help you or your dog.
I used it for about 2 weeks and then abandoned it. Forgot about it and incurred a total of US$192 of charges before I noticed. It was difficult to find a way to cancel, but I managed eventually.
However someway, somehow, I managed to have a 2nd account. I have only just managed to cancel that one, another US$168 wasted. I contacted them and asked if, in good faith, they would refund the 2nd account. Outright refusal.
This outfit is based in Limassol, Cyprus. The billing name on your CC or Paypal will change - that is a flag that they are being accused of cheating people.
Learn from my foolishness and experience and....AVOID, AVOID, AVOID
Reply from doggy-plan.com2024-10-04
Dear Gus,
Thank you for taking the time to leave your review.
We sincerely apologize for any negative experience you may have had with us. We understand the importance of transparency and clarity in subscription plans, and we apologize if this information was not communicated effectively during your sign-up. Your feedback is invaluable in helping us identify areas for improvement, and we appreciate you bringing this matter to our attention.
We would appreciate the opportunity to improve your experience with us. Please don't hesitate to reach out at [email protected] so we can address any concerns you may have.
Kind regards,
Doggy Plan Support Team
SCAM...Just sucking funds from me and no way to cancel. B's'i't
Reply from doggy-plan.com2024-10-03
Dear Paulina,
Thank you for sharing your experience with us. I’m sorry to hear about the trouble you've had canceling your subscription, and I can completely understand your frustration. Rest assured, we are here to help resolve this for you.
Please reach out to our support team, and we’ll assist you with canceling your subscription and addressing any other concerns you may have. You can contact us in any of the following ways:
-Email us at [email protected]
-Submit a request via our contact form: https://doggy-plan.com/questionary/contacts
-Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner.
We’re here to assist you and ensure that everything is taken care of as quickly as possible.
Best regards,
Doggy Plan
BEWARE OF THIS COMPANY. IT IS A SHAM
Agree with previous reviews - they do not refund your money. They do respond quickly to tell you they do not refund monies unless VERY specific criteria is met.
Once you pay you funds - be sure to cancel as they will send you NO communication to let you know your renewal is due - they will just charge you.
I Initially put in the review, they then put in a very kind response (below) but it was all a sham - they offered a refund that has never come about. BEWARE
Reply from doggy-plan.com2024-10-03
Dear Lyn,
We’re truly sorry to hear that your experience hasn’t been what you expected, and we understand how frustrating this can be.
Our support team is working in accordance with money-back guarantee, and we are sorry to know that you are not satisfied with that.
That said, our priority is ensuring you have the support you need. We’re available 24/7, and would love to help clear up any questions or concerns. Nevertheless, we are ready to help you out and provide you withe the best possible alternative:
Email us directly at support@doggy-plan
Submit a request via our contact form: https://doggy-plan.com/questionary/contacts
Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner.
Please don’t hesitate to reach out. We’re here to assist you!
Absolutely god awful company. Charge you the money and don't send the product. When you email them for a refund, they communicate in templates and don't answer specific questions. They refuse refunds as per their policy, when you never received the product, and therefore have no way of contacting the company to cancel the service. I have been fighting with them for days, and even after agreeing to submit a refund, they won't tell you for how much and it will be some random dollar amount. Seems odd that my bank has no record of the refund and when you ask them to provide proof that the money was refunded they'll reply in 24 hours and ensure you it was refunded but won't be on your statement. This is not how this process works. I would recommend refuting the funds with your bank as soon as possible. It is not worth the hassle of dealing with their customer service, lacking poor English, math, and communication skills.
Reply from doggy-plan.com2024-10-02
Dear Lauren,
Thank you for taking the time to leave your review.
We sincerely apologize for any negative experience you may have had with us. Your feedback is invaluable in helping us identify areas for improvement, and we appreciate you bringing this matter to our attention.
Rest assured, we take refund requests seriously and are committed to finding the best possible solutions for our customers.
If there is anything we can do to assist you, please do not hesitate to contact us. We would be more than happy to help.
Kind regards,
Doggy-Plan Support Team
Been trying to cancel this so far they have taken over £300 from and got nothing back- this is definitely one for watchdog (which I have contacted) I WANT MY MONEY BACK !!!!!!
Reply from doggy-plan.com2024-09-28
Dear Trish,
Thank you for taking the time to provide your feedback.
We are sorry to hear that our course did not meet your expectations. However, your feedback is invaluable to us as it helps us to identify areas for improvement.
Please know that we are committed to addressing any concerns our customers may have. We carefully review all refund requests to ensure our policy is fair and effective for our users.
We would appreciate the opportunity to improve your experience with us. Please don't hesitate to reach out so we can address any concerns you may have.
Kind regards,
Doggy Plan Support Team
Disgusting company
I discovered 5 months worth of payments (£250) taken from bank for an account for doggy-plan.com which I never set up - never even heard of them before!
I contacted them and they could not care less. Would not even acknowledge that I clearly did not have any account associated to my name or email. No way they were going to give me a refund.
I had to report as fraud and am trying to claim though bank.
Do not use this fraudulent company!
Reply from doggy-plan.com2024-09-28
Dear Chloe,
Thank you for taking the time to leave your review.
We sincerely apologize for any negative experience you may have had with us. We understand the importance of transparency and clarity in subscription plans, and we apologize if this information was not communicated effectively during your sign-up. Your feedback is invaluable in helping us identify areas for improvement, and we appreciate you bringing this matter to our attention.
Rest assured, we take refund requests seriously and are committed to finding the best possible solutions for our customers.
If there is anything we can do to assist you, please do not hesitate to contact us. We would be more than happy to help.
Kind regards,
Doggy Plan Support Team
Total scam. Do not open the instagram page. They charged me $119.99 which was unauthorized. I had to make a report for American Express so they would not pay the HORRIBLE COMPANY
Reply from doggy-plan.com2024-09-28
Dear Sherri,
Thank you for taking the time to leave your review.
We sincerely apologize for any negative experience you may have had with us. We understand the importance of transparency and clarity in subscription plans, and we apologize if this information was not communicated effectively during your sign-up. Your feedback is invaluable in helping us identify areas for improvement, and we appreciate you bringing this matter to our attention.
If there is anything we can do to assist you, please do not hesitate to contact us. We would be more than happy to help.
Kind regards,
Doggy Plan Support Team
Total scam I just click on it to look but did not authorize a $119’oo payment. I had to cancel my credit card cause they wouldn’t stop trying to charge me. I don’t have that kind of money being on a fixed income. PLEASE BEWARE
Reply from doggy-plan.com2024-10-03
Dear Joy,
Thank you for sharing your experience. I completely understand how concerning an unexpected charge can be, especially when you're on a fixed income. I’m really sorry to hear about the confusion regarding the payment. Please know that any charges should only occur after confirmation during the initial payment, but we absolutely want to get this resolved for you.
We’re here to help clarify what happened and assist in resolving the issue. Please contact our support team so we can investigate this further and make things right. You can reach us in any of the following ways:
-Email us at [email protected]
-Submit a request via our contact form: https://doggy-plan.com/questionary/contacts
-Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner.
We’re committed to ensuring your concerns are addressed, and we look forward to helping you with this.
Best regards,
Doggy Plan
Dear Sarah,
Thank you for taking the time to provide your feedback.
Please rest assured that it is never our intention to make you feel misled in any way.
Please know that we are committed to addressing any concerns our customers may have. If there's anything else we can do to help, please don't hesitate to reach out to us at [email protected].
Kind regards,
Doggy Plan Support Team
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