Wondershare Technology is a key member of the National Planning Software Enterprises of China and a global leader in application software development. We have users in over 150 countries. Wondershare is committed to providing software that brings simplicity to people's lives.Wondershare Dr.Fone is a complete mobile device solution for iOS and Android devices. Over Millions of people use and like Wondershare Dr.Fone. It solves problems in any scenario, from system breakdowns and data loss, to phone transfers and much more!
Written by the business, not verified by us.
Is Wondershare Dr.Fone legit?
Wondershare Dr.Fone (drfone.wondershare.com) has a 3.2 out of 5 rating on OK.one, based on 686 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 29% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss User experience, Product, App. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the reliable tools that make transferring data and unlocking locked mobile devices a very straightforward process. Many users appreciate the intuitive platform which helps save precious time when troubleshooting and fixing unexpected software problems.
However, some people mentioned persistent difficulties with getting refunds after purchasing software licenses. Some reviewers were not happy with the application because it occasionally failed to unlock devices or perform expected technical repairs properly. A few consumers also noted that support responses were slow or completely unhelpful when trying to resolve these technical issues.
Auto-generated from all reviews of this business. For reference only.
Free trial claim is grossly misleading AND software doesn't work as promised
The website suggests there is a free 3-day trial and has a button that says "try for free" but the download opens a page that actually prompted me to enter my information and charged Paypal $130 which Wondershare refuses to refund even though I determined within a couple of hours that the software could not recover any more images on my phone than those I could access with no help from the recycle bin. Despite the exchange of multiple messages with Wondershare, the company insists that their website was transparent. I disagree. I clicked on a button that says "Try for free" and gave them my information in good faith (after checking Trustpilot and seeing that they had a generally acceptable rating!).
Furthermore, contacting customer service was (intentionally?) difficult. The chatbot on the page does not help at all, and the contact page requires one to be able to select a topic from a drop-down menu that it populates (and at least once, it included no options, so I couldn't use it all) and to upload an image (and won't accept a PDF), when you wouldn't necessarily have a relevant image to send. I couldn't easily find an email address anywhere on the site, and eventually found the address with a Google search and relevant terms. You shouldn't have to do an hour of detective work to file a customer service complaint.
Update: The request that I contact them here is a joke. I've exchanged at least 10 messages with the customer service thus far, and gotten canned (AI?) responses that do little to mitigate my dissatisfaction or address my arguments.
Update: After a rather lengthy exchange of messages with the customer service (in which I was never sure if I was talking to humans or an AI-agent), wondershare asked me to reinstall the software and send a screenshot of the "error message" and the log files. I complied with this request as best as I was able (there was no "error message" per se; the software just didn't retrieve and deleted messages that weren't visible without it, and there were no log files), and they have refunded all but $5 of the sum I was originally charged. Based on this outcome, I am adding one star to my rating, but I would certainly advise them to reconsider the phrasing and advertising on their website.
Reply from Wondershare Dr.Fone2026-04-10
Should you have any inquiries or concerns, we kindly encourage you to reach out to us via https://support.wondershare.com/ or to submit your feedback through the Dr.Fone feedback channel (the envelope icon located next to the login button).
This app is utter garbage. I just needed to unlock a tabled for which I forgot the pattern. They ask a monthly subscription instead of a one time payment for a simple unlock. They keep bombarding you with discounts when you don't want to pay, they bombard with discounts when you want to close the app, they leave a client running in the background so you can't uninstall, they bombard you with discounts when you want to close the client and even after uninstalling they opened a monetization page. This app is a clear example of over aggressive marketing and they do it because they think they can get away with it. Well, here you go, a 1 star so stop thinking you can get away with it. a 10Euro for an unlock would have been a decent price but you wanted to steal more, charge a monthly subscription, maybe you are lucky and I forget to cancel. Pricks.
Reply from Wondershare Dr.Fone2026-04-07
Thank you for your detailed feedback, and we sincerely apologize for the poor experience we caused you. We take every issue you mentioned very seriously, including the subscription model, pop-up interference, background process remnants, and pages still popping up after uninstallation. These clearly do not meet our product quality standards and indicate serious problems in our design and communication.
To verify and resolve your specific issues as quickly as possible, please provide your contact information (email address) below. We will arrange for someone to contact you promptly to apologize in person and properly handle your refund and technical cleanup. You can also contact us directly by sending an email to [Customer Service Email].
We apologize again for the inconvenience caused.
I found Dr.fone while searching for a way to transfer my data from my NokiaG300 that fell out of my pocket and the screen shattered and is no longer usable to access the phone. It sounded promising but I was leary of it because it sounded to good to be true, but I became desperate as I do not want to lose the data from my phone and I downloaded the program. Big mistake! First thing it did when I opened it was ask for money after saying it was a free tool to use to recover data from a broken phone. Once I closed out all of the demands for money screens that popped up the advertisements started popping up everywhere making it both frustrating and impossible to use. I also did not like the fact that there was already an unknown device added right when I opened it before I had ever added my device. I have no idea what device that was or why it was there but I assumed it was up to no good so I immediately uninstalled the program and I am hoping it has not infected my laptop with spyware or something that will cause me any issues after uninstalling it.
Reply from Wondershare Dr.Fone2026-04-03
We sincerely apologize for any inconvenience this may cause. This is a paid software and there is no free trial available. If you need to recover phone data, you can purchase and try the data recovery function. If data recovery fails, you can contact us and provide the necessary information and proof to apply for a refund. Should you have any inquiries or concerns, we kindly encourage you to reach out to us via https://support.wondershare.com/ or to submit your feedback through the Dr.Fone feedback channel (the envelope icon located next to the login button).
spent hours for waiting for data restore. at the end the whatsapp on iphone started with fresh setup...no warning no reason no troubleshooting ....
Reply from Wondershare Dr.Fone2026-04-03
Should you have any inquiries or concerns, we kindly encourage you to reach out to us via https://support.wondershare.com/ or to submit your feedback through the Dr.Fone feedback channel (the envelope icon located next to the login button).
Software didn’t work properly, kept saying it could not recover my data because Find My is activated, but is not.
asked for a refund and got rejected after several requests and long chat.
Most of all, the yearly plan is clearly specified at 59,95/year, but I got charged 67 eur per one month.
Reply from Wondershare Dr.Fone2026-03-31
Thank you for your feedback regarding your experience with Dr.Fone. We apologize for any inconvenience or frustration you may have experienced due to product limitations.To further investigate the technical issue, we'd like to ask our technical team to intervene. Please kindly let us know what feature you used, issue details and the log file. All of the information will help us to guide you through the process.Please don't worry - our team will contact you by email to resolve your issue and find a solution that ensures your satisfaction. We are committed to resolving this issue for you, and thank you for your patience.
I am submitting this review as a formal complaint regarding my experience with Dr.Fone, which I believe involves misleading advertising and failure to deliver paid services.
The platform explicitly claims that its software can remove screen lock passwords from devices after a successful subscription. Relying on these representations, I paid a total of ₦93,293.15 to unlock my iPhone 16 Pro Max. Despite strictly following all provided instructions, the software failed to perform the advertised function, and my device remains locked.
This constitutes a clear case of misrepresentation and non-performance of a paid service. Under basic consumer protection principles, a service provider is obligated to deliver the promised result or provide a refund where performance fails. In this case, neither has been adequately fulfilled.
Additionally, the lack of effective customer support or a meaningful resolution further raises serious concerns about the legitimacy and business practices of this company.
I hereby formally demand a full refund of the ₦93,293.15 paid, as the service rendered was defective it can’t even bypass frp or iPhone XR and did not meet the advertised claims. If this issue is not resolved promptly, I will consider escalating the matter through relevant consumer protection authorities and dispute channels.
I strongly advise potential customers to exercise caution before engaging with this platform.
Reply from Wondershare Dr.Fone2026-03-21
Thank you for your feedback on your experience unlocking your screen with Dr.Fone. We sincerely apologize for any inconvenience or trouble this product limitation may have caused you. To further investigate the technical issue, we need our technical team's involvement. Please provide your device model, issue details, and log files. All this information will help us guide you through the subsequent procedures. If there is indeed an unresolved technical or compatibility issue, and it is confirmed by our programmers, we would be happy to process your refund within the 7-day refund period. Please see our request for your contact information; our support team ([email protected]) is happy to assist you. Thank you for your feedback and for your patience.
Why do you have to pay for your Screen Unlock service when it doesn't do anything but only shows you what to do? I don't want to pay because I know exactly how to reset a phone.
Reply from Wondershare Dr.Fone2026-03-21
Our program can indeed unlock some Samsung or LG screen locks without data loss, but not all. You can find the list of supported devices here: https://drfone.wondershare.com/reference/android-lock-screen-removal.html. It seems you may have missed this list before making your purchase, and we understand your disappointment if your phone model is not included. We sincerely apologize for this situation.To further investigate the technical issue, we'd like to ask our technical team to intervene. Please kindly let us know your device modeland the log file. All of the information will help us to guide you through the process. If there is a technical or compatibility issue that cannot be resolved and is confirmed by our programmers, we are more than willing to help process a refund for your order, provided it is within the 7-day money-back period.Please don't worry - our team will contact you by email to resolve your issue and find a solution that ensures your satisfaction. We are committed to resolving this issue for you, and thank you for your patience.
I purchased the unlimited version and paid more than $100. Now it says that after 5 devices my limit is reached and I can’t use it anymore unless I buy it again.
This is a huge scam.
Do not buy it. It’s completely fraudulent. Many of the tools don’t work. It only shows you information you could easily find on Google, step by step, and that’s it. It’s a completely useless application and a dishonest company.
Reply from Wondershare Dr.Fone2026-03-13
You purchased Dr.Fone (Available for 1-5 mobile devices and 5 PCs). This means that a license is available for up to 5 PCs. You are allowed to register on 5 PCs. Once you try to use this software on the 6th device, you will receive a reminder that the device number limit is exceeded, and then you need to re-purchase the products. Reinstalling the system also counts towards the number of PCs used. But we also offer the Business License for more devices.
If you need to use it on multiple computers, please purchase team licenses at https://drfone.wondershare.com/business/volume-license.html
Utterly useless software that did not funtion as promised. Attempting to contact customer support to report issues is virtually impossible and appears to be by design so as far as I am concerned they are a theives.
Reply from Wondershare Dr.Fone2026-03-09
Thank you for your feedback regarding your experience with Dr.Fone. We apologize for any inconvenience or frustration you may have experienced due to product limitations.To further investigate the technical issue, we'd like to ask our technical team to intervene. Please kindly let us know what feature you used, issue details and the log file. All of the information will help us to guide you through the process.Please don't worry - our team will contact you by email to resolve your issue and find a solution that ensures your satisfaction. We are committed to resolving this issue for you, and thank you for your patience.
Misleading and refuses refunds.
Dr.Fone didn’t do what it advertised, and after paying I found out the tool couldn’t fix anything. Support refused a refund and kept giving excuses. This is a scam.
Reply from Wondershare Dr.Fone2026-03-04
Thank you for your feedback on your Dr.Fone user experience. We sincerely apologize for any inconvenience or trouble this product limitation may have caused you. To further investigate this technical issue, we need the involvement of our technical team. Please provide us with your email address, the features you used, details of the problem, and log files. All this information will help us guide you through the subsequent procedures and initiate the refund process. Rest assured, our team will contact you via email to resolve your issue and find a satisfactory solution.
Totally misleading, you think you are downloading a trial, which for me didn't work so false advertising.
Says it would help with my screen lock password but just tells you to wipe your phone so pointless. They are raking the money in by the way they advertise the products. What about the 7 day satisfaction policy. I asked for a refund but been denied. Do not use this company, feels like a scam to me.
Reply from Wondershare Dr.Fone2026-03-04
Thank you for your feedback regarding your experience with Dr.Fone. We apologise for any inconvenience or frustration you may have experienced due to product limitations.To recover data from a phone, it's important that the phone is unlocked because we need to gain access to it. So you need to unlock the phone first and then run the recovery.Our program can unlock some Samsung or LG screen locks without data loss, but not all. The list of supported devices can be found here: https://drfone.wondershare.com/reference/android-lock-screen-removal.html. It seems that you may have missed this list before making your purchase and we understand your disappointment if your phone model is not included. Please accept our sincere apologies for this situation.To further investigate the technical issue, we'd like to ask our technical team to intervene. Please provide the log file. If there is a technical or compatibility issue that cannot be resolved and is confirmed by our programmers, we are more than willing to help process a refund for your order, provided it is within the 7-day money back guarantee period.Please provide your contact details and our support team at [email protected] will take immediate steps to assist you. Thank you for your understanding.
Absolute scam company - None of the main features actually work. I bought it to bypass iOS lock for my phone repair shop and was met with the same fraudulent practices reported by other users. Promises a free 3 day trial ambiguously to lure customers, the actual software once paid for ABSOLUTELY DOES NOT WORK. The software says it comes with 5 iOS unlocks per license yet it used an unlock per every failed attempt until all were used with no success. Trying to reach customer service leads to a fake AI waste of time. I 100% DO NOT RECOMMEND THIS COMPANY. I RECOMMEND THAT ANYONE THAT HAS BEEN SCAMMED BY THEM TO OPE AN INVESTIGATION WITH YOUR BANK OR CREDIT CARD COMPANY.
Reply from Wondershare Dr.Fone2026-03-01
Dear user, we sincerely apologize for any inconvenience caused. Regarding your feedback, there may have been some misunderstandings:
1. The 3-day free trial applies to the mobile app; the desktop version requires payment.
2. Each license includes 5 iOS unlock attempts. This means you can unlock devices on 5 different devices within the membership period. Unlocking attempts do not consume attempts upon failure.
3. If you encounter any quality issues while using the software, please provide your order number and contact information so that our technical staff can contact you.
I’m extremely disappointed with Wondershare Dr.Fone (Web/Desktop).
First, the advertising is confusing and feels misleading. It says “free,” then after downloading and signing in, you’re pushed into a “3-day free trial,” which immediately leads to a paid monthly subscription request. This creates false expectations.
Second, the software simply did not work for my purpose. I purchased the subscription specifically to remove the FRP lock from a Samsung A05s. I carefully followed all the steps provided on the Dr.Fone website and spent around 4 hours trying. Each time, the process got stuck at 97% and never completed.
Third, customer support was frustrating. When I tried to get help, I was routed to AI chat that kept repeating generic responses instead of providing real troubleshooting. Calling support resulted in the same experience — automated responses with no meaningful assistance.
Finally, the refund process added to the frustration. I was asked to provide screenshots or logs. If the software tracks usage/licensing on their system, they should already be able to verify that the tool failed. Expecting customers to record their screen (which requires additional software) is unreasonable.
Overall, this felt like a waste of time and money. Based on my experience, I cannot recommend this tool.
Reply from Wondershare Dr.Fone2026-02-24
Thank you for sharing your detailed feedback about your experience with Wondershare Dr.Fone. We sincerely apologize for the frustration and inconvenience you’ve encountered. Your input is invaluable in helping us improve our services, and we’d like to address the points you’ve raised.
1. Clarification on the Free Trial
We’re sorry for the confusion regarding the "free" offer. The 3-day free trial mentioned applies specifically to the mobile version of Dr.Fone. The desktop version, as you experienced, does not include a free trial and requires a subscription after login. We understand how this could lead to misunderstandings, and we’ll work on making our messaging clearer to avoid such issues in the future.
2. Technical Issues with FRP Removal
We’re sorry to hear that the software didn’t meet your expectations for removing the FRP lock on your Samsung A05s. Our goal is always to help users resolve their technical challenges. If you’re open to it, we’d like to assist in troubleshooting the issue further. Please provide us with a screen recording or more details about the problem so our technical team can investigate and try to help you resolve it. If the issue persists and we’re unable to assist, we’ll ensure a smooth refund process for you.
3. Support Experience
We apologize for the unsatisfactory support experience you described. The AI chat and automated responses are designed to provide initial assistance, but we understand they may not always address specific or complex issues. For more personalized support, we encourage you to contact us directly via in-app feedback or through our online customer service. Our team will prioritize your case and work to provide the help you need.
4. Refund Process
We’re sorry to hear that the refund process felt burdensome. While we do require evidence like screenshots or logs to verify issues, we understand your point about the software potentially being able to track usage data. If you’re willing, you can reach out to us with your email or contact us directly through the app or online customer service. Once we confirm the product issue, we’ll expedite the refund process for you.
We genuinely value your feedback and want to make things right. Please don’t hesitate to contact us at [support email/phone number] or via in-app feedback, and we’ll do our best to assist you promptly.
Thank you for giving us the opportunity to address your concerns. We hope to resolve this matter to your satisfaction.
they are scammers, and they dont refund even if they claim so, beware!!!!!
Reply from Wondershare Dr.Fone2026-02-24
We apologize for the inconvenience caused. You can contact us at the following link so we can assist you: https://support.wondershare.com/contact/channel.html
Terrible app
I downloaded the one on the phone and the computer one. Needed to obtain deleted whattsapp messages. Constantly comes up with an error message stating i need to download latest whattsapp. I have only downloaded the latest version on android a few days back.
I then tried the mobile app for Dr.Fone which stated 7.99 for basic 1 week option. But when i cancelled my subscription since it cant do the recovery im after, they have charged my bank 22.99, the yearly figure and there is no way of contacting them for a refund.
Dont waste your time
Reply from Wondershare Dr.Fone2026-02-24
We apologize for the inconvenience caused. You can contact us at the following link so we can assist you: https://support.wondershare.com/contact/channel.html
Scammers, they pay for top 5 star comments , Tried the app myself just feels a scam , showing me youtube videos.
Reply from Wondershare Dr.Fone2026-02-24
We apologize for the inconvenience caused. You can contact us at the following link so we can assist you: https://support.wondershare.com/contact/channel.html
a month ago on the 20 i purchased their services and it said i can unlock 5 phones within a month, i’ve only unlock 2 so far. now it’s saying that i have to pay
Ref#DL1860246168837566478
Reply from Wondershare Dr.Fone2026-02-24
We hope this message finds you well. We wanted to follow up regarding your recent experience with Wondershare Dr.Fone. We’re glad to confirm that your refund has been processed successfully, and we sincerely apologize again for the inconvenience you encountered.
We truly value your feedback, as it helps us identify areas for improvement. However, we kindly request that you consider removing or updating your negative review, as the issue has now been resolved with the refund. Your updated feedback would mean a lot to us and help us continue to improve our services for all users.
does not do as advertise does not do any frp at all I did buy the 1 year access witch does full access I will dispute the charge since it does not do anything
Reply from Wondershare Dr.Fone2026-02-24
We apologize for the inconvenience caused. You can contact us at the following link so we can assist you: https://support.wondershare.com/contact/channel.html
I've tried turning off several of their licenses multiple times, and I've never gotten a single positive result. No unlocking has worked. It shows me a tutorial on factory resetting, but I don't need their program for that. I want something that actually works. I'm fed up; I've given them a thousand chances, and it's all lies.
Reply from Wondershare Dr.Fone2026-02-24
We apologize for the inconvenience caused. You can contact us at the following link so we can assist you: https://support.wondershare.com/contact/channel.html
