Terrible customer service, will charge you if you haven't used their service and will refuse a refund. They rely on you starting a free trial and forgetting about it to make money. Customer service is not good. Would recommend using an alternative service as if you have any issues you will not get your money back
Reply from DSers-AliExpress | 1688 Dropshipping2023-10-23Hello As! Thank you for your feedback, and we want to express our deep regret for any frustration you've experienced.
Regarding billing and refunds, please be assured that our intention is not to charge inactive or unaware users. We maintain transparency in our billing practices and are committed to addressing any billing concerns.
Your comments about our customer service are valuable, and we acknowledge that there's room for improvement. We're actively working to enhance our support services.
If you're still facing issues, we kindly request another opportunity to assist you. Our customer support team is here to help, and your satisfaction remains our top priority.
Thank you for bringing this to our attention, and we look forward to serving you better.