For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Electronics & Technology

DSers-AliExpress | 1688 Dropshipping

Claimed

244 reviews

4.5244 reviews
Write a review

About DSers-AliExpress | 1688 Dropshipping

Data updated
Website
dsers.com
Category
Electronics & Technology
Location
China
Status
Unclaimed
Last 12 months
212 reviews
Replies to negative
83% (20/24)
Do you own DSers-AliExpress | 1688 Dropshipping? Claim this profile for free and start replying to reviews.

About this business

DSers is a comprehensive e-commerce solution. The most popular tool is DSers dropshipping app which helps over 4.5M online merchants who source on AliExpress and sell with Shopify, WooCommerce and Wix grow their business in an easier way. ⭐⭐⭐⭐⭐ 23000+ Votes on Shopify App Store

Written by the business, not verified by us.

Is DSers-AliExpress | 1688 Dropshipping legit?

DSers-AliExpress | 1688 Dropshipping (dsers.com) has a 4.5 out of 5 rating on OK.one, based on 244 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 83% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the support staff is exceptionally knowledgeable, friendly, and always ready to help solve complex issues efficiently. People love how quick the communication is, noting that agents resolve questions in no time while maintaining a warm and welcoming attitude. Reviewers note that the support team provides clear guidance step by step through any website configuration or import list challenges. Consumers truly appreciate this professional assistance and patience, which makes their overall journey remarkably smooth, reassuring, and completely stress-free. Everyone feels completely supported throughout the entire process, making future interactions enjoyable.

Auto-generated from all reviews of this business. For reference only.

What people say

Lucia was helpful for my issue

Reply from DSers-AliExpress | 1688 Dropshipping2023-12-25

Hi Shantie, thank you for taking the time to leave a review! We're pleased to hear that Lucia was able to assist you with your issue. We appreciate your feedback and are always striving to provide the best possible service. If there's anything specific you think we could improve upon to earn that extra star in the future, please feel free to share. Your input is valuable to us as we continuously work to enhance our customer experience. Thank you for choosing us, and we look forward to serving you again.

was working fine for years

was working fine for years, last update is a disaster nothing is working and ask to pay 500$ for a yearly plan.... really frustrating

Reply from DSers-AliExpress | 1688 Dropshipping2023-10-23

Hi med! Thank you for your feedback. We're really sorry to hear about your recent experience with our last update. We apologize if our offer wasn't clear. We offer free plan as well as monthly and yearly plans to accommodate different needs, and it's your choice to select the one that works best for you. Your satisfaction is important to us, and our customer support team is here to help with any concerns. Please reach out to us at [email protected] if you need further assistance.

worst app with the worst servise ever!!!

Reply from DSers-AliExpress | 1688 Dropshipping2023-10-23

Hello Yevgeny Dodi! We're sorry to hear about your disappointing experience with our app and service. Your feedback is important to us, and we take it seriously. We'd like to learn more about what went wrong and how we can make things better for you. Please reach out to our 24*7 customer support team at [email protected], and we'll do our best to address your concerns and improve your experience. Thank you for bringing this to our attention, and we hope to have the opportunity to make amends.

Terrible customer service

Terrible customer service, will charge you if you haven't used their service and will refuse a refund. They rely on you starting a free trial and forgetting about it to make money. Customer service is not good. Would recommend using an alternative service as if you have any issues you will not get your money back

Reply from DSers-AliExpress | 1688 Dropshipping2023-10-23

Hello As! Thank you for your feedback, and we want to express our deep regret for any frustration you've experienced. Regarding billing and refunds, please be assured that our intention is not to charge inactive or unaware users. We maintain transparency in our billing practices and are committed to addressing any billing concerns. Your comments about our customer service are valuable, and we acknowledge that there's room for improvement. We're actively working to enhance our support services. If you're still facing issues, we kindly request another opportunity to assist you. Our customer support team is here to help, and your satisfaction remains our top priority. Thank you for bringing this to our attention, and we look forward to serving you better.

People also looked at