DSers-AliExpress | 1688 Dropshipping

Hi there! Thank you for sharing your experience with us I'm sorry to here that you had such a uncomfortable experience with DSers I would like to help and clarify this for you one by one: 1.Once you subscribed our plan, please remind that after 14 days free trial later, you will be involved in a plan cycle, we will start to send billing if you didn't cancel the subscription 2.For cancel subscription, after you reached out the support team, we direclty guide you downgrade plan to Basic (It means Subscription Cancelation) 3.For refund, since you submitted your refund request, our support react immediately to create a ticket#40859, our team had refund you on 10th Otc, but seems like you missed that message, and our team confirm it again about refund with you Again, we're sorry if there's any of misunderstanding about the DSers subscription If you still got any of doubts with this, please reach us via Email:[email protected] Messenger:https://www.messenger.com/t/DSersOfficial We'd be glad to help you out there! Best regards

Hi, Babar Mughal! Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with our support advisors. Our team is dedicated to providing the best assistance possible, and your appreciation motivates us to keep improving. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to continuing to serve you!

Hi there! Firstly, we're sorry to hear that you had such experience with DSers After reviewing all of history, there may a misunderstanding about the "Profit Margin Rate" & "Profit rate", we'd like to clarify it for you: 1.The difference between Profit Margin Rate and Profit Rate lies in how they are calculated and the aspects they focus on: 2. Profit Margin Rate Definition: Profit Margin Rate is the percentage of net profit relative to total revenue. It indicates how much profit a company generates from its sales revenue. Formula: Profit Margin Rate=Net Profit/Total Revenue×100% Example: If a company has $1 million in revenue and $100,000 in net profit, its profit margin rate would be 10%. Focus: This metric focuses on how much profit is made from each unit of sales, commonly used to assess a company's overall profitability. 3.Profit Rate Definition: Profit Rate (also referred to as return on cost or investment) compares profit to cost. It measures the amount of profit earned relative to the cost involved in generating that profit. Formula:Profit Rate=Net Profit/Cost×100% Example: If a product costs $50 to produce and is sold for $100, yielding a $50 net profit, the profit rate would be 100%. Focus: This metric focuses on the profit generated in relation to the cost, often used to evaluate the profitability of a product or investment. Key Differences: Profit Margin Rate focuses on revenue and reflects how much profit is earned from each dollar of sales. Profit Rate focuses on cost and shows how much profit is earned relative to the cost incurred. In short, Profit Margin Rate measures the profitability of revenue, while Profit Rate measures the profitability of cost. Again, we're sorry for uncomfortable experience, we will keep improving qualities of our support team in order to provide best service If you still have doubts with DSers, please feel free to reach our support team via: Messenger:https://www.messenger.com/t/DSersOfficial Email:[email protected] Best regards

Hi, Miriam! Thank you for your kind words! We're thrilled to hear about your positive experience with Holly from our customer service team. We strive to provide accurate and timely assistance, and we're glad she could find the information you needed. If you have any more questions or need further assistance, please don’t hesitate to reach out. We're here to help!

Hi, The Infant Haven! Thank you so much for your kind words! We're thrilled to hear that you found our support helpful. If you have any more questions or need further assistance, don't hesitate to reach out. Your feedback means a lot to us and helps ensure we can provide the best support possible. Thanks again for your support and for taking the time to share your experience!

Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you've had, and we completely understand your frustration. Delayed Response: We understand your concern about the response time, and we want to assure you that our team responded promptly the day after you reached out. We actively offered remote assistance via TeamViewer to help resolve the issue as quickly as possible. However, we respect that the proposed solution was declined at the time. We remain ready and eager to assist you whenever you're prepared to proceed with troubleshooting. App Functionality Issue: The recent problem you’ve faced with making purchases through the app is due to an upgrade on the AliExpress system, not within our app itself. Our technical team is in close communication with AliExpress and is actively working on a solution. We understand how critical this is for your workflow and appreciate your patience. Review Requests: We also hear your concern about the frequency of review requests. Your feedback on this is valuable, and we will ensure that our focus remains on addressing any outstanding issues before requesting reviews. Once again, we sincerely appreciate your patience and understanding as we work to resolve these matters. We are committed to improving your experience with us and will do everything we can to make things right.

Hi, Clay Ramming! Thank you for your kind words! We’re thrilled to hear that Sandy provided such efficient and knowledgeable assistance. We strive to guide our customers effectively, and it’s great to know Sandy hit the mark. If you need any further help or have more questions, please don’t hesitate to reach out. We look forward to serving you again!

Hi, Steve! Thank you for your positive feedback! We’re thrilled to hear that Sherry provided you with excellent service and resolved your account issue efficiently. Your satisfaction is our top priority, and it’s great to know that Sherry’s attentive approach made a difference. If you need any further assistance or have more feedback, please don’t hesitate to reach out. We appreciate your support!

Hi, Francinah Dyasi! Thank you so much for your kind words! We're thrilled to hear that you found our assistance helpful. It was our pleasure to be able to assist you. If you have any more questions or need further help in the future, please don't hesitate to reach out. Wishing you all the best!

Hi, Ilia Varshavskiy! Thank you for your feedback! We're glad you were able to resolve your issue successfully. We're constantly working to improve our communication processes to better serve you in the future. Your satisfaction is important to us, and we appreciate your understanding and patience.

Hi, Marguerite! Thank you for your kind words about Aimee's assistance! We're delighted to hear she provided you with the support you needed. We appreciate your suggestion and will consider it for future updates. Your feedback helps us improve. If you need further assistance in the future, please don't hesitate to reach out. We are here to help!

Hi, Naqeeb Shaikh! Thanks for your review! Our team is constantly working to improve our functionality. We're glad to hear Bianca provided support resolving your issue. If you encounter any further difficulties, please don't hesitate to reach out to us. We're committed to ensuring a seamless experience for all our users.

Hi Franklin! We're sorry to hear that you had such experience with our support team We will have our support team trained again in order to offer best supporting for our users After double checking your issue, there's 2 possibilities would cause the duplicated product: 1.Kindly note that "DSers-Import" List is to help you manage and edit products which imported from supply platform. Once you pushed a product to your store, then the product will belong to your Shopify store, and it will be moved into "DSers-My product". 2.If would like to set you product price automatically for your new products in "Import List, you could use our Pricing rule feature to reach it https://help.dsers.com/set-pricing-rules 3.If you would like to change pushed products (your store product price) automatically, you could try this "Manually change store products price" on DSers to reach it https://help.dsers.com/update-store-products-price-manually Would you please contact our support team again on Messenger in order to have your issue resolved properly DSers team

Hi, trung quang! Thank you for your feedback! We're delighted to hear that you found our services satisfactory. Our team strives to provide the best experience possible, and it's rewarding to know that we met your expectations. If you have any suggestions for improvement or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support!

Hi Thomas! Thank you so much for your valuable feedback! May I ask if you would like DSers to work with local, reliable, cheaper suppliers? Have you reached our support team for details? Actually, DSers could provide you with some of customized supply chain if you do want to find some suppliers who could meet your special requirements You could reach our team through: https://www.messenger.com/t/DSersOfficial Or through Email address: [email protected] Please feel free to reach our team to share your needs, our team would try their best to help you out

Hi there! Thanks you for your feedback. We apologize for the inconvenience caused by the mapping issue. Here are possible reasons why your mapping might be incomplete or missing while migrating them: 1. The name of your store's product has been modified and it doesn't match the one from your AliExpress supplier. 2. Your AliExpress supplier might delist the plroduct from AliExpress or its SKU has been changed. The reason why we cannot keep the mapping is we don't expect our users to get lost due to the incorrect or inappropriate mapping If you still got any doubts with this, please contact our 24/7 customer support team at: 1.Email:"[email protected]" 2.Live chat:"https://www.messenger.com/t/DSersOfficial". We're committed to helping you and making your experience better.

Hi there! We apologize for any inconvenience you experienced. If you edited your products in your Shopify store and lost mappings in DSers, simply follow the tip on the "DSers-My product-Mapping" page and click "here" or "Restore Now" to restore your mappings with just one click. If the issue persists or you need additional assistance, please contact our 24/7 customer support team at [email protected] or https://www.messenger.com/t/DSersOfficial. We're here to help and improve your experience. Thank you for your support and bringing this to our attention.