The largest land and sea transport booking website in Southeast Asia.
Is Easybook.com legit?
Easybook.com (easybook.com) has a 1.6 out of 5 rating on OK.one, based on 261 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 79% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; Reviews mostly discuss Refund, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. People often described the booking platform as extremely frustrating and entirely unreliable for travel planning. Travelers frequently encountered severe transport delays, sudden schedule changes, and buses departing ahead of schedule without waiting for ticketed passengers who were consequently left stranded.
Some reviewers were not happy with customer support, noting that representatives provided unhelpful templated replies and consistently failed to resolve urgent travel problems. Additionally, consumers struggled significantly with booking modifications and financial matters, reporting that formal requests for itinerary adjustments or legitimate refunds were dismissed or ignored entirely.
Auto-generated from all reviews of this business. For reference only.
Frauds and scammers. Easybook Singapore offering SGD 12 with refferal sign up. I signed up with a refferal code and didn't receive any promotional wallet cash of $12. I raised a ticket no. 2615860. It's been more than 2 weeks and no action has been taken.
Reply from Easybook.com 2025-03-21
Dear Girish, We sincerely apologize for any inconvenience you may have faced on your referral code issue. Please rest assured that any cases being highlighted to us will be looked into by our internal team for rectification & we thank you for your kind patience on this. Do kindly reach our support team for further assistance on this via (easybook.com/contact). Thank you!
The bus for which I bought a ticket did not exist. At the bus station I got issued a ticket for a bus departing one hour later than planned.
Reply from Easybook.com 2025-02-16
Dear SZ, as per your sharing, it's unclear to us precisely on the issue you are facing. We kindly request that you connect with our support team through (easybook.com/contact)👈 to address the matter & for us to resolve it promptly. Thanks & we eagerly await your response!😉
Already reducted my money but not proceed for my booking although i had replied the email.
Very dissappointed when i ask about my booking status!!!!
Need to book again and paid twice.
The customer service was very poor!
Reply from Easybook.com 2025-02-16
Hi Nazira, We value your feedback & apologize for any inconvenience you've experienced. With regards to the failed booking issue, it may have been resulted by few factors example payment timeout etc. May we ask if you have also checked the Order Summary in the Payment page or Booking History page or in your Mailbox junk/spam folder as well? Our support team is readily available if you require further assistance on this via (easybook.com/contact)👈 Thank you for your constructive feedback!
I feel like giving you one star is too generous bc I’d give you negative stars if I could. You never respond to my messages emails or even my calls what an amazing customer service but I must say that it’s impressive how u manage to completely disappear when a customer actually needs help?
To anyone thinking of booking with this company don’t. Just don’t!!! Once you got a problem nice it’s officially ur problem forever cos Easybook won’t lift a finger to help u!!! Refund? Forget it. Assistance? What’s that? Responsibility? Nonexistent. It’s almost like they just take your money and run
Reply from Easybook.com 2025-02-13
Dear Valued Customers,
We regret to inform you that due to a technical issue, customers who made payments via FPX may not have received their tickets. We sincerely apologize for the inconvenience caused.
Our customer service team is working hard to respond to all emails and chats as quickly as possible. If you are affected by this issue, please rest assured that we are actively resolving it and will provide updates as soon as possible.
Thank you for your patience and understanding.
I have bought a bus ticket through the easybook application and the money from my bank account has also been deducted, but I have not received the order summary!! I have sent email and whatsapp but no response from easybook!! if there is no response on whether to refund my money within 24 hours I will make a report against easybook because this is a scammer, and I also found many bad reviews from the easybook company! return my money immediately in 24hours!
Reply from Easybook.com 2025-02-12
Dear Valued Customers,
We regret to inform you that due to a technical issue, customers who made payments via FPX may not have received their tickets. We sincerely apologize for the inconvenience caused.
Our customer service team is working hard to respond to all emails and chats as quickly as possible. If you are affected by this issue, please rest assured that we are actively resolving it and will provide updates as soon as possible.
Thank you for your patience and understanding.
Very dissapointing. i bought tickets from here twice and both of them i did not receive any order summary but they deducted my money. What is this? I am a student, now that this happens, i barely have money to buy another tickets to go back home. Very very dissapointing. If there's an interval problem, make an announcement!! or block people from making payment!!
Reply from Easybook.com 2025-02-12
Dear Valued Customers,
We regret to inform you that due to a technical issue, customers who made payments via FPX may not have received their tickets. We sincerely apologize for the inconvenience caused.
Our customer service team is working hard to respond to all emails and chats as quickly as possible. If you are affected by this issue, please rest assured that we are actively resolving it and will provide updates as soon as possible.
Thank you for your patience and understanding.
Just to let everyone knows here to NOT BUY ANY TICKETS from them. I ended up losing my $280 for my ferry tickets to Bintan. Money have been deducted but no confirmation booking received. Stop asking us to check all places when it’s clearly a scam. I went down straight to Tanah Merah Ferry terminal and apparently there are people who got scammed as well. Ended up needing to buy another ferry tickets directly from Bintan Resort Ferries.
Lesson learnt after this incident-
ALWAYS BUY DIRECT. ITS EVEN CHEAPER THAN EASYBOOK!
They have all the time to reply to the reviews in this website, but NO TIME to reply to our queries in whatsapp. They take awhile to reply to our email. Police report will be made if the refunds are not in as promised to be 4-5 weeks later!
Who in the world refund thaaaat long. Fyi, they paid google so thats why their website is the first one to come out when you googled for bus/train/ferry tickets.
Reply from Easybook.com 2025-02-11
Dear Valued Customer, We sincerely apologize for any delayed response from our support team. One of our payment gateway partners is experiencing an internal system error, which has unfortunately caused many booking attempts to fail. We are processing the refunds in batches & appreciate your patience as we work to resolve this issue as quickly as possible. Thank you again for your understanding & continued support🙏
Booked a bus ticket from KL to Singapore.
Bus and gate details were not shown in the booking summary and app.
No visible counter at the terminal!
No live agent!
No number to call!
WhatsApp contact said 9am to 10pm Monday to sunday customer service.
Messaged them at 4pm an hour before my boarding to find out about my bus details, but only got bot. Waited for an hour till I missed my bus timing. Still no response.
Customer service only emailed me after 7 hours only because I asked for refund, saying I needed to pay extra if I want my bus details to appear on the app after check-in. And now they won't refund my bus ticket that I wasn't able to use because their non-existent customer service did not provide the info that I need when I asked for it.
It was holiday season; buses are fully booked. Luckily, I managed to find a bus from a different booking platform on the same day, leaving 5 hours later.
Reply from Easybook.com 2025-02-11
Dear Dax, We value the feedback greatly & wish to assure that our team is actively working to address all inquiries & concerns from our support channels of email, social media & WhatsApp Chat. There could be slight delays of response if you have reached us after business hours or during festive holidays but all will be attended to nevertheless. Thank you!
I would give it 0 star if I could. Waited for a bus for one hour after spending half an hour looking for the pick up location. Doesn’t even have information or a ticket counter at pick up point in Penang. Contacted customer service and no response after being told I would be connected to an agent. Was forced to buy another set of tickets at extortionate price and having to wait another two hours. Definitely would not be using this company again. Highly disappointed and untrustworthy. Please do not use and just get the tickets directly at the station to save time and money!!!
Reply from Easybook.com 2025-02-11
Dear User, Sorry to hear on your unpleasant experience🙏 We value the feedback greatly & wish to assure that our team is actively working to address all inquiries & concerns from our support channels of email, social media & WhatsApp Chat. There could be slight delays of response if you have reached us after business hours or during festive holidays but all will be attended to nevertheless. Thank you!
I book a coach to KL on SriMaju. In WhatsApp I asked where is the pick up point and was told at Tai Seng MRT exit B. It was not. Fortunately I found out last minute by myself. The bus company then wasted 40 mins trying to check in a pax. The bus driver drove to Yong Peng make a u turn to Ayer Hitam and back to Yong Peng….
Reply from Easybook.com 2025-02-08
Dear Chris, We're truly sorry to hear on the incident you have faced with the transport operator. As an online ticketing platform for various transport operators, we are committed in ensuring a smooth & pleasant journey for all our users. For us to further investigate the issue with said transport operator, we would appreciate if you could reach our support team with the full details of the incident via (easybook.com/contact)👈 Thank you for your understanding.
I think it is easy to book tickets from Easybook, but if you have trouble finding your pickup point, there is no one to help you. For my return trip, there seemed to be no counter at Hatten Hotel. I needed to check if I was at the correct place to board my bus. The bus plate number was not updated in my Easybook app as well so I could not be sure if I had boarded the correct bus. I boarded the bus only because the driver confirmed that they will be going to the dropoff point that I need to go. As I do not have the contact number for the bus operator, I contacted Easybook's whatsapp channel but it was useless. They made me key in so many details, but there was one last question that asked whether I had sent the same enquiry to their email. After I keyed no, there was no response, and then it would time out and make me repeat my enquiry. There was no way to reach any live agent on Easybook's whatsapp. So unless you are familiar with the pickup and dropoff points that you are booking, it is hard to find support for your enquiries through Whatsapp.
Reply from Easybook.com 2025-02-06
Dear JM, We deeply regret any inconvenience you may have faced while trying to reach our support team. We value customer feedback greatly & wish to assure that our team is actively working to address all customer inquiries & concerns, especially through our support channels of email, social media & WhatsApp Chat. We're unsure exactly what transpired on your attempt towards communicating to us from the WhatsApp Chat & we wish to gather more details to check & rectify accordingly. We appreciate you bringing this matter to our attention as we are committed to improving our services where necessary. For us to further check the issue, we would appreciate if you could reach us via (easybook.com/contact)👈 Thank you!
I have bought a bus ticket through the easybook application and the money from my bank account has also been deducted, but I have not received the order summary!! I have sent email and whatsapp but no response from easybook!! if there is no response on whether to refund my money within 24 hours I will make a report against easybook because this is a scammer, and I also found many bad reviews from the easybook company! return my money immediately in 24hours!
Reply from Easybook.com 2025-02-05
Dear Syarmimi, may we ask if you have also checked the Order Summary in the Payment page or Booking History page or in your Mailbox junk/spam folder as well? We value your feedback greatly & wish to assure that our support team is actively working to address all customer inquiries & concerns, especially through our support channels of email, social media & WhatsApp Chat. There may be slight delays of response if you have reached us after business hours or during festive holidays but all will be attended to nevertheless. We appreciate you bringing this matter to our attention as we are committed to improving our services where necessary. Thanks for your support!
So angry at myself for not going through these reviews before I booked with them!!! Still not updates on booking summary up till now. Its been 2 hours and something is very fishy when there’s no number to call, and all the social medias are replied with an automated replies.
Reply from Easybook.com 2025-02-04
Dear User, may we ask if you have also checked the Order Summary in the Payment page or Booking History page or in your Mailbox junk/spam folder as well? We value your feedback greatly & wish to assure that our support team is actively working to address all customer inquiries & concerns, especially through our support channels of email, social media & WhatsApp Chat. There may be slight delays of response if you have reached us after business hours or during festive holidays but all will be attended to nevertheless. We appreciate you bringing this matter to our attention as we are committed to improving our services where necessary. Thanks for your support!
Disappointing Refund Policy and Lack of Transparency
I recently booked a bus ticket through Easybook, which was advertised as refundable. However, when I requested a refund, I was informed that it could only be processed if requested at least 24 hours before departure. The issue is, this 24-hour policy was not clearly stated in the terms and conditions, nor was it made apparent at the time of booking.
Despite reaching out to their support team and explaining that the refund conditions were unclear, my request was still denied. They failed to provide a valid explanation or sufficient justification for the refusal, which felt unfair and misleading.
The lack of transparency and refusal to honor the refund, despite the misleading terms, is extremely disappointing. I strongly advise anyone considering booking with Easybook to double-check their terms carefully, as their policies seem to change without proper notice.
I hope Easybook reviews their refund policies and communication to ensure better customer service and avoid further confusion.
Reply from Easybook.com 2025-02-01
Dear Yoo Yee, We sincerely apologize for any inconvenience you've encountered regarding the Refund Protection add-on refund request that was declined. We wish to share that the terms & condition for said request has outlined the specifics of which category is applicable for the refund & the valid document for proof needed as well. Nevertheless, do kindly reach our support team to further validate & review accordingly via (easybook.com/contact)👈 Thank you for your constructive feedback!
I booked a bus to Singapore, payment was successful but they didn't give any booking summary or eTicket. Only can email or WhatsApp and nobody answering..... No live agent, no number to calls.... I'm very disappointed with their service and I will never ever buy any tickets from easybook and will not recommend them to anybody. Service sucks!!!!! Now my ticket should be tomorrow morning and I still don't have any booking summary or ticket. How am I going to take bus tomorrow now 9.30 pm already, I'm trying for few hours... No reply no nothing at all! At last someone reply and tell me the booking was unsuccessful due to no booking confirmation issue. And they simply cancelled my booking and said refund will take 4-5 weeks... I am really disappointed and please avoid this company to buy your tickets. I've read others review almost all still didn't received their refund. You know how hard is the situation for people due to your incapability of handling this issues??
Reply from Easybook.com 2025-01-31
Dear Eira, We value your feedback & apologize for any inconvenience you've experienced. We wish to assure that our support team is actively working to address all inquiries & concerns from our support channels of email, social media & WhatsApp Chat. There could be slight delays of response if you have reached us after business hours or during festive holidays but all will be attended to nevertheless. With regards to the failed booking issue, it may have been resulted by few factors example payment timeout etc. For better clarification, kindly reach our support team via (easybook.com/contact)👈 Thanks for sharing the feedback!
Would rate 0 if can. Made a $366 ferry booking with you and just because of your internal failure/issues now I have to wait 4-5 weeks on a refund? Not even confident I will be getting it judging from your reviews. Thanks for spoiling my birthday plans! Please stop scamming your poor customers!
Reply from Easybook.com 2025-01-03
Dear Zaidah, We value your feedback & sincerely apologize for any inconvenience you've experienced🙏 For us to further check the issue regarding the ferry booking, we would appreciate if you could reach our support team via (easybook.com/contact)👈 Thanks & hope to hear from you soon!😉
Terrible platform !! Scammer
Don’t buy their voucher,
Initially it say only for Super nice coach which I always take and subsequently they change the Terms to ONLY can use for CITY HOLIDAY EXPRESS which you hardly find a trip from the coach provider.
Don’t waste your money !!
It’s a totally scam!!
I hve many unused voucher which the customer service only tell me that their company reserve the right to change the terms anytime !
Please don’t buy the voucher !!
Please don’t buy the voucher !!
Please don’t buy the voucher !!
And similar to the other comment, I have experienced bus trip cancelled without inform me , and this platform simply DONT care too !
Reply from Easybook.com 2025-01-03
Dear Isaac, Receiving such feedback is disheartening & it's definitely not the perception we aim for you to have of us. For us to further review your voucher issue, we would appreciate if you could reach our support team via (easybook.com/contact)👈 Thanks for your constructive feedback!
My response to customer service's lack of response
I wrote on 26/ 12 on my bad experience with Easybook which it replied today. I do not know how to put our conversation in 1 place, so I have to reply Easybook as follows.
Dear Easybook,
Your boilerplate reply is very disappointing. Let me point out the opportunities for improvement for your company and customer service.
1. You should not assume we did not communicate with your Easybook.com/ contact. I believe most of us did not get reasonable responses from them and therefore share our experiences here so others will not suffer the same fates. You should take the initiative to find out from your customer contacts about what transpired rather than burden us with having to make fruitless contacts again.
2. Apparently, you and your customer contacts are departmentized rather than to work as a team. There is no one to coordinate and responsible for customer satisfaction.
3. If you do not take our feedback as opportunities for improvement, then your customers will keep quiet and bring their business elsewhere. Some will share their experiences with their friends. Some companies take customer feedback as golden nuggets as they bother to highlight the companies' weaknesses back to them. Such far sighted companies will therefore improve their operations. Do you think you are contributing to your company's sustainability if feedbacks are just brushed aside?
Reply from Easybook.com 2025-01-03
Dear Teo, Sincere apologies for any unsatisfactory responses from us & thank you again for sharing your feedback. The reason we're asking you to contact our support team again is so we can re-examine the QR code/boarding gate issue & escalate it to the relevant team where necessary. We need to gather more information & our support channel is the appropriate venue for that communication. This platform is primarily for users to share feedback, although we do respond & aim to assist with issues as best we can, however the response here is limited to certain extent. Thank you for providing this constructive feedback which helps us identify areas for improvement as we strive to provide better experiences for all our users🙏
Booked two 26/12/2024 5 pm bus tickets from KL to Larkin JB. The website prompted me to buy QR codes for a fee a it claimed that would enable us to board the bus without queuing at the counter. We waited at the boarding bay at TBS KL and repeatedly asked the staff about our bus but was asked to wait. After 5 pm then the staff realized something was wrong. She asked another staff to help us. The staff investigated and confirmed to us that easybook provided the wrong boarding gate. It should be gate 6, not 12! We were told we could get refund from easybook and asked to go upstairs to buy another 2 tickets home which we could only get for 6.30 pm. Upon feedback to Easybook and asked for the refund, we were shown all kinds of disclaimer and got nothing at the end. I could only suggest to Easybook not to issue and sell QR codes to customers if they cannot be assured that they will work. Such practice not only give customers a false sense of security but also very likely result in them missing the bus, paying for additional tickets yet not getting any recourse.
Reply from Easybook.com 2025-01-02
Dear Teo, We sincerely apologize for the unpleasant experience you have encountered regarding the QR code/boarding gate & we wish to gather more info on the issue to further check what exactly transpired. Kindly reach our support team via (easybook.com/contact) and thank you for sharing the constructive feedback for our improvement. We’re eagerly striving to provide nothing but excellent experience to all our users & with feedback as such, it helps us rectify our shortcomings where its needed.
Using Easybook is a gamble. They are just a middleman and don’t anything - just book your ticket. So, whether your trip is smooth or disastrous depends entirely on the provider. Unfortunately, they seem to take no responsibility when things go wrong.
I booked a Billion Stars bus from Butterworth to Melaka, scheduled to depart at 10:30 AM. After 45 min delay, still no bus. When I asked station staff where my bus was, they informed me it hadn’t even left Penang yet. We were eventually picked up at 11:45 AM and arrived in Melaka nearly 5 hours late.
Despite Easybook collecting my phone and email during booking, I received no updates or warnings about the delays. The bus was also nothing like the one advertised on their website. When I contacted customer service they washed their hands of responsibility at lightning speed.
Easybook’s website is functional and easy to use, but they need to take more responsibility for the services they promote. They should hold bus operators accountable by ensuring punctuality and quality through stricter oversight. Since they collect so much passenger information, why not use it to inform customers about delays? Simple measures like these could make a big difference.
I've had some good experiences, but again, this is down to operators, not Easybook. When something goes wrong, Easybook just washes their hands. If they took some responsibility, they could be a good company in an environment or tragically bad ones.
Reply from Easybook.com 2025-01-02
Dear James, We sincerely apologize for the incident you experienced with the transport operator. It's always advisable to double-check the bus operator reviews as well before finalizing your booking (http://www.transport-review.com/). Customer feedback is highly valued & we want to assure you that our team is diligently addressing all inquiries & concerns through our support channels including email, social media & WhatsApp chat. As an online platform offering tickets for various transport operators, we are dedicated to ensuring a seamless and enjoyable journey for all our users. To investigate the matter with the transport operator further, we kindly request that you contact our support team with complete details of the incident via (easybook.com/contact)👈 Thank you for the feedback!
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