Great service form the representative…
Great service form the representative Lucas 1067
About ebooktrip
Data updated- Website
- ebooktrip.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 1 review
- Replies to negative
- 81% (22/27)
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About this business
eBookTrip offers Flight booking, cheap air tickets of international & domestic airlines. Get best travel deals for air tickets. Find guaranteed lowest airfares for all flights.
Written by the business, not verified by us.Is ebooktrip legit?
ebooktrip (ebooktrip.com) has a 3.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 72% rate it 4 stars or higher while 25% give 1 star; The business has replied to 81% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-09-03.
What people say
the service i got was good.
my experience with the agent was good.
good international flight deal and…
good international flight deal and excellent customer service.
CHEAT !!
CHEAT !!! I am disappointed with your attitude towards customers. These are scams and a waste of time. They offered me a low price for a plane ticket. When I made the reservation, I received a reservation number and a message that it was being processed. I waited for 12 hours, I didn't get any answer either by email or by phone. When I asked what was going on, I got the answer that the tickets at that price were sold out, and he offered me a new price that was $500.00 more expensive. On other websites, the same flights are cheaper, but their new price. CHEATS !! Milivoje Kuljanin
Reply from ebooktrip2024-03-04
Dear Milivoje Kuljanin We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service. With regards to your query in particular, the promotional fare available for your route was not available on that set of dates and we would also like to inform you that special fares are always subject to availability and get sold out very fast and the only option we are left with is to offer the next available fare for confirmed seats which can, sometimes, be considerably higher. Our goal is to ensure our customers have a positive experience, and we would like to work on a solution that can make things right for you. Please feel free to reach out to us directly through [email protected] or call us on 1-800-404-0025, so we can discuss this further and find a resolution that meets your expectations. Thank you for your understanding, and we look forward to assisting you in resolving this matter.
BE AWARE !!!!!
BE AWARE !!!!! These guys publish prices that are not real to get you to engage with them , then they claim that the deal is no longer available . I pushed the purchase button to confrim and I got a notice to say that the purchase went through , But wait a call within 30 mins told me it was no longer available and I was offered a new price that was nearly $1000 more . Scammers
Reply from ebooktrip2024-02-29
Dear Gary Shoefield We are truly sorry to hear about your recent experience and the frustration you've faced regarding the flight prices. We understand how important it is to secure the best deal when booking a flight, and I appreciate you taking the time to bring this to our attention. We want to clarify that flight prices can fluctuate due to various factors, such as demand, availability, and the timing of the booking. While we strive to provide our customers with the best possible prices, there are instances when the prices may change, which can be disappointing. Our goal is to ensure our customers have a positive experience, and we would like to work on a solution that can make things right for you. Please feel free to reach out to us directly through [email protected] or call us on 1-800-404-0025, so we can discuss this further and find a resolution that meets your expectations. Thank you for your understanding, and we look forward to assisting you in resolving this matter.
The agent was a life saver cost me a…
The agent was a life saver cost me a little more for my ticket but it is worth it
Marcus was great
Marcus was great. He helped me correct my mistake very quickly. Thank you marcus!!
Lucas 1067 was very professional and…
Lucas 1067 was very professional and looked for the best fate for my time and date. Thanks again lucas
Never again unless this is made right…
Never again unless this is made right financially. After booking online I was called and notified that the same flights were no longer available for sale at a discounted rate. It was explained to me that the “search engine” I was using was not up to date with the most recent price. I asked them as a business to honor what was honored that I had purchased and they refused. Then, I had to book the same flight schedule through them at a $500 increase- not including insurance, or any other extras that had been included in the previous purchase. Btw- I spent an hour and 45 minutes discussing this with them to get it settled. Supervisors did not help and this business model of not honoring what is offered is terrible at its best.
Reply from ebooktrip2024-02-24
Dear Phillip Housley, We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service. With regards to your query in particular, the promotional fare for your route was not available on that set of dates and we would also like to inform you that special fares are always subject to availability and get sold out very fast and the only option we are left with is to offer the next available fare for confirmed seats which can, sometimes, be considerably higher. Our goal is to ensure our customers have a positive experience, and we would like to work on a solution that can make things right for you. Please feel free to reach out to us directly through [email protected] or call us on 1-800-404-0025, so we can discuss this further and find a resolution that meets your expectations. We appreciate your understanding in this matter and hope to serve you again in the future.
Call You First Next Time
I had reserved flights that really didn't meet my preferences and the agent helped me find flights that were just perfect. What a great experience. I'll quit wasting time and call you first next time. Thanks.
ebooktrip.com is a SCAM!!!
ebooktrip.com is a SCAM!!! I booked flight for my wife through ebooktrip.com on 8/31/2023, she finished 1st half of the round trip. We received notification 1 month ago about cancellation/changes of flight from the Airline company, so we called ebooktrip.com at once to cancel the booking for the returning flight. They told me many times(because I call them every week several times) the request has been sent to the Airline company but until today the cancellation has not been done. So I called the Airline today found out that they LIED! THEY NEVER SENT OUT THE REQUEST OBVIOUSLY THEY ARE DOING IT ON PURPOSE WAITING THE FLIGHT DATE TO PASS SO THE REQUEST WILL BE INVALID!!! I will update this case later! ANYBODY want to book with this company think it AGAIN!!! update 02/17/2024 Called Airline on 02/15/2024 to cancel it but very difficult, after 5 times of tries, finally the Airline agreed to cancel it without approval from the ebooktrip.com as agency, the refund ref No. is EIA2401190. Note I have published the review on 02/15/2024. Then interesting things happend after I called THIS EBOOKTRIP.COM for 1 month many many times!!! Then I stopped calling them after 02/15/2024 when the airline approve the refund. on 02/17/2024, the agency emailed me the refund will be credited to my original method, ref No is the same:EIA2401190. So my conclusion is still the same: EBOOKTRIP.COM is a SCAM!!! They were doing this on purpose to take adavantage of the commission no matter what kind losses/difficulties caused by it. It created loss of work time and life inconvenient to our family, WILL they compensate me????!!!!! I will keep this updated.
Reply from ebooktrip2024-02-21
Dear Mr Li, We sincerely apologize for the inconvenience caused to you. This is in regards to your refund request for the Booking ID: EB41680. As per your request, we did initiated the refund request with the airline but Airline do have a set procedure to reply to our Travel agency emails and requests. We can only send reminder emails regarding the same, which as our travel agency did follow. We cannot override the airline set policies. Once we had received the airline reply along with the refund reference number we did forwarded the same to you. We do understand your frustration due to the delay in response from our end. Unfortunately we had to follow the airline terms and conditions given to our Travel Agency. Our only goal is to ensure that our customers have a positive experience, and we would like to work on a best resolution that can make things right for you. So please feel free to reach out to us directly through [email protected] or call us on 1-800-404-0025. We appreciate your understanding and hope to serve you better in the future.
Asociate knows what he is doing
Asociate knows what he is doing. He was patient.
Max was incredibly patient
Max was incredibly patient, we were on the phone for over 90 minutes trying to book Azores Air whom we had a very difficult time booking directly via the website (did not recognize US credit cards - go figure). Then Azores Air would raise the prices mid booking but fail to finalize the booking. Max sorted it all out, got us the best price possible, seat assignments, etc. If you're considering going to the Azores, skip the airline website and go directly to Ebooktrip.
Lucas was very patient!! a+
Lucas was very patient! great employee
Misleading …
After your representative told me that the basic economy fare was not available , I agreed to pay about $ 300 more to get Economy fare ( trip from Oregon to France ) . You sent me a confirmation email for economy tickets for all segments ( roundtrip ) . Then , when I double checked on the United app , my tickets were all in basic economy , which does not allow me to choose my seat , to make miles , and to take advantage of my status with Star Alliance ( gold member ) . There is obvious cheating . I talked to the representative ( Marcus ) , then to a manager ( Brexa ) for hours , with no resolution so far . I left messages to the supervisor ( Ethan Brown ) who was supposed to call me back . I am still waiting …
Reply from ebooktrip2024-02-14
Mr. Bruno We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service. With regards to your query in particular, the confusion between Basic Economy and Economy was sorted out by one of our best available supervisor, your booking is all taken care, if you still have any further questions feel free to reach out to us directly through [email protected] or call us on 1-800-404-0025, so we can discuss this further and find a resolution that meets your expectations. We appreciate your understanding in this matter and hope to serve you again in the future.
Thick accent
His accent made it hard to understand
Reply from ebooktrip2024-02-20
Dear Carrie Przeslak We sincerely apologize for the inconvenience caused to you and appreciate the feedback shared. Our goal is to ensure our customers have a positive experience, and we would like to work on a solution that can make things right for you. Please feel free to reach out to us directly through [email protected] or call us on 1-800-404-0025 . We appreciate your understanding and hope to serve you again in the future.
BEWARE! Ebooktrip is a scam!
I booked a business class fare from Los Angeles to Cape Town, SA. Ebooktrip sent me a confirmation email and then sent an email saying there was something wrong with "authenicating" my credit card and asked me to call them. I called them and they passed me along to online services. That person said they would call me back in 10-15 minutes. I never heard back from them. I tried to call numerous times over the next 12 hours and was put on hold for approximately 20 minutes a time before giving up. I then sent an email to them. I contacted them this morning and spoke with someone who said they could not "autheniticate" my credit card and I should have received an email telling me this. I explained that I spoke with my platinum credit card and my credit card said ebooktrip.com or any other site tried to put anything through. Long story short, they continued to misrepresent that my card was not authenticated (whatever that means) and they repeatedly said they tried to call me and left me voicemails which I know they did not because it would have shown up on my call log. They now told me that the fare is no longer available and I will have to pay $1500 more than the original fare that I was quoted and booked. I told them that they should not publish fares that they are unable to get and if they do that, they should honor what they publish. They told me I was lucky to get this fare and that the current fare is $4000 more. I explained that I don't feel lucky that I am paying $1500 more than I was yesterday. Ebooktrip is a scam and now I have lost out on other better fares and I feel stuck with them. Now that I look at the reviews I see that this is a common scam with them. I don't understand why Flightfinder and others use them when they are dishonest.
Reply from ebooktrip2024-02-14
Dear Mr. Ingrid Cobb, We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service. With regards to your query in particular, the discounted and promotional fare available for your route on your set dates was sold out and we would also like to inform you that those promotional fares are always subject to the availability. Meanwhile the only option we are left with is to offer the next available fare for your set route with confirmed seats which would sometimes, be considerably higher. Our goal is to ensure our customers have a positive experience, and we would like to work on a solution that can make things right for you. Please feel free to reach out to us directly through [email protected] or call us on 1-800-404-0025, so we can discuss this further and find a resolution that meets your expectations. We appreciate your understanding in this matter and hope to serve you again in the future.
Customer service representative well informed
Decent price for airline ticket. Minimal waiting times to speak to a customer representative and minimal wait time for him to process information. Received voice mail requesting I callback because price of tickets seen on website was sold out. Customer service rep explained this to me and immediately found ticket at higher price, but still very reasonable. Person sent me via email my etickets and a confirmation that my accidental booking of same flight twice was cancelled. He was very patient, knowledgeable and friendly. As an older, deaf person I was relieved that he did not mind repeating himself.
I didn't like that my ticket price…
I didn't like that my ticket price increased because the flight filled up. That was the reason for me booking far in advance. Price breaks should be the reward for booking early and any increase should be given to the last minute passengers.
Reply from ebooktrip2024-02-05
Dear Kenny C Johnson We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service. With regards to your query in particular, the promotional fare available for your route was not available on that set of dates and we would also like to inform you that special fares are always subject to availability and get sold out very fast and the only option we are left with is to offer the next available fare for confirmed seats which can, sometimes, be considerably higher. We appreciate your understanding in this matter and hope to serve you again in the future.
Agen Marcus is very kind
Agen Marcus is very kind. He help me so much. And he very clear ro explain my booking. Thank you
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