Elegatto

Hi Ricardo, Thank you for taking the time to share your feedback, though we're incredibly sorry to hear about the issues you've experienced with your items. This is certainly not the quality standard we strive for. We want to make this right for you, but we currently have no record of an unresolved support ticket or order issue matching these details under your name. We would love the opportunity to look into this and assist you further. Please reach out directly to our support team or through our contact page with your order number. We are fully committed to reviewing your case and finding a proper resolution for you. We hope to hear from you soon so we can help!

Hi Tsuzuki, We are incredibly sorry for the frustration and delay you’ve experienced with your order. We completely understand how upsetting it is to be waiting for a purchase with no product in hand. We want to get this resolved for you right away. Our support team actually reached out previously with an update regarding your order, but we have not yet received a response. Could you please check your spam or junk folder in case our messages were accidentally filtered by your email provider? We will also be sending a new follow-up email immediately to ensure we reconnect and get this taken care of for you. Your satisfaction is incredibly important to us, and we look forward to making things right.

Hi David, We are truly sorry to hear about the poor experience you had with both your order and our customer service. We always aim to provide high-quality pieces and reliable support, so it is incredibly disappointing to learn that we let you down and left you feeling ghosted. After receiving your review, we immediately looked into your account history to see how we could make things right. Upon reviewing your case, it appears this issue took place back in 2024, and your order has since been refunded. We know that a refund doesn’t change the initial frustration of a broken item or a mixed-up order, but we have used feedback like yours over the last couple of years to completely overhaul our quality control and support response times. We truly appreciate you sharing your experience, as it helps us ensure these issues stay in the past. If there is anything else we can do for you, please don’t hesitate to reach out to our team directly.

Thank you for sharing your feedback, Mark. We’re glad to hear you enjoyed the products, but we’re truly sorry to hear that the return process from the UK was a difficult experience. We aim to make things as smooth as possible for our international customers, and your feedback regarding the complexities of UK returns is very helpful as we look for ways to improve our global logistics. If there is anything specific we can do to assist you further, or if you’d like to share more details about the hurdles you faced, please feel free to reach out to our support team at [email protected].

Hi Victor, Thank you for your feedback, and we sincerely apologize for the frustration regarding your wait time. To clarify, the Onyx Signet Ring was a pre-order item as stated on our website at the time of purchase. However, we completely understand how that detail can be missed during the checkout process. Because it is a pre-order, the processing timeline differs from our standard in-stock items. We certainly understand if you would prefer not to wait any longer for the shipment. We are happy to assist you with a resolution. Please contact our support team at [email protected] so we can prioritize your request and get this sorted out for you right away.

Hi Bo, Thank you so much for the 5-star rating! We’re happy to confirm that your second order is indeed on its way. You should have received a shipping confirmation email with your tracking details so you can follow its journey. We hope it reaches you quickly, and we look forward to hearing what you think of your new bracelets!

Hi Philip, We’re very sorry to hear that you haven’t received your order yet. After looking into your shipment, it appears your package is currently being held by Brazilian customs for processing. Unfortunately, once a package is held by the authorities, it is outside of our control. They often require the recipient to provide specific information or settle local import duties before the package can be released for delivery. We recommend contacting your local customs authority directly to resolve this. If you need any specific information from our end to help clear the shipment, please reach out to our customer support, and we will be happy to assist you.

Hi Mr. Braybrook, Thank you so much for the 5-star rating and for sharing your experience! We’re delighted to hear that you had an excellent experience with us and truly appreciate your high recommendation. Feedback like yours is what keeps our team motivated to continue providing the best quality possible. We look forward to seeing you again for your next favorite bracelet!

Hi Harper, Thank you so much for your kind words! We're happy to hear that you had a great experience working with us and that you are enjoying the quality of our products. Your support means a lot to our team, and we look forward to serving you again in the future.

Hi Anita, Thank you for your feedback. We have checked our records and noticed that your order was shipped out and delivered on time. Our records show that your order was successfully delivered on April 6th. If you have encountered any issues with the delivery or have not been able to locate your package, please contact our support team directly so we can investigate this further for you.

Hi David, Thank you for sharing your feedback, and please accept our sincerest apologies for the frustration regarding the fit of your bracelets. We understand how important a perfect fit is, and we would like to clarify that it is crucial to distinguish between wrist size and the total length of a bracelet. Each bracelet type is uniquely sized due to variations in rope thickness, bead sizes, closures, and link dimensions. Because of these factors, each type of bracelet will slightly vary in physical length to accommodate the specific materials used. The measurements provided on our site, as outlined in our Size Guide, specifically indicate the recommended wrist circumference only and do not reflect the actual end-to-end length of the bracelets themselves. If you find that a different size is needed to get the fit just right, please proceed to our returns center to initiate an exchange. We want to ensure you are completely satisfied with your purchase and are here to help if you have any further questions.

Hi Rupert, Thank you for your feedback. We have checked our records and noticed that your order was shipped out and delivered on time. Our records show that your order was successfully delivered on April 6th. If you have encountered any issues with the delivery or have not been able to locate your package, please contact our support team directly so we can investigate this further for you.

Hi Craig, Thank you for your feedback! We're so glad to hear that what you ordered was perfect and met your expectations. We truly appreciate your 5-star rating and your support for our brand. Our team looks forward to serving you again in the future!

Hi David, Please accept our sincerest apologies for the frustration of having an item missing from your delivery. We've checked our records and noticed that this issue has since been resolved with a replacement order. However, if you have encountered any further issues or require additional assistance, please do not hesitate to reach out to our support team directly. Thank you for your patience and for allowing us to make this right.

Hi Stephen, Thank you for sharing your experience! We're very sorry that you encountered a quality issue, but we're glad to know that our team was able to resolve it for you quickly and to your satisfaction. We take great pride in our products and our service, and your feedback lets us know we're on the right track. We truly appreciate your support and look forward to serving you again!

Hi Christopher, Thank you so much for sharing your experience! We're happy to hear that our customer support team was able to assist you quickly and make the switch to an in-stock item seamless. Your kind words regarding our service mean a lot to the entire team, and we truly appreciate your support. We hope you enjoy your new bracelet!

Hi Frederik, We're very sorry to hear that your Pelagus Aegean Blue bracelet broke after only a few weeks of use. This is certainly not the experience we want for our customers, as we take great pride in the quality and durability of our handcrafted pieces. Please reach out to our support team so we can look into your order and assist you with a resolution right away. We would love the opportunity to make this right for you!

Hi Thomas, Thank you for sharing your feedback. We completely understand your frustration, and we sincerely apologize for the delay in your delivery. We do see that the issue with your order has already been resolved. Unfortunately, we have no control over how carriers handle deliveries once they leave our facility, but we're glad we could sort this out for you. We take your comments about our fulfillment process very seriously, and we've shared your experience with our team to help us improve our carrier handoffs. If you encounter any further issues or need any assistance at all, please contact our customer support team directly. We're always happy to help!

Hi Michael! Thank you so much for the 5-star review! We're so happy to hear that you are enjoying your bracelets and that our team was able to get that replacement sorted for you so quickly. We take great pride in our craftsmanship, but we're even prouder of being there for our customers when things don't go perfectly. Knowing that we’ve earned your trust and your future business means the world to us! We look forward to seeing you back at Elegatto soon.