Elegatto

Hi Sashi, Thank you for reaching out and sharing your experience with us. We are truly sorry to hear that your Pelagus bracelet and its replacement did not live up to the durable standard we strive for. While we take great pride in the craftsmanship of our pieces, we wanted to share that in cases where an item breaks in the same location twice, it is often due to the sizing being off. This can put extra tension on the material during daily wear. This is why we always encourage checking our size guide to ensure the most comfortable and lasting fit. We certainly understand your frustration and sincerely apologize that we couldn’t provide the resolution you were hoping for this time. Your feedback is incredibly valuable to us as we continue to refine our designs and quality control.

Hi Amara! Thank you for sharing your feedback. We are very sorry to hear about the frustration you’ve experienced with your recent shipping experience. However, we would like to kindly clarify that Elegatto does not sell watches; we specialize exclusively in handcrafted jewelry and accessories. It is possible there may be a mix-up with another brand or a similar name. If you did place an order for jewelry with us and are experiencing these shipping issues, we truly want to help get this sorted out for you! We prioritize responding to all customer inquiries within 24 business hours. Please reach out to our dedicated support team directly at [email protected] with your order number so we can investigate the status of your package and provide an update immediately.

Hi KC, Thank you for bringing this to our attention. We sincerely apologize for the lack of updates regarding your gift and for any concern this has caused. We can assure you that we are a legitimate business, and we want to ensure you receive your order as quickly as possible. We would like to clarify that some of our most popular items are currently on pre-order, which can result in a longer processing time before shipment. We do our best to list these timelines on the product pages, but we understand how frustrating it is to wait for a gift without a clear update. We would love to look into your specific order and provide you with a concrete shipping date or help with a solution. Please reach out to our support team at [email protected] with your order number so we can prioritize this for you.

Thank you for sharing your feedback with us, David. We are truly sorry to hear that the bracelet you received did not meet your expectations regarding its quality and construction. We aim for every customer to be satisfied with their purchase, and we regret that we missed the mark this time. Regarding your return attempt, we would like to clarify that your order was part of our Clearance Sale. Items purchased from our clearance section are marked as final sale and are not eligible for returns or refunds, which is why the system prevented the request. We take your comments seriously and will be sharing your specific feedback with our team for further review.

Thank you for the positive vibes, Gary! 😉😎🙌 If there is anything else we can do for you, or if you have a favorite piece you'd like to tell us about, feel free to reach out!

Thank you for sharing your feedback with us, Marian. We're sorry to hear that the bracelet was not the size you expected and that there was an issue with the packaging upon arrival. We aim for complete transparency regarding our designs, and for future reference, we provide detailed bracelet measurements and sizing guides on each product page to help our customers choose the perfect fit. Regarding the condition of your package, please reach out to our support team directly with your order number and a photo of how the item arrived. We would like to look into this further with the carrier and make things right for you.

Thank you so much for the fantastic review, Afiq! We're glad to hear that you're happy with the quality of our pieces. We strive to provide only the best for our customers, so it’s wonderful to know we hit the mark for you. We appreciate your support and look forward to seeing you again soon!

Thank you so much for the 5-star review, Charis! We're thrilled to hear that you are enjoying the quality of your new piece. We take great pride in the craftsmanship of our products, and it’s wonderful to know that it met your expectations. Thank you for being a part of the Elegatto community!

Thank you for your feedback, Mark. We're sorry to hear that the return shipping costs were higher than expected. While we do our best to provide clear sizing guides and measurements on every product page to help customers find the right fit, our current policy does require customers to cover the shipping costs for international returns. We understand that this can be frustrating, especially when shipping from further distances, and we truly appreciate your feedback as we look for ways to improve our global customer experience. If you have any other questions or need assistance with a future order, please don't hesitate to reach out to our support team directly.

Thank you so much for the 5-star review, Bushra! We’re happy to hear that you appreciated the communication. We know how important it is to stay in the loop while waiting for a parcel, so we make it a priority to provide consistent updates until it's safely in your hands. We truly value your support and look forward to your next order with us!

Hi Jose! Thank you for sharing your feedback, and please accept our sincere apologies for the frustration this has caused. To clarify the delay, our support team is offline on weekends. Since your cancellation request was sent on a Saturday, we were unfortunately unable to process it before our warehouse fulfilled the order. Once an order has been processed, we are unable to cancel it. However, you are more than welcome to return the duplicate items through our Return Center once they arrive. We appreciate your patience, and please let us know if you need any further assistance.

Thank you so much for the lovely review, Rain! We're thrilled to hear that your Elegatto bracelet is a perfect fit and that you're enjoying its versatility. We designed our pieces to transition seamlessly from casual to formal wear, so it's wonderful to know it has become a staple for any occasion! We truly appreciate your support and look forward to your next order. ♥️

Thank you so much for the 5-star review, Roman! We’re glad to hear that you found the ordering process easy and the communication clear. Providing a seamless and responsible shopping experience—from the first click to the quick shipment—is always our goal. We truly appreciate your support and look forward to your next order!

Thank you so much for the 5-star review, Pauline! We are so glad we could help you with your exchange. We know how important a perfect fit is, and our team always aims to make the process as smooth and transparent as possible through consistent updates. It was a pleasure assisting you, and we hope you enjoy wearing your new bracelet!

Thank you for your feedback, Rupert, and please accept our sincere apologies for the delay in our response. We always aim to address all inquiries within 24–48 hours; however, during periods of high inquiry volume, it can occasionally take us a little longer to get back to everyone. We understand that as a premium brand, our communication should reflect that standard, and we regret that we missed the mark initially. We are glad to see that a member of our team has since been in touch and resolved the issue with your order. We appreciate your patience and your continued support of Elegatto, and we will work hard to ensure your next experience is seamless from start to finish.

We sincerely apologize for the frustration and the persistent emails you’ve received, Gabby. This is certainly not the experience we want for our customers, and we take your privacy and unsubscribe requests very seriously. Please be assured that we are looking into this immediately. While an unsubscribe request is usually processed instantly, technical sync issues between our database and email platform can occasionally cause a delay. We want to ensure your data is completely removed and that no further marketing communications are sent to you. We value your privacy and appreciate you bringing this to our attention so we can fix it once and for all. If you receive even one more email after this, please reach out to us directly so we can escalate this to our technical team.

Thank you for your feedback, James, and we sincerely apologize for the frustration you’ve experienced with the quality of your bracelet and the subsequent support process. We design our pieces for daily wear, and it is disappointing to hear that the screw closure on your original item did not meet our standards. We also regret the confusion regarding stock availability and the discount codes. To clarify, our records show that the $24 gift card sent to you was successfully applied to your most recent order; however, we understand that the additional $5 discount may have caused further confusion during the reordering process. We want to ensure you are completely satisfied with the outcome. Please reach out to our support team directly at [email protected] so we can review your account, address your concerns regarding the product's durability, and make this right for you.

Thank you so much for the 5-star review, Paul! We’re so glad to hear that your bracelet looks amazing and fits you perfectly. We take great pride in our international logistics, so it’s wonderful to know that your order reached you in Canada quickly and at a great value. We truly appreciate your support and look forward to your next order with us!

Thank you for your feedback, Michael, and we sincerely apologize for the frustration caused by the stock issues and the delay in communication. We want to clarify that we never intend to mislead our customers. Due to high demand during our sale, our system unfortunately did not update the stock levels in real-time, leading to the overselling of certain items. When this happens, we offer alternatives or immediate refunds. Regarding your refund, please note that while we process the transaction on our end immediately, it can take 3–5 business days for the funds to appear in your account due to processing times at the bank and payment processor level. We also take your concerns about our emails seriously. If you are having trouble unsubscribing, please contact our support team directly so we can manually remove your email from our database and ensure you receive no further marketing. We appreciate your patience and regret that we fell short of your expectations during this sale.

Thank you so much for the review, Wayne! We're very happy to hear that you had a positive experience with our team. We strive to provide clear and helpful communication to all of our customers, so your appreciation means a lot to us. We truly value your support and look forward to assisting you again in the future!