Emotional Pet Support makes getting an Emotional Support Animal letter fast and easy by allowing patients to register their pet dog or pet cat online.
Written by the business, not verified by us.Emotional Pet Support LLC. (emotionalpetsupport.com) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 72 of them were added in the last 12 months. Last updated 2026-08-28.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast turnaround times and the extremely easy-to-use website that makes completing applications simple and stress-free. Many individuals highlight the incredibly helpful staff and the professional guidance provided, ensuring that essential documentation for housing and travel is handled efficiently. People consistently mention that the straightforward process gives them great peace of mind when certifying their beloved pets. However, some customers also noted that certain airlines no longer honor the emotional support animal letters, and papers can sometimes be useless for specific pets like cats during travel.
Auto-generated from all reviews of this business. For reference only.The process is straightforward and the team is very understanding.
Hi Heather, happy Autumn! We greatly appreciate the kind words and positive review. We hope to help as many people as we can during this fall season!
Hi Sandy, Thank you for reviewing us!
The ESA and PSD DID NOT work for my dog. The airline did not except the forms, the picture card etc. I miss fights, had to redo paperwork, They requested a carrier which later wasn’t necessary. This happened on August 25th and September 5. I anxiety, headaches nausea was very emotional, and my dog felt every minute of my emotions
Hi Alice, we've very sorry to hear about this difficult experience you had with these two airlines incidents. Can we know which airlines this was with? Many of the other airlines-related cases have worked out just fine. We hope we can work on fulfilling whatever requirements this particular airlines has so that this situation doesn't repeat itself.
It was so glad to get full support getting my service dog’s certificate from Emotional Pet Support。Thanks so much
Hi Yuan, and we thank you for taking the time to review us!
I’ve been going through this company for years!! It’s easy and stress free to apply for anything you’re needing. They’re always quick to review my info and approve what’s needed!
Hi Holly, thank you for being with us for so long and reviewing us! We're very grateful to always be helping you.
Easy renewal done, received papers and ID card in a timely manner! Was a good experience! Thank you
We kindly appreciate the review, we always try to our best to give fast service. Please refer us to anyone you know who could use our help!
Best, outstanding and very amazing. Thank u
Hi Marilyn, Thank you for being amazing and reviewing us!
EmotionalPetSupport makes it possible to get the care that you need, while protecting your rights, privacy and integrity. I’ve used them for 4-5 years now and have recommended them to others as well. So grateful for this company and the service they provide.
Very much appreciate the loyalty and renewal. We're glad we've been with you for so long!
I would definitely recommend this company to all my pet friends and get them service. It was easy and fast. I was able to take my dog with me on my flight to miami to see my family
Thank you for recommending us to everyone! It really helps us help those who may struggle and need guidance with ESAs and PSDs.
A++ Easy to work with very helpfull
Thank you for coming to us for your help and for the review!
Very quick and easy process! I was able to get this less than 48hours and it was accepted by my apartment complex. Definitely recommend!
Phyanna, thank you for taking the time to review us, it really helps us a lot and if you know anyone that needs our help, feel free to refer them to us!
This group is great. I work from home and my mental health has benefited so much from having an ESA by my side and this is exactly who you want to go to in order to have your pet accredited. My landlord used PetScreening and they tried to get more information than they were legally allowed to and Emotional Pet Support helped me out and gave me the tools I needed to shut them down and not divulge personal information I didn't want to. Knowing they have your back when it comes to dealing with a big company meant the world. I wouldn't recommend anybody else!
Thank you for letting us guide you though this complex screening process, James! We're glad we can help!
Great and fast service. I am a repeat patient. Great people.
We greatly appreciate the review, Clarissa, thank you!
Very fast approval and shipping!
Thank you for reviewing us, Cathy, please recommend us to anyone you know that needs our help!
So happy with my outcome very professional highly recommend I have already started recommending friends and family so they could get the help they need with their furry friends. I got my housing letter within two hours had no problem with my landlord 10 out of 10 experience.
Hi Melissa, thank you for reviewing us! We're glad you chose us to help you, we do our best to give fast, reliable service!
Very easy and quick turnaround! Also responsive to questions!
Hi Heidi, and thank you for letting us help you!
Quick and easy to get a one on one session with my provider to get the necessary forms filled out in order to have my pet be considered an ESA.
Thank you a lot, Alex! For letting us assist you in getting your pet to become an ESA officially! We're always here to help!!
I have been waiting for a housing letter since March. I emailed them to ask for a refund. They said they had no record of me. Scam
Hi Rachel, Very sorry about this. We have asked you for a copy of your receipt, any data to use to find your record and assist you. This is standard protocol for all people, we can't do much on our end if we don't have any data or records on you. We don't mean to disappoint you, it is very likely you bought from one of our competitors and have mistaken us for them, we're sorry about this.
Our lease renewal this year suddenly included a hefty pet rent clause despite our very large pet security deposit and no damage noted on our multiple annual inspections. I spent several days reviewing various ESA companies. Many “took the money and ran.” Others were almost as expensive as the annual pet rent would have been. Quite a few obnoxiously upsold other services and required you to remember to unenroll before the automatic renewal the next year. One I almost chose asked detailed information about my meds, so I backed out and cleared my browser. Emotional Pet Support used a licensed mental health professional in my state, gave helpful examples of what benefits my pets provide for me, they emailed the completed paperwork the same morning I had applied, and my lease renewal does not include monthly pet fees! No automatic renewals or annoying upsells. Very easy and pleasant experience!
Thanks for reviewing us, Deborah!! We're so glad to help you!!
They are the because of them I can have my furr baby and she keeps me in check and I don’t I know what I would do with out her it is worth every penny thank you so much
Hi Angela! Thank you for reviewing us!
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