eSky Travel

Fast payment and reservation

I was very straght foward easy to use.

Extra fees for nothing

This company has the absolute worst…

This company has the absolute worst customer service of any company I’ve ever used. I had to cancel a trip and they had an automated response that neither asked why I had to cancel nor that offered any refund or even transfer of tickets at all whatsoever. I was having an MS flare up, but that was not even taken into consideration. It was “sorry. No refunds. No exchanges. No transfer.” Period. No wiggle room at all. The worst of it was they never even cancelled the flight! I was out almost $900 and still got notifications from AA because eSky never even officially cancelled the flight, so they simply picketed my money. I will NEVER use this company again and will tell everyone I know not to as well.

Easy and fast

It a great experients

I will never do business ESky again

I will never do business ESky again. Initially, I thought I was on Delta airlines site. making my reservation only to find out that I was an E sky. Then when I needed to make a change in my return flight, they deflected my requests for days and days and days until I finally gave up.

Please stay away from this company!

Absolute scam of a company, unfortunately. They do not have capable customer support and are fighting always to make sure you do not receive a refund for a situation caused by them, i.e. changing our flight dates and leaving no choice but to accept them since refund is not guaranteed - it can come in the form of a voucher. I do regret booking through them, their app also includes confusing and inconsistent information and if you speak to 4 different people, all will say 4 different things, hoping you will give up on your spending and refund-chasing. Please stay away from Esky!

Jet2 flight booking

I was surprised to log into Jet2 and find I was booking through eSky Travel. I only discovered this at the end of the booking. The booking was not a problem as Jet2 emailed me to confirm the booking with their flight numbers and reference.

I booked a trip to Bali for myself and…

I booked a trip to Bali for myself and my partner using eSky. I regret my decision as the flights were cancelled twice by the airline. When requested a refund the airline told me to contact eSky because they took the payment. I requested a refund on the 21 June and haven’t heard anything from them since then. Whenever I query it every agent I speak to they tell me the request has not been processed yet. They keeps telling me that they have information the airline about my refund but I haven’t heard anything from them. All I want is my money that I paid them. The service is bad. I advise you all not to use eSky bad customer service.

Easy website

I have planned a vacation in Tunisia

I have planned a vacation in Tunisia, with accommodation and tickets separately. I was surprised to discover eSky which greatly facilitated my search for a direct flight Bucharest-Monastir I would gladly recommend

DO NOT USE eSKY.PL

DO NOT USE eSKY.PL - THEY ARE STEALING YOUR MONEY Booking: 9124044940 Route: AMS-MAD-HAVANA Travel Date: 29.07.2026 I PAID €1149 IN FULL. eSky NEVER ISSUED THE TICKET. Now I am stranded 7 days before my flight to Cuba with ZERO funds. Their "customer service": 1. Ignores all emails and calls 2. Sends THE SAME useless template twice 3. Ignored my legal deadline of 17:00 CET days ago 4. Tells me to "be patient" while my holiday is destroyed This is a DEFINITIVE REFUSAL OF ASSISTANCE. I have filed OFFICIAL COMPLAINTS with: - ULC - Polish Civil Aviation Authority - ECC Poland for cross-border intervention Legal violations: EU261/2004 + Unfair Commercial Practices Directive. Total financial risk: €1149 ticket + destroyed holiday eSky.pl takes your money and leaves you stranded. AVOID AT ALL COSTS. 0/10 UPDATE 23-07-2026 UPDATE: NOG STEEDS GEEN OPLOSSING. WEL NOG MEER LEUGENS. Vandaag weer mail van eSky: "Alles correct geboekt. Eigen schuld visum." LEUGEN. Zie screenshot van de airline zelf: "booking found. Only eSky can refund." eSky heeft 9 dagen de tijd gehad. In plaats van oplossen, herhalen ze de leugen. "We komen met een oplossing" = Loze belofte om review offline te krijgen. Mijn geld €1149is nog steeds bij hen. Mijn vakantie is kapot. Meldingen gedaan bij ECC, ULC, DSA en politie. WAARSCHUWING: Boek NOOIT bij eSky. Ze stelen je geld IK STOP NIET EN GA DOOR TOT HET EIND DEZE MAIL GAAT OOK MEE MET MIJN DOCUMENTATIE EN VERSTERKT OOK MIJN ZAAK VOOR FAILURE OF DUTY AND CARE

Kaj Juhl MadsenSwitzerland · 1 review · Experienced 2026-07-20 · Posted 2026-07-21

We had a booking with Easy-Jet from…

We had a booking with Easy-Jet from Alicante to Geneva Switzerland that they cancelled. It was not possible on their website to find a solution Skyhow we next day couldn't t return to Geneva as the flight that day was fully booked. The other proposals we received went over London, for which they didn't consider that we now need visas. However. as we asked eSKY at the alicante airport they provided us the solution. so that we could return. Many thanks to eSky.

Your charges are ridiculous a simple…

Your charges are ridiculous a simple name change is over 100 pounds but letting me know this will not be the final figure and the airline itself only charges 60 pounds to do the same thing. You have mucked up my luggage requirements. My advice to anyone book direct then you wont get ripped off. This is looking like this disabled man will not be travelling but of course there will probably be a no refund policy

Esky uk is a scam.

Esky uk is a scam. As with many other people who wrote a review i went through the same problems. I booked a ticket from Amsterdam to Madrid and within 24 hours they told me that my flight was cancelled and that they would refund me. This was on the 7th of July, 2026. I have not been credited and have spent hours on the phone with no results as of yet. Can one sue this company? They should be banned!

This OTA provides wrong information and…

This OTA provides wrong information and does not take responsibility for its errors. They told me my ticket had been cancelled, so I purchased a new one. Later, they claimed the ticket could not be cancelled and ended up cancelling the original ticket that the airline had confirmed was still active. This has caused a lot of confusion and stress. I now have to contact the airline myself to confirm whether I even have a valid ticket. Based on my experience, eSky is not trustworthy.

I don’t have any complaints about the…

I don’t have any complaints about the service.

Everything goes well

Everything goes well. Counting on flights again as updates

Would give 0 stars but not possible

Would give 0 stars but not possible. This company is so deceptive. I was redirected from Wizz air where I was browsing in pounds to ESky without realising as the branding didn’t appear to change. I was then displayed a price in Euro which I thought would be the same as the pounds - I was travelling from the Uk to an EU country so assumed that was the reason for the currency change. In a rush, I proceed with the booking. They added an additional almost £50 on to the total amount!! I didn’t realised with the currency change! An absolute scam! Which they then refused to refund.